rabowers03
New member
Hello,
My name is Rachel Bowers. This is my first time posting any kind of bad feedback on here. I am fairly unhappy with a recent transaction I have had with Ms. Freeman at Rainbow Geckos USA. This first started August the 28th of 2015, Rainbow Geckos USA was having an instagram special going on with with some of their geckos. I commented on a picture of one of the geckos that i was interested in to ask if it was available on the special. I was told normally that gecko would not but this time it would be okay. So i had sent out the payment not realizing that i had made a mistake. I then received a message from Ms. Freeman saying that she had not received payment. I double checked and realized that I had sent out the payment to a Deena Freeman instead of Deanna Freeman (shown in pictures below). I had apologized and explained what happened and that i had to wait for the refund to go through to make payment and that I understood if the payment was too late to get the gecko. She said she was alright with it, and the payment was fixed and sent three days later (also shown in pictures). A little over a week or so went by and like anyone that had just purchased something I got anxious and asked if I could possibly get a picture of my gecko and that I was curious about how and when she ships. She explained the gecko wasn't of size yet so shipping had to wait (which I understood and was alright with) and that she had to get to taking photos then she would then send me one. Well about a month or so goes by and I had still not received any photo of my gecko. I then sent her another message asking if she had taken any photos yet and that I would love to see the gecko, she then FINALLY sent me a reply that she had just noticed about a week before hand that the gecko looks to have a double jointed leg (in which I am starting to doubt now, you will read why later in the post with pictures to back it up) and if I want she could send me some pictures of some possible replacement geckos. So I agreed and after yet another week of no photos to choose from I finally just asked for a refund. (i do not have all of the screenshots from this point in time, but if anyone could kindly ask Ms. Freeman to unblock me I would be more then happy to get and post them!!!!)
http://s411.photobucket.com/user/rabowers03/library/Gecko on special
I posted the above because I had noticed she had made a post on her Facebook page stating I was only going to tell half of the truth, so why not start from the beginning.
Okay as for this recent transaction.... On October 9th 2015 Rainbow geckos was having an auction for a Bold Red Stripe Bell Albino 100% het Radar.
http://s411.photobucket.com/user/rabowers03/library/Auction and comments
The auction had ended on October 10th 2015 and I had the winning bid. The auction post had stated that payment for the gecko had to be made within 48 hours of the end of the auction. My payment went through smoothly this time within the first 24 hours, because of the previous accident so I was very cautious. (The auction post with the comments will be pictured, along with transaction history.) I waited until it was a little closer to shipping to pay it but the second she asked anything about it I sent the money which was on October 20th 2015. Okay now remember these dates, if you need to you can double check on the picture of our transaction history. Literally 11 days after i had won and paid for the gecko (aswell as having the shipping paid), she then made a post on October 22nd with some geckos in it saying they will be available for shipping to December HAMM after two people are done looking.... I look in the post and my gecko that i had already completely paid for was there in the post (which will be pictured), I clicked on the picture of MY gecko and the first comment on it was from Ms. Freeman tagging someone and telling them she can throw it in with the others???(also pictured with the dates showing it was after the gecko was sold!) Below is the post with the picture of the gecko I was supposed to receive with its comments, aswell as for the gecko that I actually received!
http://s411.photobucket.com/user/rabowers03/library/Post with my gecko in it made after purchase
I shrugged it off and didn't even mention it to her, thinking it was just a mistake. Shipping time came we made sure everything was ready and i would be here to receive the gecko. The gecko arrived on time and as planned. I then unboxed the gecko took a short look at it then put it away so that it could get adjusted to its new home without to much stress. I then contacted Ms. Freeman to let her know the gecko had arrived safely and was in its new home resting, at which time she asked me to give her a good review on here. Well i wanted to wait a couple of days first to make sure the gecko was eating, defecating, and just overall okay. I trusted her and all but i do that with every gecko when it comes here. Well feeding time came a couple of days later and she was hanging out in her hide again, so i decided Ive given her enough time to at least give her a nice good look. I pulled her out and realized this was not the same gecko I had purchased, the one i had bought and wanted had two full stripes running the sides of her back, a little different head pattern, and a nice cloudy looking tail. I immediately contacted Ms. Freeman to let her know there was a problem and sent her pictures of the gecko I had received along with the one I was supposed to. She stated that she had help with the shipping of the animals and that she was upset that her helper had accidentally pulled her "HOLDBACK" and shipped it to me (which i noticed the gecko i had received was for sale with a price on it in the same post from the 22nd that my gecko was posted in, pictured aswell). At that time she said what we could do is wait for the shipping label to be sent so I could then send this gecko back and wait to receive mine. A day or two passed and she messaged me while I was a busy taking care of my elderly grandmother and taking two sick dogs to the vet with about 10 messages basically stating if i do not contact her within a couple of hours our business will then be finished. about an hour after she had sent all of the messages I was finally able to see them and told her that i was there. She then told me she sent her helper an Email not to cancel anything and that i would have to wait about 2 hours for a reply to see if her HELPER had already canceled it and if so things would have to stay???