OK a few things to keep in mind here on KS you can post ads for 1 day or 2 days or more ( you get the point) ok withthat being said if you will look back you will see where i had posted that i had emailed Sal & allison i think it may have been friday.I did this via a ad they had posted if you go to classified there at KS and do a search this is what comes up now keep in mind they were posting there ads to postfor one or two days to keep them fresh here are the results of the search i just did
1 CB ALBINO HORNED (PAC MAN) FROGS 10/13/03 05:17 No Detail
Category : Pythons
2. CB BURMESE PYTHONS 10/13/03 05:17 No Detail
Category : Ball Pythons
3. 1.0 CB BALL PYTHON 10/13/03 05:16 No Detail
Category : Leopard Geckos
4. CB HIGH YELLOW/CARROT TAIL/HYPO TANGERINE? 10/13/03 05:13 No Detail
Category : Boas
5. FARM RAISED CENTRAL AMERICAN BOAS 10/13/03 05:13 No Detail
Category : Boas
6. CB KENYAN SAND BOAS - SOME STRIPED 10/13/03 05:12 No Detail
Category : Colubrids & Other Snakes
7. '02 WHITE OAK PHASE GREY RATSNAKE 10/13/03 05:11 No Detail
Category : Colubrids & Other Snakes
8. 1.1 CB HET WHITE SIDE LICORICE RATSNAKES 10/13/03 05:10 No Detail
Category : Colubrids & Other Snakes
9. CB BABY CORNSNAKES 10/13/03 05:10 No Detail
Category : Boas
10. LOOKING FOR ALL BOAS! LOTS OF MONITORS AVAILABLE F... 10/12/03 03:57 No Detail
Category : Colubrids & Other Snakes
11. CB BAJA GOPHERS 10/12/03 03:56 No Detail
Category : Colubrids & Other Snakes
12. CB BLACK & WHITE CAL KINGS aka "CONVICT K... 10/12/03 10:28 No Detail
Category : Colubrids & Other Snakes
13. CB ARIZONA MOUNTAIN KINGS 10/12/03 10:28 No Detail
Found 13 matches keyword upstate exotics
Now on these they have had 5 drop off since this post was hitting the fan tonight i wish i would have copied pasted this search earlier but i didnt as the time line then was through 10/10/03
Now here are transactions as both Kris and Upstate have posted them.
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
Enclosures by Design
Hello everybody. Before I start getting flamed, I want to completely acknowledge that I failed to check the BOI before engaging in a transaction -- something I will not be doing again in the future, so I don't need any lectures for the moment on the necessity of doing my homework. That said, although some stuff has been going on that I am not very happy about, I'm not positive the degree to which I have a problem, but after reading previous BOI threads about Upstate Exotics I don't have much reason to be encouraged. The main reason that I am posting here is because I know Sal and Allison have been known to check this board in the past and I'm hoping that it might elicit a response from them. Therefore, I will post my entire saga as an incomplete and developing situation and withhold the assessment untill the end. I will make sure that I post continuing details as they unfold and will be more than happy to post my assessment of the complete transaction and product when the time comes, with a glowing endorsement of Enclosures by Design if one is in order. In broad strokes, snice I paypalled $345 for a custom three cage unit with two levels, one six-footer on top of two three foot enclosures two weeks ago, Sal has not responded to any of my inquiries. The cage was to have shipped a week ago, and I was supposed to receive notice of that, which I did not. At this point, I want one of a few things: 1) to know that my cage is in the mail, with a tracking number to that effect; 2) if the cage is not complete and shiped, I would like to avail myself of the 100% unconditional refund policy listed on the website so I can invest in other cages from a more reputable manufacturer, or 3) I am willing to consider some resonable accommodation if something was offered by Sal. I' m not sure what that would be, but I think I am very reasonable and I'm open to suggestions, beginning with an explanation of the whole situation. I think I have made my situation pretty clear. In support of my position, I offer the following timeline with copied emails. More to come as it develops.
Tuesday, September 9, approx. 4:30 PM (All times Eastern)
I fill out the inquiry form on the Encolsures by Design website asking about a six-foot, 2-level cage with the top level split into two cages.
Tuesday, 9/9, approx 7PM
I return a message left by Sal on my answering machine to talk about my needs. I am very encouraged by his speed in reply, and he is also very personable. He explains that the cage would function better structurally if the if cage were on top and the smaller ones on the bottom. He agrees to call me back shortly with a price quote.
