Adam at Millenium Morphs...give me my money

Here is a brief overview of my dealings with Adam at Millennium Morphs, followed by emails to prove my case. I understand that Adam has a good reputation in the business, so I will do my best to prove my case. I am not calling him a bad guy, but I am hoping you all can help me get my money back.

Summary:
On Thursday, May 26, 2005 Adam from Millennium Morphs ran an ad for multiple boas, one of which was an adult female dh sunglow for $2600. I emailed him to inquire about her, and at the same time did a search here on the BOI. I had heard good things about him, but checked the BOI to be safe. There were nothing but good comments, so I made Adam an offer of $1500 and the remaining $1100 to be paid off within 60 days. Adam accepted the offer and I called him on May 27, 2005 to pay the $1500 deposit with a credit card.
I then mailed a personal check in the amount of $500 on June 09, 2005: now leaving a balance of $600. The last $600 was mailed out on July 11, 2005, but was not cashed until July 27. After mailing the check on July 11, I still hadn't heard anything from Adam by August 9, so I emailed him to make sure he got the payment and to see when he could ship. He emailed me back the same day saying that the check should be cleared and that he would be shipping soon. I gave him a week before asking him when he would ship again on August 16. He replied two days later saying that he was busy with Daytona now, and would get back to me.
I gave him the benefit of the doubt again and never heard back from him. So on September 1, I emailed again asking for him to ship. Also, I made many phone calls in this time, but he never answered or returned my messages. I finally got a reply on Friday, September 15 stating that he would ship on Monday. I returned his email stating that that was fine and to please send a tracking number. I never received a phone call or email by Monday night, so I called multiple times to no avail. Since I didn't know if he shipped or not, I took Tuesday morning off of work to wait, but of course no delivery. I finally got a hold of Adam and he stated that he didn't ship because he didn't hear back from me. At this point, I told him that I was tired of playing his games and that I wanted a refund. He also stated that he didn't know why I was so upset since we agreed to shipping after Daytona and it had only been a month. A month is a long time when you want to breed her that year. This refund was promised ASAP on September 21. After not getting my refund again, I emailed him to let him know that I should not have to wait for the animal to sell to get my money. He replied that he doesn't give cash refunds unless he can't produce the animal. Since I changed my mind, I would have to wait. It is now October 17 and I still don't have my money. Please help.

Matt Crabe

Emails:

>-----Original Message-----
>From: [email protected] [mailto:[email protected]]
>Sent: Thursday, May 26, 2005 4:35 PM
>To: [email protected]
>Subject: Message about: *ADULT BOA MORPHS*
>
>
>Hi,
>I am very interested in the dh sunglow female. Could you please send me
>a pic of her and a pic of the normal het females. Also, would you
>consider any type of payment plan on her with say $1000 or $1500 down
>and the balance to be paid off within 60 days? Thanks, Matt


From: "info@millenniummorphs" <[email protected]>
>To: [email protected]
>Subject: RE: Message about: *ADULT BOA MORPHS*
>Date: Thu, 26 May 2005 16:41:46 -0400
>
>I can do a payment plan with $1,500 down. And the balance due within 60
>days, yes. But I would need to get it done asap, because I do not want
>to hold here for too long. There will be a lot of interest in her. I
>already had an email for a pic of her a little while ago. Please let me
>know ....
>
>We accept all major credit cards if that will help..Thank you


-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, May 26, 2005 5:03 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


I really want her, but I would really like to see a pic of her. At the same time though, I don't want to miss out on her, so if you can guarantee that she is at least a pretty nice looking hypo, then I'll take her. I just don't want her to turn out to be one of those hypos that you can hardly even tell is a hypo, if you know what I mean. I can send the $1500 via paypal, or if you send me your number, I can call you and give you my CC number over the phone.

Also, do you have any other info on her such as who produced her, how long she is, and how much she weighs. Also, was breeding attempted with her this year?

Thanks,

Matt Crabe



From : info@millenniummorphs <[email protected]>
Sent : Thursday, May 26, 2005 2:20 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


I did put my jungle het albino with her this year but she was a little small. She is defiately a god looking animal. You can definately tell she is a hypo. I will try to get you pics.....What was the list price on her that you saw and how much did you want to put down. Let me know ...Thanks



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, May 26, 2005 5:34 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


The price was $2600 and I was going to put $1500 down. Let me know if that is okay.