(after I had waited so long for any pictures from her, and receiving the wrong gecko along with being polite about the ordeal) I figured well its her business and it couldn't be right her saying that i have to keep the wrong gecko. I then said alright thank you and i appreciate you trying to fix this. I waited the rest of the night and never got anything back from her so I messaged her the next morning asking if she had any news and that i was ready to go get the label and ship the gecko. She told me she was at appointments all morning and when she got through she would let me know and that why things had to be handled the day before. A couple of hours later I received a message stating She had just got home and her helper has canceled it? I knew that things here, and simply stated that i would like the gecko i originally purchased. She then started to get rude with one of her messages saying she didn't understand because the geckos were the same morph with close visuals, and bringing up the issue we had with our first transaction months before also tying to say i was late on this one (not realizing i have proof i was not). I then let her know that I knew the gecko she had sent me was not I hold back and that I have seen the post, but not yet letting her know that I saw she was basically reselling my gecko. The only thing she could say back was that the post says they were holdbacks nfs, Im guessing she was hoping or thinking i was talking about a different post she has up. I then asked her again if i am getting the gecko i was supposed to and explained to her why I couldn't do it the day she came up with and never told me ahead of time it was that day like she claimed. So she asked me when the temps get below 35 where I'm from so I sent her a month long forecast. She then said Okay to let her get through these tests and she will send out my gecko and take a loss for the one i have, which was never suggested but okay Im not going to complain about that. I let her know to take her time and do what she needs to do. about an hour after that she sent me another message telling me to box the gecko i had received and go to fed ex with a list of shipping instructions and said it should be simple but to message her if i get confused. I then sent her a message letting her know that I was confused and the last thing she said was that i was going to keep this gecko. Her last message to me said that My last message is what will happen, that she is a single mother and cannot take a $265 loss from her hobby and do not feel that i deserve a free gecko. The last message i sent her from this account before she blocked me I let her know that i was getting frustrated with everything that she actually posted the gecko for sale for less, and finally told her that i knew about my gecko on the post and the comment on the pic saying she could throw it in. Right after that she blocked me and deleted her other posts so i wasn't able to get the last of the messages or exactly all of them but like i said if there is any way you could get her to unblock me i would post them all. I did log on to an old account to send her one last message though it was just to let her know that i was posting a BOI about her, I mean i would like to know if one was getting posted about me.
http://s411.photobucket.com/user/rabowers03/library/Conversation
I used to have high respect for the lady and have always heard good things but this is my exact experience. Sorry if there is alot here but like i said she had posted saying i was going to tell half of the story so here it all is.
http://s411.photobucket.com/user/rabowers03/library/Post made about me
My name is Rachel Bowers. This is my first time posting any kind of bad feedback on here. I am fairly unhappy with a recent transaction I have had with Ms. Freeman at Rainbow Geckos USA. This first started August the 28th of 2015, Rainbow Geckos USA was having an instagram special going on with with some of their geckos. I commented on a picture of one of the geckos that i was interested in to ask if it was available on the special. I was told normally that gecko would not but this time it would be okay. So i had sent out the payment not realizing that i had made a mistake. I then received a message from Ms. Freeman saying that she had not received payment. I double checked and realized that I had sent out the payment to a Deena Freeman instead of Deanna Freeman (shown in pictures below). I had apologized and explained what happened and that i had to wait for the refund to go through to make payment and that I understood if the payment was too late to get the gecko. She said she was alright with it, and the payment was fixed and sent three days later (also shown in pictures). A little over a week or so went by and like anyone that had just purchased something I got anxious and asked if I could possibly get a picture of my gecko and that I was curious about how and when she ships. She explained the gecko wasn't of size yet so shipping had to wait (which I understood and was alright with) and that she had to get to taking photos then she would then send me one. Well about a month or so goes by and I had still not received any photo of my gecko. I then sent her another message asking if she had taken any photos yet and that I would love to see the gecko, she then FINALLY sent me a reply that she had just noticed about a week before hand that the gecko looks to have a double jointed leg (in which I am starting to doubt now, you will read why later in the post with pictures to back it up) and if I want she could send me some pictures of some possible replacement geckos. So I agreed and after yet another week of no photos to choose from I finally just asked for a refund. (i do not have all of the screenshots from this point in time, but if anyone could kindly ask Ms. Freeman to unblock me I would be more then happy to get and post them!!!!)
http://s411.photobucket.com/user/rabowers03/library/Gecko on special
I posted the above because I had noticed she had made a post on her Facebook page stating I was only going to tell half of the truth, so why not start from the beginning.
