• In case most of you have not noticed, I made changes to the donation amounts as well as the durations for all of the paid membership levels. Things are winding down here, and this seems to be the most prudent way to deal with the "end of life" period of this site.

    Contributor level members - $10 per 30 days
    Sponsors - Eliminated
    Benefactor level members - $25 per 30 days
    Endowment level members - $50 per 30 days

    Account Upgrades Page
  • Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

Bad Guy Jason Perillo - Protean Terrarium Design

I personally worked at protean terrariums for the better part of two years(08-10). And what some of you may not realize is Jason has been a 1 man(2 man when I was there) band for the majority of his cage making career. Another thing is these cages take a LONG time to make, Cut, sand, clean, build,clean, screen, doors,clean(mind you, you break one peice of glass, and may as well start the cage over). Ive spent countless days staying at the shop working none stop for 24 hours to make cages(me AND him). The greatest down fall for him is putting to much on his plate, and not being able to finish it in time(and giving unreasonable dates for them to be done). If he got these 2 things in check, he will be able to own the market. But until then, I think some people should be a little bit more relaxed. I know many of you have. But doing it by himself is hard work(I think hes got a few helping hands now),he really needs about 15 people to be able to get the quantity of cages out that he has set on his plate. And I dont think anyone who has any of his cage(Majority of mine are protean terrariums) can argue that the cages are the best on the market. And they are built to YOUR animals needs. Try getting Exo terra to do that!
Best of luck to Protean Terrariums, and his costumers.
 
Thanks Jeff!

The greatest down fall for him is putting to much on his plate, and not being able to finish it in time(and giving unreasonable dates for them to be done). If he got these 2 things in check, he will be able to own the market. But until then, I think some people should be a little bit more relaxed.
Click to expand...

I even talked to Jason about this before. If you have to keep taking more and more orders even if you are swamped just to keep your head above water, then people are going to become upset when you can't meet the deadlines you have promised them. If you can't handle the influx of new orders, either hire new people or stop taking orders that you can't satisfy.

I really (honestly) hope that things work out with their business organization. I do hope that with the division of duties between people in Protean, everything runs much more smoothly.

No matter how great your product is, if it comes in over a month late and is not what you ordered, then anyone is going to have problems with that.
 
My dealings with Jason @ Protean Terrariums

Hello,

Last year I had the oppurtunity to get my hands on some 'golden' mantella being brought in by Jason. I never spoke to him personally, but heard he can be a bit brash and that was just his personality. Not to take offense. Well I order 5 frogs and he required them to be pre-paid in advance (several months in advance) and by US Postal Service money order. He offered no live arrival guarantee. All of this sounded suspicious to me, but it wasn't a lot of money and I also heard good things about him. So I sent him the payment as he requested. Waited a good 5 months or so and he recieved the Madagascar shipment in and frogs went into quarentine. A month later he sent an email out telling us our frogs are coming. Next day they were there.

I also inquired on getting some of his vivariums and asked if he would ship these flat for me to put together when the glass arrived. He said no, he has to put them together as I feared exactly what happened to you. No deal was done. I hope you definitely get some kind of resolution from both parties. (Protean and the shipping company).

I would have to rate my dealing with him as uniquely and slightly positive.

Peter Keane
 
I sent Protean this e-mail today.

Flag this message
Re: Replacement Tanks
Sunday, April 17, 2011 7:25 PM
From:
"S H" <[email protected]>
Add sender to Contacts
To:
[email protected]
Amanda/Jason,

The date for your company to contact me about my replacement tanks being completed has come and gone. I can only assume from past experience and lack of communication that the tanks are not finished or have not even been started.

I would like to officially cancel the replacement tanks.

Thanks,

Steven
Click to expand...

I guess that's it for this thread.
 
I'm just going to say one thing and that is "smh3w" You doing a good job at making sure you got proof etc. Can't say you not trying :) So good job to ya. Hope it all works out in the long run keep us up to date with the posts.
 
Thanks "Commander3" :)

I was trying to not go the "he said/she said" route. There shouldn't be anymore updates to this thread because I have canceled my replacement order and don't really want to deal with Protean again.

