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Bad Guy Fluker Farms AVOID LIKE THE PLAGUE! Filthy

I personally see nothing to prove she received the amount of dead crickets and beetles she claimed. Just going by her reaction to all this, I personally am inclined to believe she is overreacting. Just so we're not arguing over more semantics instead of substance, let me clarify that this is just MY personal opinion. If others are inclined to agree, let them feel free to say so.
 
I agree that the post was a bit dramatic, but she was trying to make her point of view.

I had some of these end up in my dubia colonies and I would kill them every chance I had( I didn't know what they were). I probably would have screamed opening a box full, expecting crickets.
I have a phobia of centipedes. It is irrational since I have no problems with almost every bug, only centipedes. If I ordered crickets and got centipede stowaways, I would flip my lid.

The dermastid larvae, I would probably welcome them now since I know a little more about them. I like the idea of some "help" cleaning the colonies.

Now I know where to order if I want some of these guys :D

And now people know where to not order if they have a problem with them.
 
I respect your (your, as in everyone here) right to have an opinion but I disagree with it. I feel that such a high number of beetles does indicate that the company has a cleanliness problem. That is the conclusion I came to and I still feel the same way. My opinion is based on the research I did on the beetles once I found out what they were. I still think my conclusion is a logical one but I respect your right to disagree with me. This species of beetle eats dead animals, therefor, if there are as many of them as there are crickets in a facility, you can logically assume a company isn't cleaning out the bins as often as they should be. You may disagree with that, and that's okay. We reached different conclusions. The people reading the thread will each come to their own conclusions.

I call the beetles flesh eating beetles because many of the sites I came across called them that and I didn't want to misspell their scientific name while typing quickly. It was easier to type "flesh eating". I didn't call them that to make them sound more scary, I assumed it was the common name most people knew them by. They are in the same family as carpet beetles, so just as some say "carpet beetle" to describe certain species, some say "flesh eating beetle" to describe others. Why they are called "flesh eating" and not "protein eating", "carcass eating", etc...is anyone's guess. I just went by what I kept seeing them referred to as. I saw them called "hide beetles" a couple of times as well.

The reason I say they are a pest species and it is wrong for a supplier to haphazardly ship them out is because they can get loose and eat many things in your house, like leather coats/furniture, wool, valuable paintings that were painted on skins, antiques of certain kinds like taxidermy items, fur coats, etc.... the list goes on and on. They could cause a person incredible financial losses. So to those who would blow this issue off and belittle someone who thinks it is a big deal, what would you say if they were shipped to someone who didn't know what they were and they got loose and destroyed a national treasure or a prized family heirloom? If the person affected got royally upset about it, would you treat them like they were overreacting? It's all a matter of perspective. What to you may be not a big deal could be devastating to someone else.

I did a decent estimation of the cricket numbers, similar to your block method. It isn't that hard to count out a hundred and then make scoops that look about the same amount. What I received was about a third of my order, and most of those were dead. Crickets aren't cheap when you order three thousand, so yeah, it's a bit annoying to not get what you paid for. I realize some of the crickets may have been eaten by the larvae but it was shipped overnight, I doubt they ate two thousand crickets. Then again, I could be wrong about that, they do eat carcasses pretty quickly, so maybe they did eat that many in one night.

I realize some of you think I overreacted and you have the right to think anything you want. I don't feel that I did. I have antiques and valuables in my house that these pests can eat and I am very angry that they were shipped to me. I feel a supplier should be more careful than Flukers was. I feel that they did not take the issue seriously enough and that further angered me. Your reaction may not have been what mine was, some of you may have even wanted to get so many beetles so you could start a colony of flesh eaters because you like to clean skeletons for displays. That's okay, we can disagree about whether these beetles are good or bad to have around the house, but please try to see someone Else's perspective and not think yours is the only one with merit. Someone with an antique leather couch worth about ten grand might not feel the same way you do and what you see as an overreaction may not be one if you look at it from that perspective.

