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Info ScalesNskin Reptile Auctions and Off The Ark Exotics

jj-mitchell

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May 26, 2009
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clovis, New Mexico, USA
So back in September I purchased a female albino ball python from ScalesNskin Reptile Auctions on Face Book. I put the animal on a payment plan,after the first of 2 payments was made I was informed that the female was being assist fed and not eating on her own. As the final payment was due to be made my car was broken into I lost my laptop, cash basically everything it was bad. They were very understanding and on my next pay day, we sent the remainder owed. We scheduled a shipping date, and as the shipping date got closer, we got a message that our snake had diarrhea and she was taking her to the vet.

After nearly a week with not hearing anything about how she was doing or what was wrong we started calling and messaging her on Facebook to see what was going on. When she answered back she told us that the vet had made things worse and she wasn't ready to ship her yet. We again agreed and said it was more important to get a healthy animal than getting her now. Again weeks go by with out any communication from Scalesnskin we called and messaged both and never received a return call or message. I called her phone and as usual no one answered, I left a message that I needed to talk to her in the next 48 hours to let us know what was going on or I was going to the BOI with it and filing a grievance with paypal. Shortly after the message we got message back from her, that if she apologized for the wait and she was just trying to wait until she shed a few more times to get rid of scabs from a baytril injection.
My wife then messaged her enough is enough we have been patient we need her shipped or our money back colder weather is getting here and before long we will be in weather that cant be shipped in. She agreed to ship the animal since we were in a big hurry. We were set to ship Tuesday for Wednesday delivery. She informed me she was shipping ups, and was sending it to the address of the ups hub so it didn't go out on a truck. I showed up at ups the next morning around 10 to pick up my package, there was no package. I called fed ex to make sure I didn't misunderstand they had nothing either.
I called to find out where my package was multiple times Wednesday, again no answer, my wife called to get the point across (she isn't as nice as i am) Thursday morning we both get messages from her husband that he has nothing to do with the snakes, but she is sick and he was upset that we left "disturbing" messages on his phone. I messaged him back telling him that the problem wasn't a problem that she was sick, but there was a huge problem with communication that needed to be fixed.
The fallowing Monday the 25th she sent us a message that she didn't feel comfortable with sending us the sick animal. She had paid for a replacement out of pocket. I thanked her and told her how much I appreciated it. My wife messaged her with the shipping address for the fed ex hub near our house 700 townsgate plaza. Later that day we got a message that she had been shipped and would arrive Tuesday. I was thrilled my wife was sick in the hosital and she was expecting to get out on Tuesday it was also her birthday. Untill I track the package, they sent it to 700 plaza so I made a mad dash to fed ex before they closed and got things situated to have the box held at the facility instead of going to the wrong address. Well tuesday morning rolls around and as soon as I get out of class I call my wife and she says she is hopefully getting released to come home from the hospital soon. I pick up our package from fed ex, get home and open the package. My beautiful little albino is in a green mesh bag, and has gotten stuck in a small hole in the bag that I had to cut away from her head because she couldnt come out. I put the snake in a damp pillowcase and put her away to rest, so I could go see my wife and hopefully bring her home from the hospital on her birthday. She did not get out and I spent the day there with her.

Today I was going through and sexing a few baby boas and as usual my daughter was with me, all the baby boas we sexed were male, and she ask dad what does a female look like. I said grab that female Albino ball and I will show you. She brings it over to me and I pop it and guess what HEMIPENES.... After all that I got a male.

I messaged sarah @ scalesnskin to let her know I was more than upset at this point and she passes me off to OFF THE ARK EXOTICS she used them to replace the female I was owed. I call them and ask if Sarah had requested a female for me, because at this point I honestly figured she just sent me something to passify me.

Shortly after the first phone call I receive a phone call and a Mr Vinny Ferraiolo informs me that I was clearly mistaken he sexed that animal himself, he also insinuated that I was incompetent more than once. He immediatly accuses me of trying to scam him, and tells me I am not a real breeder in his eyes because I dont have hundreds of animals. He then informs me that he may have made a mistake, he would send me a shipping label and I could send it back, and if he thought it was a female he would keep the snake and the money, and if it was a male he would send sarah from scalesnskin her money back. Ok you messed up once, and if I send the animal back to you and you cant sex it right a second time you are going to keep my money and my snake? yeah that went over really well. I told him to get me a shipping label I would be sending it back.

