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Bad Guy Bad experience with Shipyourreptiles.com

scaledverts said:
Yes and NO.

Ed certainly has a legitimate beef that the animals did not arrive when they should have. Why dd the shipper pay for overnight charges if the box was going to take 2 days anyway? The appropriate thing to do here (IMO) is to refund the shipping charges. Once SYR did that I don't understand what else should be done. If the animals arrived dead, that would be an entirely different story.
Click to expand...

I disagree, as the point ISThe animals arrived ALIVE.
You saying you or Ed never had been delayed, be it, scheduled flight, taxi, traffic problems while on the way to work? etc.?
Ed would be LIVID if the animals arrived DEAD! You have any idea what ED would have posted if that happened???:eek:

Ed should write this off and be happy everybody arrived alive.

Randal Berry
 
scaledverts said:
To the best of my knowledge, customs should not come into play unless you are importing/exporting. Otherwise it is fish and wildlife (along with the appropriate state agencies) that oversees matters such as this.

On top of this there is an entire shipping discussion regarding the paperwork that SYR has along with proper labeling

http://www.faunaclassifieds.com/forums/showthread.php?t=131986&highlight=ship+reptiles

That is just one, there any many discussions about SYR.
Click to expand...

Yea it was FWC and/or agriculture agent...I remember the agriculture part though....

All I know is that if UPS finds out SYR promotes snake shipping....They are in for it...


Pablo Gomez
 
This thread is the perfect example of the problem with the BOI...Ed should not have posted bad guy...he should have posted a good guy thread...because they made good on the shipping refund...and his animals arrived alive...I would gladly ship with SYR based on this story...
 
Ed Clark said:
The way I understand it red label is the fastest overnite service.

They did refund but reptiles in the box for 2 days is unexceptable.
Click to expand...

What more should they have done, Ed? This isn't meant to be antagonistic but I'm curious as to what would be acceptable for you.
I can ship on my certified FedEx account overnight to you and it could arrive in two days or could be misplaced for a few days. Would that make me a "Bad Guy"? I would be on the phone tracking it down the moment it didn't arrive. I would refund the shipping to you. If by chance the animals perished, I would refund you the total amount as the seller and I would be dealing with the shipping company. It sounds like that they handled it the same way anyone would or should.
 
Shipping snakes with UPS

My experience receiving snake shipments from UPS via Shipyourreptiles has been a bit scary. Two out of four shipments had no labeling at all so the UPS carrier set in on our porch directly in the sun (ironically there is only a small area that receives sun at that time), cant blame the UPS guy he had no idea what was in the box. The other two shipments arrived very hot even with ice packs. It's very HOT in Vegas and all the UPS trucks are large with no air conditioning. Only in rare instances will I now allow anyone to ship snakes to us through UPS (SHipyourreptiles or any other way). My wife and I have been shipping reptiles since 1992 and have used all the carriers at one or another. I have always thought it was a federal law to ship any live animals across state lines without labeling the box (Lacy Act), correct me if I'm wrong. We have also applied several times to UPS (not through Shipyourreptiles) to get an account set up to ship snakes, we have only been approved to ship Lizards, and I inquired to the highest level I could reach in UPS management. I just hope that "shipyourreptiles" doesn't end up enabling any yahoo out there to ship, this could end up causing additional problems and concern we as " responsible breeders and shippers" don't need. Sorry about the rant-shipping is the only means my wife and I sell out reptiles.

Tad Fitzgerald
 
Dennis Hultman said:
Brandi, It is a well known fact that several operations have permission to ship reptiles with UPS. Several of the bigger breeders have been shipping with UPS for years.The information posted above and linked are there for the general public.
Click to expand...

Heck, FedEx still tells people that they don't ship snakes at all.
 
Dennis Hultman said:
Brandi, It is a well known fact that several operations have permission to ship reptiles with UPS. Several of the bigger breeders have been shipping with UPS for years.The information posted above and linked are there for the general public.
Click to expand...

General public being those without shipping license, right? If so, then SYR shouldn't be included and should be able to ship whatever reptiles they want, or are there still restrictions placed upon those with a license as well? (Wanting to learn, not trying to be sarcastic)
 
Mistyck said:
General public being those without shipping license, right? If so, then SYR shouldn't be included and should be able to ship whatever reptiles they want, or are there still restrictions placed upon those with a license as well? (Wanting to learn, not trying to be sarcastic)
Click to expand...

Any company or individual for that matter can negotiate a private contract with any shipping company that will give the company/individual special priviledges that the general public wont have.
 
This" BAD GUY" thread has no merit .Period .The only redeeming part is the open discussion on shipping practices and mishaps that can occur .This is where I zip my lip(read....nothing nice to say) .
 
Perfect example is ammunition. AKA bullets. The general public is not allowed to send explosives/flammables via UPS, FEDEX, etc per their terms of service. But there are countless guns and ammo companies that can. Per a special contract between the shipping companies and the ammo companies.