From : info@millenniummorphs <[email protected]>
Sent : Thursday, May 26, 2005 3:44 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


--------------------------------------------------------------------------------

Attachment : DHfemale.JPG (0.31 MB)

Yes that is fine....You can put down $2,600. Let me know what you want to do. I have other parties extremely interested in that animal. She is a popular one......Here is a pic.
-----Original Message-----



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, May 26, 2005 7:03 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


I like the looks of her, but your last email confused me. You said that I could put down $2600. Your ad said that the total price was $2600 and we had agreed to $1500 down with the remaining $1100 to be paid off within 60 days. Am I missing something? If this deal is still okay, I will definately take her. I can paypal the $1500 tonight, or I can call you with my CC number. Whichever you prefer.

Thanks,

Matt Crabe



From : info@millenniummorphs <[email protected]>
Sent : Thursday, May 26, 2005 5:08 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


I am sorry, I must have made a mistake. I have been going crazy responding to the post. I did mean that you can put down $1,500. and pay off the other 1100. I marked her sold for you...If you can, email me the credit card info. Tonight would be best ifthat is ok with you .....

Name on card
cc#
exp date
Sec code on back 3 digit to the right
Billing address on card....

Thank you
631-831-0078



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, May 26, 2005 10:42 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


I'm not comfortable sending that info through regular email. I tried calling but just got a recorder. You can call me at (925) 212-1039.

Thanks,

Matt



From : info@millenniummorphs <[email protected]>
Sent : Thursday, May 26, 2005 8:51 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


ok no problem . I will call you in the morning



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, June 09, 2005 11:45 AM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


Hi,

I would like to make a payment towards the $1100 I owe you for the adult dh sunglow female. I would like to send a personal check since it will have plenty of time to clear while I finish paying her off. If this is okay with you, please let me know who to make the check out to and where to send it.

Thanks,

Matt Crabe



From : info@millenniummorphs <[email protected]>
Sent : Thursday, June 9, 2005 10:46 AM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


Millennium Morphs.
PO Box 750
Wading River NY 11792




-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Monday, July 11, 2005 4:06 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


Hi Adam,

I'm am mailing out the last $600 I owe you on the female dh sunglow. Once you cash the check and it clears, please email me or give me a call so we can arrange shipping.

Thanks,

Matt Crabe

(925) 212-1039



From : info@millenniummorphs <[email protected]>
Sent : Wednesday, July 13, 2005 7:40 AM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


no problem MAtt




-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Tuesday, August 09, 2005 3:48 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


Just wondering if that check cleared yet. I saw you cashed it on 7/27. Let me know when we can set up shipping.

Thanks,
Matt Crabe



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From : info@millenniummorphs <[email protected]>
Sent : Tuesday, August 9, 2005 5:20 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


I think it should be cleared. I will be sending it soon. I will let you know. Please send me you shipping info. Thank you





-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Tuesday, August 16, 2005 4:37 PM
To: [email protected]
Subject: RE: Message about: *ADULT BOA MORPHS*


When will you be shipping?



From : info@millenniummorphs <[email protected]>
Sent : Thursday, August 18, 2005 9:05 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Message about: *ADULT BOA MORPHS*

| | | Inbox


I will call you ..........Busy this week with Daytona and all.




-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, September 01, 2005 5:27 PM
To: [email protected]
Subject: Shipping of my DH sunglow


Hi Adam,

I emailed quite a while ago to inquire about when you would ship my adult female dh sunglow but haven't heard back. She has been paid off for quite a while now, and I would like to get her here and into quarantine so I can breed her this year. Please contact me so we can arrange shipping soon.

