Reptster.com experience with show sponsorship not good

[BryonsBoas]

After talking with a couple folks I have a theory on the box weight thing. Now I never expected Reptster to not get paid for using their service but an answer may be in how that pay is made.

David sets up the shipping program to use his / Reptster account with FedEx. No prob.

Ok , here is where my theory comes in. Said shipping program is set up to charge for a set weight per box size ...

8x8x8 = 5 pounds
10x10x10 = 6 pounds
etc etc

FedEx picks up the package and scans it into the hub. Now the boxes are charged by actual weight which is less.

If a 5 pound box cost $45 to ship but a 3 pound box costs only $35 , Reptster receives the $10 difference.

If this is how Reptster gets paid then an average of $10 differences x 4,000 boxes = a nice chunk of change.

Now , this is based on the above theory being the way it actually is , I have no problem seeing Reptster being paid for the use of the service if I know , by the terms being laid out , that this is how I am charged and the balance from actual weight subtracted from original billing weight being a fee paid to Reptster. If I don't know this is how Reptster is being paid and I am assuming FedEx is kicking a small fee per package shipped , then I would be fairly ticked thinking I'm going to get a credit when in actuality I wouldn't be.

Just a theory as to why some folks are seeing the discrepancy without getting the difference credited back.

 

[Bill Stonegate]

Mr. Young clearly agreed to pay this couple for their services. How much money they agreed upon, if there even was a "meeting of the minds", seems a bit unclear.

The burr under my saddle on this issue is that Mr. Young HAS NOT PAID A PENNY, and resorted to the scammer handbook. They provided a service for him, which he agreed to, and they should be paid for.

My sympathy is somewhat limited for Kelly and hubby, because, as a lot of readers here know, providing a service without a documented agreement, and no deposit, is a very naive business move.

Services provided are ALWAYS less valuable AFTER the service has been rendered.

I wish them the best for their shows, and I hope they (and others reading this) have learned a good lesson.

Mr. Young's predatory behavior, and his flip attitude about settling up with these folks speaks volumes.

I would never do business with him.

This whole thread would probably not exist, if he had simply said, "Sorry, Kelly, there was a misunderstanding about how much I agreed to pay. I thought we agreed to $250. Here's a check for $250".

Neither party really covered their asses in this deal, but it's pretty obvious that Mr. Young took advantage of the situation, just because he figured he could get away with it.

Pay up, deadbeat.

 

[shrap]

Kelly and Matt,

Thank you for answering those questions. It was not easy for me to ask them but I felt they needed to be asked.

According to a phone conversation with David tonight, those questions are exactly what he said happened. He agreed to the $250 package. He said you kept pestering him repeatedly to upgrade to the $750 package to the point it finally pissed him off and that he just plain did not want to deal with you anymore.

I did tell David that if his version of what went down is the truth that I can understand why he backed out. No one likes to be constantly pressured/pestered into buying anything. On a personal note, I find it rude and unprofessional.

Now with that being said, either you (Kelly) or David are flat out lying about how things went down because your versions are complete opposites. And since I was not there, did not hear the phone conversations and my crystal ball is broken I cant say who is telling the truth and who aint by those emails alone.

I did tell David that regardless of why he backed out, his email/phone call should have said something like, "Sorry but I am no longer interested in promoting your show. Here is XXX amount of dollars to cover any expenses and time you have already invested on Reptsters behalf. I wish you and your show the best of luck".

That would have been the proper way to handle it in my opinion. I personally dont care about which package was agreed to or even why David backed out. He had every right to back out for any reasons he saw fit. But David also had an obligation to make sure their Reptster expenses were covered when he did back out. That is the only place I see David being in the wrong on this one.

 

[MauiMoon]

And my last series of questions for Kelly and/or Matt...

Is it true that David agreed to the $250 package?

Is it true that you (Kelly) immediately tried to upgrade David to the $750 package? And you were told flat out no by David and that he was either doing the $250 package or nothing at all? And that you again agreed to $250 after being told that?

Is it true that you repeatedly kept trying to get David to upgrade to the $750 even though he repeatedly told you no, that it would be the $250 package or nothing at all.

Is it true that you sent multiple PayPal money requests to David for $750 even though he repeatedly said he didnt want the $750 package? That he was only willing to do the $250 package?

