I placed an order from Allapattah Flats on July 1, 2005 and have yet to receive either the product I paid for or a refund. I have tried numerous times to get them to either send the animals or to refund my credit card, but they just keep giving me the run-around.
Below is the email reply I received after placing the order:
Ten days passed without any contact from them, so I sent the following email:
This is the response I got:
I then waiting approximately six weeks, with still no word from them, so I sent another email inquiring about my order. Note that I stated a refund would be acceptable if they would not be shipping the animals:
They replied that day asking for my order number, despite the fact that it was listed lower in the email:
That was the only correspondence I've had with "Nina".
Anyway, I replied with this email:
...and got this response from Felton:
Almost two weeks passed and I did not hear back from them, so I sent them this email:
I did not receive a response to that email. No animals were shipped, and my credit card had not been refunded.
I then talked to Felton twice on the phone about the order. The information obtained during, and pertaining to, those calls is in the email below. I have been trying to reach them, but I have heard nothing from them since the phone call when Felton told me that they would be sending the animals. I sent them this email yesterday:
I have tried three times to call them today. The first time I left a message mentioning the email I sent to them and that I wanted either the animals or a refund (again).
Normally I am a rather patient individual. However, they have lied to me about shipping the turtles, have not followed through with their promises, and are now refusing to reply to my emails and phone calls.
I will be contacting my credit card company either tonight or tomorrow to see if I can contest the charge that was made back in July.
I will be sending them an email notifying them of this thread, and will post any pertinent updates as I receive them.
Below is the email reply I received after placing the order:
Ten days passed without any contact from them, so I sent the following email:
This is the response I got:
I then waiting approximately six weeks, with still no word from them, so I sent another email inquiring about my order. Note that I stated a refund would be acceptable if they would not be shipping the animals:
They replied that day asking for my order number, despite the fact that it was listed lower in the email:
That was the only correspondence I've had with "Nina".
Anyway, I replied with this email:
...and got this response from Felton:
Almost two weeks passed and I did not hear back from them, so I sent them this email:
I did not receive a response to that email. No animals were shipped, and my credit card had not been refunded.
I then talked to Felton twice on the phone about the order. The information obtained during, and pertaining to, those calls is in the email below. I have been trying to reach them, but I have heard nothing from them since the phone call when Felton told me that they would be sending the animals. I sent them this email yesterday:
I have tried three times to call them today. The first time I left a message mentioning the email I sent to them and that I wanted either the animals or a refund (again).
Normally I am a rather patient individual. However, they have lied to me about shipping the turtles, have not followed through with their promises, and are now refusing to reply to my emails and phone calls.
I will be contacting my credit card company either tonight or tomorrow to see if I can contest the charge that was made back in July.
I will be sending them an email notifying them of this thread, and will post any pertinent updates as I receive them.
