martin-bernstein
New member
I'd like to preface this by saying that this is NOT a bad guy. Elmira is likely not a bad guy, but her customer service is quite substandard to say the least. I'm not posting to get a refund as the value of the snake is not wallet slimming. The purpose of this thread is two-fold:
A) This information about Elmira Gevorkyan might help a future potential customer make an educated decision about doing business with her.
B) I'd like to get to the bottom of a question about the hets of a snake I bought from her that Elmira seems unable or unwilling to answer.
During our transation, Mira did not make any one big, inexcusable mistake, but several minor mistakes that added up in the end. So here is a summary. I've tried to keep it as relevant as possible, so please bear with me, as it is quite lenthy:
After I expressed interest in an advertised "juvenile lavender 100% het lava blood stripe" corn snake, and a few PMs back and forth, BabyBlueEyes put the snake on hold for me til the following Monday. Come Monday I PM her saying I'd take it, and asked for her paypal addy. No response. Days later, after repeated attempts to get in touch with her she responds telling me she accidentally promised the snake to someone else after me and "had no choice but to give it to him." Of course I politely protested and a few PM exchanges later she fixed her mistake and the snake was mine. All good so far, except a minor mistake.
I asked about the snake's weight and length, she responded 70-75grams, apprx 20 inch. I double check to make sure I saw the ad correctly and asked her if the hets are indeed 100% as I am absolutely thrilled and almost in disbelief that I found a snake the carries four of the main genes I work with for that price. This particular combo of genes is rare and very few people work with it. She responds that they are 100%. YAY!!! We're good so far.
We decide on a shipping day the following week. By noon my time on the day of shipping I've heard nothing. Concerned that I've heard nothing, and keeping in mind that she "accidentally" backed out of an agreement once before, I PM her asking if we're still on. I get a text message 3 hours later saying "I have 30 min to ship, ShipYourReptiles does not ship to FedEX locations (which is false), I need to ship to your residence. If no one is home to pick it up they'll drop it at your nearest FedEx location." Of course, Murphy pays us a visit and I am in class when FedEx shows up at my door, and rather than sending the package to my nearest FedEx location up the block like BBE said would happen, they send it back to the truck dock near the airport. It takes me an hour on the phone with FedEx and several more hours waiting before the package finally arrives.
When the package arrives I find a tiny snake inside a large plastic container that looks designed to contain deli sandwiches (see pics), with very little bedding- I imagine the poor fellow has been bouncing around the entire way. No heat pack even though temps in my town were in the low 40s that day- he's obviously cold to the touch. I'm surprised at his small size, he is obviously a yearling. I weigh him and he turns out to be 27g, not 70-75g as I was told.
Naturally, my first question is- if she misrepresented his weight, what else did she misrepresent? Those hets are mighty good, and perhaps the price was a little too good. I PM her on cornsnakes.com- I don't want to accuse her of lying, but I mention that I am concerned that I have not received the snake I ordered. As you can see in my PM, I express my disappointment to her. Her response is not only unapologetic, she basically claims that she did nothing wrong and that the shipping mistakes she made were not her problem.
After a few PMs back and forth she finally apologizes.
The hets question was still unresolved for me and I wanted to put it to rest, so I PMed her and asked if she could provide proof that he was indeed het for those three things by showing me simple documentation or photos, or perhaps she could get in touch with the breeder and he could provide proof. She responds saying that the guy she bought it from does not remember who he bought it from and that he has no documentation. That makes me think- wait a minute, I am the fourth owner of this snake that is not even a year old??? And the second owner doesn't remember who he bought it from??? I have many snakes and I remember each and every one of their breeders or previous owners off the top of my head. This particular snake is not some run of the mill snow corn- it has (supposedly) a unique set of hets that few people have, and those that would are well known breeders (one of which is currently in jail as far as I know).
This sounds fishy to me. Now I'm more inclined to insinuate that she's not being upfront with me, and I PM her asking her to "be honest." I realize that this is a pretty inflammatory move and could very easily offend someone, but under the circumstances I felt my concerns are warranted.
