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Inquiry The Rat Deli

acheela

acheela

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Anyone dealt with these guys? I ordered a small order (I mean SMALL) 11 days ago. When I look up the status of my order it still shows "pending. " I've emailed them and tried calling them twice, and have gotten no reply. I'm on the verge of opening a dispute through paypal... It seems like they could ship or reply within 11 days.
 
They are terrible. Same thing happened to me I called and emailed and facebook messaged them trying to order and no response. STAY AWAY
 
Same with me. Ordered 3 weeks ago today and haven't heard a word and can't get a hold of anybody. They WERE my favorite feeder company. Never had a single problem with them until now.
 
I actually live about 15 minutes from the address they have posted on FB. I am gonna drive by there tomorrow and see if I can talk to anyone. I will keep you posted.
 
These two dudes bought the name from the owners.

The Rat Deli used to be based in Texas. It is no more.

These dudes figured buying a name that already has a reputation without having to put forth ANY of the effort to obtain it was a good idea. They also did this QUIETLY without informing ANY of the customers.

I have heard that their practices on raising their rodents are horrible and the quality is NOTHING compared to what it was when it was really The Rat Deli out of Texas.

Stay away.

Whenever someone buys a name just to have the reputation and informs NONE of the customer base until confronted that is a massive red flag.
 
-------- Original message --------
From: Most Awesomest <*****@aol.com>
Date: 11/28/2013 9:46 PM (GMT-05:00)
To: [email protected]
Subject: A Few Questions About The Rat Deli


Hello,

My name is Diem Boubede, I have been ordering from you guys since last year because your quality of rodents for the price you offer was exceptional compared to most other suppliers in the nation.


I have recently been informed that you guys have been bought out by someone else, and I was concerned as to if this was true or not. The information I am being given is that the purchasers of this business are new to rat breeding and supplying and there are concerns about quality suffering over time. I hope I am offering no offense by bringing this up, but the life of my animals relies on the quality of the product I offer them to eat, so this is a big deal to me. I have already had to switch providers three times since leaving Florida or Arizona.

If you could please offer some insight into this matter, I would greatly appreciate it. Thank you.

Sincerely,
Diem

-----Original Message-----
From: theratdeli <[email protected]>
To: Most Awesomest <*********@aol.com>
Sent: Thu, Nov 28, 2013 11:13 pm
Subject: RE: A Few Questions About The Rat Deli

It is true we purchased The Rat Deli about 3 months ago. We appreciate your concern and hope you will continue ordering from us. We are confident you will be pleased with our product and service. We have heard that several breeders are unhappy about us competing in there market and if those folks weren't talking...we doubt anyone would ever know about this change. We are currently growing leaps and bounds and are excited about our success. We look forward to supplying you with all your feeder needs. We also breed snakes and many different reptiles and would not send out a feeder we wouldn't feed our own.
If at any time you have questions or concerns feel free to contact us.
Management
Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone



They haven't even changed the website. All they did was alter the phone number.

This is a lie:

"The Rat Deli is a family owned and operated frozen feeder business.

We have been in business since 1994 providing quality service and product to our customers.

With over 30 years of reptile experience we work hard to ensure you receive a quality product.

If you have any questions call our number for any information you need. "

That pertained to the ORIGINAL owner. Not the new ones.
 
ShadowAceD said:
-------- Original message --------
From: Most Awesomest <*****@aol.com>
Date: 11/28/2013 9:46 PM (GMT-05:00)
To: [email protected]
Subject: A Few Questions About The Rat Deli


Hello,

My name is Diem Boubede, I have been ordering from you guys since last year because your quality of rodents for the price you offer was exceptional compared to most other suppliers in the nation.


I have recently been informed that you guys have been bought out by someone else, and I was concerned as to if this was true or not. The information I am being given is that the purchasers of this business are new to rat breeding and supplying and there are concerns about quality suffering over time. I hope I am offering no offense by bringing this up, but the life of my animals relies on the quality of the product I offer them to eat, so this is a big deal to me. I have already had to switch providers three times since leaving Florida or Arizona.

If you could please offer some insight into this matter, I would greatly appreciate it. Thank you.