BTW, I posted about this at two sites, here and arachnoboards. Obviously some of the people responding in this thread are the same people posting in the other thread. If you want to insinuate that I am running all over the net trashing Fluker, go right ahead. Most likely though, your efforts will just make people wonder why you have a chip on your shoulder and why you care. Perhaps you're just in need of a target to vent your hostilities on. I have no idea, but knock yourself out.
 
Perhaps people will. Perhaps people will assume you're an unreasonable person bent on destroying a company because you're order wasn't full of rainbows and lollipops. Perhaps people will think Fluker has Keebler elves working in their facility. I can insinuate and speculate all day long. I made my point, as as you said, people will take from it what they will. The way you, to me, flew off the handle after their polite offers at compensation, I will personally take your post with a grain of salt.

As for "I don't think they took the issue seriously enough..." can you explain what they should have done, besides offer to send you more free crickets or a full refund, to satisfy you? Should they have flown you up to their facility to see it personally? Should they have a live video feed in all their cricket enclosures showing the cleanliness? Perhaps some emails daily with their cleaning schedules and a third party witness attesting to the validity of their claims?

I think they did plenty to address your complaints, and you remained unreasonable and irate.
 
I think you had a valid problem with your order and a legitimate claim to start an Info thread regarding your concerns with the dermestid beetles. The escalation of this to a Bad Guy thread is what most people are disagreeing with, mostly because Flukers tried to correct the order and when that did not work, offered you a full refund to settle the issue.

Of course, you are free to create any type of post, info or bad guy thread that you wish, but your judgement between the two will be discussed. It just appears that you were freaked out by the bugs and are indignant that the company didn't consider it a problem that they employed the use of cleaner beetles, as do many who raise large colonies of feeders. This doesn't invalidate the problem with your order; however, Flukers responded in an appropriate manner, IMO.
 
I love how people bother to come post here, and then when a majority don't agree with them, suddenly everyone is a "clique" or shun outsiders. Maybe your opinion just isn't held by the majority of humans.

I know what you mean TattooLost. I definitely am in no clique just a member who call's it as I see it. I know if I mess up and say, I'm sorry, let me fix this and you talk down to me, I'm going to do the same thing. Refund and tell you to look elsewhere. I wouldn't create a boi thread over it either. I would post experience with a company if someone asked though
 
I know what you mean TattooLost. I definitely am in no clique just a member who call's it as I see it. I know if I mess up and say, I'm sorry, let me fix this and you talk down to me, I'm going to do the same thing. Refund and tell you to look elsewhere. I wouldn't create a boi thread over it either. I would post experience with a company if someone asked though

Yup. I probably wouldn't have hardly bothered with this thread if it wasn't so dramatic and over the top. Even the thread title. I don't see anything in the whole transaction that calls for "AVOID LIKE THE PLAGUE." Maybe if she'd accepted the free second shipment and it was as bad or worse than the first? But no, she instead emailed back with threats and accusations. Very unreasonable and over dramatic in my opinion.
 
Spyral i agree. The problem was legitemate, however the way it was handle was unproffesional! I personaly believe if one is to expect proffesionalism from someone else or from a company one should also act this way. Flukers "as is noted in your first post" acted proffesionaly. They offered new crickets and fallowed by offering a FULL refund and that is true proffessionalism, it is dissapointing the way you recieved them but all efforts wher made to resolve the problem. Belittling a company after thier proffesional action to resolve the problem is unproffesional on your part, and further pushing the issue makes it worse.
 
I rarely post on Fauna. Is there a clique here I am supposed to tippy toe around? I am getting a really strange vibe. Someone needs to clue me in to what's really going on here. I feel like I bumped a bees nest or something.
.