After getting off the phone with him I called up my buddy Dustin Brown and said hey can you come help me get some pics of this male albino and his hemipenes so if this guy tries to screw me I have some sort of proof. He agrees and says he will talk to me later.

Mean while Mr Vinney calls me back he found a thread on face book someone asking me if I got my albino in, I replied yeah she is in the rack resting. Post was dated tuesday night after I had received the snake when I was assuming that I bought a female I got a female. I get a few messages on face book him calling me a scammer and how he doesn't deal with scammers lightly. I point out to him that like I already said I didn't sex the snake tuesday I was at the hospital with my wife. He basically tells me that was posted before I sexed the animal as I was at the hospital with my wife all day, I hadnt sexed the animal untill moments before I called him.

He then calls me and starts telling me how stupid I am if I really didnt sex a snake the moment it arrived, and I am a moron if I think he is going to believe me. Mean while the crap he started on facebook is mounting. He tells me that now he wont take the animal back because I am trying to steal from him. I finally talk him into letting me take the pics of the animal and its hemipenes and sending them to him in exchange for him removing his false acusations on face book he agrees because he will never hear from me again all I will have is acusations and excuses and no proof.(well you seen it once look below and here it is again buddy)

Dustin shows up at my house, by this time I am nearly in tears between mad and frustrated. Dustin asks to see the snake pops it and yup obvious hemipenes. We take pics(i will place below) and send them to Vinny, and he complains that all he can see is my hand. At this point it becomes relatively obvious he is just trying to get out of making things right, making me wonder if there ever was a female in his facility, he didnt offer to replace it with a female, and few people ever just offer a refund when they can exchange.
After seeing the pics he agreed to remove his accusations from the face book page and has yet to do so.

At this point I am hoping to get a refund and shipping paid back to him. I doubt that will happen but time will tell....

sorry for writing a novel guys... pics up next
 
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Justin is a good friend of mine, I've been helping him try to get established on here and often times help give him advice in regards to fauna or anything really for that matter. He's came to me on this matter more than once when it was just dealing with Sarah at Scalesnskin and I told him I wouldn't be taking what he has been taking from them. They seem to have been leading him around the whole time. It sucks too because he had a lot of future plans with ball pythons and now this has him questioning whether it's worth it, I'm sure you know how that feels when your on the receiving end of something like this but anyway. Here's what they are talking about with the post on facebook I copied it from there. I can verify everything from the fact that I personally popped the snake to verify it was a male instead of the female he was supposed to get and how Vinny was not a very fun person to talk to considering he accused me too of being a scammer, I told him look my name is Dustin Brown feel free to look me up on fauna I'm not a scammer and this is the only albino Justin has in his entire collection. After going back and forth I told him I would just see him on the BOI. finally after we got the pictures sent to him he realized he made a mistake and told me he feels bad but the best he can do is refund Sarah and she would have to do the same for Justin. This has been such a shady deal especially considering you don't have the product on hand you should at least inform the customer if your going to have someone else fill the order. Shady shady business if you ask me.

Justin Mitchell
October 23, 2011
By: Primal Scream Reptiles
Photos: 4
Like · · Unfollow Post · Tuesday at 3:27pm

