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Bad Guy Sean Trotter LST Exotics

Once again people that don't know anything about the facts.

Mike, You may be a carpenter but not sure of your history with the rack material, it's properties get affected by many things. As for the damage, it didn't happen here and that is what FEDEX is trying to discover. We don't ship damaged racks or cages.

Rick, I only have a bad attitude when dealing with ignorance. If you notice Mike did not make a personal attack and supported his opinion with being a carpenter. While he does not have to build and ship racks and cages, his views may not be right on but he is a gentleman in his post, nonetheless. You are just rude and have no knowledge of anything.

1) I have not ever sold to you
2) I have never spoke to you
3) I asked you several weeks ago why you continue to say negative things about me and my company when you don't know me. I sent that in a PM which you ignored.

So why are you so infatuated with me? You really seem to follow our posts and while you say negative things they are always directed at me personally. You can join our fan club if you want the updates on everything we do. I will even send you an autographed picture just email me your mailing address, LOL
 
lstexotics said:
Once again people that don't know anything about the facts.

Mike, You may be a carpenter but not sure of your history with the rack material, it's properties get affected by many things. As for the damage, it didn't happen here and that is what FEDEX is trying to discover. We don't ship damaged racks or cages.

Rick, I only have a bad attitude when dealing with ignorance. If you notice Mike did not make a personal attack and supported his opinion with being a carpenter. While he does not have to build and ship racks and cages, his views may not be right on but he is a gentleman in his post, nonetheless. You are just rude and have no knowledge of anything.

1) I have not ever sold to you
2) I have never spoke to you
3) I asked you several weeks ago why you continue to say negative things about me and my company when you don't know me. I sent that in a PM which you ignored.

So why are you so infatuated with me? You really seem to follow our posts and while you say negative things they are always directed at me personally. You can join our fan club if you want the updates on everything we do. I will even send you an autographed picture just email me your mailing address, LOL
Click to expand...

Jeez, lose the ego, brah. I ain't infatuated wit u, I just love making people look worse than they already do. IE you. Ypu're a real winner bro.

For the record, I did reply to that PM, and said you were doing a great job at making an :censored: of yourself.
 
Terry ( Lucky Lep ) A real good pvc rack would be welded not screwed with finish screws.


Sean,

I know about plastics, and your right about certain things can cause damage to plastic. I just can't see how the big piece could of broke in the center of the plastic sheet by transport. You would find that kinda break with force from a kick or forklift etc. The broken corner I would definitely bet on Fed Ex dropping it.

My question has always been on why it took so long.

I think you have potential on making better and timely products.

Your rodent rack isn't bad but I would change a few minor things on it.

Your racks have great potential, the dado was a great idea to use, but instead of finish screws, I would weld it. Screws can pull out over time or burst through a side if the rack is not used properly.

I don't want to hear a rack builder compare themselves to " most rack builders". Be different, be the small percentage that sets themselves from the others.

Your a gentlemen as well, you have handled yourself well here and I respect that.

I can give you some different ideas on improving your production, just pm if your interested.
 
I've dealt with Sean, but have not bought his racks or cages. He has been fine to deal with in the past for me, though. There are some things about his past few unhappy customers that concern me. This refers to both how he and they handled things.

I am holding off on any orders until everything else is worked out, but I have yet to rule out purchasing from him.

bobtard said:
Jeez, lose the ego, brah. I ain't infatuated wit u, I just love making people look worse than they already do. IE you. Ypu're a real winner bro.

For the record, I did reply to that PM, and said you were doing a great job at making an :censored: of yourself.
Click to expand...

Wow, man....you just like making people look worse than they are, huh? Way to go!

Um...I think you misspelled your user name.
 
genowenderski said:
Terry,

you do have to admit that they do drop the ball on communication. i know you finally did get your rack as we did speak about it.

gene
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Yea there was a period where gett ahold of someone was difficult and I understand that stuff can happen but in the end he did take care of me, and I'm more then happy with the rack super sturdy and works perfectly. Mike I'm no carpenter and don't know what should or shouldn't be done I just know that it is Sturdy as can be, looks great and functions perfectly
 
Lucky Lep said:
Yea there was a period where gett ahold of someone was difficult and I understand that stuff can happen but in the end he did take care of me, and I'm more then happy with the rack super sturdy and works perfectly. Mike I'm no carpenter and don't know what should or shouldn't be done I just know that it is Sturdy as can be, looks great and functions perfectly
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the other benefit of screwing it together is lets say you bust a side it would be replaceable. glued or bonded you would need a new rack.
 
I've been following this thread since the beginning and really have no dog in this race. Sean, I wonder if at this point if it wouldn't just be worth it to go outside of your no refund policy. This is a business transaction that has just gone from bad to worse and I'm sure is a major headache for all parties involved. A TOS provides a guideline to help protect all parties in a business arrangement, but I wonder if it is actually a hindrance in this particular case. A simple refund will end the headache for you and Leah and more than likely will allow this thread to finally die. For what it is worth, my opinion is that the rack was damaged/dropped during shipping. I've ordered racks from another company and have had similar damage on arrival on one occasion.
 
Chris633 said:
I've been following this thread since the beginning and really have no dog in this race. Sean, I wonder if at this point if it wouldn't just be worth it to go outside of your no refund policy. This is a business transaction that has just gone from bad to worse and I'm sure is a major headache for all parties involved. A TOS provides a guideline to help protect all parties in a business arrangement, but I wonder if it is actually a hindrance in this particular case. A simple refund will end the headache for you and Leah and more than likely will allow this thread to finally die. For what it is worth, my opinion is that the rack was damaged/dropped during shipping. I've ordered racks from another company and have had similar damage on arrival on one occasion.
Click to expand...

I was kinda thinking the same thing, Chris.
 
