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Bad Guy Jen Harrison- Beware

When breeding and selling animals there are 2 important things to remember, those are golden rules to me.

1/ The funds are not truly yours until the transaction has been fully completed and the customer is satisfied.

2/ The animals are your responsibility until being deliver in a satisfactory manner.

While I understand that things happen in life, that there are priorities and that times can be rough (we all go through those) the buyer is not responsible for any of those whether it’s your cat’s surgery, rent issue or money issue that your parents are experiencing.

The buyer should either get their snake or their money back. not tomorrow not in a month but NOW, it’s already overdue.
 
knoxpython said:
This lady sounds like a classic scammer.
Click to expand...
Well, all the excuses and rationalizations are definitely a bit weak; she could have made much better choices throughout the whole situation. That being said, I'm having an uncharacteristically hard time completely condemning her. While I definitely can't fault the OP for being frustrated with the whole deal, I can't help thinking that this thread may have been a bit of an overreaction. At least, when you consider that the seller was still in contact and seemingly trying to make something happen. We tend to be cynical lot, but sometimes life really does take a giant dump on people.

I just can't recall ever reading anything that even remotely implied that Jen wasn't a do-right kinda businesswoman. She wasn't rude or aggressive with the OP, doesn't seem to have said anything that would imply that she didn't fully intend to make the OP whole. Sadly - for both of them - her best just isn't good enough right now. Again, there's nothing in here for the seller to be proud of. I'm just not really seeing a "Bad Guy"; more like a series of bad decisions. Maybe I'm just loopy from lack of sleep. :willy_nil
 
Fangthane said:
Well, all the excuses and rationalizations are definitely a bit weak; she could have made much better choices throughout the whole situation. That being said, I'm having an uncharacteristically hard time completely condemning her. While I definitely can't fault the OP for being frustrated with the whole deal, I can't help thinking that this thread may have been a bit of an overreaction. At least, when you consider that the seller was still in contact and seemingly trying to make something happen. We tend to be cynical lot, but sometimes life really does take a giant dump on people.

I just can't recall ever reading anything that even remotely implied that Jen wasn't a do-right kinda businesswoman. She wasn't rude or aggressive with the OP, doesn't seem to have said anything that would imply that she didn't fully intend to make the OP whole. Sadly - for both of them - her best just isn't good enough right now. Again, there's nothing in here for the seller to be proud of. I'm just not really seeing a "Bad Guy"; more like a series of bad decisions. Maybe I'm just loopy from lack of sleep. :willy_nil
Click to expand...

Nope. I agree with you. This could have been handled better by both parties. Jen's been around long enough to know better, but we all mess up sometimes and I agree, it's not like she was trying to run a scam, she just didn't, I don't know, do good enough, to be plain and simple and I'm not even sure that it's totally her fault, which is why I don't think this should be a bad guy thread.

She's not a bad guy.
 
Wilomn said:
Nope. I agree with you. This could have been handled better by both parties. Jen's been around long enough to know better, but we all mess up sometimes and I agree, it's not like she was trying to run a scam, she just didn't, I don't know, do good enough, to be plain and simple and I'm not even sure that it's totally her fault, which is why I don't think this should be a bad guy thread.

She's not a bad guy.
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Well poop. For some reason I didn't see a lot of the posts above this one before I wrote it. A lot has been said since I was last on this thread.

I still don't think she's a bad guy, but it certainly is a large black eye, the way she's handled this. Those of us who have been around since the last time she was the center of a large thread know she knows better, BUT, ... very poorly handled.
 
Guy Castro said:
She is a crook, plain and simple. Poorly handled? Really? This situation hasn't been "handled", it's still on going.:rolleyes:
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It's still going on because, apparently, the seller isn't in a position to give her the money..yet. She's done nothing to even hint at the possibility that she won't follow through. Had you bothered to read and comprehend the thread, you may have caught this:
Pink Lady Exotic said:
That said, I have NEVER denied owing you a refund, have NEVER said I would not pay it, and have NEVER ignored you or dropped contact as a scammer would. I have stayed in communication with you and continued to do what I can to resolve the situation -- to include listing the rest of my non-essentials in order to bring in funds to resolve this transaction among other necessities.
Click to expand...
While clearly not good enough for the OP, it's laughable to even imply that there's been no effort put into remedying the situation. As has been pointed out, she does have snakes listed for sale, which, at least circumstantially, supports this statement:
No money for shipping. If you would have told me you still wanted her 2 weeks ago, she would have been able to go out with the other 2.

If something sells, then I will send her out.
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Seriously screwed the pooch? Yep. Crook? Not that I can see. Since you chose to throw the word around, how about you show us her malicious intent. Let's see it.
 
I don't think Jen is a crook or scammer...but there's no denying that she dropped the ball. Bottom line is that her personal issues are irrelevant - she posted an animal for sale; it is her responsibility to deliver, or satisfy her customer. She has failed to do either.
 
knoxpython said:
This lady sounds like a classic scammer. I would not hold my breath on a refund any time soon. Give her a week, then take legal action.
Click to expand...

