Need opinions....

Originally Posted by FireStorm

From what the buyer said, he strikes when you try to get him out of his hide. The buyer says he only wants snakes that anyone can handle at any time. So, we have reminded him that these are essentially wild animals, so it is imossible for us to guarantee that (we would have told him that from the beginning if he had asked) We've offered him the opportunity to swap out the snakes if he pays shipping both ways and makes up his mind in the next few days, as I only have one potential replacement and won't be keeping it indefinitely. We suggested that, given the expense of shipping, it might be better for him to familiarize himself with body language a bit more, since it sounds like the snake is just startled and defensive.

How is he getting the snake out of the hide? if he's stickin his fingers in the hide and dragging the snake out that is probably making the snake think something is trying to eat him. I always flip the hide to the side and get the snake out that way. I have yet to receive any aggressive behaviour, unless I have food of course

Ive never met a "mean snake"
Quite a few over the years have been pretty "defensive",snakes dont have the capacity to be "mean or aggressive".
Customer needs to "glove up" and deal with it IMO

Another thought if this hasn't been resolved yet - would it be possible to find someone experienced with BP's who lives close to this buyer, who could potentially investigate in person what exactly is going on? I just thought of it based on a horse my trainer sold a few years back, it was sweet as pie for her but it started bucking for the new owner after a few weeks. The problem was a poorly-fitting saddle, not the horse, but that was only discovered after the trainer had someone go investigate for her. The horse had been shipped a long ways away so it wasn't convenient for the trainer to visit in person.