Is it true that you used your 5 kids, new marriage and other personal matters to try and persuade David into the $750 package?

Thank you for answering those questions. It was not easy for me to ask them but I felt they needed to be asked.

According to a phone conversation with David tonight, those questions are exactly what he said happened. He agreed to the $250 package. He said you kept pestering him repeatedly to upgrade to the $750 package to the point it finally pissed him off and that he just plain did not want to deal with you anymore.

This is what I was told as well. Hey David all you need to do is post your paypal payment requests. That would solve a lot of stuff.

 

[jayefbe]

This is what I was told as well. Hey David all you need to do is post your paypal payment requests. That would solve a lot of stuff.

David has had MANY opportunities in which he only had to do one small thing to clear things up (call Kelly, send a check, reveal the "e-mails" that he claims to have, etc) but he continues to let things escalate. You have to wonder why.

 

[Dennis Hultman]

Now with that being said, either you (Kelly) or David are flat out lying about how things went down because your versions are complete opposites. And since I was not there, did not hear the phone conversations and my crystal ball is broken I cant say who is telling the truth and who aint by those emails alone.

Absolutely true! How does one measure those situations?

I take into consideration those involved in the transaction's ability to state their case and to answer questions with consistency in their statements. Also, other transactions (reputation does play some role), honesty with other details and statements related or not. Following through with statements of providing evidence to back up their case. Going back to other transactions, I might highlight similar complaints. Usually by the time everyone puts it all out on the table, one forms an opinion.

While I can't state that I know for sure the details of the transaction played out as Kelly stated them or that David's rebuttal is truthful. In my opinion, there are some points that can be weighed by what is here.

Let me ask a few questions.

Has Kelly been willing to answer every question put to her? Has she been consistent? Is she the only one that states that David has a problem with communication? Is she the only one that states David committed to a deal and then refused to respond to either phone calls or emails? How many people stated the same? What is all that worth to anyone else when they form a opinion?

I want to leave my thoughts on this transaction and touch on a recent post.
David, did you really accuse Jamie of stealing boxes?

 

[Cat_72]

You are trying to rium his rep by butting up all your no-reptster signs and not doing business with them. Thats trying to ruin his business. I think he answered the questions. He said that they agreed on $250 but kept getting bills for $750. I don't think he insulted fauna. He insulted the boi and so do lots of people. If he doesn't like the boi why should he come here? If he agreed on $250 then he owes Kelly $250 if they met theri end of the agreement by advertising for reptster. I think there is more to the story that we dont see.

Mark,

Even if you can somehow disregard the whole deal made with the Kordeks....what about the other 3 complaints made? What is your reasoning for completely disregarding those people's problems with David/Reptster?

I fail to see how people not using Reptster because of the obvious issues with it makes it "our fault" for trying to "ruin his rep". I was one that was very willing, at the beginning of this thread, to wait and see how David handled things before making any sort of judgement...he made up my mind for me with his responses, and/or lack thereof.

 

[kmurphy]

Sammy wrote:

I did tell David that if his version of what went down is the truth that I can understand why he backed out. No one likes to be constantly pressured/pestered into buying anything. On a personal note, I find it rude and unprofessional.

That's I big if IMO. It doesn't appear that David has any interest in proving his version of the events. It is left to us to imagine why this is. My feeling is because he can't.

 

[shrap]

Dennis,

I understand exactly where you are coming from. You know that.

I asked Kelly and Matt the first round of questions about what advertising they did for Reptster. Regardless of who is telling the truth in this matter, David does owe Kelly for the time and money they had invested in advertising Reptster. At least in my opinion he does. Does he owe $250 or $750? Absolutely not in my opinion, neither $250 nor $750 worth of advertising was ever done.

The second set of questions were asked because I wanted it on record that Kelly and David's stories were completely opposite. Establishing the fact that one of these two are flat out lying. Which I think is just as important an issue here as anything else. Again, I can not say with 100% certainty who is lying, so I wont come right out and call anyone a liar. Regardless of who I think is lying.