Guy Castro said:
You've got to be kidding! She is a crook, plain and simple. Poorly handled? Really? This situation hasn't been "handled", it's still on going.:rolleyes:
Click to expand...



Sorry to disagree with the 2 of you but I dont see it that way.

Seems like she is in a tough spot right now that she can certainly work her way past.although she made a bad choice to spend all the money before shipping the bp then hearing from her customer that she was satisfied.she still can get past this.
 
Ed Clark said:
All it will take is a refund to Beth.
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Uh, yeah. Been established. But she doesn't have the money to refund. She doesn't even have the money to ship the snake the buyer paid for in full in April!

Sorry, but historically, here at Fauna, "passes" have not been provided for other well-known vendors/breeders in the past who have not delivered as promised or who have otherwise responded with personal crises and excuses why an animal that was paid for in full was not shipped, or why a refund was not made in a timely manner.

No, Jen is not a proven scammer or thief. However, that snake should have been shipped, especially when she stated in an early text, "shipped 5 out tonight". NO excuses. If not shipped on those days when Jen clearly stated in her posted texts/emails, then the refund should have been issued.

I pay for a snake in April; I expect either the snake I paid for or a refund by June, especially from someone who's been around as long as she has and should know how to safely ship, even in April.

Don't give me a bunch of excuses ... we all have junk and burdens.
 
As cold as it sounds your personal problems aren't your customers problem.

Never spend money until your customer is satisfied.
If you can't do that you shouldn't be in business.

I've had reptiles shipped from Alaska in the dead of winter (GTP) and I've shipped reptiles to Chicago in the dead of winter (ETB). Not a single problem. Just package correctly.
 
SoCalAce said:
Jen, you spent her shipping money without shipping her anything? There is no excuse for that. Maybe you shouldn't be selling animals if you can't afford to sit on shipping money. Even with fully believing you wouldn't scam anyone, you still lose a lot of credibility with that mistake.
Click to expand...

Unfortunately the situation my family was in did not leave me that option.

Again, I never claimed "not to be wrong" or that the money was not owed.
 
Personally, given your statements, I think the smart move on Beth's part would be to file a claim...but, IF she is willing to to give you a chance to handle it, you need to commit to resolving it ASAP.

BTW, "no rush" doesn't mean you get to drag it out indefinitely; and I'm quite sure you know that.
 
Hey Jen, I think it's great that you are not running away from this problem but acknowledging it and continuing to post in this thread, in spite of the rather rude outright attacks that you're getting from some. I think the past has been discussed enough, you've admitted to making a mistake, and there's no sense in beating a dead horse. It would probably be best to focus on the future now. At this present time are you able to:

A) Commit to shipping this snake out today so she has it before the weekend (Assuming Beth is available to receive it tomorrow).

or

B) Commit to providing a full refund today.

From Beth's posts, I believe she would be satisfied with either outcome, you will have redeemed yourself to some degree, and we can put this thread to rest. If you're not willing to do either, can you publically declare what your current intentions are for this customer? Beth can then use this information to make a decision on what her next steps should be.
 
call your credit card company... most companies will reverse the charges, even if its a debit card! I've done it on a debit card as well... I'm sorry you had to deal with this
 
Jen it was very nice that you wanted to help your family out but shipping cost was part of what Beth paid for. The shipping cost should not have been part of the money you gave to help your family because it was not yours to give. As you know in life things happen and now you don't have the money to ship or refund. I'm sure this is not one of your best days having to explain yourself so i don't think your a thief or a scammer. Your heart was in the right place just your business mind was not.
money should not be given or spent till the animal is safe and well in its new home especially if you don't have the money to give back when something goes wrong.
 
I say the buyer could pay to have the snake shipped, and then when the seller has the money, could reimburse both shipping costs. If the seller does not have money for shipping, I hope she breeds her own rats so the snakes are not starving.
 
Obviously Jen did make a mistake here, in not holding on to the shipping money. She has acknowledged that she made a mistake.

I know her and consider her to be a friend. I know that she really is going through a family/financial crisis right now, and that those aren't just excuses. She is not a scammer, and she's not stringing the buyer along. She made a bad decision, and is genuinely trying to correct it. Snakes aren't selling very quickly right now, which I'm sure many people are aware of. Jen does have most of her collection up for sale though, and I'm sure she will be either refunding the buyer or shipping the snake as soon as something sells.

I completely understand the frustration the buyer is feeling. I've been in a similar situation before, waiting for a snake to be shipped out that I had already paid for. That said, it disappoints me that the Fauna crowd is always so eager for blood and drama. Jen is a truly good person, and while she did make a bad mistake, it doesn't justify her being crucified by many of the regulars here.

I don't like the feeling that someone like Jen is being driven out of the community just because she screwed up once. She has contributed a lot in the past, and is a valuable part of the reptile hobby today. I wish people would at least give her a chance to correct things before labeling her a bad guy.
 
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