Info Pat Kline - neutral review

[tim brophy]

You may have labeled this a Neutral Thread, but based upon your tone and accusatory writing, it sure comes off as a Bad Guy Thread. Glad you got your 9 bucks back!

 

[MichaelS]

This thread is mostly a waste of space and time. In my opinion the whole thing should be discarded or deleted.

 

[sorraia]

Let me clarify the "$9.00 REALLY", it has nothing to do with his prices. It was more about what a measly $9.00 has caused.

Its not about the $9, its about the customer service. Answering a customer's questions incorrectly and then blaming the customer something goes wrong is something I believe others should be aware of. If someone disagrees that's their prerogative.

 

[MrTPlush]

I see they assure live arrival if picture evidence is provided within 2 hours. If this policy was in place when you ordered(not added after this situation) what exactly are you upset about? Your father said they appeared fine, you said they appeared fine when you quicly checked them, and only found issue a good seven or so hours later.

 

[elukacevic]

Its not about the $9, its about the customer service. Answering a customer's questions incorrectly and then blaming the customer something goes wrong is something I believe others should be aware of. If someone disagrees that's their prerogative.

I think the service was fine, you screwed up and should take responsibility instead of trying to ruin someone's reputation in a passive aggressive way.



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[Black Adder]

I think the service was fine, you screwed up and should take responsibility instead of trying to ruin someone's reputation in a passive aggressive way.

Actually the service was FAR from fine, the box was not labeled with either live animals or the species in latin which are requirements for live reptile shipping I believe, certainly it is for snakes, not 100% sure on frogs as I do not deal with them but would be surprised if it is different.
Even if not a strict requirement, common sense in this time of year would tell you to label the box with "live animals" at least.
Would that have ensured the FedEx delivery agent knocked on the door, maybe not but it MAY have.

 

[snared99]

I think the service was fine, you screwed up and should take responsibility instead of trying to ruin someone's reputation in a passive aggressive way.

Actually the service was FAR from fine, the box was not labeled with either live animals or the species in latin which are requirements for live reptile shipping I believe, certainly it is for snakes, not 100% sure on frogs as I do not deal with them but would be surprised if it is different.
Even if not a strict requirement, common sense in this time of year would tell you to label the box with "live animals" at least.
Would that have ensured the FedEx delivery agent knocked on the door, maybe not but it MAY have.

DID you miss the part where they were unpacked by her father and responded they were fine??? Had NOTHING to do with labeling at all. The frogs were fine when they arrived according to whom unpacked them

 

[snared99]

I receive dozens of boxes a year unmarked with no issues. IF you guys want to nit pick about a box which didn't have the species on the box, go right ahead. But other then that we have done nothing wrong here, and even refunded the buyer back for a animals to which died past out TOS.

 

[Black Adder]

DID you miss the part where they were unpacked by her father and responded they were fine??? Had NOTHING to do with labeling at all. The frogs were fine when they arrived according to whom unpacked them

nope I did not miss anything and was not "claiming" the labeling or not had anything to do with the frogs health, maybe you missed that part....
my rebuttal was over the claim that the service was fine which technically without the correct labeling on the box was not fine at all.
And was directed at the poster of that comment and not you but obviously you are the ultimate recipient of said comment as you or an employed shipped the box out with no clear labelling of the contents.

 

[Black Adder]

REMINDER TO CUSTOMERS - Please remember to write the common name and scientific name on the outside of the box or on the inside flap of the box to ensure a smooth shipping process. US Fish and Wildlife requires this information

direct quote from reptiles express website, very first thing you see when you go there.

so just because "lots" of people do it does not make it right or acceptable does it? Now I have also been guilty in the past of not including the species name at times but NEVER have missed labelling as live animals.
so yes maybe nit picking but it is a valid point in my mind
that's all.......

 

[snared99]

No you were claiming we had horrible service which is ludicrous considering the only negative mark you can give us is not placing scientific names on a box, which almost no one does. animals were packed excellent, shipped on time, in excellent health. but cant really plan for them sitting in a cup for a extra 8 hours. should be common sense to change their paper towel.

So i dont see anything wrong with our service to be honest.

 

[Black Adder]

No you were claiming we had horrible service which is ludicrous considering the only negative mark you can give us is not placing scientific names on a box, which almost no one does. animals were packed excellent, shipped on time, in excellent health. but cant really plan for them sitting in a cup for a extra 8 hours. should be common sense to change their paper towel.

So i dont see anything wrong with our service to be honest.

Sigh......
I do hate when people try to put literal words in my mouth.
Please show me just where I claimed you had "horrible service"?
All I stated to ANOTHER poster was that your service was not fine, period.
I can show you a stack of boxes in my garage all with scientific names on so I dispute the claim that "almost nobody does it".
I commend you for having refunded the buyer as you did not have to but this thread was a neutral one, your responses lately may have readers thinking otherwise, always think before you type.......
And that should really be the end of this side bar tbh.