Okay as for this recent transaction.... On October 9th 2015 Rainbow geckos was having an auction for a Bold Red Stripe Bell Albino 100% het Radar.
http://s411.photobucket.com/user/rabowers03/library/Auction and comments
The auction had ended on October 10th 2015 and I had the winning bid. The auction post had stated that payment for the gecko had to be made within 48 hours of the end of the auction. My payment went through smoothly this time within the first 24 hours, because of the previous accident so I was very cautious. (The auction post with the comments will be pictured, along with transaction history.) I waited until it was a little closer to shipping to pay it but the second she asked anything about it I sent the money which was on October 20th 2015. Okay now remember these dates, if you need to you can double check on the picture of our transaction history. Literally 11 days after i had won and paid for the gecko (aswell as having the shipping paid), she then made a post on October 22nd with some geckos in it saying they will be available for shipping to December HAMM after two people are done looking.... I look in the post and my gecko that i had already completely paid for was there in the post (which will be pictured), I clicked on the picture of MY gecko and the first comment on it was from Ms. Freeman tagging someone and telling them she can throw it in with the others???(also pictured with the dates showing it was after the gecko was sold!) Below is the post with the picture of the gecko I was supposed to receive with its comments, aswell as for the gecko that I actually received!
http://s411.photobucket.com/user/rabowers03/library/Post with my gecko in it made after purchase
I shrugged it off and didn't even mention it to her, thinking it was just a mistake. Shipping time came we made sure everything was ready and i would be here to receive the gecko. The gecko arrived on time and as planned. I then unboxed the gecko took a short look at it then put it away so that it could get adjusted to its new home without to much stress. I then contacted Ms. Freeman to let her know the gecko had arrived safely and was in its new home resting, at which time she asked me to give her a good review on here. Well i wanted to wait a couple of days first to make sure the gecko was eating, defecating, and just overall okay. I trusted her and all but i do that with every gecko when it comes here. Well feeding time came a couple of days later and she was hanging out in her hide again, so i decided Ive given her enough time to at least give her a nice good look. I pulled her out and realized this was not the same gecko I had purchased, the one i had bought and wanted had two full stripes running the sides of her back, a little different head pattern, and a nice cloudy looking tail. I immediately contacted Ms. Freeman to let her know there was a problem and sent her pictures of the gecko I had received along with the one I was supposed to. She stated that she had help with the shipping of the animals and that she was upset that her helper had accidentally pulled her "HOLDBACK" and shipped it to me (which i noticed the gecko i had received was for sale with a price on it in the same post from the 22nd that my gecko was posted in, pictured aswell). At that time she said what we could do is wait for the shipping label to be sent so I could then send this gecko back and wait to receive mine. A day or two passed and she messaged me while I was a busy taking care of my elderly grandmother and taking two sick dogs to the vet with about 10 messages basically stating if i do not contact her within a couple of hours our business will then be finished. about an hour after she had sent all of the messages I was finally able to see them and told her that i was there. She then told me she sent her helper an Email not to cancel anything and that i would have to wait about 2 hours for a reply to see if her HELPER had already canceled it and if so things would have to stay???(after I had waited so long for any pictures from her, and receiving the wrong gecko along with being polite about the ordeal) I figured well its her business and it couldn't be right her saying that i have to keep the wrong gecko. I then said alright thank you and i appreciate you trying to fix this. I waited the rest of the night and never got anything back from her so I messaged her the next morning asking if she had any news and that i was ready to go get the label and ship the gecko. She told me she was at appointments all morning and when she got through she would let me know and that why things had to be handled the day before. A couple of hours later I received a message stating She had just got home and her helper has canceled it? I knew that things here, and simply stated that i would like the gecko i originally purchased. She then started to get rude with one of her messages saying she didn't understand because the geckos were the same morph with close visuals, and bringing up the issue we had with our first transaction months before also tying to say i was late on this one (not realizing i have proof i was not). I then let her know that I knew the gecko she had sent me was not I hold back and that I have seen the post, but not yet letting her know that I saw she was basically reselling my gecko. The only thing she could say back was that the post says they were holdbacks nfs, Im guessing she was hoping or thinking i was talking about a different post she has up. I then asked her again if i am getting the gecko i was supposed to and explained to her why I couldn't do it the day she came up with and never told me ahead of time it was that day like she claimed. So she asked me when the temps get below 35 where I'm from so I sent her a month long forecast. She then said Okay to let her get through these tests and she will send out my gecko and take a loss for the one i have, which was never suggested but okay Im not going to complain about that. I let her know to take her time and do what she needs to do. about an hour after that she sent me another message telling me to box the gecko i had received and go to fed ex with a list of shipping instructions and said it should be simple but to message her if i get confused. I then sent her a message letting her know that I was confused and the last thing she said was that i was going to keep this gecko. Her last message to me said that My last message is what will happen, that she is a single mother and cannot take a $265 loss from her hobby and do not feel that i deserve a free gecko. The last message i sent her from this account before she blocked me I let her know that i was getting frustrated with everything that she actually posted the gecko for sale for less, and finally told her that i knew about my gecko on the post and the comment on the pic saying she could throw it in. Right after that she blocked me and deleted her other posts so i wasn't able to get the last of the messages or exactly all of them but like i said if there is any way you could get her to unblock me i would post them all. I did log on to an old account to send her one last message though it was just to let her know that i was posting a BOI about her, I mean i would like to know if one was getting posted about me.
http://s411.photobucket.com/user/rabowers03/library/Conversation
I used to have high respect for the lady and have always heard good things but this is my exact experience. Sorry if there is alot here but like i said she had posted saying i was going to tell half of the story so here it all is.
http://s411.photobucket.com/user/rabowers03/library/Post made about me
