Bad Guy Touch of Class Reptiles

[lanceheads]

I can tell you why I don't understand.

1. I don't understand because it defies logic that 2 perfectly healthy ETB's can develop such a sever condition within the time it takes to ship, receive, test, and notify.
2. I don't understand because it defies common sense to believe that the exact part of the snake that is severely injured is conveniently covered in each and every photo posted of this animal at your facility, despite numerous pictures of other available animals photographed inside their enclosures, or otherwise fully visible.
3. I don't understand because it defies my sensibilities that someone could receive snakes in that condition, and the owner of the company for which you are now the public spokesman, would rather complain about the 2 days it took the buyer to notify him than address the actual issue at hand.

You seem to have made a valid attempt to help convince Kelvin to rectify this situation. I don't think his offer is fair in the least, but it is an offer nonetheless. Try your best not to Scolaro yourself, okay? Cause right now it looks like your reputation is linked to that of your boss....is it really worth it?

That was a cheap shot Mike, and you know it!

Randal Berry

 

[MikeCurtin]

That was a cheap shot Mike, and you know it!

Randal Berry

At whom? I just saw Alex getting a little hot, and wanted to throw that out there. In retrospect, maybe it was unnecessary....especially considering his last post.

 

[lanceheads]

Come on Mike, you know at whom.
Scolaro didn't need to be mentioned.
It would be like another person posting, "Try your best not to Mike Curtain yourself"

Neither you nor Scolaro have anything to do with this post.
That's what I mean.

Randal Berry

 

[Olexian Pro]

Hey everyone, Jason Here,

This is a copy of the email I sent in response to the offer Kelvin emailed me:

Date: Tue, Dec 8, 2009 at 8:26 PM


Kelvin,

I do appreciate your offer, though I want to be very clear that in light of the health of the animals I already received, I am not interested in receiving any additional animals. I am willing to accept the responsibility for all of the veterinary costs associated with the treatment of the snake as it was my decision to engage in the provision of therapy based on the snake’s apparent medical needs. Please understand that my veterinarian has given the snake a grave prognosis and he is expecting the snake to die sometime within the next few days despite our attempts at providing aggressive therapy.

With this in mind, I will accept your offer, though I do not consider it to be satisfactory.

If you wish to resolve this matter with me, in full, I will readily accept a full refund in the amount of $550.00, which does not include the amount of money that I have already personally paid to cover the cost of outstanding veterinary medical fees. If you would be willing to provide me with a full refund I would be happy to return the snake to you and I will consider this matter closed. In addition, I would both ask and strongly recommend that you allow me to continue treating the animal with the hope that it might recover prior to returning it to your company. After which, I will happily return the snake to you. Please understand that my veterinarian is not expecting this snake to live beyond the end of this week, however there is no doubt that if this snake remains untreated it will not survive the return trip to your place of business.

I hope we can close our deal happily and that the fauna thread that has been viewed by so many people can end by the two of us saying that we have resolved our issues.

Sincerely,

Jason Olech

 

[lanceheads]

I think that's a fair offer Jason.


Randal Berry

 

[TailsWithScales]

I'm done on this thread here. Seriously. Why is it that no one understands? How many times do i have to say it? WHEN I PACKED THE SNAKES THEY HAD NO FUNGUS OR SCARS. Kelvin has already emailed Jason in reference to a refund. I dont understand why everyone has to keep going on and on..a old page closes..and then people dig and dig (sometimes some outrageous situations are proposed) to open a new page. Kelvin separated two snakes. He saw them before they were shipped, i saw them as well, no fungus or scars were on them...then the snakes arrived in terrible shape...what would you like me to do? I have already talked to Kelvin and told him to fix this problem with Jason. This is really getting ridiculous as everything being posted on this thread is becoming repetitive.

What's ridiculous is your not answering my questions I asked, in two separate posts, and instead are choosing to get angry and stop talking. Why not answer my questions????