2 people like this.
Justin Mitchell This guy is going up for sale, due to a change of plans for next year, as you can see he has amazing color.... hit me up for info
Tuesday at 4:55pm · Like
Heather Angevine He is stunning!
Tuesday at 5:57pm · Like
Justin Mitchell Thanks Heather Alicia and I neither one are happy with selling him because he is verry nicely colored, he was the result of a lemon x lemon breeding
Tuesday at 6:17pm via mobile · Like
Heather Angevine any luck with the female albino situation?
Tuesday at 6:54pm · Like
Justin Mitchell yeah.... got an albino female in today..... they replaced the one with health problems with a different animal and sent em on she is resting up so she can get on feed...... hopefully she is a pig lol
Tuesday at 8:17pm · Like
Heather Angevine Glad to hear they made good on it :)
Yesterday at 2:18pm · Like
Shane Flaskamp wish i had the money for this one.
Yesterday at 9:04pm · Like
Vinny Ferraiolo Hello Justin. The comment above from you doesn't look good. "yeah.... got an albino female in today..... they replaced the one with health problems with a different animal and sent em on she is resting up so she can get on feed...... hopefully she is a pig lol"
4 hours ago · Like
Vinny Ferraiolo You just called me saying this was NOT a female and you wanted to send it back. I do not take scams lightly. I have sent this to Sarah and Paypal.
4 hours ago · Like
Justin Mitchell yeah and look when that was posted.... I sexed the animal moments befor I called you
4 hours ago · Like
Justin Mitchell today not tuesday
4 hours ago · Like
Troy Thomas There was 2 albinos in the shop that day, 1.1. The female was shipped and the male is currently still in the store. I dont understand if that snake was popped by Vinny and myself how is it a male you got.
4 hours ago · Like
Vinny Ferraiolo I am waiting for Justin Mitchell to post evidence that he said proves the animal that I sent him is a male and not a female. To be honest I am having a hard time believing his story. I need proof. What does everyone else think after reading this?
3 hours ago · Like · 1 person
John Stranahan I think it should be kept to phone calls and pms. this isnt the BOI..
3 hours ago · Like
Troy Thomas John your everywhere on facebook
3 hours ago · Like
John Stranahan Only place im not banned lol!!
3 hours ago · Like · 4 people
John Stranahan Yet;)
3 hours ago · Like
Troy Thomas lol well I dont think Joe Ellis is gonna ban you.
3 hours ago · Like
John Stranahan Never know man lol!!!!
3 hours ago · Like
Troy Thomas Yeah your right
3 hours ago · Like · 1 person
Joe Ellis I will just delete the group :)
2 hours ago · Like
Justin Mitchell
Pictures emailed. If Sarah doesn't respond this will go to BOI strictly due to her part. Vinny has said he will help me out in any way possible but due to the fact it was drop shipped and I wasn't his direct customer he would have to refund...See More
2 hours ago · Like
Jonathan Booker Lol@ john
2 hours ago via mobile · Like
Dustin B
Sorry to see this happen to you Justin, @Troy I don't know how the mix up happened either since I just personally went to Justin's house he's a good friend of mine and indeed the only albino he owns that came from Vinny a couple days ago popped as a male. Pictures were sent to Vinny and I spoke to him as well. Mistakes happen and now this needs to be taken care of. Hopefully Sarah will refund his money since she obviously didn't take care of her customer. Justin I would say go ahead and post everything in the BOI including the pictures I helped you take earlier and I'll vouch for you on there since I've been trying to help you out and personally seen everything that went down.
 
In the facebook thread Justin told one of his friends he got an albino female in but at that point he was basing it off the fact he paid for an albino female so that's what he should have received, he didn't realize it wasn't in fact a female until today.
 
I sent both parties face book messages with links to this thread moments after it was posted. When I did Sarah from scalesnskin was still online

I do want to make it that my only major complaints about Sarah is the communication problem, and choosing off the ark to replace the animal with.

I also want to point out that going into this ordeal Off the Ark guaranteed her 100% that this animal was a female
 
For certain you all three need to talk. ScalesNskin Reptile Auctions needs to send you, your money back or a female replacment. Hows the original female doing at this point? Then you could send the male back and Off The Ark Exotics can return her money.. Easy fix for a sucky situation. Its obviously a male.
 
Is that a mite crawling on the Albino?
Yes it is a mite crawling on the baby albino. There were a few of there were a few of them but at this point the mites weren't really a huge concern. A few mites are easy enough to fix, I can not fix the fact it is a male, or the way I was treated. I am really not that hard to get along with. Had there just been a few mites no one would have ever heard from me I would have just fixed it and went on.

For certain you all three need to talk. ScalesNskin Reptile Auctions needs to send you, your money back or a female replacment. Hows the original female doing at this point? Then you could send the male back and Off The Ark Exotics can return her money.. Easy fix for a sucky situation. Its obviously a male.
No one is wanting to make sure I actually end up with anything at this point. I am supposed to trust both parties blindly at this point that I will get my money back. They want me to ship the baby back and trust them that I will get my money back. I am really hoping that we can work something out and soon.. I paid for this animal over a month ago, and still have no signs of a "happy ending" in sight. I am curious how I am going to get my money back when I paid scales and skin 400 shipped for a female albino and she only paid 300 for the animal I received. That still leaves me out a hundred bucks.
 
I think the hemipenes and mites speak for themselves, but I am truly disappointed in ScalesNskin more than anyone for A) passing the buck so quickly off on off the ark and B) not making sure this issue is taken care of. This is down right the worst customer service. They raked in the profit and expect someone else to handle the problem that started on their end.

Two times!!! They could not deliver the product they promised.
 
