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Customer service

Randy F said:
I understand completely, but you want people to buy from you because of quality. People are buying hets because they want to make visuals but can't afford them. At this point it is more of a quality issue. I replaced a snake that died over a month after it sold. They guy never got it to eat and didn't contact me until it died. I could have said "sorry dude" and done. One snake here and there is good business and standing up for your quality.
Click to expand...

That is a different scenario than the genetic assurance topic my paragraph you quoted spoke to. While there are other reasons to buy hets than cost (I buy hets and homozygous animals and not for lack of budget when I buy hets), I do agree with you regarding why most people purchase heterozygotes instead of homozygotes.
 
This whole topic was brought up not about hets but about a Dom/codom gene that is not there. Then it went to what would be called enough to say it wasn't there. Once we start talking about hets that don't produce it becomes a quality issue. We can do a completely different thread on that. Just as this, it will be dependent on people's ethics. I myself believe my animals are halite enough to stand by them. If I can't stand by what I sell, why should anyone buy from me?
 
Randy F said:
This whole topic was brought up not about hets but about a Dom/codom gene that is not there. Then it went to what would be called enough to say it wasn't there. Once we start talking about hets that don't produce it becomes a quality issue. We can do a completely different thread on that. Just as this, it will be dependent on people's ethics. I myself believe my animals are halite enough to stand by them. If I can't stand by what I sell, why should anyone buy from me?
Click to expand...

A single copy of a dom/codom gene is a het.
 
I am sure you completely know for this example we are separating Dom/codom to show it is not recessive. This is a discussion on where people take responsibility. So we get your facts, you stand behind everything you sell no matter what anyone says it is, cool.
 
Randy F said:
I am sure you completely know for this example we are separating Dom/codom to show it is not recessive. This is a discussion on where people take responsibility. So we get your facts, you stand behind everything you sell no matter what anyone says it is, cool.
Click to expand...

Just going by what you said. Anything with a pair of dissimilar alleles at the same locus is a het regardless of the mode of inheritance. Not about hets, but instead about...hets. The genetic discussion is still unrelated to a scenario of a non-feeder all the same.

I do not disagree with your non-feeder response as a nice practice.

Still, as a matter of quality, any buyer is capable of extinguishing the life of an animal of the utmost quality. I am not immune to this potential, either. I do not know of any buyer that is. That is why so many only cover things to a point. Where that point lies is up to the seller and that should be made clear to prospective buyers in the seller's terms. It is a stroke of generosity to go beyond one's terms. I have from time to time, but that is at my discretion and I am not obligated to do so. Having had a customer who cooked a very expensive baby right after receipt by sticking it in a shoebox right under an MVB placed directly above the box at the height of the shoebox's sides, I know all too well that an animal of the highest quality can be "returned to dust" in short order by zero fault of the seller and for which the seller need not express anything beyond polite condolences to the buyer. If you as a seller decide to sacrifice more than your fair share in response to my explained scenario, you would fully be within your right to do so, but you would be equally within your right not to do so. Neither makes you a better person. Simply a different person.
 
I agree completely. That's why when the guy contacted me and asked about the snake not eating after the second day and I asked if he put it in a bag or box with the pinky? He said he laid the snake on the bed and put the pinky there......I bought it back. Eats great in its tub where it's comfortable! If I know I am not responsible then I try and help them out but do not have an obligation. The guy where the baby died and I actually gave him the purchase price in credit, bought about 6 more from me. I approach every deal as though I was the buyer as well and try and make sense of it.

I actually am in the middle of a sitsuations where someone sold me a leopard pied that after 5 clutches and 2 years gave me no leopards. I am talking to him but it does not look like it's going anywhere. It made me wonder what people think. Like I said, I try and see what people think and not just react. I was not sure if what I offered was reasonable or not. I did not want to put names or actual facts because he could always make good and I cant stand it when people run right out to talk bad about someone.
 
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