As already stated the reason for this repetition is that no one on here (including myself) can understand how it is that only you and Kelvin say those snakes were healthy upon leaving ToC but arrived at Jason's home almost dead and diseased. THAT IS NOT POSSIBLE. What's worse is you're still defending your and Kelvin's position and do not seem to outwardly state that it's even remotely possible they weren't sent out in bad condition. Even WELL trained professionals with animal medical training are telling you it's not possible and yet you still defend yourself and Kelvin. And do not try to say that you're not defending Kelvin. You have a part whether you like it or not. And by defending your position you're defending his. If my boss was allowing reptiles to be shipped out in anything but perfect condition I would speak up and if not listened to I would be looking for another job. Not defending myself and my boss.

Does a snake thin like that look like it's in 'perfect' condition and healthy to you?????????????

 

[Willow]

i think that's way more then fair...to go through all that and be out vet bills and not have either snake to show for any of it...this situation sucks...personally i think Touch of Class owes you for the vet bills as well if the second snake ends up dieing (heck i think they owe you for the vet bills just for the fact the first snake died)...or at least a full refund and the opportunity to keep the second snake if it happens to be lucky enough to live....you shouldn't have to care for the snake then send it back to them

 

[TailsWithScales]

Hey everyone, Jason Here,

This is a copy of the email I sent in response to the offer Kelvin emailed me:

Date: Tue, Dec 8, 2009 at 8:26 PM


Kelvin,

I do appreciate your offer, though I want to be very clear that in light of the health of the animals I already received, I am not interested in receiving any additional animals. I am willing to accept the responsibility for all of the veterinary costs associated with the treatment of the snake as it was my decision to engage in the provision of therapy based on the snake’s apparent medical needs. Please understand that my veterinarian has given the snake a grave prognosis and he is expecting the snake to die sometime within the next few days despite our attempts at providing aggressive therapy.

With this in mind, I will accept your offer, though I do not consider it to be satisfactory.

If you wish to resolve this matter with me, in full, I will readily accept a full refund in the amount of $550.00, which does not include the amount of money that I have already personally paid to cover the cost of outstanding veterinary medical fees. If you would be willing to provide me with a full refund I would be happy to return the snake to you and I will consider this matter closed. In addition, I would both ask and strongly recommend that you allow me to continue treating the animal with the hope that it might recover prior to returning it to your company. After which, I will happily return the snake to you. Please understand that my veterinarian is not expecting this snake to live beyond the end of this week, however there is no doubt that if this snake remains untreated it will not survive the return trip to your place of business.

I hope we can close our deal happily and that the fauna thread that has been viewed by so many people can end by the two of us saying that we have resolved our issues.

Sincerely,

Jason Olech

Excellent response Jason. I sincerely hope that Kelvin mans up - becomes a proper businessmen for a moment and refunds you fully.

Very sorry to hear of the other snake's grim prognosis. Prayers to you and said snake. It's always painful to go through these things on all levels whether the poor creature survives or not.

 

[eskew]

Hey everyone, Jason Here,

This is a copy of the email I sent in response to the offer Kelvin emailed me:

Date: Tue, Dec 8, 2009 at 8:26 PM


Kelvin,

I do appreciate your offer, though I want to be very clear that in light of the health of the animals I already received, I am not interested in receiving any additional animals. I am willing to accept the responsibility for all of the veterinary costs associated with the treatment of the snake as it was my decision to engage in the provision of therapy based on the snake’s apparent medical needs. Please understand that my veterinarian has given the snake a grave prognosis and he is expecting the snake to die sometime within the next few days despite our attempts at providing aggressive therapy.

With this in mind, I will accept your offer, though I do not consider it to be satisfactory.

If you wish to resolve this matter with me, in full, I will readily accept a full refund in the amount of $550.00, which does not include the amount of money that I have already personally paid to cover the cost of outstanding veterinary medical fees. If you would be willing to provide me with a full refund I would be happy to return the snake to you and I will consider this matter closed. In addition, I would both ask and strongly recommend that you allow me to continue treating the animal with the hope that it might recover prior to returning it to your company. After which, I will happily return the snake to you. Please understand that my veterinarian is not expecting this snake to live beyond the end of this week, however there is no doubt that if this snake remains untreated it will not survive the return trip to your place of business.