Tuesday, 9/9, aprox. 7:15PM
Sal promptly returns my call with a quote of $345 plus $30-40 shipping. I agree and tell him that I will send him the funds via paypal when I get to the office where I have my email acess the next morning. He tells me that the cages will ship the following monday (9/15) or tuesday (9/16) at the latest. I understand that this is very quick turnaround nd am very encouraged by our conversation.
Wednesday, 9/10, 9AM
I have an email waiting for me with a paypal request when I make it into the office. I paypal the whole amount to Upstate Exotics. My invoice is copied below.
QUOTE
Dear Kris Stroup,
This email confirms that you sent a payment for $345.00 to
upstateexotics@starband.net.
------------------------------
Payment Details
------------------------------
Amount: $345.00
Subject: Enclosures by Design
Note:
Here is your invioce for your custom enclosure.
Shipping will be calculated, once boxed and ready to go, and will be
shipped ground freight collect.
If you have any questions, please let me know.
Sal
---------------------------------------------------------------
This payment was sent using your bank account.
By using your bank account to send money, you just:
- Paid instantly and securely
- Sent money faster than writing and mailing paper checks
- Received an additional entry in our $1,000 Sweepstakes!
Thanks for using your bank account!
---------------------------------------------------------------
Thank you for using PayPal!
The PayPal Team
Your monthly account statement is available anytime; just log in to your
account at
https://www.paypal.com/HISTORY. To correct any errors, please
contact us through our Help Center at
https://www.paypal.com/HELP.
Please do not reply to this e-mail. Mail sent to this address cannot be
answered. For assistance, log in to your PayPal account and choose the
"Help" link in the footer of any page.
QUOTE
Wednesday, 9/10
I am unsure about how freight collect works, so I send a follow-up email to Sal. Text as follows:
QUOTE
Hi there.
I enjoyed speaking with you last night -- thanks for the quick
turnaround. I paypalled you this morning, so you should have received a
receipt on that. Anyway, I have just a couple questions I was hoping
you might answer for me so that I can be ready to receive the cages.
1) How does shipping work? Your email mentioned ground freight collect,
but I'm unfamiliar with whom that would be, how I pay for that, and how
I receive the cages, or if I need to pick them up. Any info you could
help me out with would be excellent.
2)In what kind of state will the cages arrive? I just want to make sure
that I have the requisite tools handy to take care of assembly.
Thanks for all your time.
Kris
QUOTE
Saturday, 9/20, 8PM
Still no reply from Sal, so I send another email. Text is as follows.
QUOTE
Could I get a progress report on my cage? Has it shipped yet? I'm still
a bit unclear as to how you're shipping and how paying for that for
works, so I would appreciate any clarification you could provide me.
Kris
Kris Stroup
QUOTE
Tuesday, 9/23 11:30 AM
Still no response. I decide that there's an outside chance that I either am emailing the wrong adress (the one by which previous transactions were conducted), or their email program is filering my webmail account, so I send a longer email from my work account. Text as follows.
QUOTE
Sal:
I CC'd this email to all the addresses I have on my correspondence
regarding my order with Enclosures by Design. It's going out on my work
account, since I'm in the office today. Normally, my correspondence is
through
hemingway@zworg.com. I don't want to be annoying, but I'm really
starting to wonder what's going on. I paypalled $345 in the early morning
of September 10th as a follow-up to our phone conversation on the night of
the 9th, at which time you told me my custom cage would ship on the
following Monday (9/15) or Tuesday (9/16) at the latest. I followed up the
next day with an email asking questions about the shipping procedure, as
well as one last weekend (9/21) asking for a progress report. I haven't
heard anything since our original phone conversation. I would like to know
something asap so I can figure out what to do about my caging situation. If
making my cage in expeditious fashion is a problem, I would be more than
happy to take refund of my payment so I can put it toward caging from a
more established supplier. I knew I was taking a chance going with a new
operation, but I felt reassured by our phone conversation. I have been
pretty disappointed with the level of communication since that point. I
hope to hear from you soon so I can resolve this issue.
Thanks
Kris
Kris Stroup
QUOTE
Tuesday, 9/23, 4:30 PM
Frustrated because I have been watching Upstate Exotics post ads all day on KS classifieds, so I know they are online and should get my emails, I call the number listed on their webpage. I get voicemail and leave a message which has not been returned at the time of writing.
