Info East Coast Dragons poor Communication

[capt._howdy]

i recently purchased a dragon from Scott( East Coast Dragons) upon arrival my wife and i realized that the dragon we ordered was the wrong sex we ordered a female and we ended up with a male. Normally we wouldnt have cared since it was a very nice dragon. He wasnt very good with communication from the start but Scott has a reputation for having very nice dragons so i figured he was busy with it being a holiday weekend (the fourth of july). No biggie but after to told him about how we had a problem it got worse.. He didnt even tell us that he shipped it out till 2:30 am day that is was supposed to arrive.
Ill just post the emails so you can understand why im frustrated.

 

[capt._howdy]

the emails didnt go on so here they are its the most recent email to the very first email. im not that great on a computer so if any one can straighten this out for me go ahead.



Hey Scott,
He got here fine... But he's a he and not a she. I'm male heavy as it is otherwise I would say screw it. I wanted a girl... But he's a definite boy and it's as clear as day. We need to figure something out.

Thanks

--- On Tue, 7/7/09, East Coast Dragons <[email protected]> wrote:


From: East Coast Dragons <[email protected]>
Subject: Re:
To: "Shine F" <[email protected]>
Date: Tuesday, July 7, 2009, 2:43 AM

The dragon should be to you tomorrow.She went out today. We Hatched her.Thanks I had a nice 4Th.I hope yours was good.
Thanks

Tired of buying bearded dragons that lose all their color? At East Coast Dragons, these colors never fade! We specialize in high quality, high COLOR bearded dragons.
Check us out!
www.eastcoastdragons.com
[email protected]


--- On Mon, 7/6/09, Shine F <[email protected]> wrote:


From: Shine F <[email protected]>
Subject: Re:
To: "East Coast Dragons" <[email protected]>
Date: Monday, July 6, 2009, 12:13 AM

Hey!
How was your 4th? Did you get the payment? And also, I was wondering if she was bred by you guys? I was planning on eventually breeding her with my male Marketed Leucistic x Marketed Leucistic/Hypo and I didn't want to end up inbreeding them.
What carrier is she being shipped by?

Thanks!

--- On Sat, 7/4/09, East Coast Dragons <[email protected]> wrote:


From: East Coast Dragons <[email protected]>
Subject: Re:
To: "Shine F" <[email protected]>
Date: Saturday, July 4, 2009, 9:19 PM

HD was 2-4-09

Tired of buying bearded dragons that lose all their color? At East Coast Dragons, these colors never fade! We specialize in high quality, high COLOR bearded dragons.
Check us out!
www.eastcoastdragons.com
[email protected]


--- On Sat, 7/4/09, Shine F <[email protected]> wrote:


From: Shine F <[email protected]>
Subject: Re:
To: "East Coast Dragons" <[email protected]>
Date: Saturday, July 4, 2009, 3:31 PM

Alright, I wasn't sure since I just now was able to check my email. I'll send you the payment shortly. When was her hatch date?

--- On Sat, 7/4/09, East Coast Dragons <[email protected]> wrote:


From: East Coast Dragons <[email protected]>
Subject: Re:
To: "Shine F" <[email protected]>
Date: Saturday, July 4, 2009, 7:00 PM

I will still do the 140 for today

Tired of buying bearded dragons that lose all their color? At East Coast Dragons, these colors never fade! We specialize in high quality, high COLOR bearded dragons.
Check us out!
www.eastcoastdragons.com
[email protected]


--- On Sat, 7/4/09, Shine F <[email protected]> wrote:


From: Shine F <[email protected]>
Subject: Re:
To: "East Coast Dragons" <[email protected]>
Date: Saturday, July 4, 2009, 2:28 AM

what is your preferred method of payment?

--- On Sat, 7/4/09, East Coast Dragons <[email protected]> wrote:


From: East Coast Dragons <[email protected]>
Subject: Re:
To: "Shine F" <[email protected]>
Date: Saturday, July 4, 2009, 2:06 AM

This weekend If you can do it tonight I will do her for 140 shipped tonight only.
Thanks
Scott

Tired of buying bearded dragons that lose all their color? At East Coast Dragons, these colors never fade! We specialize in high quality, high COLOR bearded dragons.
Check us out!
www.eastcoastdragons.com
[email protected]


--- On Fri, 7/3/09, Shine F <[email protected]> wrote:


From: Shine F <[email protected]>
Subject:
To: "East Coast Dragons" <[email protected]>
Date: Friday, July 3, 2009, 9:54 PM

Hi,
How long is your Holiday sale going on for?
I've actually been looking at that female leucistic/hypo snow cross girl for $210 shipped and was planning on shooting you an email about her when I got paid Wednesday/Thursday nextweek. About how old is she and length?

