• Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

  • IMPORTANT! PLEASE READ!! About the Google Adsense ads being displayed

    =====================
    Posted 08/15/2025
    =====================


    Yeah, I know. They are a pain in the butt. But they pay the bills to keep my server running. Just a fact of life, I am afraid.

    Want to get rid of them? Simple. Just become a Contributor level member or above and they will be gone. -> Please click HERE."

    Is that too much for me to ask of you to keep this site running? Well, sorry about that. I too wish I could get everything for free. But alas.....

    =====================
    Addendum: 01/10/2026
    =====================


    Google Adsense ad revenue for December, 2025 was just $30 over the cost of the lease for the server running this site. So, in effect, the money providing the incentive for me to continue running this site is coming SOLELY from the paid memberships and sponsorships here. Which honestly ain't much....

Inquiry tandrreptiles good or bad?

I ordered some of Ryan's cactus for my sulcata and not only did the cactus arrive very quickly and in great shape, but he also took the time to chat with me throughout the day and days following our deal. He was very willing to share his knowledge and experience with me.

I will definitely be dealing with him again in the future!

:D
 
Ryan at tandrreptiles not so good

I placed an order with Ryan at tandrreptiles for 12/30/08 for 11lbs of cactus.

Re: cactus pads‏
From: Ryan Steward ([email protected])
Sent: Tue 12/30/08 12:23 PM
To: Michael Hance ([email protected])

Ok we accept paypal, credit cards(via paypal), checks, and money orders. Shipping is free, and as soon as we recieve the payment, it will be shipped out as soon as possible. Thanks.


On Tue, Dec 30, 2008 at 5:33 AM, Michael Hance wrote:


Hello I would like to place an order for 11lb of cactus pads. My info is
Michael Hance
Rd.
Tn
865

The emails detailing the order. I did take my shipping info out.
Here is another email that shows that he got the cash and the cactus should be sent out that week. Two day priority shipping is included in the price

Re: cactus pads‏
From: Ryan Steward ([email protected])
Sent: Tue 12/30/08 3:34 PM
To: Michael Hance ([email protected])

Thanks for your time, it should be sent this week. I will let you know when it ships. Ryan.


On Tue, Dec 30, 2008 at 12:32 PM, Michael Hance wrote:

Cash Sent. Thanks Michael


I did not get a shipment that week and sent Ryan an email the following weekend to see what happened to the order.


Re: cactus pads‏
From: Ryan Steward ([email protected])
Sent: Fri 1/09/09 9:35 PM
To: Michael Hance ([email protected])

Hi your cactus pads were shipped earlier this week, and was returned on account of my co-worker wrote your shipping information incorrectly. I am very sorry for the inconvenience, we have been up to our necks in work, and these accidents do happen from time to time. Please dont take it personally, and once again, I am very sorry. Your cactus will be shipped back out on Monday, I will contact you as soon as they ship. Thanks.


On Fri, Jan 9, 2009 at 6:28 AM, Michael Hance wrote:

Ryan,
I just wanted to check on the cactus pads. Thanks Michael



At this point, I was thinking that I could have used a couple of other suppliers and my tortoises would already be eating their cactus. So I asked if he would throw in a couple of extra lbs for the hassle and he agrees.

Re: cactus pads‏
From: Ryan Steward ([email protected])
Sent: Sat 1/10/09 11:33 AM
To: Michael Hance ([email protected])

I will do that no problem, Thanks and sorry again. Ryan.


On Sat, Jan 10, 2009 at 8:05 AM, Michael Hance wrote:

Ryan,
I understand that mistakes happen but I paid for my cactus to be here within two-three days and now I have to wait for a week and two days. If you can throw in another 2.5lbs for the inconvenience I will be content if not please just refund my account. Thanks

Michael


I sent Ryan another email asking for a tracking number


RE: cactus pads‏
From: Michael Hance ([email protected])
Sent: Tue 1/13/09 7:20 PM
To: [email protected]

Hello Ryan,
thank you for the additional 2.5 lbs. Can you please send me the tracking number for the shipment. Thanks Michael

I have yet to hear from Ryan via email. I have tried to call him and can not get in touch with him. I filed a dispute with paypal, which he has not addressed. I sent him one more email today just to let him know where I am going with this

RE: cactus pads‏
From: Michael Hance ([email protected])
Sent: Sat 1/17/09 9:59 AM
To: [email protected]

Ryan,
I have tried to email you, call you, and have filed a complaint with paypal. I would like a refund for the cactus. Additionally, I am getting ready to make a post about you on BOI. Just wanted to let you know
Michael

I would think twice about sending your hard earned money to Ryan at tandrreptiles.

Thanks for allowing me to rant.
Michael
 
Brian,
I understand you are trying to help out a fellow herper....but the BOI is not the place to solicit sales.
 
Same Issues Here

I paid Ryan on Monday of this week for a cherryhead tortoise & a few supplies with overnight shipping, emailed Tuesday to see if it was shipped & he replied that he was too busy that day but promised everything would definitely ship on Wed. & he would send me a tracking number. I haven't heard from him since then, even after several attempts to contact him. We also have filed a complaint through Paypal & Ryan has yet to address the issue.

