Bad Guy Andrew Potts- I want my money back

[Baileykm]

I'm sorry...I understand the position you were in, but shipping the snake back in that manner - given your description - was just looking for a problem. IF the snake absolutely had to be sent back, (IMO) you should have frozen it, and packed it in a manner that would ensure that it stayed frozen...some odor control may still have been in order, since it started out stinking, but it's a lot easier to manage when the thing isn't leaking fluids and decomposing in the box.

I don't know Andrew Potts any better than I know Kevin Bailey; but refusing to address this situation until the corpse is returned doesn't make a lot of sense. I can accept his wanting the snake returned...though most of the legitimate reasons for it would be nullified by the time he would have received the corpse (and freezing it, per my previous statement, would have been detrimental if necropsy, or other research, had been planned). Promptly sent pictures that clearly identified the snake and showed it as deceased should have been enough to start the process of taking care of the customer; if he still wanted the body, that is easy enough to arrange.

From my understanding (this came from Andrew) freezing it and dethawing them makes them smell much much worse. I had it in the freezer initially then he called me and told me to do the refrigerator. It makes sense because when animal cells are frozen they burst and when all the tissue dethaws and is damaged from freezing it actually speeds the process up of decomposition. Now as far as the smell goes I figured a can of coffee grounds would have worked. They tend to mask the smell better then any baking soda or carbon filter I have seen.

Now overnighting the snake was 75 dollars and jumped up to over 150 to get it there a few hours earlier. I dont even want to think about how much keeping the snake frozen would have cost to ship.

 

[Baileykm]

wow...why would he want you to ship a dead snake back???? a little fishy to me...why not take a pic or video and send it to him and be done with it....also good luck filing a claim with the shipping company...99.9999999 percent of the time they will not do anything in regards to "live" shipments.....I have been through this one many times...good luck...I hope you get your money back ....

Matthew Miller

It is not the shipping company I want my money from, it is Andrew Potts who is holding onto my money and not returning it as he refuses to do any business until he gets his snake back.

 

[barbie]

I would have to say i agree 100%! The proof was given emedietly by the customer in a timely matter. Proffesionaly speaking i would never ask a customer to send back a corps, considering he opened the package and called emediatly taking pics and video shows his honesty and also the integrity of the package. I believe a refund or replacement is in order.

 

[hhmoore]

Now overnighting the snake was 75 dollars and jumped up to over 150 to get it there a few hours earlier. I dont even want to think about how much keeping the snake frozen would have cost to ship.

It would have been a whole lot cheaper than doubling your payment to get it there First Overnight...and it would have been money better spent, since the thawed, stinky snake was deemed undeliverable.

 

[Baileykm]

It would have been a whole lot cheaper than doubling your payment to get it there First Overnight...and it would have been money better spent, since the thawed, stinky snake was deemed undeliverable.

Haha true story. Hind sight is a mofo.

 

[hadenglock]

So wait, you didnt even refridgerate the body when you found it dead? Also is your friend who determined the time of death even qualified to make that accusation? Imo it sounds like your problem should be with fed ex and not andrew. Him wanting the body returned is pretty typical for breeders, not to mention it is physical evidence that the snake is dead.

 

[barbie]

Did you see the pictures. Thier is no doubt the snake is dead!! Kevins problem is with andrew (andrew needs to solve it) and andrews problem is with the shipping company (shipping needs tobe solved it with andrews shipping co.). It is the always the shippers responsibilty if it happens in transit, its just good business ethics. Now if Kevin would not have been thier to sign for the package and would not have openned it right away it would have fallen back on him (kevin), BUT every thing was done right on kevins end. SO it falls back on the person who shipped it (andrew)

 

[Bill T]

Did you see the pictures. Thier is no doubt the snake is dead!! Kevins problem is with andrew (andrew needs to solve it) and andrews problem is with the shipping company (shipping needs tobe solved it with andrews shipping co.). It is the always the shippers responsibilty if it happens in transit, its just good business ethics. Now if Kevin would not have been thier to sign for the package and would not have openned it right away it would have fallen back on him (kevin), BUT every thing was done right on kevins end. SO it falls back on the person who shipped it (andrew)

 

[ShadowAceD]

So wait, you didnt even refridgerate the body when you found it dead? Also is your friend who determined the time of death even qualified to make that accusation? Imo it sounds like your problem should be with fed ex and not andrew. Him wanting the body returned is pretty typical for breeders, not to mention it is physical evidence that the snake is dead.

If an animal is delivered on time and is DoA, it is the general responsibility of the seller, not the shipping company unless there is obvious signs of neglect by the shipping company. The guarantee of live arrival is just that, a guarantee of live arrival. If it arrives dead, for whatever reason, but is on time, the box is in tact and the packaging undisturbed, it is the seller's responsibility to do something for it.

Also, it appears you did not look at the photos. That snake is most certainly dead and displays deterioration that is difficult to obtain in so short a period of time without being subjected to extreme heat.

Wanting the body returned after seeing photos like that is absurd, in my honest opinion. If Andrew wanted the body, he should have paid for it to be packaged with dry ice or for the shipping in general. Mr. Pott's has been doing this for quite some time so I am a bit blown away by the entire situation as a whole.

Still, I would like to see original files of the photos to check the EXIF data as the way they are uploaded on the file storage site prohibits me from doing so.

Either way, Andrew clearly acknowledged there was an issue seeing as he wanted the animal's body, so his refusal for a refund is a bit odd. Of course, there could always be a part of the story missing.

Kevin, do you have photos of the animal before it was sent to you?

 

[reptilebaby]

So wait, you didnt even refridgerate the body when you found it dead? Also is your friend who determined the time of death even qualified to make that accusation? Imo it sounds like your problem should be with fed ex and not andrew. Him wanting the body returned is pretty typical for breeders, not to mention it is physical evidence that the snake is dead.