Hopefully soon I will hear back from the shipping company on my refund. I have already taken my business elsewhere.
 
Hm. Well, it seems that the shipping company, Estes, doesn't consider an invoice from Google Checkout to be a "real" invoice.

I am speaking with Jeremy (the shipping agent) about trying to get a "real" invoice from Jason.
 
I too am having problems with Jason. For the last 3 week, sense he has said my tank was done, he said he would be delivering the tank himself seance he was going right by me on his way into Boston. I still haven't gotten anything and I can not get a hold of him. Any help on some kind of legale recross.
 
If you paid for your order through PayPal you still might be able to file a claim if the 45 days have not passed. Otherwise you may have to speak with your credit card company or take him to small claims court (?). Maybe try calling him from a different phone number? Good luck!
 
A BOI thread is not the place to ask about other builders. This thread is about Jason Perillo (Protean Terrarium). Feel free to use the Caging and Supplies Discussion forum to inquire about other options.
 
After 1 year???? No Tanks or Money back...Sad..Frustrating...

After coming across this thread. I am shocked!!!!

How do I say all of this without getting pissed... or throw a bashing.. I hate to complain!! Im just frustrated!!

I ordered $650.00 worth of terrariums exactly 1 year ago. ( As my bank statement shows it.... so... no lies can be told!!! ) and I have still NEVER received the tanks or my money back. I have spent COUNTLESS amount of time with texts to arrange delivery with him..... with promises of delivery... exuses of complications with shipping.

THE ONLY WAY HE CAN RECTIFY THIS????? 650.00 refund through paypal or a 650.00 credit for joshsfrogs.com He has those options he can choose for himself.....he had his shot to deliver the tanks.. he blew it!!! but.. I highly doubt i will see that money again..

If the disclaimer said " I had to wait a year" I would have not purchased!.... im not going through the constant heartache...promises.... lack of follow through... he said he couldnt give me a refund because the tanks i purchased" were custom ordered"???? Bad business form!!! ... but it looks like I will never see that money again im afraid!!!

all I wanted were my tanks..... the worst part is.. nothing feels worse than to have your money hi-jacked.......with the amount of my time he has wasted with me trying to chase him down..so frustrating... infact... feeling down!!!

After one year...I gave up....I just gave up!!! . I couldnt let my $900.00 of tank furnishings i have had purchased ( specifically for his tanks go to waste) since October....sit any longer!!!

bought Six 24 x 18 x 24 Exo Terra tanks for this 77 x 24 x 78 Edsal rack. I drilled (six) 1.5" drainage holes and using Mistking drain bulk head ( my first time drilling glass...dang SCARY.. but did it with no cracks on all 6.. and sanded.. ( thanks to all your advice)... but still needed a drink to calm my nerves afterwards though.. . I finally cut & and drilled my own glass to fit the four squares to Mod the exo lid. Two 1/2" holes in the front for the misting nozzles. ( photos will come soon. still not finished cutting the glass for the lids. just yet....

so... I wish the guy luck!! with his business!!! I am afraid to say!! he lost me as a customer!!!No matter how great his product is, if it comes into a full YEAR when i paid, and nothing but time wasted and no product~~ then anyone is going to have problems with that. The only communication I want... is email/ and money returned!!
 

Attachments

  • Screenshot_2013-04-03-15-39-47-1.png
    Screenshot_2013-04-03-15-39-47-1.png
    215 KB · Views: 468
  • Screenshot_2013-04-04-09-07-58.jpg
    Screenshot_2013-04-04-09-07-58.jpg
    158.6 KB · Views: 461
  • Screenshot_2013-04-09-16-37-58-1.png
    Screenshot_2013-04-09-16-37-58-1.png
    399.1 KB · Views: 475
When i ever bought cages i paid with Bank Card as i got a 6 month time frame to file claim. So not have to deal with people like him. Ive did one charge back on a guy and he got pissed. My bank took the money back from his bank, which put him in the negative, he had the gull to get pissed.

