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Inquiry CNSFeeders?

ejh805

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Hey everyone. I'm wondering if somebody can give me accounts of personal experience with these guys. I sent them money via PayPal a couple days ago for 3 cups of hornworms and haven't gotten any communication since. The prices were good and with a voracious pixie frog to feed, that was a big part in my decision to buy from them. I realize they may not have been reading messages due to it being the weekend, just wanna make sure I've got no real reason to be worried. :)


Thanks in advance & best regards
Emily
 
6

Here's a screenshot of the transaction taken on my phone. PayPal.
 
The image doesnt work.
I've bought horns from them a few times previously. I was very satisfied. Have you talked to them on Facebook or only email? They are on Facebook fairly often. They probably have a lot of orders to fill last minute before the holidays, I wouldn't worry just yet. Or they may have already shipped them and just forgot to let you know.
 
Just an update for anyone wondering, if you want good communication definitely contact via Facebook. I sent them a message and heard back (I believe, it memory serves correctly) within the hour. Replied to that message and heard back in less than fifteen minutes. I'll create hopefully my first good guy thread on them when the hornworms get here since there doesn't seem to be much feedback about them already.
 
I'll create hopefully my first good guy thread on them when the hornworms get here since there doesn't seem to be much feedback about them already.

it's preferred if people use existing threads so as much information is in one area as possible, so I would suggest coming back to report on your transaction here.
 
I received my order today at approximately 9:30 am.

Upon opening the package, there was newspaper to keep the cups from rolling around, but no real insulation. There was a heat pack but it wasn't putting off any warmth. Considering the USPS delivered it a day late, I don't think that CNS is responsible for it.

Opening the cups- I ordered 1- 30 count cup, and 2- 15 count cups.
The 30 count cup had 12 DOA
6http:

and 20 live. (cap provide pics if anyone wants them)

The 2- 15 count cups had a slight over count, with only 1 DOA.
One set of the 15 are MASSIVE and I'm VERY happy with their size.
The other set of 15 are considerably smaller, but that will work well since I only have one animal to feed. Feed of the big ones first and let the others grow.

Unless communicating via facebook, I didn't get any response to inquiries other than telling me how much money to send through paypal.

Overall, it wasn't a splendorous experience, but at the end of it I am satisfied for the price. I won't be complaining to the company since the TOS states they aren't responsible for any losses if delivery is delayed. And ordering at this time of year, I knowingly took that chance.

I would order again, but maybe when weather is warmer and it isn't a holiday.
 
Hello, I am sorry about the DOA. I do not get on here fairly often and the best way to get a hold of us is via Facebook or email. I would be happy to send you out another cup after we start shipping again. The terms of service is really set up for times when the PO loses boxes and they show up a week late. 1 day isn't really delayed in my eyes. Send me a FB message or email and We'll get this squared away.

Have a good Holiday
 
Haven't been online much today. When I checked my FB I noticed that CNS sent me a message explaining that they would be replacing the DOAs. Above and beyond my expectations! Considering how I had interpreted the TOS, I was not expecting this nor would I have thought to ask. They are definitely good guys in my opinion.
 
yea they good guys. i order from them through my facebook tri state reptile group which they a memember on and am happy with my order maybe 2 or 3 dead hornworms. superworms are great. I will be doing all my worms order with them....
 
They get a 'good guy' vote from me. It was my first time having feeders shipped and I was very satisfied with the experience. The superworms arrived alive and were a good size. Communication was great - did most of it through Facebook actually.
 
Good Stuff-

I just received my Horn worms from C&S Feeders and am happy to have ordered through them. Communication is great and I generally only do so through Facebook with these things as that is the direction everyone seems to be going. The packing was ok, and the heat pack was still warm. I had 3 DOA but such is the risk with smalls in cold weather. Overall I am satisfied with my experience and would do business with them again in the future.

Jason Roy

PS I approve this message :thumbsup:
 
CNSFeeders came through on the replacements of the DOA in my first order.
There were 31 live and no DOA's.
It was well-packed and the heat pack was still warm. Also, this cup looked a lot cleaner & fresher than the 3 previously received.

I'm not sure how to upload videos on here, but here is a link to my unboxing video of the replacements on youtube.

http://www.youtube.com/watch?v=GxsP9k4ZdFw
 
All my Dealing with CNS have been good, they have taken care of me quite well and I do not hesitate to recommend them to all my customers....

Keep up the good work!

Charles
Tundra Dragons
 
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