 

[Wolfy-hound]

So you recieved the dragon 5 days ago, and knew it was a male, and emailed him saying "It's a male, we need to work something out".

Have you heard anything? No replies? Did you resend the email? I hope you get it worked out.

 

[Ed Clark]

i recently purchased a dragon from Scott( East Coast Dragons) upon arrival my wife and i realized that the dragon we ordered was the wrong sex we ordered a female and we ended up with a male.

A dragon that size should not have been incorrectly sexed, I would ask for a refund including shipping costs.

 

[capt._howdy]

what kinda pissed me off is that we have 20 dragons and i did forget to post one more of his emails it kinda makes it seam that we dont know how to sex a dragon so here is the last email he sent to my wife here is the last email he sent to my wife that was sent on the 7th of july



I had a costumer send me back a dragon that they said it`s a male clear as day. I took the dragon back and kept it .Need less to say she laid 5 clutches of 30 eggs.I will take back the dragon if you like. Or you can hold on to it for a little bit and see. If it turns out she is a he i will send you a female and you can keep that dragon.I have females that have bumps but ether no spurs or very Little.Some times flipping the tail is not all ways right.Let me know what you would like to do.
Thanks
Scott

 

[capt._howdy]

ohh i also forgot to mention that my wife emailed him the next day asking how long is a little bit never wrote her back but i wrote him friday and he just wrote me back today ill put those up later

 

[capt._howdy]

here are the emails that i sent and got from scott

East Coast Dragons
to me

show details 6:14 AM (6 hours ago)


Reply

Follow up message
Thats fine send The dragon back to me and i will send you your money back when I get the dragon back you will get your money .
Thanks

Tired of buying bearded dragons that lose all their color? At East Coast Dragons, these colors never fade! We specialize in high quality, high COLOR bearded dragons.
Check us out!
www.eastcoastdragons.com
[email protected]


--- On Sat, 7/11/09, Russell Johnson <[email protected]> wrote:


From: Russell Johnson <[email protected]>
Subject: just wondering
To: [email protected]
Date: Saturday, July 11, 2009, 2:42 PM
- Show quoted text -


hello,
my wife (shine) bought a dragon from you it was suppose to be a female
and its a male i had sever breeders look at him and they confirmed
what we originally knew. It is a boy so we need to figure out how to
make this right since we paid for a girl and we got a boy. If we
weren't so male heavy i wouldn't care cause he is a very nice dragon
but we needed a female. So we need to figure out how to make things
right so if can email me back..

Thanks for you time,
Russ


Reply

Forward



Reply

|
Russell Johnson
you know what i dont think its fair to wait 5 days for an answer so you know ...

9:05 AM (4 hours ago)
Russell JohnsonLoading...
9:05 AM (3 hours ago)
Russell Johnson
to East

show details 9:05 AM (4 hours ago)


Reply

Follow up message
you know what i dont think its fair to wait 5 days for an answer so
you know what dont worry about it youll never get our business again
along with people we know shitty communication...
- Show quoted text -

On Mon, Jul 13, 2009 at 6:14 AM, East Coast Dragons<[email protected]> wrote:
> Thats fine send The dragon back to me and i will send you your money back
> when I get the dragon back you will get your money .
> Thanks
>
> Tired of buying bearded dragons that lose all their color? At East Coast
> Dragons, these colors never fade! We specialize in high quality, high COLOR
> bearded dragons.
> Check us out!
> www.eastcoastdragons.com
> [email protected]
>
> --- On Sat, 7/11/09, Russell Johnson <[email protected]> wrote:
>
> From: Russell Johnson <[email protected]>
> Subject: just wondering
> To: [email protected]
> Date: Saturday, July 11, 2009, 2:42 PM
>
> hello,
> my wife (shine) bought a dragon from you it was suppose to be a female
> and its a male i had sever breeders look at him and they confirmed
> what we originally knew. It is a boy so we need to figure out how to
> make this right since we paid for a girl and we got a boy. If we
> weren't so male heavy i wouldn't care cause he is a very nice dragon
> but we needed a female. So we need to figure out how to make things
> right so if can email me back..
>
> Thanks for you time,
> Russ
>
>
Reply

Forward



Reply

|
Russell Johnson
http://www.faunaclassifieds.com/forums/showthread.php?t=139199 i figured u wo...

12:14 PM (52 minutes ago)
Russell JohnsonLoading...
12:14 PM (47 minutes ago)
Russell Johnson
to East

show details 12:14 PM (52 minutes ago)


Reply

Follow up message
http://www.faunaclassifieds.com/forums/showthread.php?t=139199 i
figured u would want to be aware of this thread and no i didnt post
you up as a bad guy since you do have very nice dragons but you really
do need to work on your communication with costumers since they are
going to be the one that makes or breaks you so i just posted it up as
info.. and dont worry about the dragon we ended up taking care of
things on our own since you couldnt or wouldnt get back to us...