It is not any different when it comes to reptiles. It basically boils down to how much money your company is going to make their company. If they dont feel the risk is worth the reward they will turn you down.

Hope that makes a little more sense than my last post.
 
lanceheads said:
I disagree, as the point ISThe animals arrived ALIVE.
You saying you or Ed never had been delayed, be it, scheduled flight, taxi, traffic problems while on the way to work? etc.?
Ed would be LIVID if the animals arrived DEAD! You have any idea what ED would have posted if that happened???:eek:

Ed should write this off and be happy everybody arrived alive.

Randal Berry
Click to expand...

Are you saying that no one should be held accountable for delays in shipping??? I am not talking about not being able to get the animals to the store soon enough, I am talking about animals sitting in boxes for longer than the guaranteed period. The only thing that Ed can be mad about is the delay! When SYR refunded the shipping charges b/c of the delay the problem is resolved. I have had delays, as almost everyone that buys/sells reptiles online has had. In those instances I either refunded the money to the buyer or expected a refund from the seller for the shipping charges. After all a guarantee is a guarantee, right?:shrug01:
 
scaledverts said:
Are you saying that no one should be held accountable for delays in shipping???
Click to expand...

I do believe the man is saying that shipping delays are inevitable in this industry and that trying to make someone out to be a Bad Guy for a shipping delay is slimy at best.
 
shrap said:
I do believe the man is saying that shipping delays are inevitable in this industry and that trying to make someone out to be a Bad Guy for a shipping delay is slimy at best.
Click to expand...

:iagree: :iagree:

I completely agree with that. This thread should have NEVER been started, especially after SYR did what I would have expected and done myself and refunded the money. I also agree that this is at worst a good guy thread about SYR refunding money after a delay in shipping.
 
Shipping snakes with UPS

I have to agree, this should not have been a "bad guy" thread towords "Shipyourreptiles" but a "good guy" thread for returning the money. I got on a rant cause shipping is one of my "peeves".

Tad Fitzgerald
 
It just doesn't make sense. UPS delays a package, so SYR is at fault? How? SYR refunds the shipping cost and makes it good, and the animals are ok. How is SYR a bad guy?

Some dimwit sends out a totally unmarked package using SYR. How is SYR to blame? SYR told them NOT TO DO IT. It's right there on their website, and they make you check an extra box to agree that you followed their guidelines. Packages MUST be marked as containing live animals. NOT doing it that way is against SYR's guidelines, UPS's guidelines, AND FEDERAL LAW. The person who shipped that way is the bad guy--not SYR.

To fix THAT issue we need to crack down on people who ship reptiles illegally and clandestinely. SYR never said not to make the contents list of the box available--there is a UPS shipping envelope you can attach to the top of your box. You can put the species name and number in that envelope, and comply with Federal law without advertising the contents to anyone who doesn't go looking for them. But you MUST mark on the outside that the box contains live animals!

I mark the species on the OUTSIDE of the box, in plain sight. I add a little note that UPS has an agreement with SYR to allow the animals to be shipped. I have had 0 problems. Nothing delayed, nothing left in the sun, nothing rejected.
 
Hey Folks,
Just to clarify, I believe you have three choices to most areas for UPS overnight shipping (red label). There is standard over night, which I believe is by 3:00 pm, over night by 10:30 am and first over night by 8:30 am. Of coarse, each has its own rates.

Craig
 
I am of the opinion that SYR does have to hold some responsibility for problems. They are the ones that chose UPS for the program. They are the ones who state you can ship snakes against company policy. I have never seen so many complaints against FedEx as I see with UPS service (heck, my UPS driver is a bonehead and consistently delivers to the 2nd floor or my next door neighbors). I have never had a single problem with shipping, until I tried UPS.

I did decide to leave the selection of FedEx or UPS up to the customer. Options are always good. However, due to the multiple issues I have had with UPS, I won't guarantee the animals if their are any problems for which UPS is at fault. This is posted on my Terms and the buyer has to accept that responsibility if they choose UPS/SYR.
 
shrap said:
Perfect example is ammunition. AKA bullets. The general public is not allowed to send explosives/flammables via UPS, FEDEX, etc per their terms of service. But there are countless guns and ammo companies that can. Per a special contract between the shipping companies and the ammo companies.

It is not any different when it comes to reptiles. It basically boils down to how much money your company is going to make their company. If they dont feel the risk is worth the reward they will turn you down.

Hope that makes a little more sense than my last post.
Click to expand...

Yes, that makes perfect sense now. Thank you. :)
 
I use SYR and I love them!

When filling out the online form there is a place to put what is in the box. Also responsible shippers will write the contents of the package on the out side of the box. Bryon and I always write the name of the species we are shipping on the box.

Sorry your one and only time didn't go well Ed. I am curious though, why would you use another service over the one that you have been using for years?

Have you notified Robyn of this thread?
 
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