She responds with outrage but gives me no answer. Days later, on April 7th at 2:33pm I PM her again, asking if she could please help me find out who the breeder of this snake was so I can put this question to rest. I can see that she logged in to CS.com that evening at 9:58pm, but she did not respond. I sent her an email yesterday, April 11th, asking her to check her PMs and respond ASAp. I have yet to hear from her
Here are the PMs. I've put Elmira's responses in italics to make it easier to distinguish her PMs from mine.
03-02-2011
Re: Lavender het lava blood stripe
Quote:
Originally Posted by martin-bernstein
Hi,
I'm interested in this guy. How old is he/she? What sex? Approximate length and weight? And is it 100% het for all those genes? Thanks,
Martin
It's a male he is 100% het for all genes he is a year old approximately 70-75 grams about 20 inches long
03-15-2011
Re: Lavender with hets
Quote:
Originally Posted by martin-bernstein
Hi,
I'm quite eager to get your lavender with hets like we spoke about last week. I've sent you several PMs, and left a post on your for sale thread, but I still haven't gotten a response from you. I was happy that you were willing to put the snake on hold for me, and I hope that it is still on hold. The only reason you haven't received a payment is because I haven't heard back from you.
I would appreciate it if you could let me know if the snake is still on hold for me, as that will dictate other potential purchases I may make.
Thanks.
Martin
I dont know what to tell you but there was another person that was interested in this snake and without telling me he sent the money to my paypal even though I has the snake labeled as "on hold" I'm so sorry for not getting back to you I work 7 days a week with a hectic schedule. I have no choice but to send that person the snake.
03-18-2011
Re: Lav with hets
Quote:
Originally Posted by martin-bernstein
Quote:
Originally Posted by BabyBlueEyes
Ok so i maniged to work things out for you! So he's all yours! Give me your zipcode so i can get total amount for you. Shipping prices have gone up since last summer its insane lol. Do you want him to be shipped to your home or to a fedex facility near your zipcode? Also a cell phone # would be great as well so i can tex you tracking number and update you on anything else!
Thanks
JMcornsnakes.
Thanks very much! That kind of customer care is definitely worthy of a good guy thread on the BOI.
My zip is .... My cell is .... I'd prefer to receive it at a FedEx pick up location, but only if it is being shipped via FedEx. Otherwise they will refuse to hold the package.
What's your paypal addy? I'll paypal you as soon as I get it!
Again, I appreciate you working this out for me.
HEADS UP- THIS EMAIL IS SIMILAR TO THE SUMMARY I'VE PROVIDED ABOVE
03-29-2011
Not happy...
Mira,
As I wrote in my text to you, I am reasonably annoyed at this point in the transaction as I’m sure you’ll understand.
First, on March 1st I ask you if you’re willing to put the “juvenile” lav on hold til the following Monday- you acquiesce, its all good. I try to get in touch with you that week with no luck. After three attempts and several days later you respond telling me you received payment from someone else who did not ask for your permission and you “have no choice” but to sell it to him. I object, and you worked things out for me, which was awesome and I was thrilled.
Yesterday you were supposed to send the snake to the FedEx location address I gave you. At noon eastern time I hadn’t heard anything from you (not too unusual, since you are ithree hours behind us) so I send you a PM asking if we’re still on for Monday for Tuesday shipping. Later I notice I have three texts from you saying that you have 30 minutes to send the package and SYR won’t ship it to a residence (which, BTW is false) so you’re going to ship to the address my paypal is linked to and if no one is there to pick it up they will drop it off at the nearest staffed FedEx location. At that point I thought that it would have been highly irresponsible of you to send the package to the address linked to my paypal without waiting for my OK, as this could have been a different address than my residence (work, family, etc). I hastily give you my address and off the package goes.
