strayvoltage
New member
These things are awesome!!!! very well constructed!!! and a bargin for the money!! Transaction went well, Racks a wonderful! I just ordered more cages, I will do business with them in the future!!
NorthernRegius.com said:My first rack I ever was purchased from Boaphile & I love it. I've other racks, but I always believed the Boaphile had one of the best products out there. It's lightweight yet sturdy. Over a month ago I ordered another rack, this time for my hatchlings. I checked the 3-5 week projected waiting period & I figured this would be okay.
I tried calling the number listed on the web-site- (also automated) and was directed to 5 anonymous user mailboxes. A week later, still no call back. At the end of month one- I've no updates, & no reply to my e-mails except for an automated one listed another number- at least with that one you know it’s Boaphile related BUT the mailbox is FULL!!!
Now, I'm nearing the end of week 5- still no idea when or even if there is a status on my rack order although they’ve had my payment since mid July. I'm not at all pleased. I don't think I'll be doing business with Jeff again after this & it’s sad because I really liked the product. But customer support is non-existent & I don't do well with an information black hole. Especially since I NEEDED that rack to be done when they said it would be done. –Deb @ NorthernRegius.com