 

[elukacevic]

I think the service was fine, you screwed up and should take responsibility instead of trying to ruin someone's reputation in a passive aggressive way.



Actually the service was FAR from fine, the box was not labeled with either live animals or the species in latin which are requirements for live reptile shipping I believe, certainly it is for snakes, not 100% sure on frogs as I do not deal with them but would be surprised if it is different.

Even if not a strict requirement, common sense in this time of year would tell you to label the box with "live animals" at least.

Would that have ensured the FedEx delivery agent knocked on the door, maybe not but it MAY have.

Would different labeling have motivated you to unpack them into their enclosure at arrival? Come on.


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[snared99]

Would different labeling have motivated you to unpack them into their enclosure at arrival? Come on.


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Exactly, THANK YOU!!

I got boxes in from the biggest names in the business no names on the boxes. So should they be thrown through a thread as well??

Names on the box is not the issues here at all, and im sure people can see that.

 

[Black Adder]

Would different labeling have motivated you to unpack them into their enclosure at arrival? Come on.


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Good lord above
Who the heck said anything about labeling having ANYTHING to do with unpacking, are your reading skills that poor!
YOUR COMMENT SAID SERVICE WAS FINE
My contention that service was not fine due to no labeling on boxes.
Period!
No claims or statements anywhere ever that it would affect unpacking or the life of the frogs!

You pair are making yourselves look bad by dragging this point out, not me...lol.

But while we are on the subject, what does it matter "if the biggest names in the business (whoever they may be) send out unlabeled boxes...IT DOES NOT MAKE IT RIGHT.

I suggest you just drop this as it is only pushing this thread towards the top and more into the spotlight every post.

 

[Stender_JA]

Dude, you're proving the OP's point by arguing about this. FedEx rules state that the box must be labeled live animals of that's what is inside. Even if you can get away with not having it, the animals suffer because the box will be treated as any other box. Have you ever seen how a sorting facility operates? Unless it is labeled fragile they're not treated very nice at all. I've bought and sold a lot of reptiles and never once did a box come or go without being labeled with the species name and live harmless reptile on it.

 

[nickolasanastasiou]

There are the matters of (hopefully more gentle) handling as well as Lacey Act compliance, yes?

I do not wish to divide and subdivide potential fault here. The frog is dead. I wish otherwise. Could it have survived if different actions were taken by the seller, the buyer, or both? Maybe. I do not know. The refund of the price of the deceased frog is generous from one perspective (LAG was satisfied). It is possible that a closer and more immediate inspection upon arrival would have discovered a failure of the frog's health upon arrival, but that is not the observation we have to work with and so we cannot go further with that based on what we know.

Any seller can decide not to do business with any buyer. Given a "bad blood" scenario, I just about expect that.

It is the buyer's responsibility to provide for safe receipt and post-arrival care (research to that effect would also be the responsibility of the buyer). It is the seller's responsibility to label packaging properly. I see no way to tease out if any of this contributed at all to the frog's demise, so best not to overreach IMO.

Probably best to simply part ways and consider the experience to be a learning opportunity by both parties at this point. I wish both good fortune in moving beyond this bump in the road.

 

[Snake-Queen]

No you were claiming we had horrible service which is ludicrous considering the only negative mark you can give us is not placing scientific names on a box, which almost no one does. animals were packed excellent, shipped on time, in excellent health. but cant really plan for them sitting in a cup for a extra 8 hours. should be common sense to change their paper towel.

So i dont see anything wrong with our service to be honest.

The bolded section - I disagree. The only time I have ever gotten a box not labeled with at the minimum, live animals, was when I ordered from an importer. Every other shipment was labeled.

 

[snared99]

This will be the last time i post in this thread because it is getting a bit ridiculous now. The labeling of the box had NOTHING to do with the death of the animals, as her father told her all looked fine when he opened the box.

Should the box be marked, yes, but it had little to do with this case at all. 99% of the time our boxes say Perishable handle with care or LIVE REPTILES, for some reason this box was missed. But again had nothing to do with this issue since the frog was alive at delivery. we are focusing on a point that had little, if anything, to do with the outcome here folks.

 

[Black Adder]

This will be the last time i post in this thread because it is getting a bit ridiculous now. The labeling of the box had NOTHING to do with the death of the animals, as her father told her all looked fine when he opened the box.

Should the box be marked, yes, but it had little to do with this case at all. 99% of the time our boxes say Perishable handle with care or LIVE REPTILES, for some reason this box was missed. But again had nothing to do with this issue since the frog was alive at delivery. we are focusing on a point that had little, if anything, to do with the outcome here folks.

Nope, you are!
All I did was to point out to another poster why I considered service was not fine and then the pair of you have blown it out of all proportion.
Not one single person has even remotely mentioned that incorrect or missing labelling was responsible for the death of the frog apart,again, from the pair of you.
You really should learn to quit while ahead.....