Bad Guy NEVER BUY ANYTHING FROM GENERALEXOTICS.COM!!!

[spyder79]

Sounds like some people can't read Terms and Conditions set forth by sellers. How many people would refund shipping costs in the event of a DOA? From all the sellers I've seen, not many. Shipping cost is the buyer's risk and responsibility.

Refunding shipping price is one thing but charging shipping again to replace DOA animals is a entirely different can of worms. If a customer requested a refund from me No I would not refund shipping and it would be their responsibility to pay to have the animal shipped back. But if one of my lizards arrived DOA I would send them a replacement free of charge (that includes me paying the new shipping).

 

[hhmoore]

If a customer requested a refund from me No I would not refund shipping and it would be their responsibility to pay to have the animal shipped back. But if one of my lizards arrived DOA I would send them a replacement free of charge (that includes me paying the new shipping).

That is how most of us would handle it.

 

[chamgirl99471]

That's the way that most would handle it... some brokers/dealers have it stated on their TOS that if you receive a DOA and you request a replacement then you would pay the additional shipping cost or they will refund you the cost of the animal minus shipping but that is usually stated clearly on the TOS!! I myself am sure of my animals health and I myself package the animals so I know they are secure and healthy when I ship (which most private hobbiest/breeders do) and would replace the animal free of charge if I have a replacement! Brokers/Flippers really don't have the knowledge of the animals to know what's getting packaged and shipped and I agree... A lot of Brokers don't guarantee live arrival of amphibians!

I'm just glad that Eric took to heart everthing that was said by the members here and did what he had to to make Jade happy! It's apparent that he cares about his reputation and that's a step in the right direction to make a name for yourself! I'm also sure that he learned a lesson in this whole transaction!!
Just my .02

 

[Iraqvet]

John - they meet the qualifications for getting one, you don't. It's that simple. If you can't grasp that, then go to the relevent section and review the requirements. If you still don't get it, you can post your questions in the Feedback Forum. The BOI is not the place for your "Rant of the Moment", and this isn't the first time you've been told.

For what it's worth though, if you got a Good Guy Certificate, it would probably be removed in relatively short order because you cannot represent yourself professionally.

Glad you said that before someone else did...I would also like to say I am glad the seller was able to make this right..

 

[Southern Wolf]

I'm just glad that Eric took to heart everthing that was said by the members here and did what he had to to make Jade happy! It's apparent that he cares about his reputation and that's a step in the right direction to make a name for yourself! I'm also sure that he learned a lesson in this whole transaction!!
Just my .02

I'll agree with you..... it seems he does care about his reputation.... and that is what boggles the mind. Every transaction he does he is putting his reputation in the hands of someone else. He doesnt see the animals before they are packed, or how they are packed.

I go above the industry standard for packing... and IMO he would a fool to put his rep in even my hands. Because the way I see it..... noone is going to care about your rep as much as you do..... why would you shoot yourself in the foot by letting someone else have control over that aspect of your business. Selling dry goods and dropshipping is one thing.... but when your dealing with live animals. Its a whole new ball game.

 

[Jadenkisses]

Also, I do want to let everyone know that the one surviving male Red Eye is doing well. He's gained some weight (even though he was not thin at all when I recieved him), he's been active, and is eating latteralis roaches and crickets.
He is in QT, and since he's considered wild caught, I have started treating him with Metronidazole for a few days now.
When I first recieved him, he didn't want to eat for the first week, but a few days after I began administering the Metronidazole, he began eating the prey items he was given.
He is intended to join my breeding group, so he will be in QT for at least 6 weeks to be safe.
But the point of this is that the frog is doing okay, if anyone was wondering how the little guy was doing. He's also very beautiful, I must say!

Thanks again, so much, to everyone who is backing me up on this. You are all very much appreciated. As you can see, I'm new here. I was very glad to see so many good people, who stand up for others when they have been done wrong, and help them get the situation resolved, so that everything is made right.

Thanks!!!
- Jade

 

[kmurphy]

if you disagree with people selling animals that they never see, not backing their own garuntee, and horrid customer service go to the link below and mark them as a bad guy on their "good guy certification"
http://www.faunaclassifieds.com/foru...d.php?t=165319

Personally I don't agree with voting in a Good
Guy Cert for someone when I've never done any business with that person, unless what they did was so egregious that it couldn't be ignored. Since others don't seem to feel that way, and because he came through in the end, I voted him a Good Guy.

 

[deborahbroadus]

Personally I don't agree with voting in a Good
Guy Cert for someone when I've never done any business with that person, unless what they did was so egregious that it couldn't be ignored. Since others don't seem to feel that way, and because he came through in the end, I voted him a Good Guy.

Just want to clear something up.

I may be waaaay off base, but when I vote on here for BGs it applies to BUSINESS PRACTICES only. In my opinion, it's bad business practice to not have quality control in place and this includes shipping. I couldn't ethically purchase an animal from the seller, without these controls in place. Because, I would have no way of knowing (and neither apparently would he, if the animal would be packaged correctly or if the animal would even arrive alive. Hence my BG vote.

Nothing personal. I admire the way the Seller handled the issue and give him props for his manners and behaviors.

 

[bsharrah]

How many people would refund shipping costs in the event of a DOA? From all the sellers I've seen, not many. Shipping cost is the buyer's risk and responsibility.

I would. Why should my shipping be at the buyer's risk? It certainly should not be their responsibility. If no refunds on shipping due to DOA is an industry standard, then I think we need to raise the standards.

