Hey all, I am new to the forum and hope that I am posting properly. I have had the recent displeasure of dealing with Dan Scolaro from DTS herps recently. I ordered three red eyed tree frogs from him last week. I was REALLY excited about receiving the frogs and adding them to my 75 gallon terrarium (exclusively red-eyes). We set up delivery and he seemed like a pretty good guy to be dealing with. His e-mail responses were quick and I looked forward to taking the morning off of work to wait for my frogs. He had them shipped via USPS guaranteed for noon thursday. I waited and waited all day, checked the tracking info (they had been shipped) and no frogs. USPS did not deliver the frogs until the next day. Dan was confident that they would still be alive.
I had to work Friday but my Mom was home and signed for the package and brought it inside. When we opened the package upon my arrival home (shortly after recieving the frogs) I discovered that two of the three frogs had passed away. I was heartbroken! I e-mailed Dan expecting that new frogs would be shipped.
I received the above email Friday night and was confused. I was too upset to try and argue with him at that point in the evening, I thought maybe he typed the email wrong or I read it incorrectly. So I sent him an email again (on Monday) asking about the re-shipment of the frogs.
He again stated that they would be $16 each because it was not his fault that the frogs arrived dead. At first, I wasn't that upset about it, but the more I thought about it the more upset I was with the situation. I paid for the first frogs, but there was no reason to pay for the second if live arrival was guaranteed.
At this point, he has changed the cost several times and isn't making much sense. I appreciated the offer of free frogs, but I have a red-eye only tank and his attitude upset me. It was almost like he knew that I had no choice and he just expected me to roll over and take it. He has refused to issue a refund, even for the shipping which would have been refunded via USPS because the package did not arrive at the designated time. (Which he even SAID that he got!!!) Plus, he said he ships 1000's a year and only 2-3 end up arriving dead, but he would go out of business if he had to guarantee mine due to this mistake.
I do not appreciate the e-mails that he sent me follow HIS REQUEST to cease contact. In my opinion, he is a dissapointment to the business and as a hobbyist. His insulting words were unnecessary and he even insinuated that I was trying to fake the death of the frogs. I provided proof that the frogs were deceased in the containers that they were shipped in, and he is still unwilliing to honor his guarantee. I am truly dissapointed and upset with this experience and hope that no one else has such a negative reptile buying experience with DTS Herps.
I had to work Friday but my Mom was home and signed for the package and brought it inside. When we opened the package upon my arrival home (shortly after recieving the frogs) I discovered that two of the three frogs had passed away. I was heartbroken! I e-mailed Dan expecting that new frogs would be shipped.
I received the above email Friday night and was confused. I was too upset to try and argue with him at that point in the evening, I thought maybe he typed the email wrong or I read it incorrectly. So I sent him an email again (on Monday) asking about the re-shipment of the frogs.
He again stated that they would be $16 each because it was not his fault that the frogs arrived dead. At first, I wasn't that upset about it, but the more I thought about it the more upset I was with the situation. I paid for the first frogs, but there was no reason to pay for the second if live arrival was guaranteed.
In the advertisement that he has listed on the Kingsnake classifieds, it clearly states "Live arrival guaranteed". He has no further TOS or any indication that there would be exceptions to this guarantee. I was hesitant to send more money to him, as what was I to do if the frogs were DOA again and he wouldn't guarantee them again? At this point, however, I was still understanding.
I told him I would accept reshipment and at first I was satisfied with this. But after his continual insults and condescending attitude, I wanted a refund. He seemed to keep coming up with excuses and changing his story!
At this point, he has changed the cost several times and isn't making much sense. I appreciated the offer of free frogs, but I have a red-eye only tank and his attitude upset me. It was almost like he knew that I had no choice and he just expected me to roll over and take it. He has refused to issue a refund, even for the shipping which would have been refunded via USPS because the package did not arrive at the designated time. (Which he even SAID that he got!!!) Plus, he said he ships 1000's a year and only 2-3 end up arriving dead, but he would go out of business if he had to guarantee mine due to this mistake.
At this point, I was done communicating with him. He proceeded to send me THREE more e-mails after I ceased communication.
What? thats 2 e-mails that he sent me without me responding and then he sends a third.. insinuating that I am making this up!
I do not appreciate the e-mails that he sent me follow HIS REQUEST to cease contact. In my opinion, he is a dissapointment to the business and as a hobbyist. His insulting words were unnecessary and he even insinuated that I was trying to fake the death of the frogs. I provided proof that the frogs were deceased in the containers that they were shipped in, and he is still unwilliing to honor his guarantee. I am truly dissapointed and upset with this experience and hope that no one else has such a negative reptile buying experience with DTS Herps.
Dan and you know it. 