I rarely post on Fauna either (in fact this may be my first post); people disagreeing with you isn't "bumping a bees' nest."
I use to work in a pet store and I liked having those "pests" around: they caused absolutely no trouble, stayed in the cricket bin (and if you have a proper container to hold your crickets, they're even easier to contain than the hoppers themselves :p), and ate off the dead crickets.
Personally, I don't see a problem with your shipment. None of those crickets look dead at all and there's no way to see how large that container is an how many crickets it is actually holding. I'm not saying you're lying about the quantity, but the picture isn't proving anything to me (though as you've mentioned you have nothing to prove to Fauna).
To top it off, their responses to your e-mails, imo, have been satisfactory. They've offered to replace your shipment and, when you continued on about your flesh-eating monsters, suggested maybe you find another supplier if you're unsatisfied with them.
 
I used to use Flukers yrs ago. I now use a competitor Armstrong I get a cpl of these bettles in my orders but nowhere near that many. You should have asked for a refund and taken your business elsewhere. You should have voiced your displeasure and if you were that upset sent a written letter to the owner of the company explaining why you would never order from them again. Hit a company where it really hurts, in the wallet. Esp in these tough economic times companies cant afford to lose any customers even small orders add up and affect the bottom line.

Houwever, I dont think they deserve a bad guy thread esp since they volunteered to give you a replacement order and then gave you your $$ back.
 
I disagree. Their were no statements provided at all. If Sandra asked a hundred people if they disagree with a post, and they simply say no or just nod, should she be required to post their names here? No third party was quoted as implicating, or even insuating any wrongdoing by the company in question in any way. Some people here take things too far. JMHO

Regardless of what your opinion might be, I'm afraid that I am the one who makes the rules here. And when push comes to shove, it is my interpretation of those rules that really counts. Quite simply, if you make such statements without naming the SOURCE (as in NAME of person or persons making such statements that you are quoting, regardless of how many that may entail), then you will incur an infraction for an ANONYMOUS THIRD PARTY QUOTE.

Please let me know if you need any further help interpreting the rules here.
 
I order from flukers every 2 weeks,if i ever had a issue with a order they refunded me asap or sent me a replacement,i also had these beetles in my order but not as much

but flukers is great when it comes to fixing these issues and making things right for the customers
 
I apologize for paraphrasing, but this
they should be shut down. I am going to contact the authorities and find out if the health dept , agriculture dept , or whoever might oversee businesses like this should be pressed in to conducting an investigation. Someone told me that shipping pest species over state lines is a federal offense. ( I have no idea whether that's true, but if it is, I hope they get nailed.)
...
If you decide to order from them, you may get a high DOA level if the crickets are diseased. You'll probably also get mites and who knows what else if their warehouse is filthy enough to support this infestation level of flesh eating beetles.
...
they are not only ripping customers off, they are endangering our health and the environment. It may also be mail fraud.
Seems unreasonable to me considering
If they had responded differently and assured me that they take the issue seriously and would do an in-house inspection and cleaning, I would have given them the benefit of a doubt and dropped this issue.
So their response is what did it? Because in my opinion it seemed pretty fair, but vice-versa not so much. Not the BOI thread or anything, you do have a valid complaint and I can understand you being mad, I'm talking about trying to get them shut down using anything you can grasp at. You're trying to take away people's livelihood over this. Now I'm thinking that buying from Fluker's may come with a risk, but selling to you may come with a worse one. =\

BTW No conspiring clique here and I honestly don't mean to "attack" you, I'm just trying to state how things appear in my eyes.
 
I am furious with Flukers and now consider them to be an unethical business. IMO, they should be shut down. I am going to contact the authorities and find out if the health dept , agriculture dept , or whoever might oversee businesses like this should be pressed in to conducting an investigation. Someone told me that shipping pest species over state lines is a federal offense. ( I have no idea whether that's true, but if it is, I hope they get nailed.) From the way they responded to me it is obvious they know they have an issue and they don't care.

I believe the larvae are Dermestes maculatus. I am not an expert but the pattern on the larvae looks more like this species than lard beetles. If they are maculatus it means Flukers has a filthy warehouse and the beetles are feeding on massive amounts of dead crickets. If you decide to order from them, you may get a high DOA level if the crickets are diseased. You'll probably also get mites and who knows what else if their warehouse is filthy enough to support this infestation level of flesh eating beetles.