Sincerely,
Diem

-----Original Message-----
From: theratdeli <[email protected]>
To: Most Awesomest <*********@aol.com>
Sent: Thu, Nov 28, 2013 11:13 pm
Subject: RE: A Few Questions About The Rat Deli

It is true we purchased The Rat Deli about 3 months ago. We appreciate your concern and hope you will continue ordering from us. We are confident you will be pleased with our product and service. We have heard that several breeders are unhappy about us competing in there market and if those folks weren't talking...we doubt anyone would ever know about this change. We are currently growing leaps and bounds and are excited about our success. We look forward to supplying you with all your feeder needs. We also breed snakes and many different reptiles and would not send out a feeder we wouldn't feed our own.
If at any time you have questions or concerns feel free to contact us.
Management
Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone



They haven't even changed the website. All they did was alter the phone number.

This is a lie:

"The Rat Deli is a family owned and operated frozen feeder business.

We have been in business since 1994 providing quality service and product to our customers.

With over 30 years of reptile experience we work hard to ensure you receive a quality product.

If you have any questions call our number for any information you need. "

That pertained to the ORIGINAL owner. Not the new ones.
Click to expand...





Well, crap. I have been considering them. I guess I had old info.
 
Here's what I've gotten so far:

[email protected]
To Me
Jan 3
The Rat Deli
PO Box 1422
Kernersville, NC 27285
US
Order Confirmation
Order #3055
Placed: 01/03/2014 06:56:43 EST
Status: Pending

Thank you for your order. Below is a summary for your records. You may check the status of your order here. Feel free to contact us via email or at 3365777621 for assistance with this order.

After 9 days I called the number they have listed and left a message because the order was still pending. I also emailed them. For some reason my stupid email didn't save it in the sent folder. After 10 days I called again, left another message, and another email. Yesterday I got this reply...

Keisha West
To Me
Jan 14 at 7:42 AM
You order will ship out today.

Date: Mon, 13 Jan 2014 19:19:49 -0800
From: [email protected]
Subject: Where's my order?? Second email
To: [email protected]

Invoice #3055, placed on 1/3/14, STILL no change in status from "pending". Two phone calls have gone unanswered, and this is second email inquiry. I would greatly appreciate if you could tell me SOMETHING?? I understand things happen at times, but no communication this day in age is very unprofessional.

Today I emailed them again to see if they indeed had shipped or not, and so far nothing... I did file a dispute yesterday with paypal, and it was only after that they decided to send me this friendly note. I might be acting impatient to some of you guys, but according to their website, my order should have gone out on the 7th. And here is the status of my order right now.

Frozen feeder rats/Low prices high quality/vacuum packed

We take request on sizes to meet your needs

We do not outsource to other breeders and call them ours like many others
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Big Cheese is good quality in the Texas area.

They have recently revamped their facility and website so I'd look into them if I were you.

You should win the PayPal dispute.
 
I ordered from the mouse rack out of Alpine, Tx. This is my second shipment from them, and their stuff is great!! I ordered from them on the 13th, they shipped the 14th, and the package is in Lubbock right now for delivery tomorrow... They are very reasonable on shipping as well. :yesnod:

I filed a dispute on paypal, so far they haven't replied to them either. I also emailed them again... this time I cc'd it to myself...:angry::censored: Just burns me up... I have baby snakes making laps all day long hunting food...
 
OK, this needs to be moved to a full blown bad guy post. I DID get the rats today, they are NOT vacuum packed as advertised, AND they were completely thawed out. They just threw them into a dinky styrofoam container, no dry ice, no packing, and shipped them like that. I'm fuming now...
 
This is so disappointing. I loved the Rat Deli under the previous owners =(
 
acheela said:
OK, this needs to be moved to a full blown bad guy post. I DID get the rats today, they are NOT vacuum packed as advertised, AND they were completely thawed out. They just threw them into a dinky styrofoam container, no dry ice, no packing, and shipped them like that. I'm fuming now...
Click to expand...

Please post photos of everything.
 
acheela said:
OK, this needs to be moved to a full blown bad guy post. I DID get the rats today, they are NOT vacuum packed as advertised, AND they were completely thawed out. They just threw them into a dinky styrofoam container, no dry ice, no packing, and shipped them like that. I'm fuming now...
Click to expand...

You gotta be kiddin?

( facepalm )
 
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