figg2112
Chamalot Chameleons
I noticed that the majority of reviews on Backwater is negative. I actually had a good experience so I thought I would share.
A few weeks ago I put an order in for a South American Giant Toad. I had been looking for a large toad for a while for an educational program and saw on facebook they had just got some in.
Since I was getting a toad I thought what the heck, throw in a crested chameleon as well because my husband really wanted a female. I have ordered chameleons from other Re-sellers in the past with mixed results... Crested chameleons notoriously arrived stressed and sickly since they are all WC. But I had saw photos of crested chameleon females posted on the cham forums by a user names "Backwater Reptiles" and they looked very healthy.
I was hesitant to order since I did read the reviews here but I went over their guarantee on their site and decided to go ahead..after all they where the only ones that had the giant toad I needed.
Ordering was easy. The package arrived on time. Animals where packed well and where as described. Toad fed right away. The crested chameleon looked good her eyes where not sunken and she looked to be a good weight.
About an hour later I went back to check on my new animals. I found that somehow the crested chameleon had hyperextended her tongue! it was hanging out of her mouth. I have been keeping chameleons for 8 years and I never have had this happen but I knew it could happen. I don't know how she managed to do it, all i can think is her tongue snagged on a branch and she couldn't retract it. I emailed Backwater right away with photos .
Unfortunately 2 hours later the crested chameleon had died. I had not heard from Backwater yet and I was a bit uneasy. I re emailed them with new photos of the deceased. I also write on their facebook page that I needed assistance. A few hours later they did write back saying they where sorry for what happened and offered me a refund or replacement animal. If I wanted a replacement I would need to pay shipping again ($39)
At first I was going to just go with a refund but my husband still insisted on getting his crested female. Backwater offered to ship the replacement for $29 so I went with that.
The replacement female arrived the following Tuesday and she was in perfect condition. She is actually bigger that the last female and is doing very well. I have had her for a few weeks now.
The toad is also doing very well
So all in all I would say it was a positive experience. I felt that they dealt with the issue well. I would have liked a response a little quicker but they did get back to me within the same day, a few hours later. The original female had no signs of being weak or sickly when she arrived so I don't think I was sent a sick animal.. I believe it was a freak accident.
A few weeks ago I put an order in for a South American Giant Toad. I had been looking for a large toad for a while for an educational program and saw on facebook they had just got some in.
Since I was getting a toad I thought what the heck, throw in a crested chameleon as well because my husband really wanted a female. I have ordered chameleons from other Re-sellers in the past with mixed results... Crested chameleons notoriously arrived stressed and sickly since they are all WC. But I had saw photos of crested chameleon females posted on the cham forums by a user names "Backwater Reptiles" and they looked very healthy.
I was hesitant to order since I did read the reviews here but I went over their guarantee on their site and decided to go ahead..after all they where the only ones that had the giant toad I needed.
Ordering was easy. The package arrived on time. Animals where packed well and where as described. Toad fed right away. The crested chameleon looked good her eyes where not sunken and she looked to be a good weight.
About an hour later I went back to check on my new animals. I found that somehow the crested chameleon had hyperextended her tongue! it was hanging out of her mouth. I have been keeping chameleons for 8 years and I never have had this happen but I knew it could happen. I don't know how she managed to do it, all i can think is her tongue snagged on a branch and she couldn't retract it. I emailed Backwater right away with photos .
Unfortunately 2 hours later the crested chameleon had died. I had not heard from Backwater yet and I was a bit uneasy. I re emailed them with new photos of the deceased. I also write on their facebook page that I needed assistance. A few hours later they did write back saying they where sorry for what happened and offered me a refund or replacement animal. If I wanted a replacement I would need to pay shipping again ($39)
At first I was going to just go with a refund but my husband still insisted on getting his crested female. Backwater offered to ship the replacement for $29 so I went with that.
The replacement female arrived the following Tuesday and she was in perfect condition. She is actually bigger that the last female and is doing very well. I have had her for a few weeks now.
The toad is also doing very well
So all in all I would say it was a positive experience. I felt that they dealt with the issue well. I would have liked a response a little quicker but they did get back to me within the same day, a few hours later. The original female had no signs of being weak or sickly when she arrived so I don't think I was sent a sick animal.. I believe it was a freak accident.