The animals certainly did appear healthy when I received them, though the one that dioed was very small, he did not at that time appear dehydrated. It was not your questions that seemed cold, but your response with your advice.
If you would like a close up of the enclosure, and exatcly how it was set up for this gecko, I will have my girlfriend take a few close ups of it, as Im not able to work her camera properly.
The temperatures of the enclosure were taken by placing the probe of a digital thermometer inside the terrarium, which usually did not differ much from the temperature of the rest of the room. Humidity was gauged by placing a hygrometer inside the terrarium and taking a reading off of it after some time had passed. I would also take note of the mositures of the substrate and condensation on the walls of the enclosure, even though I understand that condensation does not mean a higher humidity level per se.
Your questions were certainly warranted, but your response and advice seemed to either ignore the fact that I had answered those questions or implied that I was lying. Judging from your responses, it seems to be a bit of both.
Obviously you could tell the gecko was dehydrated judging from its live photo, but I do not understand how you could tell it was dehydrated by looking at its corpse that had sat wrapped in paper towel for a day. Of course, the gecko was very dehydrated and stuck in "dry shed" as you put it, thats why I contacted you.
If you still do not understand why I didnt contact you sooner I will explain. When the geckos arrived they appeared healthy to me, and I informed you of such. The first sign that the gecko was having trouble was when it did not complete a shed after being here for about a week, maybe less. I did not contact you because I attributed the problem to a humidity issue and took steps to correct it. The next issue was that the gecko wouldnt eat, in fact none of them would eat CGD, but would eat newborn dubia nymphs. This one wouldnt eat at all, though I had frequently witnessed it drinking. I have read in several places that after receiving them they can be stressed and may not eat for up to three weeks, given that, I assumed it was normal and did not contact you. I noticed the gecko was looking dangerously thin on September 1st after photographing it. I should have contacted you at that point, but it had already been two weeks ( the terms and conditions link on your website is a dead link, but I was under the impression it was something like six days). I attributed this problem to its not eating due to stress, and began trying methods to entice the animal. After having no luck, I began adding pedialyte to the water. At this point the animal began to rapidly decline, and it was at that point that I contacted you, not because I wanted you to give me a refund, not to file a complaint, not blame the whole problem on you, but to ask you for help and advice. Unfortunately it was too late by that point, even though all the advice that you HAD given were things that I had already been doing.
Is it unheard of to you that geckos can get stuck in shed because they are sick? I am not implying that you did not care for the animal properly. What Iam saying is that either there was something wrong with the animal that you were unaware of, or that it didnt recover from the stress of shipping or both. I dont hold you or your company responsible for either possibility. I did voice some concerns and possibilities, and my main motovation of posting this information (in a good guy thread mind you) was to relate my own experiences with your company and my decision not to purchase anything from you anymore. As I understand it the purpose of the BOI is to provide information. I related my experience with Underground reptiles, which is receiving a dead frog that was poorly packed for shipping, and having one out of the four geckos I received die weeks later for reasons I do not understand. If that information may cause someone to think twice about ordering from you when weighed against any other testimonials posted to this forum, then it is what it is. My intention was to provide information, not cause direct damage to your companies reputation.
You still seem to be under the impression that me querrying you for help with my sick gecko was a "notification:" that there was a problem with your services. While I suspect that the gecko had some sort of problem that I believe you werent aware of was besides the point. I contacted you asking if there was anything I could do, not if there was anything YOU could do, aside from provide tips and advice after evaluating the problem. Your evaluation, probably due to the fact that you didnt want your company held liable, would not even approach the possibility that the gecko had an underlying health problem, or that it was having trouble recovering from the stress of shipping or anything like that, but that the only thing you could point towards was that I had somehow managed to neglect to provide proper care to my gecko. Iam well aware that 5 weeks is well beyond a warranty, but that isnt why I contacted you. I contacted you as oppossed to say, inquiring on a forum, was because I felt I would get a faster response with a higher quality of information.
The only thing you have done wrong was respond in a somewhat denfensive and dismissive manner after I informed you my gecko had died and provided you with the information you asked for. As I said, it added insult to injury (an injury I do not directly attribute to you, only the insult). I do not feel that you owe me anything at all. I would like you to however provide me with an explanation of why, in your opiniuon, a young and supposedly healthy gecko would rapidly deteriorate in health and die only weeks after being shipped to a comsumer, supposing that the consumer provided adequate care for the animal. Iam not ruling out the possibility that I have made some mistake in their care, but lets suppose this gecko was in the care of someone that you know was taking proper care of the animal and the result was the same, what do you think may have caused that.
Also, if there is any more information I could provide you with that may help me ensure that Iam taking proper care of my animals, that would be helpful as well. And this out of pure civility, I dont think eithe rone of us owes the other anything at all....oh, but a small bit of condolence on the loss of my gecko would be nice. Despite what you may think, I provided this gecko with extra special care in the short time i had it, and its loss was somewhat saddening to me. Thank you.
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