I've NEVER been asked to send a dead body back, EVER. Son't see how it's a common practice to ask for the body back when pictures are plenty of evidence. And Andrew is holding onto his money not fed ex. The snake was dead on arrival. Andrew owes him a refund or new snake.

 

[reptilebaby]

*don't see*

 

[Amelanistic Orca]

Animals shouldn't die in transit. Period. Done right with 1" in an oversized box... Proper weather check on both ends.. It doesn't happen! Stop shipping if you're killing animals!

 

[Amelanistic Orca]

Oh wait! I know why now.. Everybody hates $75-$100 shipping quotes.. So cutthroat breeders slam stuff in 1/4" laced boxes, as small as they can be, make it a $49 shipping add on, and Bingo! You're snake is dead!

 

[AbsoluteApril]

I've NEVER been asked to send a dead body back, EVER.

well it's not completely uncommon for that request to be made. My one DOA, I did require the person to send the body back (I provided shipping label for the return) and then once I received back all funds (purchase price and original shipping) were refunded.

I think in this case finding out who actually requested the box to be destroyed would help. If it was the driver, maybe they can provide a statement explaining what they did and Mr Potts would accept that in leiu of the body since, well... it's impossible to get at this point.

those pics are sad, I don't understand what could have happened to the jaw. The box wasn't tampered with was it? (had it been opened and retaped?) Doesn't look like it in the photo but hard to tell.

Good luck.

 

[hadenglock]

before anyone else thinks im in favor for the breeder with this situation, i am not. All im saying is that if it were me i would have done a little more to protect myself so i could say, "hey ive done all i could"! as for the tod, you'd be suprised how fast a body can deteriorate under the right conditions, which is why you should refridgerate the body (not freeze it) to slow the process. Live and learn because people will try to screw you for their own personal gain and im not saying you dont deserve a full refund because you do.

 

[Neon]

Also, it appears you did not look at the photos. That snake is most certainly dead and displays deterioration that is difficult to obtain in so short a period of time without being subjected to extreme heat.

Wanting the body returned after seeing photos like that is absurd, in my honest opinion.

It should also be quite obvious from the photos that it was his snake he had produced (4500$ is a hefty chunk of change for a quality reptile - you should know something of that quality is yours by looking at it). I wouldn't want to mail something that juicy looking back to a breeder just to prove it's deceased. It should be obvious from the photos to the breeder that it was his stock and it's quite obvious it's not living. I do understand both sides wanting to protect their individual investments, however.

 

[Robert Potts]

Hello, First off let me say that Kevin Bailey, Sean Griffiths and Connor Gunnuz attempted to blackmail me by demanding I send them a replacement animal worth 2 to 3 times the value of the boa purchased or they were going to tell everyone that I wanted them to lie about the contents of the package so I could file a claim with FED EX.(I couldn't claim anything with Fed-ex because I didn't buy any insurance or declare a value) Even though I offered to replace the animal(had 4 more male 2011 OT Hytec het Sharps to choose from) I was informed by the gang it wasn't enough. Even If I refunded all the money they were going to ruin my reputation. The only way they weren't going to ruin my reputation is if I sent them an 2011 male Sharp Albino Aztec or a male Anery Aztec. The boa they bought cost $4500 and the boas I had to replace with were $8,000 and maybe as much as $12,000.

Can I send someone around 60 to 70 emails that have transpired since 9/16 with these 3 people and that person post them. Once you read all the e-mails you will think these guys are bad people. So if someone will help me I'll send the blackmail e-mail first.

As far as wanting the boa back, this was the first time this ever happened(a boa arrives dead) and considering the the fact they were first time buyers and some of the things they did in the past, I felt it wise to get him back. Like I said I have many many e-mails that will show these guys to be bad news times ten but first please someone help me so I can post the Blackmail e-mail. Andrew

 

[AGoodwin]

Hello, First off let me say that Kevin Bailey, Sean Griffiths and Connor Gunnuz attempted to blackmail me by demanding I send them a replacement animal .......

As far as wanting the boa back, this was the first time this ever happened(a boa arrives dead) and considering the the fact they were first time buyers and some of the things they did in the past, I felt it wise to get him back. Like I said I have many many e-mails that will show these guys to be bad news times ten but first please someone help me so I can post the Blackmail e-mail. Andrew

Im confused. First of all, you say they are first time buyers, but yet you mention things they did in the past? if you knew they had a bad rep, why did you take their business? No to mention your statement makes it seem like this is not the first time they have done this to you, so that would first of all, not make them first time buyers and second of all, would not make it your first DOA.

 

[reptilebaby]

The e-mails said that you were not even going to attempt to fix it unless you got the body back.

The snake is dead. It's obvious. Refund the money, and take care of the customer. If you would have done that instead of saying no, and if you had proof that you took care of it, then no matter what he said he wouldn't have been able to wreck your reputation.

It's plain and simple. If you take care of your customer, by refunding every penny, or of giving a new snake-exact same value, or if you wanted to be nice, a slightly more valuable animal, most people would see it as you tried to make him happy, but he was being unreasonable.

You are, right now, basically saying, you're not interested in making it right unless you get the body back, but the pictures show that it is dead. And it's been destroyed so you can't get the body back anyway. To most sellers, the pics would be plenty of evidence.

 

[Show Me]

Im confused. First of all, you say they are first time buyers, but yet you mention things they did in the past? if you knew they had a bad rep, why did you take their business? No to mention your statement makes it seem like this is not the first time they have done this to you, so that would first of all, not make them first time buyers and second of all, would not make it your first DOA.

I think he was meant... first time they purchased from him.