Info New reptile shipper that utilises UPS - Reptiles Express

[Allee Toler]

If you would kindly read what has been posted here, on Cornsnakes.com and the ReptilesEXPRESS website...You would have some of this information you are requesting. It was clearly posted that a copy of the waiver is provided to verified shippers. Have you signed up and gone through the verification process?

It isnt about SYR but it is infact about using the same shipping company. You mention SYR never showed a waiver, well..reptilesexpres hasnt either. should i have to give up my personal information and credit card number just to se if they in fact do have a waiver? no i nor anyone else should have to. oh, and btw, giving me bad karma for not giving my cc and personal information to a new company before im allowed to see a waiver is rather childish and lame. i'm sure you abuse that feature often dont you?.

Just thought I'd point that out.

 

[MikeCurtin]

If you would kindly read what has been posted here, on Cornsnakes.com and the ReptilesEXPRESS website...You would have some of this information you are requesting. It was clearly posted that a copy of the waiver is provided to verified shippers. Have you signed up and gone through the verification process?

It isnt about SYR but it is infact about using the same shipping company. You mention SYR never showed a waiver, well..reptilesexpres hasnt either. should i have to give up my personal information and credit card number just to se if they in fact do have a waiver? no i nor anyone else should have to. oh, and btw, giving me bad karma for not giving my cc and personal information to a new company before im allowed to see a waiver is rather childish and lame. i'm sure you abuse that feature often dont you?.

Just thought I'd point that out.

That's probably what you should have been paying attention to.

 

[TheWolfmanTom]

I dont ship snakes I ship lizards. So I have never worried about the waiver. If you sign up it states you get a copy of the waiver. So im not seeing the big deal. Maybe I keep things to simple.

 

[Allee Toler]

Then when I get a copy of the wavier I'll post it. Or someone else who's been approved (I'm waiting for mine) to post it. It's not that difficult and I see bickering as no resolve when there's nothing to bicker over. It's a service, you can choose to use it or not. Personally, the debit/credit card I used to sign up has $1.05. It's my business account, that I keep empty.

I don't see why they'd have a problem with someone who's registered post the waiver. If they did then that'd be suspicious.

 

[MikeCurtin]

That's fine. What you see as bickering may wind up showing everyone exactly why SYR was not able to post their waiver. Time will tell.

 

[Miss Tuniwha]

has anyone pointed out yet, that showing your waiver doesn't guarantee you being able to ship OR receive your snake?

 

[Miss Tuniwha]

in regards to my last post -

Here is the sentence from their TOS:

"We suggest you find and talk to the ship center you have chosen to use as your drop off location in advance of your first shipment. All UPS shipping centers are independently owned and they DO have the right to refuse any package for any reason. Some people don’t like reptiles. Find your location before your first shipment to prevent problems or miss your last pickup of the day."

 

[MikeCurtin]

has anyone pointed out yet, that showing your waiver doesn't guarantee you being able to ship OR receive your snake?

in regards to my last post -

Here is the sentence from their TOS:

"We suggest you find and talk to the ship center you have chosen to use as your drop off location in advance of your first shipment. All UPS shipping centers are independently owned and they DO have the right to refuse any package for any reason. Some people don’t like reptiles. Find your location before your first shipment to prevent problems or miss your last pickup of the day."

*Sigh*......of course not. They have a waiver!

 

[StormyWilde]

in regards to my last post -

Here is the sentence from their TOS:

"We suggest you find and talk to the ship center you have chosen to use as your drop off location in advance of your first shipment. All UPS shipping centers are independently owned and they DO have the right to refuse any package for any reason. Some people don’t like reptiles. Find your location before your first shipment to prevent problems or miss your last pickup of the day."

This really isnt fair to Reptiles Express. USP, FedEx, DHL and even USPS have the right to refuse any package they want to, no matter the contents. It is most likely the fact that Reptiles Express put this on their site to prevent any confusion should this happen. You also forgot to mention they also have this on their site on the About Us page:
"Please note, that any person receiving any package at UPS does have the right to refuse any package. This guideline was put into effect after 9/11 and makes sense as it is a broad guideline to handle anything suspicious. If a UPS representative does not accept your package, please accept their judgment and call us to help resolve the situation."

