FedEx shipping quality down the toilet?
- Thread starter WebSlave
- Start date
So was anyone holding their breath thinking I was going to get that shipment?
Beautiful shade of blue you are probably wearing right now.
And gee, this is REALLY special. Note the below attached pics.
FedEx is claiming that attempted to make a delivery at 09:26pm on 09-05-2021. That is a bald faced lie. And I can prove it. I have security cameras monitoring my entire driveway. NONE of them show any vehicle whatsoever coming into our driveway anywhere near that time. And yeah, that is trying to prove a negative, and you would have me there EXCEPT for one thing. One of the cameras (all of which trigger on motion) had a strand of a spider web running across the camera, so it was continually recording nearly continuously from 08:03pm thru 09:45pm. That would even show a vehicle stopping or even just passing by the end of out driveway because of the headlights. There is nothing of the sort. So the driver, quite simply just LIED about attempting the delivery.
And it gets even better. There is a statement in one of the screen captures stating they will attempt another delivery on the next business day. Because of the holiday on Monday, that should be Tuesday, shouldn't it? So why are they saying delivery has been rescheduled for Wednesday instead?
FedEx tries REAL hard to keep people from being able to speak with them, so I guess I will be filing another Better Business Bureau complaint against them. In the past, this has proven to be the only way I have been able to get their attention.
What a bunch of bozos, in my opinion. I am SOOO glad I retired and don't have to depend on them for my livelihood. Yeah, maybe the overnight service is much better, but it's that birds of a feather thing. Hard to believe that one arm would be great and the other arm be pretty much brain dead. Again, IMHO.
Beautiful shade of blue you are probably wearing right now.
And gee, this is REALLY special. Note the below attached pics.
FedEx is claiming that attempted to make a delivery at 09:26pm on 09-05-2021. That is a bald faced lie. And I can prove it. I have security cameras monitoring my entire driveway. NONE of them show any vehicle whatsoever coming into our driveway anywhere near that time. And yeah, that is trying to prove a negative, and you would have me there EXCEPT for one thing. One of the cameras (all of which trigger on motion) had a strand of a spider web running across the camera, so it was continually recording nearly continuously from 08:03pm thru 09:45pm. That would even show a vehicle stopping or even just passing by the end of out driveway because of the headlights. There is nothing of the sort. So the driver, quite simply just LIED about attempting the delivery.
And it gets even better. There is a statement in one of the screen captures stating they will attempt another delivery on the next business day. Because of the holiday on Monday, that should be Tuesday, shouldn't it? So why are they saying delivery has been rescheduled for Wednesday instead?
FedEx tries REAL hard to keep people from being able to speak with them, so I guess I will be filing another Better Business Bureau complaint against them. In the past, this has proven to be the only way I have been able to get their attention.
What a bunch of bozos, in my opinion. I am SOOO glad I retired and don't have to depend on them for my livelihood. Yeah, maybe the overnight service is much better, but it's that birds of a feather thing. Hard to believe that one arm would be great and the other arm be pretty much brain dead. Again, IMHO.
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Well, I was surprised this morning around 11:15 by the driveway alarm going off. They were delivering the packages today although they are technically closed. I didn't get to bed till a bit past 04:30am. I was just seething too much to go to sleep. Connie went out, as I was still groggy from the splitting headache I had overnight and the anger hormones in my bloodstream.
Apparently the driver today wasn't the one who ran the route yesterday, and he didn't seem to have a clue about the delivery supposed to have been yesterday and why the other driver lied about the attempted delivery. I feel a bit better that I won't be waiting till Wednesday to get them, but it's pretty tough coming up from that anger nova burst I had last night. I had already decided to tell FedEx to shove it and send them back, but Connie's logic was something on the order of "why let FedEx's screwups stand in the way of something you really want?" I guess she is right. Cutting off you nose to spite your face probably feels justified when you do it, I suppose.
I know they say that all is well that ends well, but heck, that is not quite true. The memory of the trip to get there will still linger. And I doubt my opinion of FedEx will change much just because they finally did do the job they were paid to do in the first place. Yeah, someone got paid overtime to deliver on a holiday. That should make me feel better, but somehow it really doesn't.
