VaranidGuy
New member
I am writing this post to say that, in my experience, these are good people to work with! I believe I spoke both with Alison and Andrew, while Andrew was the person I worked with the most in the end.
I purchased a baby red ackie from them. The shipment was delayed thanks to FedEx, slated to arrive the day before the 4th of July holiday...they looked like they were going to delay it until Thursday the 5th, which would be unacceptable to have the animal in the box that long. I contacted FedEx to voice my concerns and notified Andrew, who very promptly got back to me and also started working with FedEx. Lots of worry later, they got the package expedited and delivered to my home around 9:30 PM today on the 3rd.
The lizard arrived very healthy, clearly well fed, beautiful, and better than I could have hoped for! The customer service of both people I spoke with, especially Andrew, was above and beyond and they really rose to help take care of the problems. Andrew even said to video the unboxing and worst case, he'd send a replacement. Well, that isn't necessary!
The animal was packaged perfectly and in perfect health and condition. I wouldn't hesitate to purchase from them again!
On top of all of that they even answered every question I had promptly and even abided by a request to torch the lizard's tail (shining a bright light through the base of the tail in a dark room to attempt to have a strong guess at gender). I torched the tail myself when the lizard came in and it's EXACTLY as described!
Thank you so much Andrew!
-Shane Wilson
I purchased a baby red ackie from them. The shipment was delayed thanks to FedEx, slated to arrive the day before the 4th of July holiday...they looked like they were going to delay it until Thursday the 5th, which would be unacceptable to have the animal in the box that long. I contacted FedEx to voice my concerns and notified Andrew, who very promptly got back to me and also started working with FedEx. Lots of worry later, they got the package expedited and delivered to my home around 9:30 PM today on the 3rd.
The lizard arrived very healthy, clearly well fed, beautiful, and better than I could have hoped for! The customer service of both people I spoke with, especially Andrew, was above and beyond and they really rose to help take care of the problems. Andrew even said to video the unboxing and worst case, he'd send a replacement. Well, that isn't necessary!
The animal was packaged perfectly and in perfect health and condition. I wouldn't hesitate to purchase from them again!
On top of all of that they even answered every question I had promptly and even abided by a request to torch the lizard's tail (shining a bright light through the base of the tail in a dark room to attempt to have a strong guess at gender). I torched the tail myself when the lizard came in and it's EXACTLY as described!
Thank you so much Andrew!
-Shane Wilson
