Poor torts. Circumstances were stacked against them from the start.
WC, flipped, sold to a newbie with limited research/knowledge, over medicated and without any sort of culture, etc., having been conducted (esp. when in an already over compromised state), being given vitamin A without first checking to see if they suffered from vitamin A deficiency, etc.
Plus, who knows if the torts were being given enough fluids/hydration when on antibiotics.
The OP did not, initially, come off in the right way. Calling the seller a name was "off putting".
Also, tagging with "wildlife smuggler" was unjustified. Something else can be, manually, typed in or, if it was truly believed that was the only option (to have "wildlife" in the tag), it should not have been included at all since that tag has the word "smuggler" in it. It is not an absolute necessity, to add a tag or to add more than one tag, either.
Although, from some things stated/asked in this thread, maybe the OP did believe (albeit erroneously), that the seller smuggled the torts.
Unless some behind the scenes things exist, that I am unaware of, I think a better approach would have been to educate rather than solely/simply berate. Mostly due to the OP's very newb status. Just my opinion, nobody has to agree.
I feel most of the onus falls upon a buyer to research, and to educate themselves on, whatever animal species they decide they would like to get/have. As well as researching a seller. This should be done prior to purchase.
However, some things do fall upon the seller's responsibilities (shared or sole) as well.
In this case, I can see where things have, or may have, gone wrong on both sides.
The seller did offer a refund which is great and is about all that can be done "after the fact". Even commendable to offer a refund when it is one month after sale.
Although it appears there may be an extenuating circumstance, or two, in buyer's favor.
Whether the seller follows through, or not, remains to be seen.
That said, I would like to know if the seller actually stated the following (according to OP), with regard to tort care, and if it was all that was said re. care:
"They are the simplest to take care of. Just get a bag of mulch from home depot and feed them Romaine Lettuce".
If this is true, then it would be better for the seller to refrain from giving care advice rather than give out misinformation &/or info that is lacking in its details.
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