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Animal Plastics?

C

cyberfrog

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Hey Guys, first of all this is not to bash or in any other way degrade AP. I ordered a rack from them about a month ago now and to this point I have heard nothing at all from them beyond my automated email receipt from when I purchased. I'm not upset, just curious if anyone who had dealings with them before knows this to be normal practice. If this is just the way it goes with AP, no big deal. Just wanted to ask before I started throwing emails at them. Thanks!
Adam
 
The last time that I ordered a rack from them (more than 6 months ago) they were short on raw materials so they told me it would be 4-6 weeks and gave me an approximate ship date. My rack arrived earlier than they had said.

I think they have an 800 number on their web, so I would just call them and ask for a ship date.
 
I Had The Same

We ordered our racks several weeks ago and I just received them yesterday so if you're patient they should come. I haven't even had a chance to open the boxes and put them together yet. Hopefully they'll be everything I expect them to be. We'll see.
 
I ordered a rack a little over 5 weeks ago, and was told to expect a 3-4 week delay. Actually it took them about 3 weeks before they even looked at my order and emailed me with a question about it. They take a very long time to respond to emails, it is better to call. The # I have for them is 515-276-7387. I'll be calling too, I'd like to know the status of mine.
 
AP - Quality Racks, worth the wait.

I have had my AP rack for about 1.5 months. It came in 2 boxes, well packaged and with fairly detailed instructions. When I placed the order, they were HONEST and told me up front that it would take 3 - 5 weeks to deliver it due to a backlog of orders. They notified me when it shipped via phone and I have had no problems with it as of yet. It was definitely a good purchase for me, and despite the wait, I am happy with the product. I hope your experience with them is good as well. I give them a thumbs up. :)
 
A/P Racks

The folks over at Animal Plastics are swamped. They had absolutely no idea how popular their products would be, and each one is custom made from scratch for every order. I also waited quite awhile last spring when they had a shortage of material, but once I got them I realized they were worth the wait!
 
LOL! Thanks! I tried typing that in, but looks like I typed in the wrong address! Now I feel dumb! LOL :smash:
 
Go figure, I posted this today and get home with an email from AP. My rack shipped today, all is well. Thenks everyone, I'll letya know how it goes from here!:)
Adam
 
A/P racks

Adam, I had the same thing happen. About 5 weeks a go I ordered a rack from them. Took them 2 weeks to e-mail me that they got the order even though they billed the credit card. The e-mail said it would be shipped in 4 to 6 weeks and I was already 2 weeks into the order. In 5 weeks of ordering I got the rack and in prefect shape. I did call them before I ordered to find out the wait time and after I ordered to find out the best spot to put the T-stat. Ali either answered the phone or called me back in less than 15 minutes. Very easy to reach them by phone. E-mail takes them awhile. I really do like the rack -- holds temp great.
 
Ali is awesome!!!! I called them several times and she answered everytime. They are back logged with orders but it is definitely worth the wait. Mark cuts the materials on the weekends and then assembles and desembles during the week. They want to ensure a quality product is shipped. I would definitely recommend anyone to buy from them. Awesome, Awesome people!!!!!!!!!!!!!!!!!!!!!!!!

Matt McCormick
 
You have nothing to worry about, I would suggest giving them a call and you will quickly have your concerns taken care of. Mark and Ali are wonderful people, it's worth your while just to get the opportunity to touch base with such kind hearted and dedicated individuals.

Perhaps I'm biased though ;)
 
AP is a great company with awesome products. Your rack will be worth the wait. I love the rack I received from them last year and I plan to order another one in the next couple weeks.
 
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