Buyer Beware! Ryan is obviously not reputable or professional. I have all emails we sent back & forth and am just waiting until we can escalate our complaint to a claim with Paypal. Not only are we out the $200 we paid to Ryan, but we are also without the tortoise we were all looking forward to getting.

I would definitely *not* recommend dealing with Ryan.
 
Jodie,
go ahead and escalate the claim. Provide paypal all of the emails and Ryans contact info. Also, please post all of your emails with him on this thread...the way I see it more info makes a stronger case. Good luck
Michael
 
I have also posted my experience with Ryan on two other turtle forums to warn potential customers about Ryan's business practices.
Michael
 
That is great! Maybe you can get him to explain his actions. I just called his cell phone again and it is still turned off.
Michael
 
I will post our emails a little later today.... I know he said he was dealing with some "personal issues" because it took him about 2 weeks to respond to my original email inquiring about the cherryhead. I'm a very understanding & forgiving person but this is just unacceptable. You don't accept payment for goods then refuse to ship them or respond to the buyer. If he would just email me with a *valid* excuse as to why I haven't received my tortoise I would be a little more understanding. At this point though, I just want my $$ back so I can find a reputable breeder to purchase a cherryhead from.

All I have is his email addy. I was never given a contact number or address.
 
Rainbowboaman said:
I emailed a link to this thread to Ryan yesterday.
Click to expand...

Chris, thanks I guess. If you look at the emails in my first post I sent Ryan an email telling him that I was going to start a thread about him here. However, if you can get him to reply that would be great. I just want my money refunded so I can put this experience behind me.

Jodie,
there number is listed on the web page under local pickup
http://tandrreptiles.webs.com/localpickup.htm

Michael
 
Ryan hasn't logged onto Fauna since January 12th. I would of thought out of curiosity that he would have at least came here & looked at thread about himself but he hasn't. Maybe he lost internet access. Has he posted any ads, responded to paypal dispute or answered any emails since the 12th as internet sales seems to be his livelihood. Im hoping its just some pesonal problems he's having & will fix the problems he has caused here.
 
Chris,
I hope that is the case. If I were in a situation like that, I would call clients who have sent me money just to let them know that I have not forgot about them...just to keep the lines of communication open. We will see

Michael
 
geckos70 said:
Nothing as of yet. I am starting to lean towards the idea that this guy is a thief. Michael
Click to expand...

I am not a theif and because of an incodent I dont think you have the right to judge. I have been in Chicago, tending to my father who has terminal cancer. My grandmother does not believe in t.v. or computers so I had no internet access.

This Hobby is my life, and I am the last person who would steel from people like you guys. It has just been very tuff, and I have not been ducking/dodging anyone. I told everyone I had a family issue going on. Half these people send me there money without even coming on an agreement. Then get mad when they didnt get there stuff, when I had no idea they sent the money.

All money will be paid back in full. I just dont appreciate people going into my ads and talking about me that im not trust worthy and things along those lines.

It even said earlier in these posts that I have not been on here in a while. This website is my life, and if I havent been coming on obviously something has been going on with me,

It just really pisses me off when people say" I alerted other forums to let them know.

Then you start calling me a theif, you dont even know me. I can understand why you are mad,
but when your father is dying across the country you tend to drop everything and go. You dont go on the computer and say hold on let me go on paypal.
 
I am sorry about things happening in your personal life but that is no excuse for a lack of communication after people send you money. I sent you money on 12/30/08 for a product that "YOU" said would be shipped on two separate occasions. Now on 1/25 you get frustrated because a few customers, with no communication from you, have taken action by sharing our experiences with others...I am really not sure what else you expect me to think other than someone just stole my money. Please refund my money and when you do I will post on this thread. In the future, if you are going to take money for a product and you have a tough situation in your personal life that my interfere with you getting your orders out maybe you should pass on the sale, communicate with your customers so they have an idea of what happened and things may be late, or refer the customer to a friend. However, dropping of the face of the earth with no communication is probably not the best choice.
Michael
 
Ryan~ I am truly sorry for the things you have been dealing with, and will sincerely be praying for your father.

However, you did have my contact information, including phone number, which could have been used to let me know what was going on, and you most definitely knew the money had been sent & we had agreement as you sent me a paypal invoice & I emailed you the following day to see if she had shipped yet.I understand you probably didn't write it down but maybe for future reference, as a business owner, it would be a good idea to keep full contact information on all of your buyers in some type of notebook or planner. I do this with my business so I can do re-service contacts as well.

Again, I am sincerely sorry for what you are going through. I will immediately post an explanation on the other thread I had asked about you on. I would also like to ask that you email today to let me know how you are planning on fixing the situation.

Thanks,
Jodie
 
Ryan I have been waiting all day for you to hit that refund button...I have seen you logged in a few times today. I would like to put this experience behind me...so let's go. If you have time to comb the classifieds I would assume you have time to refund that cash of mine that you have been sitting on.

general info from his profile
About tandrreptiles
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Ryan Arlen
Location
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Michael
 
I just looked at the claim from my paypal account and the sellers name is listed as Ryan Steward but he is registered on Fauna as Ryan Arlen. Just thought that was worth mentioning. Michael
 
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