I hope we can close our deal happily and that the fauna thread that has been viewed by so many people can end by the two of us saying that we have resolved our issues.

Sincerely,

Jason Olech

Jason, great reply to this situation. Cheers for being professional and keeping things on the level and factual.

 

[xanaxez]

Hey everyone, Jason Here,

This is a copy of the email I sent in response to the offer Kelvin emailed me:

Date: Tue, Dec 8, 2009 at 8:26 PM


Kelvin,

I do appreciate your offer, though I want to be very clear that in light of the health of the animals I already received, I am not interested in receiving any additional animals. I am willing to accept the responsibility for all of the veterinary costs associated with the treatment of the snake as it was my decision to engage in the provision of therapy based on the snake’s apparent medical needs. Please understand that my veterinarian has given the snake a grave prognosis and he is expecting the snake to die sometime within the next few days despite our attempts at providing aggressive therapy.

With this in mind, I will accept your offer, though I do not consider it to be satisfactory.

If you wish to resolve this matter with me, in full, I will readily accept a full refund in the amount of $550.00, which does not include the amount of money that I have already personally paid to cover the cost of outstanding veterinary medical fees. If you would be willing to provide me with a full refund I would be happy to return the snake to you and I will consider this matter closed. In addition, I would both ask and strongly recommend that you allow me to continue treating the animal with the hope that it might recover prior to returning it to your company. After which, I will happily return the snake to you. Please understand that my veterinarian is not expecting this snake to live beyond the end of this week, however there is no doubt that if this snake remains untreated it will not survive the return trip to your place of business.

I hope we can close our deal happily and that the fauna thread that has been viewed by so many people can end by the two of us saying that we have resolved our issues.

Sincerely,

Jason Olech

Excellent post Jason. although... i would not accept any offer lower than the full price you paid for the animals. alive and sick is costing you more than than letting it die but thats what we as reptile keepers/lovers do. i feel they are responsible for full refund of both reptiles and atleast half of all vet bills.

 

[SoLA]

Jason's response was quite an abundance of class : ) He took the initiative to have the sick animals treated, and since Touch of Class Reptiles has already stated they would not have done the same, he can not really expect that from them. They stated if he would have sent them back sooner (without treatment), they would have done something, so what Jason needs to do is make things as close to that as possible if he hopes to get anywhere. Unfortunately, it means taking his expenses as a loss. You pay for care I suppose.

Touch of Class Reptiles has also not accepted this offer yet, and given that it is more than fair in their favor, it would be quite foolish of them not to do it. There is quite a bit of evidence exposed on this thread alone that would make a nice solid court case. If TOCR takes the offer, Jason said he would "close the matter". This thread has 5,000 views...and it would look a heck of a lot nicer for people skipping to the end to see the issue was resolved and all parties are happy.

Guess we will have to wait and see. With all the bad exposure TOCR got in the middle, ending on a good note would be basically like giving an honest refund to keep your entire business alive. Does not seem like a difficult decision.

 

[MikeCurtin]

Come on Mike, you know at whom.
Scolaro didn't need to be mentioned.
It would be like another person posting, "Try your best not to Mike Curtain yourself"

Neither you nor Scolaro have anything to do with this post.
That's what I mean.

Randal Berry

I don't know who Mike Curtain is, but point taken.

Hey everyone, Jason Here,

This is a copy of the email I sent in response to the offer Kelvin emailed me:

Date: Tue, Dec 8, 2009 at 8:26 PM


Kelvin,

I do appreciate your offer, though I want to be very clear that in light of the health of the animals I already received, I am not interested in receiving any additional animals. I am willing to accept the responsibility for all of the veterinary costs associated with the treatment of the snake as it was my decision to engage in the provision of therapy based on the snake’s apparent medical needs. Please understand that my veterinarian has given the snake a grave prognosis and he is expecting the snake to die sometime within the next few days despite our attempts at providing aggressive therapy.