Thanks,

Matt Crabe

(925) 212-1039



From : info@millenniummorphs <[email protected]>
Sent : Thursday, September 15, 2005 6:28 AM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Shipping of my DH sunglow

| | | Inbox


Matt, sorry I was out of town again....I will ship the animal MOnday........If that is ok with you .....My email was down and I just am getting the emails now. Call me if you need me ...631-831-0078...My phone will be on and I should have service...Thank you



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Tuesday, September 20, 2005 2:25 PM
To: [email protected]
Subject: Refund for my DH sunglow


Adam,

Since you don't answer your phone or return messages, I will try email again. I took the morning off work to wait for the dh sunglow because I didn't know if you sent it or not. Communication on your part has been horrible throughout this deal and I am very dissatisfied with this entire transaction. You have already cost me a half days pay by not telling me if you shipped or not and I will not allow you to cost me any more money. You have failed to follow through on your end of this deal and I am now asking for a full refund of $2600. I will not accept the animal any more. If you ship her, I will not accept the package. Please send my $2600 to Matthew Crabe at 17 Rodgers St. Vallejo, CA 94590.

Please send me an email to confirm that you got this message and please tell me when you will refund my money. I expect to have it in my hands by the end of the week as you have had it for way too long without sending me my animal. I feel as though I have just loaned you money for months and got nothing in return. I am thoroughly disappointed with your customer service. Please respond ASAP.

Matt Crabe

(925) 212-1039



From : info@millenniummorphs <[email protected]>
Sent : Wednesday, September 21, 2005 3:47 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Refund for my DH sunglow

| | | Inbox


I had just received your email and have a couple of words in my defense. I spoke to you earlier and you said you emailed me, so I checked. First of all, I appologise for the small delay. The last payment I had received from you was deposited in the beginning of August. I told you I was busy with Daytona and all, you said OK. I have been super busy with shows since then and have been slacking off with my emails, because I have had no time. But I was shipping this week like I told you. You had purchased this animal MAY 26th and I finally received your final payment in July or August. If you recall I did not call you once to bother you for money. That is the main reason why I do not understand why you are so upset that you did not receive your snake yet. It is mid september and it was going out. We agreed that you would receive it after Daytona and it has been just about a month. So you did not loan me money for a snake you didnt get, you paid me in dribs and drabs for months. Which I was kind enough to accept, even though I had the animal sold to 10 other people the same night for full payment instantly. I am not angry at all and will give you your money back in full, But I want you to understand I tried working with you as much as possible and got a little busy this last month and was getting you your animal this week until you cancelled the order. So please understand and accept my appologies for what there worth. I am reselling the animal and will be selling it for alot more than you paid. If I get alot more for the animal, I will pay you for the 1/2 day of work that you missed due to our miscommunication. I didnt want to ship the snake without hearing from you. And it was my fault that I didnt ceck my mail. So I will try my best to make it up to you.
I will refund your money asap. I think I already sold her. I am just waiting for a response. I will post her tonight and hopefully sell her by the end of the week. Once again I am sorry and will make it up to you ........Thank you



-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Wednesday, September 21, 2005 7:15 PM
To: [email protected]
Subject: RE: Refund for my DH sunglow


Well, I would like the chance to defend myself also. It is true that you were kind enough to accept a payment plan, but I definately held up my end of the bargain. I gave you a $1600 deposit over the phone, followed by two payments of $500, which were actually payed off prior to the 60 days that was agreed upon, so I wouldn't call this drips and drabs over months. I sent the last payment in July, so you have had payment in full for almost two months now. Also, agreeing to receiving the snake after Daytona, didn't mean a month after (that seems obvious to me). All I was looking for was a little bit of communication on your part. I feel that you should have at least called or emailed and said that you were too busy to ship, instead of ignoring my calls and emails. I realize that you didn't call me asking for money, but that is because I kept in contact with you and made payments on time. You never would have heard a word from me if you had sent the animal in the two months after she was paid off. My plans were to breed her this year, but after all this time, she will still be in quarantine here, and therefore useless to me until next year.

I hope you understand my position. I'm really not trying to hassle you, but $2600 is a lot of money to me and it upsets me when you have my money but won't send my aniimal, email me, or return calls. If you didn't have a such a good reputation, I would have sworn that I was getting ripped off. Like I said before, a little bit of communication on your part would have made me feel a lot more comfortable with the whole thing. Just my opinion, and I truly am sorry for any inconvenience.