Russ
- Show quoted text -

On Mon, Jul 13, 2009 at 9:05 AM, Russell Johnson<[email protected]> wrote:
> you know what i dont think its fair to wait 5 days for an answer so
> you know what dont worry about it youll never get our business again
> along with people we know shitty communication...
>
> On Mon, Jul 13, 2009 at 6:14 AM, East Coast Dragons<[email protected]> wrote:
>> Thats fine send The dragon back to me and i will send you your money back
>> when I get the dragon back you will get your money .
>> Thanks
>>
>> Tired of buying bearded dragons that lose all their color? At East Coast
>> Dragons, these colors never fade! We specialize in high quality, high COLOR
>> bearded dragons.
>> Check us out!
>> www.eastcoastdragons.com
>> [email protected]
>>
>> --- On Sat, 7/11/09, Russell Johnson <[email protected]> wrote:
>>
>> From: Russell Johnson <[email protected]>
>> Subject: just wondering
>> To: [email protected]
>> Date: Saturday, July 11, 2009, 2:42 PM
>>
>> hello,
>> my wife (shine) bought a dragon from you it was suppose to be a female
>> and its a male i had sever breeders look at him and they confirmed
>> what we originally knew. It is a boy so we need to figure out how to
>> make this right since we paid for a girl and we got a boy. If we
>> weren't so male heavy i wouldn't care cause he is a very nice dragon
>> but we needed a female. So we need to figure out how to make things
>> right so if can email me back..
>>
>> Thanks for you time,
>> Russ
>>
>>
>
Reply

Forward



Reply

|
East Coast Dragons
hay learn how to count i emaled you back and it took a couple days for you to...

12:22 PM (44 minutes ago)
East Coast DragonsLoading...
12:22 PM (39 minutes ago)
East Coast Dragons
to me

show details 12:22 PM (44 minutes ago)


Reply

Follow up message

hay learn how to count i emaled you back and it took a couple days for you to get back to me in the emails.Threats will get you no knowhere.I said i would fix it and then you came a cross strong. If thats the case i would rather not have you as a customer or you friends.Now like I said if you would like to send back the dragon i will send you back your money.do not threaten me or i will do nothing for you.
- Show quoted text -

Russell Johnson wrote:
> you know what i dont think its fair to wait 5 days for an answer so
> you know what dont worry about it youll never get our business again
> along with people we know shitty communication...
> On Mon, Jul 13, 2009 at 6:14 AM, East Coast Dragons<[email protected]> wrote:
>> Thats fine send The dragon back to me and i will send you your money back
>> when I get the dragon back you will get your money .
>> Thanks
>>
>> Tired of buying bearded dragons that lose all their color? At East Coast
>> Dragons, these colors never fade! We specialize in high quality, high COLOR
>> bearded dragons.
>> Check us out!
>> www.eastcoastdragons.com
>> [email protected]
>>
>> --- On Sat, 7/11/09, Russell Johnson <[email protected]> wrote:
>>
>> From: Russell Johnson <[email protected]>
>> Subject: just wondering
>> To: [email protected]
>> Date: Saturday, July 11, 2009, 2:42 PM
>>
>> hello,
>> my wife (shine) bought a dragon from you it was suppose to be a female
>> and its a male i had sever breeders look at him and they confirmed
>> what we originally knew. It is a boy so we need to figure out how to
>> make this right since we paid for a girl and we got a boy. If we
>> weren't so male heavy i wouldn't care cause he is a very nice dragon
>> but we needed a female. So we need to figure out how to make things
>> right so if can email me back..
>>
>> Thanks for you time,
>> Russ
>>
>>




Reply

Forward



Reply

|
Russell Johnson
to East

show details 12:40 PM (26 minutes ago)


Reply

Follow up message
i do know how to count pluse i can sex a dragon the right way but i
guess you can since you sent me A MALE and i wanted a FEMALE i know
mistakes happen but not emailing a customer back in a timely manner is
just bs and i wasnt trying to give you bad rep like i said i put it up
as info not as a bad guy post so just relax no reason to get your
panties in a bunch
- Show quoted text -

 

[h3llc4t]

You said you were unhappy, he offered to take the dragon back and give you a refund (from what I can see...that email thread is difficult to follow). I'm not sure I see where the problem is.

 

[capt._howdy]

We were unhappy the day we got him seeing he was a male. He told us that to wait it out after we pointed out his "man junk"... So we emailed asking what he considers a little bit of time since we are male heavy and wasn't prepared for another male we responded to his offer the next day, which was on Wednesday and he never replied back till today telling us just send it back.
We just figured we won't even bother anymore when Sunday came around.
It's kinda a slap in the face receiving a male when expecting a female then being told to wait and see if he turns into a female and pops out eggs????