With this in mind, I will accept your offer, though I do not consider it to be satisfactory.

If you wish to resolve this matter with me, in full, I will readily accept a full refund in the amount of $550.00, which does not include the amount of money that I have already personally paid to cover the cost of outstanding veterinary medical fees. If you would be willing to provide me with a full refund I would be happy to return the snake to you and I will consider this matter closed. In addition, I would both ask and strongly recommend that you allow me to continue treating the animal with the hope that it might recover prior to returning it to your company. After which, I will happily return the snake to you. Please understand that my veterinarian is not expecting this snake to live beyond the end of this week, however there is no doubt that if this snake remains untreated it will not survive the return trip to your place of business.

I hope we can close our deal happily and that the fauna thread that has been viewed by so many people can end by the two of us saying that we have resolved our issues.

Sincerely,

Jason Olech

Well done. Your request is beyond fair.

 

[lanceheads]

Mike,
Sorry if I spelt your last name wrong..it must be my meds

Randal Berry

 

[MikeCurtin]

No worries.

 

[Olexian Pro]

This was the response I received today from Kelvin Soto.

Date: Wed, Dec 9, 2009 at 11:49 AM


Jason,

If you would have told me about the situation with snakes when they arrived, i would have given full refund if i was made aware the second they were recieved.
All of this could have been avoided without causing all cahos on fauna and then having to deal with people that have no buisness in the matter.
Out of curtisy i send you $250 via paypal and a Juvi emareald tree boa or any other reptile you like free of charge. I will send you pictures of everything. Please send me a paypal address so i can send you the money and as well as your address and when you would like the reptile you want shipped.

Thanks,
Kelvin Soto
Owner of Touch of Class

 

[Olexian Pro]

This was my reply:

Date: Wed, Dec 9, 2009 at 12:03 PM

Kelvin,

Here is my paypal email address: [email protected]. It is the same as my regular email address. As I stated previously I am not interested in receiving any more animals from your company and therefore, I will not be sending you my mailing address. Thank you.

Sincerely,
Jason Olech

 

[TailsWithScales]

Honestly Jason that's better then nothing. Sadly it doesn't sound like he's going to man up and take you're more then generous reconciliation on the matter. What a shame.

 

[MikeCurtin]

Jason,

If you would have neglected the well being of the snakes, and told me about the situation with snakes when they arrived, i would have given full refund if i was made aware the second they were recieved.
All of this could have been avoided without giving an honest account of my poor business practices and low quality animals on fauna and then having to deal with people that have no buisness in the matter, and will therefore never give me a dime of their money.
Out of curtisy i send you $250 via paypal which will not even come close to covering veterinary costs incurred due to my actions, and a Juvi emareald tree boa or any other potentially infected garbage you like free of charge. I will send you pictures of everything. Please send me a paypal address so i can send you the money and as well as your address and when you would like the potentially infected garbage you want shipped.

Thanks,
Kelvin Soto
Owner of Not a Touch of Class

That's better.

Honestly, Kelvin, he offered to cover the veterinary costs to rehabilitate the animal your employee shipped to him at death's door, and then ship the animal back to you....if it survived. You come at him with this??? Why don't you just tell him how it is. You buy crap, you keep it as though it is crap, you can't lose any money on this deal because then your crap would be costing you money instead of Jason.

You, sir, are a disgrace.

 

[capt._howdy]

That's better.

Honestly, Kelvin, he offered to cover the veterinary costs to rehabilitate the animal your employee shipped to him at death's door, and then ship the animal back to you....if it survived. You come at him with this??? Why don't you just tell him how it is. You buy crap, you keep it as though it is crap, you can't lose any money on this deal because then your crap would be costing you money instead of Jason.

You, sir, are a disgrace.

 

[Olexian Pro]

Hey Everyone,

I just received this from Kelvin.

Date: Wed, Dec 9, 2009 at 12:36 PM

Jason,

Friday 12/11/2009 you will have you $250.00 in paypal.

Thank You,
Kelvin Soto
Owner Touch of CLass Reptiles