Today, I’m in a class when the FedEx guy arrives at my apartment building to deliver the package (not your fault obviously, just bad luck). I call FedEx to track the package and they tell me its being held in the Bronx! I live in Manhattan, quite a ways away. I don’t own a car and it would take me hours to get to the FedEx place in the Bronx. The nearest staffed FedEx location to me is a seven minute walk from my building, I have no idea why they didn’t drop it off there and neither do you apparently. So I spend a total of an hour waiting to talk to FedEx reps to try to get the package back to my nearest FedEx place. At 6:30pm the truck arrives and I am able to pick it up.
I get home, I open the package and find a tiny yearling in a huge plastic container that looks like it once contained a Big Mac, very little substrate to cushion the snake as it was bounced around inside, and no heatpack! It was 40 degrees in New York today.
The icing on the cake was when I weighed him. You guestimated his weight to be 70-75g, ”It's a male he is 100% het for all genes he is a year old approximately 70-75 grams about 20 inches long.” Well guess what, he’s 27 grams. You have been breeding snakes for 5 years +, correct? I would imagine that, if you don’t own a scale, you would at least be able to do a better guestimate than that after that long. You misrepresented the snake.
So, as you can imagine, I am not a happy customer. It is a wonder that the poor guy is moving. I will keep an eye on him over the next few days to see if he’s alright, and hopefully he’s not too stressed out to eat in a few days.
For someone who has been keeping snakes for at least 5 years I think this transaction was below standards. It was irresponsible to ship the snake the way you did and I feel a bit cheated. I realize that people make mistakes, and you’ve made quite a few here, but you have been polite and willing to work things out throughout the transaction, which I have appreciated.
Now, my biggest question is this- as I bought him primarily for the incredibly good hets, and considering how you misrepresented his weight, I’m wondering whether I can trust that his hets are as you say they are. I hate to come off as accusatory, but I think the circumstances justify my concerns. I would like to request some form of proof in the form of documentation, photos, ACR records, that he is indeed 100% het blood, lava, stripe.
Martin
04-05-2011
Re: Not happy...
Quote:
Originally Posted by BabyBlueEyes
First of all you didn't give an address in the beginning you gave me a zipcode and wanted me to ship to a fedex location. We shipped to a paypal verified address. The address on your paypal was your home address that you said was ok to ship. So that's what we did. Agreement was to ship on Monday to receive him on Tuesday. I don't understand the problem here. You not being home is not my problem fedex shipping to bronx is not my problem. I tried my best to have the snake shipped to you and that's what i did. I DID weigh the snake and he came out to be 75g on our scale. I bought him from cornsnakes as a lav. Het blood lava stripe he did not come with any records and is not on ACR. I did not breed him myself. When I checke the weather it was good condition to ship the snake without a heat pack. Ive received live snakes the same way without any complains I dont understand why ur so unhappy as you received a healthy live snake. I guarantee you he will eat just fine.
Quote:
Originally Posted by martin-bernstein
OK, perhaps I should list the reasons I'm not happy. 1. As I've said, the fact that FedEx missed me while I was in class was not your fault, however, you told me that if they missed me they would send it to the nearest staffed location. If you had done your research you would see that this is not the case- as I found out, the package goes back to the truck dock and gets resent the following day.
2. You never asked me for my address. When I ship a live animal to someone, I ask for their address at least a day before I go to the fedex location to ship. This has been the case with everyone I've bought reptules from in the past as wll- and the really good ones send me a fedex tracking number the night before shipping. In this case, however, I get a text from you (which thank god i saw in time) informing me that you had 30 min to ship and you were shipping to my paypal registered address. Why didn't you ask me for my address on Sunday? I didn't hear from you over the weekend. I PMed you on Monday asking if we were still on. You could have asked me at any point before or after that what my address was, rather than assume you could send to my paypal address.
3. NO, you are wrong, shipping a reptile, especially a 27gram snake to a location with 40 degree temps without a heat pack is not standard procedure. Just to take SYR's standard, look what they advise 45-60 degrees, use a heat pack:http://www.shipyourreptiles.com/en/g...s/#question-14
4. In your ad you labeled the snake a juvenile (not a yearling), said it was 70-75g, and I get a snake that is smaller than most of my 2010s. OF COURSE i'm unhappy!!! How your scale showed 75g I don't know.
