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shipping issue need advice

rottnbull02

rottnbull02

Dragonz N Cornz
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I shipped off 2 dragons yesterday. Both were about 3 months old. They each fit in one of the small deli cups we all use to ship. I put both cups in the 7x7x6 box with news paper all around them. 2 deli cups, 1 box. I have done this many other times.

My customer is stating that I did not pack both dragons that they only recieved one. I did infact pact 2 dragons. My client is stating that there would be no way to pack 2 dragons in the box as the box was too small. What do I do? I know I shipped 2 dragons. I know she recieved 2 dragons. I know both deli cups fit in the box.

Help.....

Stephanie Hays
 
OK.. you just contradicted yourself by saying you put both dragons in one cup.. then go on to say.. You put both cups in the box... so.. How did you ship these dragons in one cup if you put Both of the cups in the box and the customer only received one cup? I'm a little confused here.
 
If it was confusing I'm sorry. There were two small deli cups. Both dragons fit in one. One for each of them. 2 deli cups total.
 
lol not both together. Both were shipped, but each in its own deli cup, together in one box. Its all good UPS is helping me. My client is saying that the box looks like it was tampered with. What a way to start a Thursday morning!
 
Tell me about it.. I've had my own shipping issues this morning with a package where the person gave me the wrong zip code but that was finally taken care of thanks to Debbie :)
 
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