Tuesday 9/23 8:30 PM
In the wake of further KS ads being posted, I use the KS messenger function to reply to an ad, figuring they will get the message. Text as follows.
QUOTE
Below is a copy of the mesage you sent to UPSTATE EXOTICS
Sal:
I have been trying to reach you every way I know how, calling the number on your
website as well as emailing a few times. I just want to know what hapened with
my custom cage order. I was expecting to hear from you by last tuesday (9/16)
that it had shipped, but I've heard nothing and you don't respond to emails. At
this point, if it hasn't shipped already (I need to see a tracking number on
that), I'd like to avail myself of the 100% moneyback guarantee posted on your
site and just get a refund so that I can invest in caging from a different
manufacturer. Returning the paypal of $345 to my account (hemingway@zworg.com)
would be perfectly acceptable. Thanks.
Kris
----------------------------------------------
Click on (or cut and paste into you browser's
location window) the URL below to view the ad that
this message is in response to.
http://market.kingsnake.com/detail.php?de=135789&cat=22
----------------------------------------------
This message was sent by an unregistered or non logged in user.
Sent 07:31 PM, Sep 23rd, 2003 from I.P. Address 65.238.10.117
QUOTE
So that's where it stands right now. I am hoping one of these tactics will elicit a response.
Kris
Kris Stroup
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
09-24-2003 02:10 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
an update (already)
Just logged off the BOI and checked my email again, to find a reply from Sal, in reply to my inquiry on the KS ad.
QUOTE
Hi Kris!
We sent you an email this morning at 10:05am...it is ready to go and
ship out tomorrow. You will receive the tracking number tomorrow
afternoon.
Are you sure you have called the correct number? We are always here plus
have voice mail and answering machine.
Thanks
Sal
QUOTE
I'm hopeful that this leaves us in a good place, although I definitely didin't receive an email of any kind this morning, and none of my questions have been answered, not to mention that no explanation materialized for the lateness of shipping (over a week). We'll see what happens tomorrow -- I'll keep the board updated.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
09-24-2003 02:15 AM
UpstateExotics1
Sal & Alison Tornambene
Charming Snakewoman
Offline
Registered: Jan 2003
Location: Upstate NY
Posts: 234
Feedback Rating: (-2)
Kris:
Our apologies if you feel you are not receving top service.
We received your payment on 8/10. We ask for 7-14 days for delivery.
quote:
--------------------------------------------------------------------------------
-----Original Message-----
From: Upstate Exotics [mailto:upstate@upstateexotics.com]
Sent: Tuesday, September 23, 2003 10:05 AM
To: 'Kris Stroup'
Subject: RE: Enclosures by Design
Hi Kris
Sorry about the lack of communication and the delay for the delivery on the enclosure. The enclosure will be going out to you tomorrow via UPS ground and I will forward you all the tracking info once shipped. Please feel free to give me a call toll free at 866-551-78-387 if you have any questions or would like to discuss this matter.
Once again I apologize for the delay and this enclosure will be shipped out to you by tomorrow.
Thanks!!!
Sal Tornambene
ENCLOSURES by DESIGN
info@enclosuresbydesign.com
http://www.enclosuresbydesign.com
--------------------------------------------------------------------------------
We have not received any messages from you nor telephone calls.
I do not feel there was a need to bring this to the BOI minutes after you sent us an email. Which we responded to when it came in. You didn't even give us a chance to respond....just quick to post, which I don't feel is very fair.
We have not received anything from you from the 10th until the email last night at 9:29pm. It didn't raise any flags not hearing from you, as we ask for that 7-14 day period.
Like I explained in the email this morning and this evening, your order is out for shipment via UPS tomorrow....I am 100% sure you are going to be more than happy with it.
My apologies once again for any misunderstanding and for you feeling there was a lack in communication.
Our telephone numbers are 518-692-3101 or call toll-free 1-866-551-PETS
We have voice mail and answering machines so if we are not here, please leave a message, we return all phone calls.
__________________
Sal & Alison Tornambene
Upstate Exotics
1-866-551-PETS
http://www.upstateexotics.com
Report this post to a moderator | IP: Logged
Warning Level: 15 [ View User Warnings ]
09-24-2003 03:26 AM
an update
September 23, 10:45 PM
I just got off the phone with Sal, who was quite dismayed that our transaction was brought to the BOI. He reasured me that the cage would be shipping tomorrow, and offered an extended explanation about problems with shippers and switchimg companies, and a host of other issues that might motivate a delay.
