Re: redheaded agama, i received today
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From:
Antoinette Hopp <
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To: ReptilesNCritters <
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Robert,
the "wild caut standards" are not the standards i agreed to by ordering with you. i have read your "terms and conditions" and no where in them does it state the my animals might have mites or worms or any other kind of parasite. That being said, i have already received two infected animals from your company, why in the world would i want to take the chance of receiving more. Like i have stated before i would like my money back for both of the lizards. i understand the shipping in non-refundable. i do not want a store credit or replacement, simply the caust for the two lizards.
From: ReptilesNCritters <
[email protected]>
To: Antoinette Hopp <
[email protected]>
Sent: Wed, April 21, 2010 9:59:23 AM
Subject: Re: redheaded agama, i received today
Derek,
I received word back from my shipping department that they made a mistake by selecting one Agama lizard without a leg. The other "damage" to the claw is quite normal for this species. Regarding the worms I was informed that these are mites which are normal for wild caught reptiles taken straight out of the African wild. We are willing to ship you one replacement Agama as compensation for the Agama with the missing foot. We will also pay for the new shipping and handling costs. Other than the missing foot these lizards are healthy by wild caught standards.
Thank you,
Robert Crespo
http://www.ReptilesNCritters.com