 

[capt._howdy]

A dragon that size should not have been incorrectly sexed, I would ask for a refund including shipping costs.

 

[East Coast Dragons]

On the 7Th I emailed his wife back.She emailed me back on the 9Th.it took 2 days for her to get back to me. I had a reptile show this weekend and had to work my normal job so I did not see the email so as soon as I got to sit down check emails I saw that they emailed me.Her husband emailed me on the 10Th I emailed them back the 13Th.Its OK for them to take time to get back to me. But its not OK for me to.First of all I have no idea who they are so I said to take time to make shore it was a female or a male.I allso said that if we were wrong we would fix it.I see no way that we did any thing wrong here.We have not made many sex mistakes so if we did We said that we would fix it . I think that he took me saying about sexing dragons to heart.I did not Know if he knew or not about dragons.I can not see why I should be treated like this.

 

[capt._howdy]

like i told you threw email scott im not trying to label you a bad guy or treat you wrongly im just not happy that you basically saying that just cause we took one day to think about what to do isnt our fault that you still took so long to email us.. Come on you have on your add that she was a Female but yet we got a male. It shouldnt matter if we know about dragons or not but what i dont understand is why would you tell us to wait or ask us to wait to see if a male becomes a female we even sent you a pic the same pic that is in this post and im pretty sure that every one can see thats a male and not even close to a female...

 

[East Coast Dragons]

Its over lets just go on with our business.Sorry if you have bad feeling.
Thanks
East Coast Dragons

 

[Suncoast Herpetological]

Russ

You were offerred two choices

Send it back for a full refund

Wait a bit to make sure it is a male.

Apparently this entire issue comes down to a 48 hour delay in answering one Email in a string of several after those two solutions were already freely offered?

Dial down the caffeine. You massively over reacted and owe the seller an apology. Things happen...people have busy patches...I am sure you were a priority to the seller, just not his very tip top priority.

if you had Emailed him about the problem and gotten no response at all for a few days it would be a different matter. In this case you are way out of line.

 

[capt._howdy]

The response to his first offer was delayed only till the next day which was Wednesday, the day after we had received the dragon. We had considered that he had other affairs to attend to. Sunday came around and we just figured that it was a lost cause and we had already been attached to the little bugger. He offered the option numero 2 today. Almost a week after...
... I like my caffeine, thank you =)
Like I said, this isn't a bad guy thread. People have told me I should just put my concern out there.

 

[BoaPythonGuy]

Russ

You were offerred two choices

Send it back for a full refund

Wait a bit to make sure it is a male.

Apparently this entire issue comes down to a 48 hour delay in answering one Email in a string of several after those two solutions were already freely offered?

Dial down the caffeine. You massively over reacted and owe the seller an apology. Things happen...people have busy patches...I am sure you were a priority to the seller, just not his very tip top priority.

if you had Emailed him about the problem and gotten no response at all for a few days it would be a different matter. In this case you are way out of line.

 

[capt._howdy]

ohh and by the way the day i emailed him it was 48 hours and he just got back to me today and that makes it 5 days and honestly if i knew a customer i wouldnt wait that long to email them back

 

[Suncoast Herpetological]

No matter how you want to spin it Russ, this thread should not exist and you owe him a sincere apology. With all the scammers out ther who would have simply blown you off, this guy stepped up and you say thank you with this thread.

Sad...no wonder so many breeders hate retail.

 

[LauraB]

The email header of this first notification was omitted, but I presume it was from July 7. Correct me if I am wrong.

Hey Scott,
He got here fine... But he's a he and not a she. I'm male heavy as it is otherwise I would say screw it. I wanted a girl... But he's a definite boy and it's as clear as day. We need to figure something out.

Thanks

Then Russ posted this, but again no email header showing the date. When did Scott send this email to your wife?

here is the last email he sent to my wife that was sent on the 7th of july

I had a costumer send me back a dragon that they said it`s a male clear as day. I took the dragon back and kept it .Need less to say she laid 5 clutches of 30 eggs.I will take back the dragon if you like. Or you can hold on to it for a little bit and see. If it turns out she is a he i will send you a female and you can keep that dragon.I have females that have bumps but ether no spurs or very Little.Some times flipping the tail is not all ways right.Let me know what you would like to do.
Thanks
Scott

 

[capt._howdy]

the last last email we got was 5 days after my wife emailed him 5 NOT 1 not 2 BUT 5 so thats why i put this up is because i felt i shouldnt have waited 5 days for him to get back to me or my wife. yeah it took him 2 days to email me but but my wife wrote an email to scott 3 days befor i wrote mine.
that email was sent the same day that we told him it was a male laura that was sent on JULY 6