All I can say is that I would have been very sympathetic to all those concerns had they been expressed as a result of Sal's own initiative in fulfilling his responsibility to keep his customers informed, especially when delaying shipping for more than a week after the promised date.
He continues to assert that he sent an email this morning. As of now, I have not received that email, but I promised him that I would reference it in this forum.
I chalk this one up as a success for the BOI as it certainly seems to function as a motivation to good customer service when all transactions are conducted above the board. As it has been from the start, my interest is only in full disclosure. I will continue to update this thread as the situation develops, when I receive a tracking number, and when the cage arrives. As I noted in my first post, I did not post this with the intent of atacking anybody -- this could very well turn into a ringing endorsement or the quality of ages Sal constructs, if not his customer service in this instance.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
09-24-2003 04:05 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
An update
In response to the rquests for an update, here's how the situation has continued to develop.
I got a call from Sal on Wednesday night (9/24) saying that he had injured his back and was unable to ship the cage. He offered me two options: A complete refund, or a refund of 20% the purchase price and wait for a few days to ship.
Well, I really want the cage, so I told him that I would take the discount and wait a few days for shipping. I heard him tell Allison to proces sthe refund immediately. I was anticipating that I would see something from paypal that evening, but I did not. I waited until friday and emailed them again. Allison emailed me back and said that she had ben in contact with the paypal people and they were processing a credit to my account. I'm unfamiliar with that procedure, althouhg she made it sound like the credit would go directly to my bank acocunt from which I transferred the funds in the first place. Either way, it hasn't showed up yet, so I'll give it a few days.
According to Sal, the cage should ship early this week, and I will keep everybody posted as I get ne information. I'll also post a full evaluation of the cage once it's here, with pictures of the setup.
Thanks for your concern.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
09-28-2003 05:22 PM
UpstateExotics1
Sal & Alison Tornambene
Charming Snakewoman
Offline
Registered: Jan 2003
Location: Upstate NY
Posts: 234
Feedback Rating: (-2)
Hey cupcake!!!!
You are more then welcome to come on down here and pick what you like!!!
What the heck i might even help you PICK something up!!!!
Sal
__________________
Sal & Alison Tornambene
Upstate Exotics
1-866-551-PETS
http://www.upstateexotics.com
Report this post to a moderator | IP: Logged
Warning Level: 15 [ View User Warnings ]
09-28-2003 10:55 PM
UpstateExotics1
Sal & Alison Tornambene
Charming Snakewoman
Offline
Registered: Jan 2003
Location: Upstate NY
Posts: 234
Feedback Rating: (-2)
It's not sending money it is a refund. We have switched bank accounts and paypal is verying our new information, so we have to use their system to request refunds, for security purposes. So Ritchie, I do understand the concept of sending money, but this is not sending money, it is a refund....two different things.
Besides that, the only person that needs to be happy here is Kris...which we are making sure he is the ONE that is and will continue to be happy.
quote:
--------------------------------------------------------------------------------
-----Original Message-----
From:
webform@paypal.com [mailto:webform@paypal.com]
Sent: Wednesday, September 24, 2003 8:57 PM
To: Alison Tornambene
Subject: Access Limitation - ATARAL (KMM35226552V51372L0KM)
------------------------------------------------------------------------
Note: When you click on links in this email, you will be asked to log into
your PayPal Account. As always, make sure that you are logging into a
secure PayPal page by looking for 'https://www.paypal.com/' at the
beginning of the URL.
********************************************
Form Message
customer message: I authorize paypal to refund Kris Stroup
(hemingway@zworg.com) $69.00
Thank You
Alison Tornambene
--------------------------------------------------------------------------------
Then today we received this:
quote:
--------------------------------------------------------------------------------
Dear Alison Tornambene,
Thank you for contacting PayPal.
Recently you have written to PayPal to have certain funds refunded to buyers. In order for us to be able to do so, we need you to reply back to us with the transaction ID numbers that are you referencing in regards to those refunds. Please reply back to this email with that information so that we can better assist you. I do apologize for any inconvenience that this may cause.
If you have any further questions, please feel free to contact us
again.