 

[frankykeno]

It's good to see that David has the time to email me back but can't answer to why he is a deadbeat.



from David Young <[email protected]>
to Jamie <[email protected]>
date Mon, Sep 22, 2008 at 11:08 AM
subject Re: Cancel
mailed-by reptster.com

hide details 11:08 AM (1 hour ago)


Reply


Jamie,

No Problem, it was already suspended as you were the first person to steal boxes from the shipping program.

Thanks,
David

- Hide quoted text -
On Sat, Sep 20, 2008 at 3:12 PM, Jamie <[email protected]> wrote:

David,

Please cancel my account and remove my profile from Reptster. After what I have seen on Fauna, I wouldn't do business with you or your site and don't want my name associated with it.

Thank you for your time.

Jamie Glass
Glass Reptiles
www.glassreptiles.com

You know at one point in this thread I really was hoping David would deal with all these issues with a professional manner. I'd have liked to use Reptster over the long haul just for the convenience of it. This, however, is for me the proverbial straw that broke the camel's back!

David had two options for his response to Jamie.

Option #1: I'm sorry Mr. Glass that you've decided to close your account with Reptster. We sincerely hope that should the situation change in the future, you'd consider us for your shipping needs.

Option #2: You're a nasty box stealer! wahhhh wahhhhh wahhhh!

Good lord, did David completely miss basic business etiquette class? Does he enjoy that feeling of shooting himself in the foot? That's the most unprofessional, most ridiculous response to losing a customer I've ever seen publically posted. For what, the cost of a few stupid little cardboard boxes? This guy is just digging this hole deeper by the day.

OK David could have handled his answers more diplomatically but he was honest. David and Kelly need to talk this out. I dont see a reason to try and ruin his business over it.

Diplomatically? How about with even a smidge of professionalism??? No one here is ruining his business. I may not always agree with everything the BOI does or how some issues are handled here but the BOI does not ruin anyone. They seem to be able to do that themselves with little help from anyone here. You ruin a business when you can't or won't get past your own ego to deal with your business associates, customers or peers with a level of respect you'd want offered back to you. David's attitude will hurt his business and David is directly and absolutely responsible for that.

 

[hhmoore]

Perhaps the fact that the $$$ were blacked out in some, but not all, of the emails Kelly posted leaves some lingering doubts as to whether there might be some truth to David's version. Kelly, would you mind forwarding those emails (individually, and with full headers) to somebody for confirmation.

 

[hhmoore]

Perhaps the fact that the $$$ were blacked out in some, but not all, of the emails Kelly posted leaves some lingering doubts as to whether there might be some truth to David's version. Kelly, would you mind forwarding those emails (individually, and with full headers) to somebody for confirmation.

 

[hhmoore]

(oops - sorry about the double post)

 

[shrap]

Don't read more into the question then is there. I was hoping a price would be quoted and then David can decide whether or not he owes it. I was just trying to see if the two sides could come to some kind of an agreement. The question was posed to kelly because only she knows how much time and money she has done. Therefore she should put the price on her actions. I see some people hoping this can be resolved and I am in that boat.
Allen Belcher 706-615-4772

Really Allen? Then why did you post the following on David's profile page?

they are idiots I was trying to get a price from them and was going to pay it for you. Good luck with these idiots. Allen Belcher 706-615-4772

And you wonder why people call you a liar and dont believe anything you say? Maybe that is because you ARE a liar and people are correct in not believing anything you say.

And yes I took a screen shot of if just in case it happens to disappear.

 

[GottaLuvHerps]

Well, it's morning, and I am here to answer questions...good morning all!

(oops - sorry about the double post)

Harald,

I have absolutely NO problem forwarding the original emails to whomever wants to see them. All I need is an email address where to send them.

Just for the record, although I believe I have said this before, the ONLY reason I blocked out the amounts in my original post was because I was not sure if the amount should be posted publicly at first. The one email where I did not block out the amount was simply an oversight, as I did plan on blocking them ALL out.

Kelly Kordek

 

[GottaLuvHerps]

Kelly and Matt,

Thank you for answering those questions. It was not easy for me to ask them but I felt they needed to be asked.

According to a phone conversation with David tonight, those questions are exactly what he said happened. He agreed to the $250 package. He said you kept pestering him repeatedly to upgrade to the $750 package to the point it finally pissed him off and that he just plain did not want to deal with you anymore.

I did tell David that if his version of what went down is the truth that I can understand why he backed out. No one likes to be constantly pressured/pestered into buying anything. On a personal note, I find it rude and unprofessional.

Now with that being said, either you (Kelly) or David are flat out lying about how things went down because your versions are complete opposites. And since I was not there, did not hear the phone conversations and my crystal ball is broken I cant say who is telling the truth and who aint by those emails alone.

I did tell David that regardless of why he backed out, his email/phone call should have said something like, "Sorry but I am no longer interested in promoting your show. Here is XXX amount of dollars to cover any expenses and time you have already invested on Reptsters behalf. I wish you and your show the best of luck".

That would have been the proper way to handle it in my opinion. I personally dont care about which package was agreed to or even why David backed out. He had every right to back out for any reasons he saw fit. But David also had an obligation to make sure their Reptster expenses were covered when he did back out. That is the only place I see David being in the wrong on this one.

Sammy,

First, I had/have no problem with you asking those questions. I had a feeling you had a reason behind it, possibly just playing "devil's advocate" or that you had spoken to David. The main reason I thought there had to be a conversation in there was the mention of PayPal. This is the first that it was brought to this thread, and David's original posts made no mention of it.

We never sent him anything via PayPal, and if since he is claiming we did all of a sudden, I think it would be in his best interest to post these, and to forward the original request emails to a 3rd party. Honestly, if I had someone that I could trust enough, I'd give them our PayPal password and let them go see the activity themselves. I'm not really sure how I can prove this, but I can say that our account had NO activity in or out after May 31st until the donations started coming in for the Supporter's page. I have taken a half-assed screenshot, and am willing to share this, but I am not sure if it will be considered enough proof, as I have cut the shot down to take out the amounts of anything sent in, as I don't think it is professional to post those amounts online. But I will post it nonetheless if I am asked.

I am curious to David's response that he did owe something to us for our services. I am also curious if he said why he never sent ANYTHING ever if he supposedly agreed to a $250 package in the beginning, and why it took him until Sept 3rd to send that alleged email (that he has yet to prove really existed yet) to back out of the deal. (Side note: I still say neither of these things happened).

I have a lot I want to say, but it is more on a personal note and riddled with emotions and feelings that I feel would be unprofessional to post. I have tried EXTREMELY hard to stay professional, even when I have been attacked and ridiculed by people throughout this, and I do not want to start now. This is why I won't put up the rant I typed up and deleted pouring my heart out about how I FEEL about this - I have to stick to the facts as I know them to be true, and I feel I have done a good job at that. But I do want people to try to remember that this HAS hurt in ways that have nothing to do with money - ask anyone who has talked to me on a personal level about this. I was raised to believe in people, to believe in their word, and to never give anyone a reason NOT to believe in mine. I guess one of these days I will learn that people can be like this (meaning how David has been), and will stop being so "soft" in life...

Kelly Kordek

 

[shrap]

Sammy,

First, I had/have no problem with you asking those questions. I had a feeling you had a reason behind it, possibly just playing "devil's advocate" or that you had spoken to David.

Thank you for understanding and thank you for not taking it as an attack. All I wanted to do was establish both sides of the story. Get them written in stone so that there can be no wiggle room.

 

[TripleMoonsExotic]

Kelly, just log in to your PayPal account and take a screen shot of the past 90 days activity.

 

[GottaLuvHerps]

Kelly, just log in to your PayPal account and take a screen shot of the past 90 days activity.

Steph, I will post the screenshot that I took with the amounts of transactions taken out. As I said before, I do not want to post the amounts people have donated to become Supporters, and therefore that has been cut out of the shot. I also believe that any transactions we have had are private for the amounts spent, just as everyone else's are.

Also, everyone can now see that anyone who HAS sent donations are posted on the Supporters page, with the exception of Crix-n-Wiggles right now. I have to convert his file over to a format I can use, and then he will also be posted up.

On another note, I have not received a request from anyone for the original emails. If anyone wants to see them, please let me know and give me an email address to send them to.

Kelly

 

[TripleMoonsExotic]

Yes, I agree that it's no ones business who donated what.
But I think this at least proves that David was lying about the PayPal money requests.