Apparently the driver today wasn't the one who ran the route yesterday, and he didn't seem to have a clue about the delivery supposed to have been yesterday and why the other driver lied about the attempted delivery. I feel a bit better that I won't be waiting till Wednesday to get them, but it's pretty tough coming up from that anger nova burst I had last night. I had already decided to tell FedEx to shove it and send them back, but Connie's logic was something on the order of "why let FedEx's screwups stand in the way of something you really want?" I guess she is right. Cutting off you nose to spite your face probably feels justified when you do it, I suppose.
I know they say that all is well that ends well, but heck, that is not quite true. The memory of the trip to get there will still linger. And I doubt my opinion of FedEx will change much just because they finally did do the job they were paid to do in the first place. Yeah, someone got paid overtime to deliver on a holiday. That should make me feel better, but somehow it really doesn't.
I forgot this one. 5, 6, 7 years ago I ordered a package to be delivered at work. Around 10 am I checked fedex tracking. Said attempted delivery, no one home. I work at a police dept. 24/7 delivery can be done. I called and the girl on phone almost let out holy sh*t. Stopped herself. I had package with in the hour.
Well, how long do you think it will take FedEx to notice that the package they are claiming will be delivered TODAY in Crawfordville, FL is actually in Ocala, FL? That is about 170 miles away, and according to their tracking, is STILL there.
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BTW, I moved this into the SOUND OFF forum because it really is not about shipping live animals. But on the other hand, I guess it could apply to shipping herp related merchandise. 
But on the other other hand, they really do piss me off, hence it really is a SOUND OFF.
Last week I had a rather large box just left down at the end of the driveway, wide open and visible to the road. The FedEx driver claimed he left the package at the "gated driveway", implying that the gate was closed. That gate hasn't been closed for YEARS. Guess it sounds better to management than to just say "I was too lazy to deliver it to the house."
Luckily I got to it before someone noticed it while driving by and just picked it up and tossed it into the bed of their pickup truck.
Prior to THIS, I was supposed to get a package from Home Depot via FedEx, that just never showed up. FedEx claims it was delivered, but who knows where? I contacted FedEx and was told I needed to go to the shipper (Home Depot). I contacted Home Depot, and they said that since FedEx's tracking status shows the package as being delivered, I needed to dispute the payment with my credit card. Sheesh... But dispute it, I did. I got the money credited back to my account, but no telling what more will come of this. I reordered what I needed elsewhere. I guess the plan from all involved is to just make such things as big of a hassle and headache as possible with the victims of such incidents.
But on the other other hand, they really do piss me off, hence it really is a SOUND OFF.
Last week I had a rather large box just left down at the end of the driveway, wide open and visible to the road. The FedEx driver claimed he left the package at the "gated driveway", implying that the gate was closed. That gate hasn't been closed for YEARS. Guess it sounds better to management than to just say "I was too lazy to deliver it to the house."
Luckily I got to it before someone noticed it while driving by and just picked it up and tossed it into the bed of their pickup truck.
Prior to THIS, I was supposed to get a package from Home Depot via FedEx, that just never showed up. FedEx claims it was delivered, but who knows where? I contacted FedEx and was told I needed to go to the shipper (Home Depot). I contacted Home Depot, and they said that since FedEx's tracking status shows the package as being delivered, I needed to dispute the payment with my credit card. Sheesh... But dispute it, I did. I got the money credited back to my account, but no telling what more will come of this. I reordered what I needed elsewhere. I guess the plan from all involved is to just make such things as big of a hassle and headache as possible with the victims of such incidents.
This may be the new thing in retail strategy.
I had a Amazon item delivered used and heavily damaged (I paid for new); they don't actually look at returned items, but just toss them back onto the pile. Anyway, I got a return authorization, returned it and tracking showed it delivered. Amazon claimed they didn't receive it and charged me for it again. I disputed the charge with my CC (half hour on the phone, digging up trivial and materially irrelevant details) and gave them the tracking number. Amazon countered by simply denying I ever returned it, and responded to my direct questions about the situation with non sequiturs. My CC company now wants a pile of paperwork faxed to them to continue the claim. It is a $30 item; I give up, but I'm doing Xmas shopping elsewhere (like Amazon will notice, but it makes me feel a bit better).
It is pretty screwed up when I feel like I'm getting extra competent and personal service from shopping at Barnes and Noble or Best Buy, but this is the world we asked for, I guess.
I don't understand the logic of delivery drivers anymore. It is a solid job with good pay and frankly it is far easier work than many could hope for yet most seem to go above and beyond to half ass it. Sad really.
