Here are some post made by Cheyenne Elizabeth, the administrator of Herpetoculture Feedback and Inquiry. Did I say her rules state "All admins on this forum will at all times remain 100% non bias in any and all way so please do not hesitate to post your dealings and feelings when facts are present."
These are form two different threads on their facebook page.
Cheyenne Elizabeth4:56pm Oct 14
Karen, Mike wants a full refund. He also wants to send the dragon back. It is to my understanding you expected him to send it back before giving him his money. I would never do that. Refund him and be done with it. Good lord.
Cheyenne Elizabeth4:57pm Oct 14
Also, a seller who has good customer service will pay the shipping.
Cheyenne Elizabeth6:00pm Oct 14
Karen, here's the deal. I read these emails long before this post hit facebook. If you value your reputation, the best thing here to do is to do the full refund. However, customer does not wish to pay for the shipping again since he already paid to have a dragon shipped that wasn't as described which is the bottom line here. Not. As. Described. Customer simply wants to be done with this. Therefore, you have two choices. Send him a refund and a label for the dragon to be returned. Or let him continue to take further action to spread the word about your ...interesting...business practices.
Puppy-mill bearded dragon mills are not valued on the market. Sounds like you had too many dragons and did not see the clearly old scarred missing spikes. Regardless of how fat or thin that dragon is, he paid TWO HUNDRED AND FIFTY DOLLARS for a dragon that arrived with physical deformities that were not described before payment was made. That is the bottom line here. Your move.
As admin here, I will not tolerate bashing on ANYONE'S PART that means you too Mike. So everyone, watch your mouths. Fight with facts.
Cheyenne Elizabeth6:49pm Oct 14
Karen, are you going to solve your customer's complaint? Because if not, I am removing you.
Cheyenne Elizabeth7:23pm Oct 14
I am waiting on whether or not you are taking your options. If not, you are wasting my time. I am trying to mediate here. You are being far from helpful
Cheyenne Elizabeth7:29pm Oct 14
Let it be known this seller is refusing a refund. This dispute is not resolved. Thank you to those who came by to read. No further comments will be necessary.
And these are from the second thread.
Cheyenne Elizabeth5:54pm Oct 14
Robert, he complained the day after receiving this unhealthy dragon because it is quite simply not what he was told he was ordering. I suggest you ALL keep your attitudes and comments in check. This is a FACT ONLY forum, not a place for speculation, opinions and bashing.
Cheyenne Elizabeth6:04pm Oct 14
The dragon is not leaving his home until you refund him first. You have already proven to be at times unreachable. We are talking about a large sum of money.
I will arrange for shipping of the dragon myself. I can send him a label to have it sent back. But you need to refund him FIRST. I do not trust you.
Cheyenne Elizabeth6:20pm Oct 14
I believe this fine display of poor customer service is a fact. Facts are permitted here on my board. Your reputation is on the line. Refund him Monday morning when he boxes that dragon up. I will have a label for him. Do you think you can agree to that Karen? I believe that is the best solution and here, we like resolutions, not bitch fests.
Cheyenne Elizabeth6:31pm Oct 14
Once I have a label, you HAVE to refund him before that box is dropped off. You can do that, correct>
Cheyenne Elizabeth6:37pm Oct 14
Are you crazy?
Cheyenne Elizabeth6:37pm Oct 14
No, really. Are you insane?
Just for everyone's information since they either made an assumption or its just another lie told by Michael Trombley, he didNOTpay for shipping. It was $250 shipped.