So, I think a little humility on your part is in order here. I'm very surprised that all I'm hearing in your response is, "I did everything right, this, this and this is not my problem." Clearly you did NOT do everything right here, and yes, this IS your problem. An unhappy customer is YOUR problem. I will have to take your word that the animal does indeed carry the hets you say it does. Time will tell. In the mean time, I'm not asking for a refund, I'm not asking to return the snake. I am simply letting you know that I, your customer, am not satisfied with your service.
Quote:
Originally Posted by BabyBlueEyes
Well I apologize for the mistakes. I always ship to verified paypal address, that's how I've always shipped. To be honest with you your the first person to have complained about a shipment. But I apologize for the mistakes.
Quote:
Originally Posted by martin-bernstein
This is nagging me and I'd like to put this to rest. Again, my intention is not to accuse you of lying, but I would like to know who produced the snake or, if you would rather get in touch with that individual to inquire about breeding records or photos, I would greatly appreciate seeing those. I need to be 100% sure about the hets as it will affect my entire breeding plan in the next few years.
Thanks for your cooperation.
martin
Quote:
Originally Posted by BabyBlueEyes
I will get back to you when I have a chance I work 7 days a week at 2 jobs I have a crazy work schedule.
I'll try to get back to you later tonight
Quote:
Originally Posted by martin-bernstein
Thanks for a speedy response. I totally understand crazy work schedules. I look forward to more info.
Quote:
Originally Posted by BabyBlueEyes
I've been trying to get a hold of the guy I bought the lavender from and no luck! When I purchased him he said he is 100% het for blood lava stripe. I'll keep u updated and keep trying to contact him as well.
Quote:
Originally Posted by martin-bernstein
Thank you. Please do keep me updated. the sooner I know the better.
Thanks.
Quote:
Originally Posted by BabyBlueEyes
I finally got ahold of the person and he's telling me he doesn't remember where he got him from but he does remember he is 100% het for blood lava and stripe. I told him if he can figure out where he got him from so we can sort this out. So now I'm waiting on his reply. I will keep you updated.
A) This information about Elmira Gevorkyan might help a future potential customer make an educated decision about doing business with her.
B) I'd like to get to the bottom of a question about the hets of a snake I bought from her that Elmira seems unable or unwilling to answer.
During our transation, Mira did not make any one big, inexcusable mistake, but several minor mistakes that added up in the end. So here is a summary. I've tried to keep it as relevant as possible, so please bear with me, as it is quite lenthy:
After I expressed interest in an advertised "juvenile lavender 100% het lava blood stripe" corn snake, and a few PMs back and forth, BabyBlueEyes put the snake on hold for me til the following Monday. Come Monday I PM her saying I'd take it, and asked for her paypal addy. No response. Days later, after repeated attempts to get in touch with her she responds telling me she accidentally promised the snake to someone else after me and "had no choice but to give it to him." Of course I politely protested and a few PM exchanges later she fixed her mistake and the snake was mine. All good so far, except a minor mistake.
I asked about the snake's weight and length, she responded 70-75grams, apprx 20 inch. I double check to make sure I saw the ad correctly and asked her if the hets are indeed 100% as I am absolutely thrilled and almost in disbelief that I found a snake the carries four of the main genes I work with for that price. This particular combo of genes is rare and very few people work with it. She responds that they are 100%. YAY!!! We're good so far.
We decide on a shipping day the following week. By noon my time on the day of shipping I've heard nothing. Concerned that I've heard nothing, and keeping in mind that she "accidentally" backed out of an agreement once before, I PM her asking if we're still on. I get a text message 3 hours later saying "I have 30 min to ship, ShipYourReptiles does not ship to FedEX locations (which is false), I need to ship to your residence. If no one is home to pick it up they'll drop it at your nearest FedEx location." Of course, Murphy pays us a visit and I am in class when FedEx shows up at my door, and rather than sending the package to my nearest FedEx location up the block like BBE said would happen, they send it back to the truck dock near the airport. It takes me an hour on the phone with FedEx and several more hours waiting before the package finally arrives.
