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Bad Guy Vincent Menna AKA Anerythristic

Black Adder said:
I was about to ask what was the actual Fedex drivers response but interesting you state " it has changed several times"
Could you elaborate on that?
Even though a signature it NOT required on a parcel, the Fedex or UPS driver still has to scan it himself when he delivers it and the time of scan should be able to correlate to where he SHOULD have been on his route and at least give some idea if possible it was badly misdelivered as you say the neighbours have not seen it.

But above all I so sorry to hear that your very first online reptile buying experience has gone so horribly wrong, it should have been a joyous occasion!
I know that even now I still get excited at the prospect of a delivery with a new animal......wait I DO have a yt cribo arriving today.....
It never gets old and I hope you do get a satisfactory resolution and please do not give up hope for the herp nation!
Click to expand...

Black adder, yes, im a manager with American Airlines and I have an employee who retired from fedex last year before coming to work with us and he said there is everything sketchy about this whole deal.
But...I can't do ANYTHING because the seller won't initiate the claim process.
I asked my employee the same thing since our baggage scan delivery systems are GPS based and can tell where the driver is in the airport, and we just implemented these systems recently, fedex had used these systems for years. He said that the GPS can be turned off, and sounds like it wad since they had the driver drive out.
He allegedly confirmed the address 2x and I said how, I was home on my computer for work that while morning waiting for the package and not once did a fedex truck stop at my house.
When he came "back" to my house 2 days later he was quite aggressive and as I opened the door he said "yup that's what I thought" obviously I immediately responded "excuse me". He said yeah this is the house I delivered to.
I reported him for the aggressive behavior.

Thanks everyone for letting me vent.
Back to the subject, my employee said that fedex has the same policy as we do at American Airlines that the scanning confirmation is only for tracking purposes and that if questioned and willing to sign forms releasing them from further obligation and statement of non receipt, fedex will pay out the claim.
 
This whole thing sounds very fishy. Not on your part. On the sellers part (Vincent). I'm guessing your best bet will be to get your money back directly through your credit card.
If he contacts you to work it out don't stop with the credit card charge back. Could be a stalling technique so you run out of time getting a charge back.
I'd love to hear the other side of the story. His silence thus far is speaking loudly.
 
Here's the snapshots of the messages I sent that I received no response on his part until I did in fact notify him of my intent to file the claim as well as report him on Fauna's BOI.
Then he responded, but only to tell me he couldn't do anything else and that his end was satisfied.
 
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While I do not know either party there are a few things that I think needs to be addressed so you can better understand how shipping works.

As a seller if you require a signature and the buyer does not answer the door right away (nature’s call etc) the driver will take the package back where it will spend the rest of the day on the truck (trucks do not have AC which can be an issue) only to be re-delivered the next day. Also to keep in mind drivers will tend to knock and run they do not waste time. This explains why signature required is not used by all breeders.

Second thing is insurance, Fedex does not provide any insurance (no such a thing on live animals), if a claim is filed with Fedex the only thing that can be refunded is shipping cost.

The only company that provides insurance is SYR at the rate of $2.50 for every $200 I believe, this is for DOA so even in this case I am not sure this would work. Now if the seller ships using his own Fedex account or Reptile Exspress there is no option for insurance.

All that being said this does not relieve the seller from his obligations however it is a tricky case when the package shows as delivered.
 
While I wholly sympathise with the OP, it looks like they are up against the wall here
If Fedex are sticking to their guns and claiming the animal was delivered, neither Paypal or probably the credit card company will play ball either.
Its basically at a stalemate right now and is a he said/she said situation.
As rightly said there is NO insurance or refund bar possibly shipping cost and yes that goes to the shipper so OP would still have to fight for that.
Very unfortunate indeed
 
I had hoped this might NOT be the case but does not look good
In all my years and many thousands(yes thousands) of deliveries from UPS, FedEx and USPS I have only ever had ONE that was genuinely stolen after being left at my door and I was out all day( no it was not a reptile!)
So it is possible but I think the odds are against it TBH
 
Deborah Stewart said:
All that being said this does not relieve the seller from his obligations however it is a tricky case when the package shows as delivered.
Click to expand...

It is, because it is possible it WAS delivered.
I have had misdelivered items show up as delivered to the proper address, that is a possibility as well.
I have had deliveries to me that when I checked the tracking number on the package, were shown as delivered to the proper address. I was always honest and notified either the recipient or shipper, but not everyone will make that attempt.
 