Mites???????? That albino came to you with mites??? Dude I produced those albino's in our breeding facility. Ask anyone who know me In Va, or anywhere else my animals are 100% healthy. There was 3 albinos in the shop, 1 was shipped to NYC to Jonathan Booker, then there was 1.1 left. The male is still at the shop and those snakes where popped before they where shipped out. I dont know what dealings you and Vinny had so I'm not gonna comment on that but when I saw you said they came with mites I will take offense to that. From what I can understand Sarah did you wrong then she reached out to someone else and you got the wrong snake. Vinny said he was going to email you, tell you ship back the male and he is going to refund sarah. He was also going to send you a email stating he refunded the money. All Im saying dude please dont come on here and try to please the crowd, you have the snake on a dark surface and that could well be the surface is Not spick and span. In my eyes if a snake came in mis-sexed its a problem and with Mites it's a bigger problem. Please dont come on here and say these animals came to you with mites because I do take offense to that since I've sold and traded with many people and never had anyone say my animals have mites.
 
Just because it came from you Troy doesn't mean it didn't pick up mites along the way. I saw the mite as well (there was only the one adult mite on the animal at the time) when I was at Justin's house when him and me re-sexed it. If I was you I would be more offended about what kind of company I keep (Vinny) and I sure as heck wouldn't be associated with him when he did someone wrong like this. If he got a "female" from you and then shipped Justin a male then that could bring up all kinds of questions as well. You've been on here since Feb 2011 so I'll give you a heads up, around here people get associated with the company they keep. If your going to be associated with Vinny I would never buy from you either. And Mites isn't a "huge" problem like you say in your previous post, it's just a small nuisance that requires extra husbandry, shipping someone the wrong sex is a HUGE PROBLEM!
 
Mites???????? That albino came to you with mites??? Dude I produced those albino's in our breeding facility. Ask anyone who know me In Va, or anywhere else my animals are 100% healthy. There was 3 albinos in the shop, 1 was shipped to NYC to Jonathan Booker, then there was 1.1 left. The male is still at the shop and those snakes where popped before they where shipped out. I dont know what dealings you and Vinny had so I'm not gonna comment on that but when I saw you said they came with mites I will take offense to that. From what I can understand Sarah did you wrong then she reached out to someone else and you got the wrong snake. Vinny said he was going to email you, tell you ship back the male and he is going to refund sarah. He was also going to send you a email stating he refunded the money. All Im saying dude please dont come on here and try to please the crowd, you have the snake on a dark surface and that could well be the surface is Not spick and span. In my eyes if a snake came in mis-sexed its a problem and with Mites it's a bigger problem. Please dont come on here and say these animals came to you with mites because I do take offense to that since I've sold and traded with many people and never had anyone say my animals have mites.

I'm having a hard time following your statement here...so please correct me if I've got this wrong:

You produced the albinos in your own breeding facility. Then the albinos went to the Off the Ark shop. From there, one eventually made its way into Justin's hands.

If that is how it went...then I don't see how mites coming in on the snake automatically reflects poorly on you. To me, it more of an indication that Off the Ark may have an issue with mites in the store. Your own name and business was never brought into this, so far as I could see...until you chose to jump in yourself.

If the snake went directly from your breeding facility into Justin's hands, then I can understand your desire for more proof about the mite situation. But regardless of anyone's opinions on the severity of mites in a transaction....mites are NOT what JUSTIN is most concerned about.
 
Mites???????? That albino came to you with mites??? Dude I produced those albino's in our breeding facility. Ask anyone who know me In Va, or anywhere else my animals are 100% healthy. There was 3 albinos in the shop, 1 was shipped to NYC to Jonathan Booker, then there was 1.1 left. The male is still at the shop and those snakes where popped before they where shipped out. I dont know what dealings you and Vinny had so I'm not gonna comment on that but when I saw you said they came with mites I will take offense to that. From what I can understand Sarah did you wrong then she reached out to someone else and you got the wrong snake. Vinny said he was going to email you, tell you ship back the male and he is going to refund sarah. He was also going to send you a email stating he refunded the money. All Im saying dude please dont come on here and try to please the crowd, you have the snake on a dark surface and that could well be the surface is Not spick and span. In my eyes if a snake came in mis-sexed its a problem and with Mites it's a bigger problem. Please dont come on here and say these animals came to you with mites because I do take offense to that since I've sold and traded with many people and never had anyone say my animals have mites.


Who shipped the snake? If they were shipped by another person how can you be 100% sure they did not have mites in their collection?
 