IM sure your SOL with the bank now to file chargeback. Your last option is to serve him in court to recover the 650 which you will get back, and no need for a lawyer. Check with your bank as some have different time frames on charge backs and or make an exception
 
RichsBallPythons said:
When i ever bought cages i paid with Bank Card as i got a 6 month time frame to file claim. So not have to deal with people like him. Ive did one charge back on a guy and he got pissed. My bank took the money back from his bank, which put him in the negative, he had the gull to get pissed.

IM sure your SOL with the bank now to file chargeback. Your last option is to serve him in court to recover the 650 which you will get back, and no need for a lawyer. Check with your bank as some have different time frames on charge backs and or make an exception
Click to expand...

yeah!! its too late with Wells fargo!! I called them!! .. its past the 6 month mark!!! I am filing through small claims in Maine!! I already summited my sprint phone records of ALL my texts/ my bank statement. but it sucks i have to chase this down!!! I filed a complaint with a BBB. All I want is my 650.00 back!!!
 
I was hoping to never have to write a "bad guy" thread, but here we go! In this case I was kind of friends with Jason, but I still got his usual treatment and no tank in the end after dealing with excuse after excuse. I also traded some photography in lieu of a discount, and I've revoked his right to use those for not following through on his end. I want everybody to see how this guy treats customers he knows personally, and show once again that he's not someone you want to deal with. To make me seem a little less gullible, I knew Jason's rep, but also had a fairly smooth transaction with him at Tinley NARBC. I was originally going to order more then a single tank, but wanted to see how this transaction went, and I did receive a little bit of a discount as well. I also didn't spend a ton of time on his photos knowing that there was a good chance of him flaking out.

Anyways, here we go. I ordered a tank in August 1, 2013, knowing that Jason had a surgery upcoming. I asked for honesty up front when inquiring if he felt that I could get to my tank before his surgery, and he promised me delivery before that happened. Alas, it did not of course. At that point, I was kind of stuck with being patient, how do you get talk sternly to someone in recovery without guilt? I was more then patient, and even encouraging to his recovery.

Since then, it's been nothing but empty promise after empty promise, and a constant run around of spotty poor communication. I could post a slew of emails and texts that go on for months, but I personally don't want to read through a bunch of bs from a "checks in the mail" guy. That's the worst because the more it goes on, it becomes an insulting of intelligence. He has definitely recovered, as he's building new tanks and just received a bunch of new glass. I can't believe that he's still accepting new orders when he hasn't fulfilled his obligations from August of 2013, and I'm sure there are many waiting for orders longer then that!

I've moved on from this ordeal, and gave him a bad review on his business page on Facebook that he can't remove. I'm also going to report him for fraud, to the BBB, etc... He's promised me a refund that I've yet to receive, and also the tank, but no go of course. It's just more empty promises from Jason that he'll probably never follow through on. I just don't understand people like that. At least I'm the type of person that has a very high threshold before I lose my temper and patience, and Jason has surely passed that and brought out some badness. I dressed him down like nobody's business, I'm now helping out one of his competitors with photos, and via these negative reviews, I'm feeling much better! I'd rather have my tank or money though, and I'd love to send him a bill for all of my time he's wasted with his constant slew of lame excuses. If I ever do receive my tank or refund, I'll post it here, but I'm not going to hold my breath either.
 
I ordered a cage from him a year and a half ago at White Plains, and he personally delivered it to me so I wouldn't have to pay shipping. It baffles me that he's so flaky with his customers, our transaction went extremely smoothly. He even helped us move it into our apartment! How unfortunate that he's burned so many people. :(
 
The first tank I ordered from him he delivered to my home as well, but only because he missed all of Friday night and most of Saturday's Tinley, where he was supposed to be a vendor! I should have known. He ended up not pre-drilling the holes I requested, so he drilled the holes in my living room hah! Then I ended up taking his crew out to lunch in my neighborhood, and he still screwed me over! I was super hesitant with how Tinley went, but I had two females that didn't get along, so I had to separate. That tank was cycling so well, I wanted to match it so it was basically plug and play. The Tinley deal was a little rough obviously, but in the end I got what I wanted 48 hours late. After having Jason in my home, and me being supportive during his health issues via Facebook and texts, this is how he re-pays me. Makes me sick! Despite some people having some positive transactions, it's not worth the risk at all in my opinion.
 
Back
Top