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Spyder Robotics - Good Guys

V

viper keeper

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In the past 1 1/2 months I ordered 3 Spyder Robotics Herpstats. Out of the three I got one that the LED light was wired backwards, no big deal but when you are tired it messes with your head. I contacted Dion at Spyder Robotics about the problem and long story short after I tested it the way he told me to he realized the LED light was wired wrong. After he told me in the email what the problem was he told me a new one would be shipped to me without a probe because we both knew my probe was working fine. He also included a check to cover shipping for me to return the slightly defective Herpstat after I hooked the new one up and tested it. The new one works as expected and I shipped the miswired one back to him today. I would not hesitate to do business with Spyder Robotics again. The only thing I would change is how you get into the menu settings to change things.
 
I've done business with Spyder Robotics as well, and would not hesitate to do so again in the future :thumbsup:
 
Yeah, Dion is great. Outstanding product, outstanding customer service..... great people to do business with. I have been slowly converting all my stats over to Spyder Robotics. The best on the market imho.
 
shrap said:
Yeah, Dion is great. Outstanding product, outstanding customer service..... great people to do business with. I have been slowly converting all my stats over to Spyder Robotics. The best on the market imho.
Click to expand...

I agree with Sammy!!! I absolutely love the Herpstat products and will continue to give them my business. I currently running 5 Herpstats and 1 Herpstat II and haven't had any problems with them. Top Notch!!!!
 
I've got one Herpstat ND...love it and customer service is top notch. I will be ordering a Herpstat Pro very soon!
 
Although I didn't order directly from Spyder Robotics, I am pleased to have a Herpstat and a Herpstat ND. These are my first P. Tstats and I already want a third. I wish that sensor probe plugged into the bottom. Hmmmm....oh well, I'll buy another anyway.

Linda Misch
 
Another great purchase from Dion at Spyder!

My order was placed at 4:09PM Eastern and I got my ship notice at 4:43PM Eastern. Ridiculous!!

I will continue to give him my business. A superb quality product and amazing customer service!

Jamie


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jglass38 said:
Another great purchase from Dion at Spyder!

My order was placed at 4:09PM Eastern and I got my ship notice at 4:43PM Eastern. Ridiculous!!

I will continue to give him my business. A superb quality product and amazing customer service!

Jamie
Click to expand...

Wow!!! 34 minutes has to be some sort of record. ;)
 
The tstat arrived Wednesday and is working great! Thanks Dion!
 
jglass38 said:
The tstat arrived Wednesday and is working great! Thanks Dion!
Click to expand...

2 days from order till received, I think that might be another record. ;)
 
I have been running herpstat II thermostats for over a year now. I've never had a problem.

I've also ordered extra probes directly from the website and they were shipping out promptly. I would definately order from them again :thumbsup:
 
I ordered my HerpStat on Thursday and had it on Saturday!! :thumbsup:
It will take me longer to set it up that it did to get here.LOL
Awesome service and fast delivery!! What more could you want?!?!
I will definately be ordering again! :yesnod:
Thanks Dion!! :)
 
Wanted to add my kudos to Dion at Spyder! I got a herpstat a while back it needed a fuse replaced (we've since started using surge protectors for everything!) Mr. Brewington heard it was sitting in a drawer instead of being put to work, and he went out of his way to fix it and get it up and running again. Awesome customer service and product, super fast and friendly, major thumbs up! :thumbsup:

Our beautiful ball python from Glass Reptiles (another good guy!) is lovin it! :D
 
Just tried them out myself. Got a herpstat to control the hatchling rack I made. Every tub in the rack was the same as the read out.

Fantastic product. Now I have a Pro version being shipped to me right now. Can't wait till it gets here. I'll be switching all of mine over after a recent problem with a Ranco.


Thanks Dion :thumbsup:
Rick
 
I've been running multiple NDs for the past year and love them.

I was having a grounding issue about a month ago and Dion went out of his way to help me trouble shoot the issue and retrofit my stats. He also updated them with the latest software versions.

Dion reponds to inquiries even on the weekends and I don't know how he does it, but he ships faster than anyone I've ever dealt with.

Dion is one of the good guys in this hobby and his product is top-notch. It's always a pleasure doing business with him.
 
I ordered my 2nd Herpstat II Friday morning - Shipped out Friday afternoon - Great products and service :thumbsup:
 
I've purchased 2 separate times from Spyder robotics. I'd rate them as excellent customer service. They answered a question I had about the product very quickly & shipped quickly also.
 
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