When the package arrives I find a tiny snake inside a large plastic container that looks designed to contain deli sandwiches (see pics), with very little bedding- I imagine the poor fellow has been bouncing around the entire way. No heat pack even though temps in my town were in the low 40s that day- he's obviously cold to the touch. I'm surprised at his small size, he is obviously a yearling. I weigh him and he turns out to be 27g, not 70-75g as I was told.
Naturally, my first question is- if she misrepresented his weight, what else did she misrepresent? Those hets are mighty good, and perhaps the price was a little too good. I PM her on cornsnakes.com- I don't want to accuse her of lying, but I mention that I am concerned that I have not received the snake I ordered. As you can see in my PM, I express my disappointment to her. Her response is not only unapologetic, she basically claims that she did nothing wrong and that the shipping mistakes she made were not her problem.
After a few PMs back and forth she finally apologizes.
The hets question was still unresolved for me and I wanted to put it to rest, so I PMed her and asked if she could provide proof that he was indeed het for those three things by showing me simple documentation or photos, or perhaps she could get in touch with the breeder and he could provide proof. She responds saying that the guy she bought it from does not remember who he bought it from and that he has no documentation. That makes me think- wait a minute, I am the fourth owner of this snake that is not even a year old??? And the second owner doesn't remember who he bought it from??? I have many snakes and I remember each and every one of their breeders or previous owners off the top of my head. This particular snake is not some run of the mill snow corn- it has (supposedly) a unique set of hets that few people have, and those that would are well known breeders (one of which is currently in jail as far as I know).
This sounds fishy to me. Now I'm more inclined to insinuate that she's not being upfront with me, and I PM her asking her to "be honest." I realize that this is a pretty inflammatory move and could very easily offend someone, but under the circumstances I felt my concerns are warranted.
She responds with outrage but gives me no answer. Days later, on April 7th at 2:33pm I PM her again, asking if she could please help me find out who the breeder of this snake was so I can put this question to rest. I can see that she logged in to CS.com that evening at 9:58pm, but she did not respond. I sent her an email yesterday, April 11th, asking her to check her PMs and respond ASAp. I have yet to hear from her
Here are the PMs. I've put Elmira's responses in italics to make it easier to distinguish her PMs from mine.
03-02-2011
Re: Lavender het lava blood stripe
Quote:
Originally Posted by martin-bernstein
Hi,
I'm interested in this guy. How old is he/she? What sex? Approximate length and weight? And is it 100% het for all those genes? Thanks,
Martin
It's a male he is 100% het for all genes he is a year old approximately 70-75 grams about 20 inches long
03-15-2011
Re: Lavender with hets
Quote:
Originally Posted by martin-bernstein
Hi,
I'm quite eager to get your lavender with hets like we spoke about last week. I've sent you several PMs, and left a post on your for sale thread, but I still haven't gotten a response from you. I was happy that you were willing to put the snake on hold for me, and I hope that it is still on hold. The only reason you haven't received a payment is because I haven't heard back from you.
I would appreciate it if you could let me know if the snake is still on hold for me, as that will dictate other potential purchases I may make.
Thanks.
Martin
I dont know what to tell you but there was another person that was interested in this snake and without telling me he sent the money to my paypal even though I has the snake labeled as "on hold" I'm so sorry for not getting back to you I work 7 days a week with a hectic schedule. I have no choice but to send that person the snake.
03-18-2011
Re: Lav with hets
Quote:
Originally Posted by martin-bernstein
Quote:
Originally Posted by BabyBlueEyes
Ok so i maniged to work things out for you! So he's all yours! Give me your zipcode so i can get total amount for you. Shipping prices have gone up since last summer its insane lol. Do you want him to be shipped to your home or to a fedex facility near your zipcode? Also a cell phone # would be great as well so i can tex you tracking number and update you on anything else!
Thanks
JMcornsnakes.
