2 new boaphiles split in back!! not happy with customer service

I ordered 2- 421 boaphiles from Jeff at Boaphile plastices.It took 5 weeks to get here and i new it would take time from reading all his info.But i have several used 421's and really like.They are not split and are several years old too.
Well i got both on Tuesday morning and opened with joy until i looked at the weld seem on the back top where they fold and weld together.So i emailed asking them what to do to seal back together.It looks like who ever sanded the weld on the back sanded to deep and took out the weld.No response,emailed again and still as of Satuday morning i have not recieved any word from him.I left a phone # to contact me and no calls yet either.
The one is split all the way down the 4' seem and the other has 3 different splits but total about 1/3 the cage length.
I can post pics if neeed.
This will be a reason to go over to vision cages which i have too.
I dont want to dog them but feel the need to say something about customer service.Their quality control needs some work it seems.

Jeff doesn't really answer emails and even states on his site to contact him by phone. Call him Tuesday morning (again, don't email him) and let us know how this turns out. I'm willing to bet he will get you taken care of. Hope all goes well.

Thanks man.
This is his line from boaphile--Feel free to email our sales department at sales@boaphileplastics.com or better yet CALL our sales department.I think that gave me a choice,so i went with the emails because they have answered before!
I will try to ca;ll them on Tuesday and will reply back to this thread.

I've gotten a cage with a big split in it before (back in '02), spoke with Jeff, sent him photos and he sent a replacement. You said you emailed customer service, when did you email? Sounds like they just arrived? They should take care of you, just give them time to reply, it is a long holiday weekend and like John said, calls tend to work better with boaphile.

I emailed on Tuesady right after opening and again on Friday to see if they got my first email.
I am going to call on Tuesady after holiday.
thanks

Rich, I would definitely call him because he truly is NOT an email person. I know I have spoken to him and have heard him mention several times that he gets too much email (and junk email) to really be able to answer them all. He would much rather people call them if they really need to talk to him.

Star

Personally i think he will have no problem resolving this issue for you, his reputation relys on it. Best of luck!

kind of premature, in my opinion, to make a thread about it. Especially when it says ON his website that the best way to contact him is by phone.

Pay attention to websites and their contact information. If they tell you to contact them by phone, don't email them and get mad when they don't respond.

Had a friend a couple years ago that received a broken cage and had some communication problems over a several month period. I only got involved because I recommended they go to him for the cage, so I felt an obligation.

To be fair and honest, he did take care of the problem pretty quick once I went and pissed on his doorstep at RTB.com. You try PM-ing him through there as well.

+1 on calling him, even though the website gives an email address I don't think it gets used.

The one time I called for a little information, customer service was prompt and professional.