Matt Crabe




From : info@millenniummorphs <[email protected]>
Sent : Wednesday, September 21, 2005 7:10 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Refund for my DH sunglow

| | | Inbox


Matt you are 100% correct. And you did hold up to your end of the bargin. You are a stand up guy for that and you are right , that is why I never called. It is my fault for not being in contact a little more with you and appologise for it. But it has been so god damb hectic around here it is not even funny. I will give you a full refund and hopefully pay for your 1/2 day of work that you have missed. Once again I am sorry for the delay. And just for the record I would never rip someone off. I am glad you felt confident about that.......Sorry once again. I WILL be in contact with you in regards to your refund. I have a possible sale on her as we speak.......Thank you




-----Original Message-----
From: Matthew Crabe [mailto:[email protected]]
Sent: Thursday, September 22, 2005 11:06 AM
To: [email protected]
Subject: RE: Refund for my DH sunglow


Adam, I appreciate the response, and I wasn't trying to call you a bad guy or anything. I was just trying to give you my side. Anyhow, there is no need to pay me anything over the $2600. It is a nice offer, but not necessary. I'm not looking to get anything out of you. I was just tired of not getting any response to phone calls or emaills.

Matt



From : info@millenniummorphs <[email protected]>
Sent : Thursday, September 22, 2005 2:38 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Refund for my DH sunglow

| | | Inbox


I hear ya, and I do not blame you .....I have been over loaded with work lately and never around. I understand......If I get mre for her I want to pay you for your time that you took off. Please that is the least I can do.......I will keep you posted.....Thanks




From : info@millenniummorphs <[email protected]>
Sent : Monday, October 10, 2005 6:26 PM
To : 'Matthew Crabe' <[email protected]>
Subject : RE: Refund for my DH sunglow

| | | Inbox


Matt, I just wanted to touch base with you. I think the animal has sold. I am letting her go for $3,000. I will keep you posted. The only reason I am waiting until she is sold is because I could have shiiped her to you and you would already have had her by now. I was going to ship her out to you when you told me you wanted a refund and she would be in your possesion already. I usually only refund cash if I do not have the animal for my customer. Like if it was an animal from a litter I was expecting that never produced or something. I new I could resell this girl quickly, that is why I said i would refund your money. Personally I think you should have taken the animal and if you did not want her anymore you could have resold her for a good profit. I sold her to you extremely cheap. Anyway, I will be in touch and send our your money as soon as it comes in. Thnak you ......


It is now October 17, and no more contact with Adam so far. I just want my money refunded as I feel I loaned him this money and never got anything out of it. I'm tired of playing his games and just want this to be over with. I'm hoping you guys can help me out. Please let me know if there is something I failed to include and I apologize for such a long post.

Matt Crabe

Sounds like somebody got their head in to some deep water !!! The animal should have been shipped, or a refund sent within ten working days of final payment...that is fairly standard.

I really hope this works out for you, either snake-wise, or money-wise.

greg

It looks as if you have all your ducks in a nice little row. He said he would send the refund on Sept 21st. I would say waiting over 3 weeks for it to arrive is a bit excessive.

Send him a link to this thread. Perhaps he will come here and explain why he has put you off for so long on the shipping and the refund.

Email sent

I already sent him a link to the thread. See below.

Matt Crabe



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From : Matthew Crabe <[email protected]>
Sent : Monday, October 17, 2005 3:00 PM
To : [email protected]
Subject : RE: Refund for my DH sunglow

| | | Inbox


Since I still haven't seen any money from you, I started this thread about you on the BOI. Hopefully you will do the right thing and get me my money now.

http://www.faunaclassifieds.com/forums/showthread.php?t=72663

Matt Crabe

I am sure he will get you your refund or serpent...it sounds like he let himself get a little too busy with everything, and is overwhelmed. That does happen...but you are in the right.

best,
greg

There is no reason to be "too busy" to refund a payment.

That should have been done right after he said he would refund it.

Holding onto the funds for this long because you are busy is poor business.

I hope you get the full refund ASAP.

a rather remarkable feat for someone to get paid

in advance and not be able to ship because they are waiting for potential business in Daytona.

I would contact an attorney or take him to small claims court . Its unfortunate that under the best of circumstances , prepaying in full , a creep like this not only has the worst business ethics, but does not seem to care one way or another. Take whatever action is necessary, but get your money back, forget the snake. Secondly, notify the credit card company and at least salvage some of your money.

I hate seeing things like this happen, hopefully he bites the bullet and issues the refund....

