Support Department
Staff - 07/01/2024 5:19 PM
Dear Rich,
We are writing to inform you of a critical security issue regarding the current operating system installed on your server with us, CentOS 7.
As of July 1, 2024, CentOS 7 has officially reached its End of Life (EOL). This means the operating system on your server will no longer receive support or updates from the vendor, leaving your system vulnerable to future security exploits and malicious threats.
As there will be no further updates provided by the vendor, your level of support from ******.com will also be significantly impacted. Whilst we will continue to provide support for your current configuration, any new security vulnerabilities discovered after the EOL date may result in your server’s security being compromised. This may lead to potential compromises, corruption or loss of data on your server. We will continue to offer data recovery support to the best of our ability, however please be aware that the potential nature of these exploits may limit the level of support we can offer if such a scenario were to arise.
To ensure the continued security and stability of your server, we strongly urge you to respond to our support team immediately so that our team can review your options for upgrading to a newer operating system that will continue to receive essential security patches and updates.
We strongly recommend that you do not delay in addressing this matter. Your prompt action is required in order to protect your data and maintain the integrity of your server.
Please note that if your server has cPanel installed, they will begin charging an additional $5 per month for Extended Lifecycle Support (ELS) starting in August 2024. This new additional fee will provide security patches to cPanel’s core system, however it may still leave the core operating system vulnerable. Once you upgrade your operating system to a more recent, supported operating system, this fee will no longer apply to your server.
Thank you for your immediate attention to this important issue.