Troy I never brought up anything about you even after Vinny told me the albino was produced by you, the mite has 0 reflection on you as a person or breeder in my opinion. If you look at my post I don't like mites but it wasn't the problem, no one would have ever heard from me if the only problem was 1 or 2 mites. Actually the only problem I have with you in this whole situation is how you attacked me on Facebook. You don't know me, you don't know how many snakes I have sexed. Unless you sexed the snake as he was packing it to ship to me, that doesn't even have a reflection on you, but why was my competence questioned before I was given a chance to prove myself, why was I attacked by you? If you and Vinny both sexed the snake as it was on its way out the door, it should not be my competence being questioned here.

I BELIEVE I DESERVE AN APOLOGY FROM YOU AND VINNY TO BE HONEST WITH YOU. YOU BOTH CALLED ME A LIAR A CHEAT AND A THIEF AND NEITHER OF YOU HAVE APOLOGIZED TO ME OR RETRACTED YOUR STATEMENTS CALLING ME NAMES OR YOUR FALSE ACCUSATIONS
 
Troy I never brought up anything about you even after Vinny told me the albino was produced by you, the mite has 0 reflection on you as a person or breeder in my opinion. If you look at my post I don't like mites but it wasn't the problem, no one would have ever heard from me if the only problem was 1 or 2 mites. Actually the only problem I have with you in this whole situation is how you attacked me on Facebook. You don't know me, you don't know how many snakes I have sexed. Unless you sexed the snake as he was packing it to ship to me, that doesn't even have a reflection on you, but why was my competence questioned before I was given a chance to prove myself, why was I attacked by you? If you and Vinny both sexed the snake as it was on its way out the door, it should not be my competence being questioned here.

I BELIEVE I DESERVE AN APOLOGY FROM YOU AND VINNY TO BE HONEST WITH YOU. YOU BOTH CALLED ME A LIAR A CHEAT AND A THIEF AND NEITHER OF YOU HAVE APOLOGIZED TO ME OR RETRACTED YOUR STATEMENTS CALLING ME NAMES OR YOUR FALSE ACCUSATIONS

JJ I never called you a liar and a theif, please re-read what I said on facebook. I said I dont understand how there was 1.1 left and you end up getting a male. It's on here re-read it I never called you aq liar, Now if I worded it the wrong way I do apologize but I made my comment on facebook and that was it.
Also to whom it may concern I said "OUR" breeding facility.
Alsp just because one asscoiate with someone else do they show the same behavior, think the same? act the same. I keep all kind of companies and at the end of the day I know how to handle myself. I cant speak for Vinny when it comes to the whole deal. I know what he told me yesterday about making it right. My thing is the mites, my animals dont have mites and I dont see where snakes get snake mites in travel. whomever said they dont want to buy from me that's fine, Im sorry we could not do buisness. Check all my post of the animals I have put on here and they are quality animals. For those who see me on facebook and at shows know how I conduct myself. People remember your not gonna prosecute me because I dint Mess up JJ twice. I came to defend my ANIMALS. Have a good day to all and Happy Herping.
 
JJ I never called you a liar and a theif, please re-read what I said on facebook. I said I dont understand how there was 1.1 left and you end up getting a male. It's on here re-read it I never called you aq liar, Now if I worded it the wrong way I do apologize but I made my comment on facebook and that was it.
Also to whom it may concern I said "OUR" breeding facility.
Alsp just because one asscoiate with someone else do they show the same behavior, think the same? act the same. I keep all kind of companies and at the end of the day I know how to handle myself. I cant speak for Vinny when it comes to the whole deal. I know what he told me yesterday about making it right. My thing is the mites, my animals dont have mites and I dont see where snakes get snake mites in travel. whomever said they dont want to buy from me that's fine, Im sorry we could not do buisness. Check all my post of the animals I have put on here and they are quality animals. For those who see me on facebook and at shows know how I conduct myself. People remember your not gonna prosecute me because I dint Mess up JJ twice. I came to defend my ANIMALS. Have a good day to all and Happy Herping.
Ok you didnt come out and say you are a liar. But you did make a definitive statement that you didn't believe me. Where I am from that is calling me a lair. Again my problem isn't with you. I simply want things made right, and want what I paid for. Is it possible that 2 albinos went out the same day and just got mispackaged? I dont know I am really looking for a way to undersand how this happened. But plain and simple WHO OFFERS A REFUND AS A FIRST ALTERNATIVE AND NOT AN EXCHANGE?
 
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