There are no excuses in this situation. No one is ever too busy to write a check or click a few buttons in order to initiate a paypal transfer. Get with it man, you've stalled long enough.

I was just thinking some more about this.

I had an ad on KS and I responded to the people who emailed me about it with my paypal info. 2 people ended up paypalling me the total within minutes of each other.

I immediately refunded one of the payments.

Maybe I should have held onto one of the payments for a while and just said I was "too busy" to issue the refund.

We did the same recently with a cham purchase, four purchases for the same animal within an hour of each other. Three were immediately refunded.

Why one would wait....... Beyond me.

Obviously they must have spent the money, there is no other excuse.

It would be nice in these situations if one would simply admit to a simply truth and say "hey, I'm sorry but we spent your money since your initial purchase and did not expect our deal to go south when we were set to ship and everything was finalized.... I'll refund you the second I can obtain the money through another source or sell the snake" but it never seems to work that way.

I'd still be a bit ticked, but I'd much prefer the honesty. Actually, I do not even think I would be ticked. At least I would not be strung along..... THATS just inexcusable.

simple* damn typos

Obviously they must have spent the money, there is no other excuse.

Click to expand...

Exactly what I was thinking.

I make it a point to try and have the money from a sale available until the animal arrives at it's location and I hear back that all is well just in case I have to refund for a DOA (thankfully that hasn't happened yet).

In this case, the money was probably spent going to Daytona.

An apology would have been much better than the too busy excuse.

After all this time, I would take him up on the 1/2 days pay reimbursement he offered. You deserve "interest" on the money after waiting so long.

SPJ said:

After all this time, I would take him up on the 1/2 days pay reimbursement he offered. You deserve "interest" on the money after waiting so long.

Click to expand...

That would certainly make up for the horrid way this has been handled to date, thats for sure! A refund at this point is nothing more than what he claimed he would do from the beginning. Interest is a fabulous idea and would certainly show a bit of remorse for neglecting this situation!

SPJ said:

You deserve "interest" on the money after waiting so long.

Click to expand...

I agree, it's quite possible that he has been making interest on it. Although with everyone else I suspect that it was spent.

I make it a point to try and have the money from a sale available until the animal arrives at it's location and I hear back that all is well just in case I have to refund for a DOA (thankfully that hasn't happened yet).

Click to expand...

IMO the money should not be spent before the animal arrives. In this instance though, several weeks went by before the last payment was made. It is very likely that other obligations showed up and yes, he probably spent the money. On the other hand you were lucky that he did not set a non-refundable deposit, and that he agreed to a full refund. I agree with the rest than an apology and the truth would also have made me feel better.

Regards.

Adam, I see you are reading and trying to create a thread on the BOI.

You have to be a paid member to post on the BOI.

You can email the Admin (WebSlave) to post for free because this thread pertains to you.



MillenniumMorph
Last Activity: 10-17-2005 08:02 PM
Creating Thread Board of Inquiry™ @ 08:02 PM
Trader Rating: (0) [Rate This User!]
Warning Level: 0

Nonrefundable Deposit

Dan, You mentioned it's a good thing a nonrefundable deposit wasn't part of the deal. Even if it was the buyer wasn't trying to back out of the deal because he had buyer's remorse, had to repair a blown engine on his truck, or what have you. He paid everything required as agreed in a timely manner but when it came time to receive the animal Adam couldn't and didn't produce it. Even if a nonrefundable deposit had been agreed to, if the seller cannot ship what was paid for then he has renegged on HIS END OF THE DEAL. I believe in this situation ALL moneys, and then some, should be returned and a sincere apology made. I can't imagine ever holding someone's money for months on end for no apparent reason.
Unless Adam can give us a damned good reason for his delay (which I severely doubt he can) all I can say is it will be a millenium before I deal with Millenium Morphs. What say you Adam?

all I can say is it will be a millenium before I deal with Millenium Morphs. What say you Adam?

Click to expand...

You are probably right. Let's wait to hear the other side of the story, although everything points to the fact that the animal should have been shipped earlier.

We are now at the point were Adam needs to respond. Adam I think you need to do something quick before this gets out of hand. Right now this is not the thread you would want your prospective customers to read: You accept money, do not ship the order, and do not refund. Time for you to act!