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purchase issue need opinions please

JHMills

JHMills

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Okay. I have an issue with a recent purchase. No finger pointing at this time; no names will be mentioned in THIS thread so please do not ask. This is just to see what others think of the situation and see if I'm being unreasonable.

I purchased four animals as a group. I received the four animals. All have mites. One has several issues that were NOT disclosed including chewed off tail (from rat), kink, and some sort of scale issue (I'm thinking either scars from another rat or scale rot).

Mites, although annoying, can be taken care of. I'd still like to keep the other three snakes and return the one that has the kink. I bought these for breeders and even though I've been told that the one is a proven breeder, I won't breed a snake with a kink. The seller is now saying that since I bought all four as a group, he'll only refund them as a whole group.

My opinion:

Yes, I bought them as a group; however, I was under the impression I was getting four healthy, breedable snakes. How is it my fault that I wasn't told about the issues of the one?

Your thoughts?
 
The seller should definitely be willing to work with you on this matter and should be happy this hasn't been brought to the BOI yet. Personally if it were me and I received snakes in that condition I would want a FULL refund, including shipping costs to and from. But since you want to keep 3 of the snakes, I personally feel the seller should refund an agreed portion of the amount you paid AND pay for a vet visit!!



See this is exactly why I feel all snakes should be required a vet visit before being shipped out. Its that way with dogs, cats and other mammals. Why not snakes and other reptiles?? If that was something that was required I wouldn't complain about it at all. Just makes a happier customer, knowing they are getting a 1000% healthy snake and not taking someones word for it (whether they are reputable or not, things happen and I've seen reputable ppl make mistakes too) and hoping they are being truthful. Like the issues in this thread.



I hope you get this resolved with ease. Keep us updated!!!
 
To be honest I wouldn't keep any of them, that's just me though. I do feel it is your right to only return the misrepresented animal, if you choose to. You are nicer then me, I'm a reasonable person but I would have posted on the boi immediately upon receiving those sick misrepresented animals. Good luck solving this, and I urge you to reconsider posting this onto the boi. I for one would love to know who you bought from, enabling me and others to avoid the same situation you are in. Even if you choose to make it an informational thread instead of a bad guy, but people deserve to know.
 
I'm with Big on this one. I would get a full refund and chalk it up as a lesson learned. I wouldn't let them have any of my money. There's too many breeders out there that produce healthy amazing animals. Chris
 
:angry: :iagree:
send them back!!!thats just ridiculous.im with all of the above...also you have to think of infections from mites and bites from rodents.even if you are thinking of keeping them you are talking poss vet bill and quarantine for a real long time.i am thinking boi and dropping by the better business bureau on this person.
 
I don't think I made myself too clear after re reading my post. I'd send them all back and that's my advice to you. But I was also trying to give advice on what you should do if you do choose to hold onto the three that you wanna keep. I do feel as well as the others mentioned a boi post is warranted. I can see you not wanting to stir up trouble but this person is the one that started it all. We can only give you advice. What you choose to do is your choice. I say send them all back, get your full refund and ALL shipping costs returned. But if you do decide to keep some. The seller needs to pay for a vet visit, IMO
 
The seller is not necessarily bound by the wishes of the buyer when it comes to dispute resolution. You expressed your displeasure, and the seller offered you a full refund. You might want to keep 3 of the 4...and I can certainly understand that position...but I think the seller's offer (at least as represented in your post) was quite reasonable.
If you really want to keep them, you MIGHT have better luck trying for a partial refund on the 4th (with you keeping it). That way, the seller isn't stuck with spending more money to get back an animal that may well be unsellable. If he goes for it, you can always give that one away...or put it down, if you feel that is the more appropriate option.
 
Very well articulated Harald, I worded it wrong when I said he had the RIGHT, I should have said he would have that right if he purchased from someone reasonable. The point of a partial refund is a valid one, given shipping cost and the fact that he won't be able to sell it again without misrepresenting it again. I do reiterate that I feel a BOI is more then appropriate for this situation.
 
What Jennifer is not saying is that I spoke to them the day of shipment and they said all was fine and they looked good except for the tail issue. It didn't seem like they had a big problem with it at that time. Over a week later a got a pm about a kink with a pic that didn't look like a kink to me. I posted it online and asked a few people, including a vet, and they all said it looking like swelling above the vent and was normal. I asked for more pics and got a video, which I also showed. The consensus was the same. Even after all this I said I would refund their purchase price but I wanted the entire group back. I sold a breeder pied and a lovely breeder sized pied female and 2 het for pieds for 2500. There was no way I would break up the group at that kind of price. Once I told them this, that is when they suddenly had mites. No mention of mites until then. She is hoping I would take 1000 for the pied female and give them 1500 back, I told them no. I would either take the whole group or none. They asked if I would pay for a vet and I told them no, I already offered a refund. They asked for me to pay the purchase amount and shipping both ways, I told them no ( I had already paid for shipping to them) Then they showed me a post where they gave none of this information and asked again, I told them no but I still offered to take the group back and refund their money. After all this they put up this post on the BOI. Now, I don't know if they have already bred the pieds and now don't need the male. I don't know if it is buyers remorse. I do know that I will not separate the group so they can cherry pick the best and give me what they don't want. I feel I have been more than reasonable to this point.
 
Way to take this from what was essentially a generic case study, and remove the anonymity (which is what allowed it to exist outside of the BOI).

If anybody wants to add anything now, the BOI thread its the one to use.
 
I'm aware of that...but it doesn't make your post in this thread any less inappropriate. By coming in as the seller, and telling your side, you've turned this thread into something that can't continue in this section.
I understand wanting to defend yourself, but this isn't the place.
 
I understand that. But I also didn't feel right about holding back and not defending myself any longer when there was a BOI thread going. Why shouldn't defend myself at that point and if it means this thread is now in the wrong place, then she can make her case where I have the ability to make mine. Instead of hiding behind a generic case study. I wanted the anonymity removed. Let the public judge since she has opened it to them. She should not have a place where I shouldn't be able to reply to her accusations, once they are made.
Sorry if this makes more work for you. She has me a little heated right now. This is my livelihood we are talking about though. I want my side to be heard.
 
The place to tell your side of the story is the BOI...and you did that before posting to this one. Take the hint, and confine your defense to the proper area.
 
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