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Inquiry BOAPHILE CAGES

A

ajandtc

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Does anyone have any info on Jeff Ronne and Boaphile cages? I purchased a rack from him over a month ago, and I received no confirmation, and cannot reach him by any means. Any info, especially how to contact him, would be greatly appreciated.
 
I've not personally ordered from him but this seems to be pretty typical of purchasing from Boaphile. What was the advertised lead time? I'd expect a shipping confirmation or at least the cages showing up around that time. I believe the best way to get ahold of him is by phone, which the number is probably on his website.
 
No specific lead time, and I have called the number on his sight multiple times with no answer or messaging system. I've also emailed and sent facebook messages to his personal page. Nothing
 
Everything I've ever read about this guy, don't expect customer service. If you are familiar with the "Soup Nazi" episode of Seinfeld: You get in line, place your order, pay your bill, and get out. Similar practice here: place your order, pay the money, and wait for your soup.
 
i ordered a couple of cages and they are great but what they dont tell you is it takes months to actually get them. its pretty ridiculous and when you cal to ask about it the guy is a total jerk. just my experience. love the cages but will never order from them again
 
If you search his name or company you'll find many posts. You'll get your item and probably be satisfied with the cage/rack. You will wait though and get zero or close to zero contact till it ships.
 
Which is why I buy cheap "Erector Set" style metal racks and set them up to fit my Sterilite latch boxes. The small holes on the corners are big enough to run a super long heat cord through two racks side by side. I plug the cord into a dimmer switch and I am set. I have kept 30 - 50 snakes/lizards like this for more than 20 years. I change the configuration when I change box styles/sizes.

No muss no fuzz.... No coconuts
 
High quality products, you'll get your order. Jeff is a busy guy who's been around forever. It's just not a business that you can order from and expect your product next week, even next month. Worth the wait in my opinion.
 
Similar to what everyone else has said, Jeff's customer service is severely lacking. I've ordered several cages and racks from them in the past. Getting in touch with him via phone, email, or carrier pigeon is basically impossible. You'll get decently built cages 2-6 months after ordering them. I think the racks are better quality than the cages but I'd never order from them again.
 
I'm honestly not a fan of Boaphile cages. I have two (bought used), and the ventilation is very poor. I had such a hard time keeping the bedding from being damp all the time that I don't use them anymore.
Although, since I've never bought directly from Boaphile, I can't speak to their customer service.
 
Goliathjustin said:
It's just not a business that you can order from and expect your product next week, even next month.
Click to expand...

You're right, that's not a business. That's the guy you know down the street who makes stuff for sale but once you've waited a month without hearing from him you realize its more a hobby that he does on the weekends. Since you already paid the guy and have a hard time getting a hold of him you just wait it out. When you think its time to take some action, he shows up with the item that took him 3 months when it should have been 2 days.

I don't care how good the product is, his business acumen doesn't represent it at all. If he's a one-man operation, maybe he should change that. If he's just that slow to do anything, maybe the work really isn't so great, because if you were that busy I'd try to find some help either building or manning a phone.

I keep seeing this idea that its ok to give people in this 'industry' a pass for running a piss-poor business. You wouldn't order a book from Amazon and wait 6 months for it, would you? Without communication? I understand delays with these kinds of things, but at this point every cage maker has few models they produce and there shouldn't be too many excuses on why its so difficult to produce the product unless you are Frank down the street building in his garage on the weekends and only buys material when he gets an order.
 
As of today I've been waiting 10 weeks and 3 days for one single rack. I've ordered many items in the past and know he's very slow, but this is ridiculous. I continue to order from him because the products are good and I like everything in my snake room to match and look nice. I may have to start going elsewhere though.
 
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