Thanks very much! That kind of customer care is definitely worthy of a good guy thread on the BOI.
My zip is .... My cell is .... I'd prefer to receive it at a FedEx pick up location, but only if it is being shipped via FedEx. Otherwise they will refuse to hold the package.
What's your paypal addy? I'll paypal you as soon as I get it!
Again, I appreciate you working this out for me.
HEADS UP- THIS EMAIL IS SIMILAR TO THE SUMMARY I'VE PROVIDED ABOVE
03-29-2011
Not happy...
Mira,
As I wrote in my text to you, I am reasonably annoyed at this point in the transaction as I’m sure you’ll understand.
First, on March 1st I ask you if you’re willing to put the “juvenile” lav on hold til the following Monday- you acquiesce, its all good. I try to get in touch with you that week with no luck. After three attempts and several days later you respond telling me you received payment from someone else who did not ask for your permission and you “have no choice” but to sell it to him. I object, and you worked things out for me, which was awesome and I was thrilled.
Yesterday you were supposed to send the snake to the FedEx location address I gave you. At noon eastern time I hadn’t heard anything from you (not too unusual, since you are ithree hours behind us) so I send you a PM asking if we’re still on for Monday for Tuesday shipping. Later I notice I have three texts from you saying that you have 30 minutes to send the package and SYR won’t ship it to a residence (which, BTW is false) so you’re going to ship to the address my paypal is linked to and if no one is there to pick it up they will drop it off at the nearest staffed FedEx location. At that point I thought that it would have been highly irresponsible of you to send the package to the address linked to my paypal without waiting for my OK, as this could have been a different address than my residence (work, family, etc). I hastily give you my address and off the package goes.
Today, I’m in a class when the FedEx guy arrives at my apartment building to deliver the package (not your fault obviously, just bad luck). I call FedEx to track the package and they tell me its being held in the Bronx! I live in Manhattan, quite a ways away. I don’t own a car and it would take me hours to get to the FedEx place in the Bronx. The nearest staffed FedEx location to me is a seven minute walk from my building, I have no idea why they didn’t drop it off there and neither do you apparently. So I spend a total of an hour waiting to talk to FedEx reps to try to get the package back to my nearest FedEx place. At 6:30pm the truck arrives and I am able to pick it up.
I get home, I open the package and find a tiny yearling in a huge plastic container that looks like it once contained a Big Mac, very little substrate to cushion the snake as it was bounced around inside, and no heatpack! It was 40 degrees in New York today.
The icing on the cake was when I weighed him. You guestimated his weight to be 70-75g, ”It's a male he is 100% het for all genes he is a year old approximately 70-75 grams about 20 inches long.” Well guess what, he’s 27 grams. You have been breeding snakes for 5 years +, correct? I would imagine that, if you don’t own a scale, you would at least be able to do a better guestimate than that after that long. You misrepresented the snake.
So, as you can imagine, I am not a happy customer. It is a wonder that the poor guy is moving. I will keep an eye on him over the next few days to see if he’s alright, and hopefully he’s not too stressed out to eat in a few days.
For someone who has been keeping snakes for at least 5 years I think this transaction was below standards. It was irresponsible to ship the snake the way you did and I feel a bit cheated. I realize that people make mistakes, and you’ve made quite a few here, but you have been polite and willing to work things out throughout the transaction, which I have appreciated.
Now, my biggest question is this- as I bought him primarily for the incredibly good hets, and considering how you misrepresented his weight, I’m wondering whether I can trust that his hets are as you say they are. I hate to come off as accusatory, but I think the circumstances justify my concerns. I would like to request some form of proof in the form of documentation, photos, ACR records, that he is indeed 100% het blood, lava, stripe.
Martin
04-05-2011
Re: Not happy...