Wow, what a read! Lots of emotional driven statements that prove nothing. While I would not have been happy to get those "extras" in my shipment (before realizing what good they could do), I can't imagine letting that cause me to make false statements to others about how they might get diseased, dead crickets and MITES, if they ordered from Fluker's!!! MITES from crickets????

Call me crazy, but I just don't see how emotions have any place in a business transaction. Again, I can see being upset from the shipment, but that has nothing to do with the transaction part, itself. They DID agree to ship another order out...until you started threatening them. At that point, I too would have done the same thing by offering a refund and asking you to find another supplier.

I don't do business with Fluker's, as I no longer have a need for crickets. Had the OP come here with her recent experience and left out the crazy allegations, opinions, and emotions, I would have been more understanding. From some of the other statements, it sounds like I'm not the only one that felt this way.

You can defend Flukers if you want, but in my opinion, this is evidence of a filthy facility and bad customer service.

I'm not defending anyone. Just not seeing how you could come up with "this is evidence of a filthy facility and bad customer service" all of that with what you received. ESPECIALLY the "bad customer service" when they were extremely professional, courteous, and quick to fix their mistake!
 
I personally see nothing to prove she received the amount of dead crickets and beetles she claimed. Just going by her reaction to all this, I personally am inclined to believe she is overreacting. Just so we're not arguing over more semantics instead of substance, let me clarify that this is just MY personal opinion. If others are inclined to agree, let them feel free to say so.

Did you miss this picture?

P2100320.jpg


I order between 6-8000 crickets a week and I have never got that many larve in a months worth of orders. I understand why she is mad I pay for crickets not pests. I think she went a little overboard with the health department and threats, but she proved her case on the infestation with that picture.
 
The problem with that picture is that all the crickets seem to be in a fairly small container. It looks like a chinese take-out container, which gets narrower the deeper you go. If most of the crickets arrived dead, then the beetles would naturally rise to the top of the container, giving a perception that there are more beetle larvae than there should be. Without seeing the crickets and beetle larvae on a flat surface and then estimating the proportion of beetle larvae to crickets, it's hard to tell if this is "too many" beetle larvae or not. I estimate 75 beetle larvae in that photograph, but with an order of 3000 crickets, that's a proportion of only 2%.
 
I have no need for crickets so I've never used Flukers but the customer service after the subpar order was good as long as they followed through with the refund. I would never ever knowingly deal with the type of person that wants to cost you your job over a mistake. The op is a nightmare customer in my opinion.
 
Did you miss this picture?

P2100320.jpg


I order between 6-8000 crickets a week and I have never got that many larve in a months worth of orders. I understand why she is mad I pay for crickets not pests. I think she went a little overboard with the health department and threats, but she proved her case on the infestation with that picture.

This is the statement I was referring to. That picture looks bad, but it in no way proves this statement. I'm not doubting she got a lot of beetles, or that she received a lot of dead crickets, but that picture does not back up her claim to me. I'm also using my judgement and the fact that she completely overreacted to this whole situation.

I am very displeased with my recent order. First of all, more than half the crickets were dead, secondly there were no where near 3000, more like 1000, and thirdly there were more of these strange larvae than there were crickets!
 
The problem with that picture is that all the crickets seem to be in a fairly small container. It looks like a chinese take-out container, which gets narrower the deeper you go. If most of the crickets arrived dead, then the beetles would naturally rise to the top of the container, giving a perception that there are more beetle larvae than there should be. Without seeing the crickets and beetle larvae on a flat surface and then estimating the proportion of beetle larvae to crickets, it's hard to tell if this is "too many" beetle larvae or not. I estimate 75 beetle larvae in that photograph, but with an order of 3000 crickets, that's a proportion of only 2%.

There are over a hundred larva in that picture and no there shouldn't be that many in the order period. She paid for crickets not beetle larva 5-10 per thousand I would put up with getting that many in an order of 3000 crickets isn't acceptable.
 
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