Lucille said:
It is, because it is possible it WAS delivered.
I have had misdelivered items show up as delivered to the proper address, that is a possibility as well.
I have had deliveries to me that when I checked the tracking number on the package, were shown as delivered to the proper address. I was always honest and notified either the recipient or shipper, but not everyone will make that attempt.
Click to expand...

This is very true. A misdelivered package will be entered, into the system, as delivered.

There is, however, one thing that bothers me.
I can understand the delivery driver falsely stating, to a supervisor, that he made the delivery to the OP's exact address (to cover his own rear or, perhaps, not remembering correctly). Then the driver, allegedly, describing the person that the package was delivered to (although a bit odd if it was a falsehood).
However, if it was a false statement (to a supervisor or "whoever"), what would make that delivery driver take it upon himself to go to the OP's home, by himself, to verify that the OP was the individual he left the package with? Stating, to the OP, "yup, that is what I thought" (that the OP was the person he delivered to).
Something feels "off" about that.

....
 
It is starting to look more and more like this should not be a "bad guy" BOI for Vincent Menna as it appears he did exactly what he was supposed to
He got paid for the animal, he shipped it, provided a tracking number and got confirmation that it had been delivered.
Everything after that is out of his hands and boils down to whoever you decide to believe.
I can well understand his decision to pull his initial offer of a refund after being hit by a chargeback from the OP
Dont get me wrong not saying the OP has done anything wrong at all at this stage but it also does not seem like Vincent Menna has either really
 
I agree that Fed Ex will not pay any claim, probably not even for shipping. I have filed too many to count claims with Fed Ex for damaged items, and every single time it is denied initially for some strange reason. Most of the time the "inspectors" never even open the box to look at the item ( I have proof). Anyway, they would not pay anything for a "no sig" package the driver says was delivered.IMO.
 
I had an issue last week with Fed Ex. The seller put the wrong address in the ship to but had the correct city and state. It shipped. I was able to catch the shipping address error and was able to have it routed to the correct address. The tracking was then updated with it being delivered and left on the porch. I was standing on my porch and it wasn't there. The driver was falling behind and scanned it as delivered so it wouldn't be late. I contacted the trace department and it was delivered a little while later. Fed Ex will work with you but you need to be on top of the tracking and in contact with them immediately if there is an issue. Fed Ex wanted detailed info for the trace and were able to verify the driver jumped the gun with the scan. I'm not sure how a trace was not able to locate the package. Did they ask you anything about your house?
 
Black Adder said:
It is starting to look more and more like this should not be a "bad guy" BOI for Vincent Menna as it appears he did exactly what he was supposed to
He got paid for the animal, he shipped it, provided a tracking number and got confirmation that it had been delivered.
Everything after that is out of his hands and boils down to whoever you decide to believe.
I can well understand his decision to pull his initial offer of a refund after being hit by a chargeback from the OP
Dont get me wrong not saying the OP has done anything wrong at all at this stage but it also does not seem like Vincent Menna has either really
Click to expand...

:iagree:
 
BillZ said:
if the item is not insured then I'm not sure what would be covered by FedEx other than the cost of shipping. Also, having a signature required is something that I've always been told is a bad thing when shipping live animals. In fact, I believe one of the top shipping company's recommend you do not send with signature required. If the receiver is not there to receive then the package could float around for days until a second delivery attempt or the buyer picks up if they see a notice.
Click to expand...

I was actually in my living room for the time frame window they were staying they'd deliver. At no point did anyone show up at my door unfortunately.
 
BillZ said:
I would really like to know what the time frame was in regards to when Fed Ex claims "delivered" and when the OP discovered it was missing AND contacted the seller.
Click to expand...

0957hrs-received notice it was delivered via email
1014hrs-first call placed, no answer
1017hrs- received call back and notified seller of possibility that package was misdelievered

Why do you ask?
 
MidSouthMorphs said:
Something seems off. The OP is the one trying to currently sell a Black Pastel Ringer (Het Pied?) as a Black Pastel Pied. You claim you got scammed but you're trying to rip off someone else? Atleast it doesn't appear to be a Black Pastel Pied.

http://www.faunaclassifieds.com/forums/showthread.php?t=548890
Click to expand...

Good one.... Look at the picture I attached towards the beginning of the thread, also the seller has the listing still posted where it shows 2 very obviously different animals and it's a female cinny pied, the male that I was to pair her with is a black pastel pied male. And why do you all of a sudden assume that I'm trying to scam anyone. I wrote the disclaimer in that post stating what people's opinion was but that it was purchased from a black pastel pied to black pastel pied pairing. So I would appreciate that you not make accusations.
 
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