AmEx or a different CC? My AmEx has always had my back with minimal issues when there's been a problem with a vendor.
Mastercard through Capitol One. They've been trouble free regarding dealing with fraud (my CC number has been stolen -- no exaggeration here -- at least 6 times in the last ten years) but this is the first dispute I recall filing with them.
I know there are very understandable reasons to refuse to use PayPal, but they've been great with disputes like this for me. I always try to use PayPal checkout when I can.
Hmm, that earlier incident I mentioned concerning Home Depot was paid for via my Visa account with Capitol One. Didn't have a bit of trouble disputing the charge. The woman I talked to on the phone was fully sympathetic and breezed right through the process, to make it easy on me getting it done. She was actually incredulous that Home Depot blew me off like they did.
I was highly impressed with the way she handled it.
Perhaps it was because Amazon was involved in your case?
I was highly impressed with the way she handled it.
Perhaps it was because Amazon was involved in your case?
Perhaps it was because Amazon was involved in your case?
That entered my thinking as well. I got a strong impression that Amazon plays hardball with CC disputes; some of their automated responses mentioned that a customer's Amazon account may be suspended during disputes.
Amazon didn't get where it is by providing sunshine and cuddles all around, that's for certain.
I believe you are correct. A dispute I had a long while back involving Amazon is the ONLY credit card dispute I have ever had that did not go in my favor. Consequently I stopped buying from Amazon for the longest time. And I only do so now when there is absolutely no other option available to me. I had to create a new account because I closed my original account with Amazon when this all went down. I also dropped that credit card account involved at the time, too. What was interesting was that the representative I talked to at the credit card company was clearly on my side and supportive of my case. But obviously someone further up the chain of command intervened.
BTW, prices on Amazon have gone up compared to other competing sellers. I'm not sure people still price shop, but they really should do so rather than buying from anyone blindly just out of habit. Sometimes you will find a better price on Amazon, but it is not a given. Used to be that you could be pretty much guaranteed to find the best price on Amazon. That is no longer true. Interestingly enough, if you look hard enough you can often find Ebay sellers that are just Amazon resellers that are selling at prices cheaper than you can get the same items from Amazon. Of course, you won't know that until you get the Amazon packaging showing up at your door, with a note that it is a "gift" from the seller. Doesn't seem to happen as often any longer, but it has happened to me often enough that by habit I compare prices just to check. So it appears that Amazon also sucked in competing Ebay sellers into it's web.
And another black mark, IMHO, against Amazon is that I truly believe that they lobbied heavily to have that nationwide interstate sales tax crap foisted upon us. Bezos knew full well that with Amazon having distribution centers in nearly every state, that without leveling the playing field with state sales taxes it would put Amazon at a distinct disadvantage compared to most other online sellers only charging sales tax within their own state. A pox on that rat. IMHO.
I never thought about Amazon being behind the sales tax issue, but a quick online search suggests that this is true, or generally accepted as true.
As to Amazon strong-arming CC companies, it is nearly inconceivable that they wouldn't.
And, following on Melinda's comment, I did some further research into customer experiences and now have an AmEx card on the way. Thank you for mentioning that.
As to Amazon strong-arming CC companies, it is nearly inconceivable that they wouldn't.
And, following on Melinda's comment, I did some further research into customer experiences and now have an AmEx card on the way. Thank you for mentioning that.
And still FedEx is screwing up. Had a delivery a month ago that was left down at the end of the driveway. Filed a BBB complaint about it. A rep from FedEx called me and assured me that the problem was being addressed and would be resolved.
So today I get two packages delivered by FedEx. Yep. Left down at the end of the driveway. Tracking info shows that the driver has stated that the packages were left at the "gated driveway", seemingly implying that the gate was closed. That gate hasn't been closed for decades. So I took pics and filed another BBB complaint about it. Asked what sort of resolution I wanted, I stated that either the driver, the supervisor, or both, need to be fired because they apparently cannot follow simple instructions from corporate upper management. Just do your damned job or do a job you are more qualified and capable to hold down.
I really REALLY do not need yet something else on my plate right now.
