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TOS, what to include?

A

Araidia

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Hi everyone, since my snake collection is growing and I'll be selling more often I want to make sure I'm doing things right. I wanted to know what things would be good to include in a tos so I can make sure I have everything covered. Any help from someone with experience in these things would be great. Any other tips for a new seller would be very welcome too, thank you!
 
Payments
Manner of payment
Time frame of payment
Reserve right not to sell under certain circumstances
Holds/Deposits
How long does deposit hold critter
What happens if critter dies during hold period, deposit returned
When is a deposit forfeited
Refunds
Replacements
DOAs
DOA notification time frame
Time frame for notification of customer dissatisfaction
Partial refund/return spell out circumstances and who pays return shipping
Health warranty time frame/live arrival/how many days and what does warranty cover
Illness of critter who pays for vet, seller OK required for vet visit?
Pictures of DOA or claims of variance required yes/no
Sexing guarantees
Shipping
Will not ship too cold/too hot
Shipping costs
Shipping methods
Shipping time frames
Shipping disasters who is responsible for what
Paperwork
Customer must be there for delivery/signature?
Warranties voided if customer does not receive on first pass?
Customer not to be a minor, parent must purchase for minor
No illegal shipping/purchase
Shipping out of US yes/no
 
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