hboyles66 (Hank Boyles)

I've done a few purchases from Hank as well as a trade. He's always great to work with and very responsive. I can definitely say he's a good guy. I will continue to work with Hank.

Jim Moorman

http://www.faunaclassifieds.com/foru...ghlight=boyles

Originally Posted by lucille

http://www.faunaclassifieds.com/foru...ghlight=boyles

Thanks for the link. Sorry Hank had a bad experience with what appeared to be an impatient buyer, but my opinion of him doesn't change. I have had good experiences with him personally on more than one occasion and have no problem recommending him. One bad experience shouldn't brand him a bad guy permanently. It was just that - a bad experience for what seemed like both parties. I'm simply stating that all of my experiences with him were good.

Jim

Originally Posted by jamesa2580

I'm simply stating that all of my experiences with him were good.

Jim

Actually...that's not what you are doing. You are asking us to view your experiences as having more weight than the 5th grade crap that went on in that embarrassment of a thread.

It doesn't work that way.

Your good experience is a piece of how Hank does business. The way he handled the other thread is an even bigger piece. Good transactions are easy. It's how you handle a problem that defines you as a seller. Hank handled that one badly and he will have to go to some pretty extreme lengths to repair that testament to lousy customer service.

Originally Posted by Suncoast Herpetological

Actually...that's not what you are doing. You are asking us to view your experiences as having more weight than the 5th grade crap that went on in that embarrassment of a thread.

It doesn't work that way.

Your good experience is a piece of how Hank does business. The way he handled the other thread is an even bigger piece. Good transactions are easy. It's how you handle a problem that defines you as a seller. Hank handled that one badly and he will have to go to some pretty extreme lengths to repair that testament to lousy customer service.

Apologies if I implied my experience should carry more weight. I could see by the way I wrote it how you might interpret that. That was not my intent. I post good feedback when I have it to post. You'll see I also posted good guy threads on two other members today. If someone ever searches for Hank on this site, they'll see a good experience and a bad one from a couple buyers. They can decide if they want to do business with him. I've had positive experiences and would recommend him. That's all.

Jim

Originally Posted by jamesa2580

Apologies if I implied my experience should carry more weight. I could see by the way I wrote it how you might interpret that. That was not my intent. I post good feedback when I have it to post. You'll see I also posted good guy threads on two other members today. If someone ever searches for Hank on this site, they'll see a good experience and a bad one from a couple buyers. They can decide if they want to do business with him. I've had positive experiences and would recommend him. That's all.

Jim

Fair enough Jim

I'm in agreement with John (Suncoast) on this one.
Prospective buyers do like to see positive feedback...no doubt about that. However, the manner in which a seller responds to a complaint/concern is even more important to many of us. In Hank's case, the vast majority of the respondants to that thread saw the situation for what it was...and had Hank simply processed the refund, it would have had minimal impact on anybody's view of him. He chose to take a different course, and withheld the buyer's money until PayPal judged against him and removed the funds for transfer back to the buyer. Maybe you see nothing wrong with that, but I'd be willing to bet you'd sing a different tune if it was your money.
I, for one, have become very careful about the people from whom I buy....and Hank Boyles' response to that situation presented him as risk I am not willing to take.

I think this all boils down to one thing, if you go into a transaction with respect for each each other, things will end better. The buyer in that thread didn't have a lick of brains and tried to strong-arm a refund through a false paypal claim. Instead of asking the seller for a refund, he asked paypal... so in a sense, the buyer screwed himself.

There were issues on both sides of that transaction - but Mr Boyles could have come out of that untarnished had he not decided to teach Elronza a lesson. I'm not sayint anything about the quality of Mr Boyles' animals, or even that people shouldn't buy from him....but, if a person chooses to excuse/explain failure to do the right thing in a clear cut case by pointing out that he isn't a business man, then I'll make sure he doesn't get my business. What anybody else decides to do is entirely up to them, and is of no concern to me.

This is the same person.

http://www.faunaclassifieds.com/foru...d.php?t=148034