Refunding shipping costs? - FaunaClassifieds

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Refunding shipping costs?

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Shipping Forum for all issues concerning shipping, shipping companies, and anything directly related to moving animals and products via commercial carriers.

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01-09-2003, 04:05 AM	#1
Sexy Scales	Refunding shipping costs? Well, I am in need of opinions... I shipped an animal out via USPS and (shock) it was late. This basically means that I get refunded the $30 (huge box, which is the reason it didn't go via UPS). Since the buyer paid for the gecko and $35 for shipping, should she get the money back?? She hasn't asked and has been quite wonderful about everything, but I just don't know what's fair. I spend more than the $35 between insulated box, heat packs, and I threw in some extra insulating materials since it was going very north. Point of that, if I just cover my costs, I'd be refunding like $20 or so... Just don't know what to do on this one. Like I said, the buyer hasn't asked for any money back and actually told me to make sure I get my money back from USPS, but the whole conscience thing... What would you all do? Thanks guys, Erin

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