Quote:
Originally Posted by BabyBlueEyes
First of all you didn't give an address in the beginning you gave me a zipcode and wanted me to ship to a fedex location. We shipped to a paypal verified address. The address on your paypal was your home address that you said was ok to ship. So that's what we did. Agreement was to ship on Monday to receive him on Tuesday. I don't understand the problem here. You not being home is not my problem fedex shipping to bronx is not my problem. I tried my best to have the snake shipped to you and that's what i did. I DID weigh the snake and he came out to be 75g on our scale. I bought him from cornsnakes as a lav. Het blood lava stripe he did not come with any records and is not on ACR. I did not breed him myself. When I checke the weather it was good condition to ship the snake without a heat pack. Ive received live snakes the same way without any complains I dont understand why ur so unhappy as you received a healthy live snake. I guarantee you he will eat just fine.
Quote:
Originally Posted by martin-bernstein
OK, perhaps I should list the reasons I'm not happy. 1. As I've said, the fact that FedEx missed me while I was in class was not your fault, however, you told me that if they missed me they would send it to the nearest staffed location. If you had done your research you would see that this is not the case- as I found out, the package goes back to the truck dock and gets resent the following day.
2. You never asked me for my address. When I ship a live animal to someone, I ask for their address at least a day before I go to the fedex location to ship. This has been the case with everyone I've bought reptules from in the past as wll- and the really good ones send me a fedex tracking number the night before shipping. In this case, however, I get a text from you (which thank god i saw in time) informing me that you had 30 min to ship and you were shipping to my paypal registered address. Why didn't you ask me for my address on Sunday? I didn't hear from you over the weekend. I PMed you on Monday asking if we were still on. You could have asked me at any point before or after that what my address was, rather than assume you could send to my paypal address.
3. NO, you are wrong, shipping a reptile, especially a 27gram snake to a location with 40 degree temps without a heat pack is not standard procedure. Just to take SYR's standard, look what they advise 45-60 degrees, use a heat pack:http://www.shipyourreptiles.com/en/g...s/#question-14
4. In your ad you labeled the snake a juvenile (not a yearling), said it was 70-75g, and I get a snake that is smaller than most of my 2010s. OF COURSE i'm unhappy!!! How your scale showed 75g I don't know.
So, I think a little humility on your part is in order here. I'm very surprised that all I'm hearing in your response is, "I did everything right, this, this and this is not my problem." Clearly you did NOT do everything right here, and yes, this IS your problem. An unhappy customer is YOUR problem. I will have to take your word that the animal does indeed carry the hets you say it does. Time will tell. In the mean time, I'm not asking for a refund, I'm not asking to return the snake. I am simply letting you know that I, your customer, am not satisfied with your service.
Quote:
Originally Posted by BabyBlueEyes
Well I apologize for the mistakes. I always ship to verified paypal address, that's how I've always shipped. To be honest with you your the first person to have complained about a shipment. But I apologize for the mistakes.
Quote:
Originally Posted by martin-bernstein
This is nagging me and I'd like to put this to rest. Again, my intention is not to accuse you of lying, but I would like to know who produced the snake or, if you would rather get in touch with that individual to inquire about breeding records or photos, I would greatly appreciate seeing those. I need to be 100% sure about the hets as it will affect my entire breeding plan in the next few years.
Thanks for your cooperation.
martin
Quote:
Originally Posted by BabyBlueEyes
I will get back to you when I have a chance I work 7 days a week at 2 jobs I have a crazy work schedule.
I'll try to get back to you later tonight
Quote:
Originally Posted by martin-bernstein
Thanks for a speedy response. I totally understand crazy work schedules. I look forward to more info.
Quote:
Originally Posted by BabyBlueEyes
I've been trying to get a hold of the guy I bought the lavender from and no luck! When I purchased him he said he is 100% het for blood lava stripe. I'll keep u updated and keep trying to contact him as well.
Quote:
Originally Posted by martin-bernstein
Thank you. Please do keep me updated. the sooner I know the better.
Thanks.
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Originally Posted by BabyBlueEyes
I finally got ahold of the person and he's telling me he doesn't remember where he got him from but he does remember he is 100% het for blood lava and stripe. I told him if he can figure out where he got him from so we can sort this out. So now I'm waiting on his reply. I will keep you updated.
martin-bernstein said:
