Reptster.com experience with show sponsorship not good

[SPJ]

I sincerely doubt I'll somehow manage to get better than 20% off.

You automatically get 15% off by doing everything online with your Fed Ex account.

 

[Suncoast Herpetological]

You automatically get 15% off by doing everything online with your Fed Ex account.

Actually, just for the sake of making sure the info presented is correct so we can't be accused of a "witch hunt" again, the automation discount Steve is referring to was lowered to 10% by Fedex a few months ago.

It is still relatively easy to negotiate a discount to take you well above 20% in total though.

I find it amusing that the few who are defending Repster no matter what evidence is posted of their infractions are doing so in order to rationalize usung the services of someone who has been proven to run his business with questionable ethics.

Everyone puts a different proce tag on personal integrity

 

[Suncoast Herpetological]

proce = price

 

[jayefbe]

I want to clarify the meaning of my quoted post for the benefit of Jayefbe as he expressed his inability to see any relevance to this thread and saw fit to give me negative karma for it. It means that Kelly really shouldn't have counted on this money before she had it, and that she should have gotten an agreement in writing before posting the banners of somebody that she didn't know personally and had never done business with. It also means that while the aforementioned statement is true it also appears that David is going to pay the price in both damage to his reputation and a certain amount of loss of business as a result of this situation as Kelly is not just going away quietly.

I understood what you meant, but it was just repeated what had been said multiple times.

 

[jayefbe]

1. Late payment transaction -- this is a third party complaint - if the negotiating individual would like to take the time to address the issue then it will be a valid complaint but last I checked third party complaints even against bad guys aren't BOI allowable.

2. non-payment for services -- this is still negotiable as there was no proof of set price or contract or even services rendered.

3. double charging customers for misprinted labels, overcharging customers for the weight of packages -- Where is your proof? This happens with FEDEX and is not just a Reptster issue -- do you know what constitutes some packages being charged actual weight versus those charged dimensional weight? If it cannot be proven as a fact it should not be spoken of as one on the BOI.

4. failure to communicate with a dealer who was holding an animal after a firm and straightforward instigation of a comittment to purchase - Come on really?!?!?! This is business as usual in this industry not a BOI offense - if it is you might want to open up a subforum cause the lists will be long and distinguished.

5. communicate appropriately with a customer when there was an issue with a package being accepted by Reptster's shipping agent - I saw one complaint --I'm sure there is more but if you've ever dealt with Fedex even when you have your ducks in a row things happen -- David has bailed out people that have had troubles shipping, Repster has been reasonably good with solving issues but some have slip through -- no one denys that - it is unfortunate when that happens but it happens in all walks of life. Davids made no qualms with admitting that he is a startup site and bugs are getting worked out - that's not a hanging offense.

If this doesn't sound like the makings of a witch hunt I don't know what does.

You are completely insane. You, seriously, must be the easiest to please customer in the world. To satisfy you, I guess the seller/provider of a service would have to do nothing.

 

[shrap]

So which are you- stupid or dishonest?

Could both be an option?

 

[jayefbe]

Everyone puts a different price tag on personal integrity

Very well said, It's amazing that people continue to support or rationalize their support of a shady business man. If this was involving a breeder rather than a service provider, I doubt we'd be seeing this behavior.

 

[shrap]

I dont have a problem with people coming on here and saying that Reptsters wrong doings are not enough for them personally to stop using their service. I can accept that.
'
But for anyone to come on here and try to completely deny that there was any wrong doing on Reptsters behalf at all is just plain dishonest. Particularly when David himself has admitted to having an agreement in place for two months and then admitted himself that he decided to back out after two months. That is not third party information, that is out of David's own mouth.

I hate scumbags. Not only scumbags that rip people off, but people who blindly support scumbags. Which in reality makes them a scumbag too.

 

[Suncoast Herpetological]

I dont have a problem with people coming on here and saying that Reptsters wrong doings are not enough for them personally to stop using their service. I can accept that.
'
But for anyone to come on here and try to completely deny that there was any wrong doing on Reptsters behalf at all is just plain dishonest. Particularly when David himself has admitted to having an agreement in place for two months and then admitted himself that he decided to back out after two months. That is not third party information, that is out of David's own mouth.

I hate scumbags. Not only scumbags that rip people off, but people who blindly support scumbags. Which in reality makes them a scumbag too.

Ah...but this particular "gentleman" is saving his defenders money. Interesting to know that the cost of personal integrity can be calculated on a per shipment scale.

 

[BryonsBoas]

I completely agree with this. Of course some of you will try and make me look stupid and give me bad karma again for stating how I feel. Im about ready to ask to have my Fauna membership deleted for the way some of you have reacted to me so I don't wonder why David isn't here defending himself. A lot of you dont know how to make a person welcome around this place.

Get thicker skin or stop bringing a one eyed dog with 2 front legs and its butt duct taped to a skateboard to the hunt. Not one of your arguments had any real validity.

While some may be in this for a hobby , others are in it for extra income or sole income. This hobby / industry is what puts food on their table or helps keep a roof over their head. Some just love the animals and want to make some of their investment back to keep their collection on an even keel. What each and every one has in common is they don't want nor deserve to screwed over.

This is business , serious business as millions of dollars pass hands world wide. For every dollar that is exchanged someone's reputation is passed along as well , good or bad. Reputation , customer service , how a seller handles a problem , these are all things that make or break an individual or business in this hobby.

Its not fun and games and its not politics. The BOI is here to pat those that have high standards on the back for a job well done and to warn others of those that would steal the gold teeth from their dead grandmother. If folks don't like the BOI , that's fine , they shouldn't do anything that puts them here in a bad light. Unfortunately that isn't always the case.

Reptster is here due to a stack of problems that needed / still need to be addressed. They refuse to do that. Do they get bashed for it? Yup , they get called out too. Are they any different from anyone else that has graced the BOI in a complaint? Nope , all the others got called out and hammered too. All anyone here really wants is for both parties to stand up , give their sides truthfully and allow those that read the thread to make an informed decision based on what is provided. If one side decides to be an ass about it , its likely that person won't be coddled at all. David had his shot and still has a shot at addressing this.

Sugar coating ain't gonna happen much here. There are some that may put their thoughts in a more eloquent manner and others are just gonna straight shoot it the way they see it. The BOI isn't a typical section of an overall forum. Its not a free for all either but it will get rough. How rough is generally dictated by the responses of the OP or the responses of the person on the bad end of the complaint.Time to grow up and deal with it or take your dog with no hunt back to the porch.

Anyone that can put on blinders ( I suspect duct tape ) to the issues brought against David to justify their use of Reptster or just to stir the crap pot needs to get a helmet and a seeing eye dog. At the rate they are going they will eventually walk into traffic and get smacked by a bus. With some of the arguments they have tried to pass off here , I'm thoroughly surprised they're smart enough to breathe on their own.

If you can't see how David's actions have impacted those that have complaints here , I can't help ya , no one can. If you can't see the impact already , you likely can't or don't want to see the potential impact on others that could likely be forthcoming in the future. If you choose to use Reptster , use it. Stop the damn crying because others choose not to or choose to not buy from those that do. Its YOUR choice to use them , you have that right. Its OUR choice to not use them or not to buy from someone who does. We have that right. Get over it.

All anyone wants is David to address this. No PR lackies , no infomercials about Reptster , no fake e-mails , just David cowboying up and addressing this like a grown man instead of a 16 year old trying to figure out why he has to pee standing up.

 

[BryonsBoas]

This is business , serious business as millions of dollars pass hands world wide. For every dollar that is exchanged someone's reputation is passed along as well , good or bad. Reputation , customer service , how a seller handles a problem , these are all things that make or break an individual or business in this hobby.

I should have taken that farther than just sellers as this is a wide ranging hobby that affects promoters , sellers , buyers , product manufacturers etc.

 

[Mooing Tricycle]

I will not support anyone If you are here, defending david just because youre too DAMN lazy to get fed ex certified for the sole fact of using his service "because its easy" , or youre too DAMN lazy to ask them both for the information presented here, because you dont believe whats posted, and then continue to blither on without the facts, or facts you are unwilling to believe, which are then SKEWED to your personal preference. My standards are much too high for blind willing ignorance.


I have a feeling that im not alone with this one.

 

[jayefbe]

I will not support anyone If you are here, defending david just because youre too DAMN lazy to get fed ex certified for the sole fact of using his service "because its easy" , or youre too DAMN lazy to ask them both for the information presented here, because you dont believe whats posted, and then continue to blither on without the facts, or facts you are unwilling to believe, which are then SKEWED to your personal preference. My standards are much too high for blind willing ignorance.


I have a feeling that im not alone with this one.

You're certainly not. The only thing standing between a reptster user and a fedex certified shipper is sheer laziness.

 

[WingedWolf]

No, it's NOT 'all about the bottom line'. Again, I'm not yet personally convinced David did something ethically wrong, other than handling a social situation badly. I think there is still evidence lacking, and it's possible we'll never see that in this case. People are drawing their own conclusions. It doesn't look good at this point, but it's not exactly cut and dried. Also as I said, if there are any other unresolved complaints in this mess, it's pretty much impossible to find them in 200 pages of mostly air. I don't recall seeing a single unresolved complaint, except one about an animal he said he'd buy but didn't follow through on, but I may have missed them.

Dennis, I do owe you an apology--though your post spurred my complaint, it was not aimed solely at you. If you didn't intend to come across as encouraging folks to question aspects of the business unrelated to the issue at hand without looking into them, then I'm sorry I flew off the handle. I probably shouldn't post at 3 in the morning when coming down with the flu. >.< Yours by far was not the only post that APPEARED to be using the tactic I was complaining about.

Jaye, for every person here who said they received a better discount directly from Fed Ex, unfortunately there are like a dozen who've said the opposite in various other places. I do feel the animals are just as safe with Reptster--in the one instance you're referring to, it was still Fed Ex's error that caused the problem, and getting ahold of one's rep hasn't been something everyone's been able to do so easily in the past. Problems happen. This isn't about the safety of the animals. This isn't about whether or not Reptster's service is 'worth it', and that was my entire point in posting. It's about KELLY'S ISSUE. It's about promotional funding that was offered and then never sent.

The rest of this has nothing to do with it. Jaye, you're still insisting you won't accept a package sent through Reptster. How do you propose to make sure of that? I just pointed out there isn't any way to tell by looking at the package.

If someone wants to figure out how to tell whether a person has used Reptster to print their Fed Ex label, then you can talk about refusing packages sent through them. Otherwise, it's a nice thought, but unless the shipper tells you something other than "I'm sending them Fed Ex", you will not know.

Cat, shipping SNAKES via UPS is illegal, because they will NOT accept a package that is marked to contain a snake, and shipping a package that is NOT marked with the species name is a violation of the Lacey Act. They will not accept and ship a legally marked package. This isn't debateable, it's the truth. The fact that hundreds of people are violating the law does not mean it's ok.

Once more, I am not SUPPORTING Reptster. I'm not supporting Fed Ex, either. I'm using what services happen to be available to me at the moment, and the choices are pretty slender. I imagine that there are dozens and dozens of people out there who are in the same situation, and are keeping their mouths shut. They're probably a lot wiser than I am. People seem ready to take sides, and call this a cut and dried issue--David is a bad guy, no one should deal with him, and that's all there is to it. How much evidence is needed? I want to see evidence of Kelly asking David for $250 or of David specifically agreeing to send $750. We don't have that. We have David replying to an e-mail from Kelly saying he'll send a check, but not how much it will be for. Because of the nature of David's initial explanation, that's the evidence I want to see. If there really was a question of the amount that repeatedly wasn't resolved, then while David's handling of the situation was STILL absolutely atrocious, I can easily see why he doesn't think he owes any money. A somewhat lesser crime.

If a whole bunch of other SERIOUS problems come up to show a pattern of bad behavior (other than "I couldn't get him on the phone for 2 days"), then I would consider it proven that he's too unreliable to deal with at all. But the vast majority of problems anyone's stated so far have been resolved, or are so new there hasn't been a chance yet for him to do so. Again, if anyone wants to pull out any hidden complaints in this thread, it's just impossible for most people to wade through 200 pages to find the legitimate ones.

 

[Southern Wolf]

1. Late payment transaction -- this is a third party complaint - if the negotiating individual would like to take the time to address the issue then it will be a valid complaint but last I checked third party complaints even against bad guys aren't BOI allowable.

2. non-payment for services -- this is still negotiable as there was no proof of set price or contract or even services rendered.

3. double charging customers for misprinted labels, overcharging customers for the weight of packages -- Where is your proof? This happens with FEDEX and is not just a Reptster issue -- do you know what constitutes some packages being charged actual weight versus those charged dimensional weight? If it cannot be proven as a fact it should not be spoken of as one on the BOI.

4. failure to communicate with a dealer who was holding an animal after a firm and straightforward instigation of a comittment to purchase - Come on really?!?!?! This is business as usual in this industry not a BOI offense - if it is you might want to open up a subforum cause the lists will be long and distinguished.

5. communicate appropriately with a customer when there was an issue with a package being accepted by Reptster's shipping agent - I saw one complaint --I'm sure there is more but if you've ever dealt with Fedex even when you have your ducks in a row things happen -- David has bailed out people that have had troubles shipping, Repster has been reasonably good with solving issues but some have slip through -- no one denys that - it is unfortunate when that happens but it happens in all walks of life. Davids made no qualms with admitting that he is a startup site and bugs are getting worked out - that's not a hanging offense.

If this doesn't sound like the makings of a witch hunt I don't know what does.

Please... .stop typing... and go back to page 1

RE-read this thread... proof was given in the form of screenshots. Kelly was advertising for him.

In all honesty...after I read number 2... I just quit reading your post.

Please start from the beginning with an open mind. At this point the only ones that still support Mr. Young for what he has done is RIPster employes and you.... unless you also fall into the former category.

 

[dprince]

You're certainly not. The only thing standing between a reptster user and a fedex certified shipper is sheer laziness.

Truly, it is SOOOOOOOOOOO easy to get FedEx certified. You could almost do it in your sleep. Seriously.

And since this thread started two weeks ago, heck, if someone was on the ball and was just thinking, HEY, I'd like to have OPTIONS (not necessarily throwing Reptster under the truck just yet), they could've started the process then and be done, or darned near close. And then they'd have OPTIONS. Just a thought.

 

[homegrownherps]

Cat, shipping SNAKES via UPS is illegal, because they will NOT accept a package that is marked to contain a snake, and shipping a package that is NOT marked with the species name is a violation of the Lacey Act. They will not accept and ship a legally marked package. This isn't debateable, it's the truth. The fact that hundreds of people are violating the law does not mean it's ok.

It's not a law, it's company policy.

 

[Mooing Tricycle]

I think two people need to read this entire thread before they continue commenting. Im seeing inconsistencies with the information presented.

Shall i name names?

Tosha. and Donna.

Go back and read from post 1, to post 1016 ( this post, duur) and then continue on.

No other complaints eh? or, "you cant find them in this mess" is a sorry excuse. I mean. didnt someone just say " you should know what you are complaining about" Hrmmmmmmm

 

[Mooing Tricycle]

It's not a law, it's company policy.

The only law bit. is the lacey act, which she is referring to.

 

[jayefbe]

You don't recall seeing a single unresolved complaint? Are you serious? You must be dense, or willingly naive.

Every complaint I've seen about reptster has been legitimate, and taken on their own would be enough for me to not use their services.

I'll trust Kelly completely until someone brings up even the slightest bit of evidence that she has said something the least bit untruthful. Until then, she's a freak of nature in her adherence to the truth and ability to withstand illogical arguments like yours. David has lied to everyone's face, so to speak, about this issue. Repeatedly. You're defending a liar. You're turning a blind eye to mountains of evidence. If you're so easily taken in, I feel sorry for you. Your complete inability to discern the good guys from the bad is simply unbearable, and at this point, the only way I can comprehend your pathetic attempts to somehow garner the most measly of defenses for David, is that you have a mental disability.