 

[MikeCurtin]

 

[TripleMoonsExotic]

It isnt about SYR but it is infact about using the same shipping company. You mention SYR never showed a waiver, well..reptilesexpres hasnt either. should i have to give up my personal information and credit card number just to se if they in fact do have a waiver? no i nor anyone else should have to.

Absolutely. If those are their terms for using their waiver...Absolutely. You don't like it, just don't use the service. It's that easy.

oh, and btw, giving me bad karma for not giving my cc and personal information to a new company before im allowed to see a waiver is rather childish and lame. i'm sure you abuse that feature often dont you?.

Actually no, I didn't give you negative karma for not giving a CC to a new company. That's just silly. However, now that you falsely accused me of doing it and abusing the feature, I think that post deserves negative karma.

Then when I get a copy of the wavier I'll post it. Or someone else who's been approved (I'm waiting for mine) to post it. It's not that difficult and I see bickering as no resolve when there's nothing to bicker over. It's a service, you can choose to use it or not. Personally, the debit/credit card I used to sign up has $1.05. It's my business account, that I keep empty. I don't see why they'd have a problem with someone who's registered post the waiver. If they did then that'd be suspicious.

So you're going to violate their terms on the waiver by publicly posting it on a form when they specifically said it's available to verified members?

 

[six3sin]

Absolutely. If those are their terms for using their waiver...Absolutely. You don't like it, just don't use the service. It's that easy.



Actually no, I didn't give you negative karma for not giving a CC to a new company. That's just silly. However, now that you falsely accused me of doing it and abusing the feature, I think that post deserves negative karma.


So you're going to violate their terms on the waiver by publicly posting it on a form when they specifically said it's available to verified members?

Actually you did because that is the only way you can see the waiver if it is in fact there and you were the one to give me bad karma.. you wrote the same reason as you posted on the site. then you give it o me again for calling you out on it? lol you are being reported for abusing the feature.

 

[Miss Tuniwha]

This really isnt fair to Reptiles Express. USP, FedEx, DHL and even USPS have the right to refuse any package they want to, no matter the contents. It is most likely the fact that Reptiles Express put this on their site to prevent any confusion should this happen. You also forgot to mention they also have this on their site on the About Us page:
"Please note, that any person receiving any package at UPS does have the right to refuse any package. This guideline was put into effect after 9/11 and makes sense as it is a broad guideline to handle anything suspicious. If a UPS representative does not accept your package, please accept their judgment and call us to help resolve the situation."

then you clearly missed my point.. I am pointing out that no matter what, there is no 100% guarantee that a package will be accepted.. waiver or not.. so.. thank you for assisting in pointing that out.

 

[TheWolfmanTom]

Has anyone ever been turned away?? I know I havent. Granted I ship lizards. However I know alot of people that ship snakes and have never encountered anyone that was turned away.

 

[MikeCurtin]

Has anyone ever been turned away?? I know I havent. Granted I ship lizards. However I know alot of people that ship snakes and have never encountered anyone that was turned away.

Yes...YES...YES!!! Please read the thread. There have been a few people that have already stated that they have been turned away. The point is a waiver is not a guarantee...regardless of the company issuing it. There are certified snake shippers that have had FedEx employees turn them away despite having the waiver in hand.

You don't have the experience to make such a comment because you don't ship snakes. Of all these people you know that ship snakes, how many are using Reptiles Express, how many are using SYR, how many are FedEx certified, and how many are just crossing their fingers and shipping under the radar?

 

[TheWolfmanTom]

Ok Mike, I went over the entire thread and no where does it say anyone was turned away at the counter. Now just lighten up dude, use them or dont. I dont see why everyone is getting worked up over this. SYR has competition now. so what. People will either like Reptiles Express and use them or the wont and use SYR or thier own. Take a breath before you pop a vein dude.

 

[Southern Wolf]

Thats what i am trying to get at. your waiver is 1 year old. UPS said no more snakes 1 month ago so is what you posted on this site.. a very recent letter from UPS or is it the leter you got when you got your waiver a year ago?