 

[Iraqvet]

I would. Why should my shipping be at the buyer's risk? It certainly should not be their responsibility. If no refunds on shipping due to DOA is an industry standard, then I think we need to raise the standards.

I agree...And there are alot more standards that need to be raised as well...

 

[DaveyFig]

I am voting for his good guy certification based on his actions after the issue. I too feel that his business model is flawed, but he has made good on his end. I can always go back and change my vote later.

 

[DaveyFig]

Scratch that, I can't vote!

 

[cat snake]

Well, I'll vote for GG, only because others who have not had direct transactions have apparently voted him some BG karma. He has handled it professionally, albeit after he took the pulse of the community to determine what the "industry standard" was. As far as the evils of WC go, I would not want WC for the disease aspect and the potential for habitat destruction purely as a result of collecting, but let us not forget everything in the hobby started out WC at one time and if habitat is being destroyed due to other human activities such as slash and burn to clear land for farming, then it could help preserve otherwise doomed traits. The blue-eyed blond cal kings came from a foundation male one slither ahead of the bulldozers for a condo project as the story goes. And some wandering garters in my yard were about 5 seconds away from being an appetizer for my cat before I engaged in a "capture and relocation" project, so I'm not going to jump on him for WC, but I will change my GG to BG if Jade reports that her refund doesn't go through. Nice to see the BOI is doing its job!

 

[MikeCurtin]

First off, wow! I'm blown away! Who could have possibly seen this coming?!

Well, at least it wasn't immediately after numerous people here explained the issues with brokering animals that are neither cared for, packaged, nor seen by the broker or the buyer. Oh, wait...my mistake. Is that initial General Exotics thread even off the first page of the BOI yet?

Hey, Eric....out of curiosity, could you explain what you feel was wrong with the shipping job? Keep in mind, I'm a snake guy, not a frog guy.

 

[Jadenkisses]

Well, at least it wasn't immediately after numerous people here explained the issues with brokering animals that are neither cared for, packaged, nor seen by the broker or the buyer. Oh, wait...my mistake. Is that initial General Exotics thread even off the first page of the BOI yet?

I unfortunatly had no idea Eric was a broker when I purchased the frogs. I should have done research, but I have learned that lesson the hard way.
I didn't not find this out until I read it on the BOI a few days ago..
It's been about 3 weeks since I purchased the frogs from him.
I honestly would have never purchased anything had I known he was not in possesion of the actual animals he's selling.
And I should have only posted on the exisiting thread, insted of starting a new one.

 

[MikeCurtin]

I unfortunatly had no idea Eric was a broker when I purchased the frogs. I should have done research, but I have learned that lesson the hard way.
I didn't not find this out until I read it on the BOI a few days ago..
It's been about 3 weeks since I purchased the frogs from him.
I honestly would have never purchased anything had I known he was not in possesion of the actual animals he's selling.
And I should have only posted on the exisiting thread, insted of starting a new one.

I'm sure you were surprised. That's the problem with companies like Eric's. Not everyone knows about the BOI, and even those that do don't always use it. He seems like he runs a professional operation with good terms, and that's how he will get people to buy from him. I'm truly sorry you had to go through this, but I thank you for bringing this to light.

Hey, Mr. Middleman, just in case you are wondering, the industry "standard" is to be upfront with your customers and disclose things like the fact that you're just a broker who will offer a refund should your suppliers drop the ball. I guess you may want to make sure they know that they'll have to pay for shipping unless it is deemed (by someone other than you) that the industry standard dictates otherwise.

So, I'm thinking 6 months....if General Exotics is not found out to be affiliated with any known "Bad Guys", and 3 months if he is.

 

[MikeCurtin]

Personally I don't agree with voting in a Good
Guy Cert for someone when I've never done any business with that person, unless what they did was so egregious that it couldn't be ignored. Since others don't seem to feel that way, and because he came through in the end, I voted him a Good Guy.

Not sure I'm following you on this one. Even though you don't agree with voting in a Good Guy Cert for someone you hadn't done business with, you voted him a good guy? I would have had an easier time abstaining than voting Good Guy.

I'm fairly certain that there would have been no refund of any shipping costs had this not been brought here. Furthermore, if I vote "Good Guy" for this tool, others may see that and buy from him....not realizing that he is a broker with no control over the health or packaging of any animal they purchase. I don't want to feel I may have contributed to the next buyer's box o' death.

 

[Southern Wolf]

Maybe someone will correct me if Im not understanding correctly.

With a broker... dont they buy low and sell high? or at least higher

Chances are the only ones selling low enough for a broker to make any money is the bad guys that we are exposing here on the BOI. Why would those of us that actually care about our reps sell single animals low enough for a broker to make any money?

 

[MikeCurtin]

Maybe someone will correct me if Im not understanding correctly.

With a broker... dont they buy low and sell high? or at least higher

Chances are the only ones selling low enough for a broker to make any money is the bad guys that we are exposing here on the BOI. Why would those of us that actually care about our reps sell single animals low enough for a broker to make any money?

 

[Utta]

Maybe someone will correct me if Im not understanding correctly.

With a broker... dont they buy low and sell high? or at least higher

Chances are the only ones selling low enough for a broker to make any money is the bad guys that we are exposing here on the BOI. Why would those of us that actually care about our reps sell single animals low enough for a broker to make any money?

You're right, they need to make a profit to keep them afloat.

And chances are, they do buy from some bad guys. But who's to say they buy at all? They could just be the "owl" between the seller and buyer, and take a cut for their effort.