So today I get two packages delivered by FedEx. Yep. Left down at the end of the driveway. Tracking info shows that the driver has stated that the packages were left at the "gated driveway", seemingly implying that the gate was closed. That gate hasn't been closed for decades. So I took pics and filed another BBB complaint about it. Asked what sort of resolution I wanted, I stated that either the driver, the supervisor, or both, need to be fired because they apparently cannot follow simple instructions from corporate upper management. Just do your damned job or do a job you are more qualified and capable to hold down.
I really REALLY do not need yet something else on my plate right now.
So as improbable as it seems, FedEx has gotten even worse.
I have a tractor implement being shipped by FedEx that was scheduled to be delivered on Tuesday. Tracking info stated Tuesday morning that it was out on the truck for delivery. It weighs 100 lbs, so I wanted to wait around to direct the driver as to where I wanted it placed. Waited all day long. No show. Then around 4 pm tracking showed "Operational Delay. No attempt made. Delivery scheduled for next business day."
So, what the hell? Well, it isn't like this hasn't happened before, but I had hoped the previous circumstance was just a fluke and not a trend.
Wednesday, same thing. Package on the truck out for delivery. Again waited around all day long. No show. Tracking showing the same result. I called FedEx customer service and the girl I talked to said she was contacting the local depot and gave me an assigned tracking number. I figured that this should help and it would show up tomorrow.
So here we are at Thursday, Same thing, Package out for delivery. And just like the other two days, original estimate was for delivery between 10:30am and 02:00pm. At 2:30 the estimated time changed to END OF DAY. END OF DAY came and went, and yet another no show. But the tracking status still shows OUT FOR DELIVERY. Well adding salt to the wound, I have another package from Vitacost also being delivered by FedEx that was supposed to be here today. Tracking showed it out for delivery today. Today came and went and no show. Tracking shows that the delivery was attempted and there was a request for delivery to be made next business day. Which at both lies of course.
So every day I filed a new Better Business Bureau complaint against FedEx. That seems to be the only way to get their attention, albeit, nothing ever really seems to get resolved for very long. Maybe with Amazon going to their own delivery service FedEx is now floundering. I dunno, but they are definitely not operating very well lately. Not sure if it is lazy drivers or incompetent managers, or just signs of a now financially struggling company.
In the future I am going to specifically request delivery be made by any carrier OTHER than FedEx. If that is not an option, then I will proceed to look for what I want from a different source. I do not trust a single word that FedEx claims about delivery dates any longer. And I thank my lucky stars that I no longer have a reptile business that relies on them delivering my animals to customers.
I have a tractor implement being shipped by FedEx that was scheduled to be delivered on Tuesday. Tracking info stated Tuesday morning that it was out on the truck for delivery. It weighs 100 lbs, so I wanted to wait around to direct the driver as to where I wanted it placed. Waited all day long. No show. Then around 4 pm tracking showed "Operational Delay. No attempt made. Delivery scheduled for next business day."
So, what the hell? Well, it isn't like this hasn't happened before, but I had hoped the previous circumstance was just a fluke and not a trend.
Wednesday, same thing. Package on the truck out for delivery. Again waited around all day long. No show. Tracking showing the same result. I called FedEx customer service and the girl I talked to said she was contacting the local depot and gave me an assigned tracking number. I figured that this should help and it would show up tomorrow.
So here we are at Thursday, Same thing, Package out for delivery. And just like the other two days, original estimate was for delivery between 10:30am and 02:00pm. At 2:30 the estimated time changed to END OF DAY. END OF DAY came and went, and yet another no show. But the tracking status still shows OUT FOR DELIVERY. Well adding salt to the wound, I have another package from Vitacost also being delivered by FedEx that was supposed to be here today. Tracking showed it out for delivery today. Today came and went and no show. Tracking shows that the delivery was attempted and there was a request for delivery to be made next business day. Which at both lies of course.
So every day I filed a new Better Business Bureau complaint against FedEx. That seems to be the only way to get their attention, albeit, nothing ever really seems to get resolved for very long. Maybe with Amazon going to their own delivery service FedEx is now floundering. I dunno, but they are definitely not operating very well lately. Not sure if it is lazy drivers or incompetent managers, or just signs of a now financially struggling company.
In the future I am going to specifically request delivery be made by any carrier OTHER than FedEx. If that is not an option, then I will proceed to look for what I want from a different source. I do not trust a single word that FedEx claims about delivery dates any longer. And I thank my lucky stars that I no longer have a reptile business that relies on them delivering my animals to customers.