Actually.... UPS said no more snakes at that time for syr.... not PE. So UPS is going by a case by case basis... not across the board.

 

[Southern Wolf]

I'm following this one, definately excited about another shipping option since fedex takes forever!!!

If fedex is taking forever.. then your not doing your part. I had everything from start to finsih in less than a month. If you want your waiver... you can get it.... providing you do what is needed.

 

[coldbloodedcages]

Mike, We have posted a portion of our "Non-Venomous Snake Waiver" on this thread. Have you seen a full or any waiver from SYR? I think at this point If I was SYR and had a waiver at one point, I would post it on my site just to shut everyone up and show there customers they have not been lying to everyone. The full version of the waiver has account numbers and other info we would never post an a public website. If you dont think it is important to keep some private info private then please post your SS# and CC# on this thread and prove me wrong. I have already stated this many times, it is on our site, but I will go over it again (for Mike). If you take your snake to a UPS hub (owned by UPS) they will accept your snake shipment under our account. We will give you a copy of our waiver to help with any problems. UPS is a huge company with thousands of employees and there general policy is not to ship snakes. We have a waiver that allows under our account to ship snakes. Do you think the average UPS employee knows everyone that has a waiver or do you think they know the general policy that UPS does not ship snakes? The waiver will help show Joe Blow UPS employee behind the counter that is is OK for him to accept your snake and he wont get fired. If you take your shipment (any shipment) to a UPS ship center (not owned by UPS) they have the right to refuse any package (snake, lizard, running shoes.....) Our snake waiver can help here to. I said HELP here to. There is no guarantee they will take the shipment. That is why we say go talk to them first, tell them what you do, show them the waiver. They still have every right to say NO. If you are not close to a UPS Hub or you cant find a UPS store that will take your shipment then you will need to schedule a UPS pickup at your address. (Yes, UPS has a charge for pickup)

 

[coldbloodedcages]

Here is part of our snake waiver:

RE: Acceptance of Live Non-Venomous Snakes from ReptilesExpress.com and its Customers

Dear Reptiles Express, LLC

We have reviewed your request for UPS to reconsider our policy prohibiting acceptance of any kind of snake (venomous or non-venomous) for transportation. Upon completion of our review it seems appropriate that UPS can transport non-venomous snakes, provide specific restrictions and conditions are met.

Restrictions: First and foremost, UPS will only accept non-venomous snakes. Venomous snakes must not be offered for transportation at any time. Second, any snake listed on the U.S. Fish and Wildlife Service website as a “Threatened or Endangered Species” is prohibited by UPS and must not be offered for transportation. Finally, live non-venomous snakes must be offered for transportation via UPS Next Day Air Service only. Unless Saturday Delivery is specifically requested, live non-venomous snakes may only be shipped Monday thru Thursday.

Conditions: You must comply with some basic principles of humane care and safety in preparing and packaging live non-venomous snakes for shipment. UPS is not liable for perishable items including live snakes and does not provide temperature-controlled distribution. Packaging must be designed to provide a primary and secondary means of containment. Each snake must be placed is a fabric or burlap type bag of sufficient material strength to ensure the snake cannot tear or otherwise compromise the integrity of the bag. The bag must be sealed or closed in such a fashion as to prevent the bag from opening during transport. Each bag (or multiple bags) must be placed in a box constructed of double wall corrugated of sufficient strength and size to accommodate the size and weight of the snake(s) being shipped. It is recommended that an expanded polystyrene (EPS) box be placed inside the corrugated box to provide additional protection from sudden environmental changes to which the package may be exposed during handling and transport. If an EPS box is used the external corrugated package may be constructed of single wall corrugated.
It is the responsibility of the shipper to identify any additional requirements necessary to provide basic humane conditions for the non-venomous snake during transportation, such as air ventilation and a source of moisture. Also it is suggested that the packaging used or developed to transport non-venomous snakes be submitted to an International Safe Transit Association (ISTA) certified testing lab for pre-shipment testing prior to being offered to UPS for transportation.