That's my point exactly. I did hear from Sean today and he accused me of having my refund and I made him check again and he agreed the charge back is still "pending" with my cc co. and Paypal. I pointed out again that it would all end today if he would just authorize the charge back but he still won't do it. He's making FedEx the scapegoat by saying he won't do anything until he hears from them. Bottom line is that FedEx is in possesion of his busted rack and he is still in possesion of my money and I have no delivery date at all. I just want a refund and that's it. I've been waiting since Oct 21 for a rack that was intially promised to be delivered in 3 weeks from that date. It's Jan 9th and I've got nothing for my money or my time. I just want a refund and this will end.
 
Desert Queen said:
That's my point exactly. I did hear from Sean today and he accused me of having my refund and I made him check again and he agreed the charge back is still "pending" with my cc co. and Paypal. I pointed out again that it would all end today if he would just authorize the charge back but he still won't do it. He's making FedEx the scapegoat by saying he won't do anything until he hears from them. Bottom line is that FedEx is in possesion of his busted rack and he is still in possesion of my money and I have no delivery date at all. I just want a refund and that's it. I've been waiting since Oct 21 for a rack that was intially promised to be delivered in 3 weeks from that date. It's Jan 9th and I've got nothing for my money or my time. I just want a refund and this will end.
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Leah,

don't forget with the busted rack the reason it took so long was he was waiting for the correct tubs to come in. then it shipped finally. oh with the incorrect tubs. also who in there right mind would want to have unhappy customers and force them to take products that were promised weeks or even months ago and say you have to take it. i would never treat a customer that way in my business if it came to a unhappy customer i do what ever it takes to make them happy even if it means loosing there business right now but they will remember you treated them right. remember you have a happy customer and they will tell 1-2 people you have one unhappy customer and they will tell any and everyone that will listen why would you do that to your self sean.

gene

gene
 
GOOD GOD THIS THREAD IS A NIGHTMEAR!! I see alot of miss communication here and I sure hope for you sake Desert Queen and others on here that this get solve somehow.
 
Yes Gene, he did send the rack with the incorrect tubs that I initially had to wait 3 more weeks for after the first shipping date fell through. Yep, there's that! So can anyone here fault me for just wanting my money back at this point? Anyone?
 
I don't blame you at all I know if it was me I would want my money back if I had to I would sue for it. Keep your head up high Desert Queen do not let anyone use you fight back because that is what I would have done.
 
Yesterday after seeing Mike Curtin's and Mike McCaughrean's professional and well thought out points we made some business decisions.

First and most important is Customer Service. We pride ourselves on customer service and it is really frustrating to see so much aggravation about people not getting timely responses. So if you call the office now you will meet Carol. Carol had handled customer service for several very large corporations and is a pit bull of a customer advocate. This means when you call the office you will most likely get Carol. She is in training so please be easy on her for a while.

Gene - We are working on an agreement with him so he can get his racks and I am sure when he does he will love them.

Leah - We are refunding her money because of the damage. FEDEX has determined that the damage happened in NV from a fork lift in their facility. Because we build the racks in parts they are crediting our account $125 which is BS but that is just how FEDEX does things.

Our building process with the screws is going to stay the same for now. We have welded before and customers seem to like the screws because they can take it apart if needed. This may change on the racks at some point but not right now and we are welding all of the cages.

Refund policy - we are looking at it to see what changes we want to make if any.

Any other questions just let me know via email. Also remember if you mention FAUNA you save $25 on your order!
 
It makes me feel a lot better to see this has come to a good end, and all parties satisfied and happy.

Sean,
I am so glad to see that you did the right thing " back up and re-group". Sometimes it takes that to win a battle. One happy customer could mean a lot more happy customers. I know quality should always be number 1 but quality is no good without the proper customer service to sale it. I know you can get a lot of orders and get behind or a machine break down ( I have 2 in the shop now being worked on) but if you see things are going to get behind, you have a phone or most customers has an email, let them know. You keep the customer informed of any delays and MOST will be understanding. Avoid their calls and emails and you make them start wondering, and the brain always goes to the the bad thoughts. See in my business I have had to deal with some pretty irate customers sometimes, some even with firearms, and there are times you have to give in and let the customer be right no matter what your policy is. Your a military man, remember the famous words "adapt and overcome". Keep up the good work Sean and always remember quality is no good if you don't have the customers to buy your product.

A fairytale ending
 
lstexotics said:
Yesterday after seeing Mike Curtin's and Mike McCaughrean's professional and well thought out points we made some business decisions.

First and most important is Customer Service. We pride ourselves on customer service and it is really frustrating to see so much aggravation about people not getting timely responses. So if you call the office now you will meet Carol. Carol had handled customer service for several very large corporations and is a pit bull of a customer advocate. This means when you call the office you will most likely get Carol. She is in training so please be easy on her for a while.

Gene - We are working on an agreement with him so he can get his racks and I am sure when he does he will love them.

Leah - We are refunding her money because of the damage. FEDEX has determined that the damage happened in NV from a fork lift in their facility. Because we build the racks in parts they are crediting our account $125 which is BS but that is just how FEDEX does things.

Our building process with the screws is going to stay the same for now. We have welded before and customers seem to like the screws because they can take it apart if needed. This may change on the racks at some point but not right now and we are welding all of the cages.

Refund policy - we are looking at it to see what changes we want to make if any.

Any other questions just let me know via email. Also remember if you mention FAUNA you save $25 on your order!
Click to expand...

the only way they will work it out with me is to sign a contract, release the funds and trust them to ship my racks out to me that they have already shipped twice LOL. this is them working things out i'm to trust them again
after being lied to twice. sean how about doing the right thing and refund my money and put this to rest if you are really worried about making things right.


gene wenderski
 
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