Sincerely,
Evan
PayPal Account Review Department
PayPal, an eBay Company
--------------------------------------------------------------------------------
That information was sent today, so like I explained to Kris (the one who needs to be happy and have things explained to), he should receive his payment tomorrow.
__________________
Sal & Alison Tornambene
Upstate Exotics
1-866-551-PETS
http://www.upstateexotics.com
Report this post to a moderator | IP: Logged
Warning Level: 15 [ View User Warnings ]
09-29-2003 05:27 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
Well, I'm hoping that my cage-purchasing saga is almost at an end. I just emailed Sal and Allison and asked that they refund the balace of my money if my cage has not been shipped already. Here's the details of the last few days. I did eventually receive direct paypal from them, and an email on Monday night:
QUOTE
Hey Kris:
Paypal finally lifted the restricted access to our account today...I
will go ahead and refund you direct. All I ask is if paypal finally
does refund you through their financial department (since they're taking
so long) just send the additional $69 back to us. I trust you
will....lol
The enclosure will be going out tomorrow, we are dropping it off at the
shipping place to be packed and boxed properly (disassembled), and will
go out. Once shipped I will email you the tracking number. Sal is
feeling better, and is having a friend help him load everything up (so
he doesn't go back to square one with doing it himself...lol).
Thanks for your patience! You can still call tomorrow, but this is what
I wanted to talk to you about.
Have a great night!
Thanks!!!
Sal & Alison Tornambene
QUOTE
Well, I never received a tracking number, so I am really unsure what the status of my cage is at this point. I emailed them tuesday night and again thursday afternoon to inquire about a tracking number. I received no reply to either, but I'm sure they have been online, since I've seen postings on KS from them.
It seems like everytime I post here, I get a very quick reply, thouhg, so I know they check htis thread. Hopesfully this post will get a reply. Honestly, I just wan t my money back at this point so I can look into purchasing a different cage.
Thanks for all your help and suport. I'll keep you posted as the situation develops.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-03-2003 05:26 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
The email I received this morning:
QUOTE
Hi Kris!
Sorry, but we thought you received the tracking number yesterday. We
dropped it off at the shipper to be wrapped and packaged. Shipping UPS
Ground #1ZY2666E2494962057.
Sorry we didn't get back to you right away, we have a show this weekend,
so we've been very wrapped up today getting ready for it. So if it takes
us a bit to get back to you this weekend, don't worry, we will be
checking our email periodically.
Please let me know you received this email, as it sometimes seems we
miss correspondence from each other.
Hope you enjoy the enclosure and let me know when it arrives.
Thanks!!!
Sal & Alison Tornambene
I'll et you guys know once it arrives.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-03-2003 01:47 PM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
Nothing yet. After I emailed requesting a refund last week, I was told that the package already went to the shipper, and I got a tracking number, ostensibly UPS ground.
1ZY2666E2494962057
That number is not functional, in case you checked it. I emailed back a couple of times to ask about that, and just heard yesterday that they would look into it. At this point, I have no idea what the status either of the cage or the refund is.
I'll post pictures and my evaluation when and if the cage arrives.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-07-2003 08:37 PM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
I'd like to thank everybody for their support in this situation. I still have not heard back from Sal and Allison about a valid tracking number. I first emailed them on Friday to ask why the number didin't function, and then again on Sunday. I received email back very late Sunday night that said they would talk to the shipper on Monday morning to get it straightened out. I haven't heard back siunce then, and I know they check this forum, so this shouldn't be news to anybody. At this point, I'm not sure what the status of my cage is, although it seems that if it shipped last thursday from New York and it's only going to eastern Ohio, I would have seen something by now. Anyway, I sent an email to Sal and Allison this morning with the following text:
QUOTE
So, what's going on with my cage? If you sent the thing out last
thursday, then the tracking number you gave me should work by now, and you've had more than enough time since monday to get in touch with the shipper to get that worked out. I need to know what the deal is here. At this point, I'm just completely unsatisfied with the situation, and would like to request the refund your site guarantees. Let me know how to work this out.
Thanks
Kris
QUOTE
For the folks that have suggested potential action on my part, I have some questions, and would love any advice you could give me.
First, my question about shipping to Sal and Allison in my original email was never answered. In the original correspondence, freight collect was mentioned as a shipping means, and I know I would have to pay for that at some point, but I'm not sure how that functions. Does that mean that I pay UPS on this end when the package arrives? If so, couldn't I just refuse to do so and the package would be returned? That would simplify the whole issue of return shipping, right?
