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Weather Delays

TacticalMorphs

TacticalMorphs

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Shipped 4 snakes through SYR still at facility at 11:30am due to fog delays at MEMPHIS, TN, Contacted FedEx any they put a tracer on it. Its my first time shipping snakes. What bad luck is that:shrug01:
 
Hopefully everything will be okay...at least they're at the facility and not lost out on some truck drivin by some loony toon. Sending positive vibes your way!
 
Par for the course, unfortunately. As long as you packed them well, they should get where they're going with no problems. Good luck!
 
The buyer just now got them. But had to pick it up a an office out of there way. It is now 4:30 pm.
WOW what a first time!
 
Hey Shane, sorry that you had a delay with your package.

As a ShipYourReptiles.com customer, always look for help with us first. We have access to all sorts of behind the scenes magic. We can offer you more attention, action and results than the lowest level-bored to death-I'm playing Angry Birds-1-800 FedEx customer service rep.

Since you purchased the minimum $2.50 Live Arrival Insurance for your two shipments, you are covered for shipping costs on late arrivals. You will receive a shipping refund on BOTH of those packages : )

I will process both of those.

Glad to hear the animals made it safely!
 
robyn@Pro Exotics said:
Hey Shane, sorry that you had a delay with your package.

As a ShipYourReptiles.com customer, always look for help with us first. We have access to all sorts of behind the scenes magic. We can offer you more attention, action and results than the lowest level-bored to death-I'm playing Angry Birds-1-800 FedEx customer service rep.

Since you purchased the minimum $2.50 Live Arrival Insurance for your two shipments, you are covered for shipping costs on late arrivals. You will receive a shipping refund on BOTH of those packages : )

I will process both of those.

Glad to hear the animals made it safely!
Click to expand...

Maybe on your paperwork in big font 'CALL US FIRST'. Maybe even use some of that neon highlighting thats going around on this board.
Nice of you to catch this on the board and give advice and refund, that's good service.
 
Wow, thanks Robyn! That is great information to know for the future. I am the one that Shane shipped the snakes to, I paid him for the shipping and he shipped them to me. They ended up being here 5 hours late and FedEx said the plane couldn't land at our airport due to fog but the fog didn't roll in until 3 hours AFTER the plane should have already landed. I guess they had to say it was weather related so that they wouldn't have to refund shipping to everyone.
My husband just spoke to Kevin at your office about it all and he was very helpful in getting us the information we needed! Thank y'all very much for making things so much easier than dealing with the Fedex reps.
 
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