As far as paypal goes, I'm not sure what my options are. I did an instant transfer from my bank account rather than using a credit card, so I'm pretty sure that I can't protest the charge through a credit card company, although I do have a visa check card linked to my account. What options does paypal give me?
I hope it never comes down to either of these options, and Sal and Allison will step forward to take responsibility for recent events. I probably should have taken the full refund when it was previously offered, but I like to think I'm pretty reasonable about things, and the partial refund was more than sufficient at the time as a gesture that things were being taken care of on that end. Apparently that was naive of me, although I like to give people the benefit of the doubt. Hopefully my continued emails and posts to this forum will elicit a reponse.
Thanks for your time.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-09-2003 02:18 PM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
Just to keep everybody posted, still no word from Sal and Allison and my cage has not been delivered. I filed a complaint with paypal today and if that is insufficient to merit a response, I will pursue actoin through the buyer complaint system on KS. THanks for your support.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-10-2003 11:42 PM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
Just to keep everybody informed, I sent Sal and Alison a final email by responding to a KS ad posted today (funny how often they use the internet but never seem to have time to respond to me). I informed them that I will be pursuing a complaint through KS, which will require me to file with the FBI's internet fraud reporting service. I haven't been able to go through all that yet becase I'm at an academic conference this weekend, but plan on taking all the action legally within my reach tomorrow evening. If anybody has suggestions beyond the options listed on KS's page, I'd love to hear them.
In response to the questions about other vicitms pursuing the situation further, it seems to me that the problem is the non-cumulative nature of all the systems currently set up to deal with these situations. If three complaints aren't simultaneously pending, then it's hard to get posting privileges revoked, and once compensation is made (no matter how late that is), legal options start to sriously diminish. Sadly, I know that once my problem with Sal and Alison is resolved through whatever means, they will simply continue. I suppose that's where the BOI comes in. I know I won't be making any purchases in the future without checking it, and more folks should do the same.
Thanks
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-12-2003 03:43 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
FYI, I still have not heard anything from Enclosures by Design. I just filed complaint with KS, and the FBI's Internet Fraud Complaint Center. The number for the official complaint is:
I03101219126477
I will keep you guys posted on developments.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-13-2003 12:49 AM
hemingway155
Member
Offline
Registered: Feb 2002
Location:
Posts: 34
Feedback Rating: (0)
It looks like my situation might finally be coming to a close. After filing my complaint, I very quickly got an email and a phone message that Sal will be sending a refund in the form of a money order via overnight mail, ostensibly to arrive tomorrow. A copy of the email I received:
QUOTE
Kris...
I'm sorry we have not been in touch. My mother passed away and we've been trying to wrap up loose ends here. I have the enclosure back here and I will send out a money order to you tomorrow refunding your money.
I apologize greatly for all the hassle and inconvenience this has
caused...we haven't been on top of emails with all that has been goingon, just trying to maintain what we could.
Once the money order is out tomorrow I will shoot you an email. My apologies once again.
Thanks!!!
QUOTE
I hope this will turn out in expeditious fashion. A couple major questions this email leaves hanging for me:
1) Why is the enclosure 'back here' if it was ostensibly shipped with a tracking number and all? Is this an admission that the story was false in the first place?
2) I find Upstate Exotics has an interesting interpretation of 'trying to maintain what we could.' I guess that means posting 17 ads on KS from Friday-Sunday before having time to email customres with outstanding complaints.
Overall, I'm relieved that this seems to be resolving itself, and I can now look into caging from more reputable source.
Thanks for your help.
Kris
__________________
Kris Stroup
Report this post to a moderator | IP: Logged
Warning Level: 0 [ View User Warnings ]
10-13-2003 05:55 PM
ok now after all that reposting if you thumb throughthe posts you will see that there are very few days between everything that has gone on for a death to have occured ..NOW if one did occur there was ample chances to make Kris aware of the situation IMHO
There were SEVERAL excuses through out there email transactions from Sal on the why syndrome (also known as stringing out the real cause) so hopefully this will clear up the whole idea of why no one really thinks there stories hold water.
Also during the latter part of last week they were still posting ads on KS??
now i will apologize for this tremendous post lol
GRRR terese
)
Rozann keep in mind
Linear Mode
