daniel haney [email protected]

I had made an offer to purchase 1.1 03 snows, 0.1 04 charcoal and 1.1 04 ruby-eyed ghost cornsnakes at a group rate from Daniel a few weeks ago. I did not have the money up front, but requested that he hold them for 2 weeks with a deposit. He agreed and I sent the deposit via paypal. I had the total amount a week before I expected to, and sent him the final amount and arranged for shipment to arrive at my workplace in Hanover. With the tracking number, I checked up on my shipment when it did not arrive my 10am. They were sent FedEx overnight by end of day (not morning delivery like I had assumed). When 3pm hit, and they had not arrived yet, I checked online with FedEx again...The transaction said a delivery was attempted and no one was there to sign. Seeing that wasn't possible since I was in the office all day, I called FedEx to find out what the problem was. The snakes were shipped to the wrong address, they were sent to my mothers house in Dover (which is one of my verified paypal addresses), not to my workplace in Hanover. I had given the specific address I wanted the snakes shipped to through the paypal transfer, and I emailed Daniel with the shipping information. I emailed Daniel with the problem, and he apologized for the mistake and offered me a $50 refund for my troubles (I had to leave work and go to the York FedEx office to pick them up). When I picked up the snakes, they had been shipped in a Pampers diaper box with no insulation and no heat pack. It was in the 50-60's when they got to me, and I could feel the snakes ice cold through the bags. In two of the bags were my yearling snows (I have verified their sex through probing), and in the 3rd bag was my mix of 04 hatchlings. I received 1 ruby eyed ghost, 1 charcoal, and 1 ghost/anery (I am not sure on this ones morph - I am waiting on them growing up a bit more to make that judgement - the animal does not have ruby eyes and is a bit darker then the confirmed ruby eyed ghost---I also have not probed them, I am not comfortable probing baby corns, so they remained unverified).

All in all, I am not happy with Daniel's shipping methods...But I am very happy with what I received for my monies worth. The unknown ghost/anery that was supposed to be a ruby eyed ghost I do not have a problem with, seeing that I have already received a $50 refund for the problems with this purchase.

I am not necessarily defending the seller but the shipping address issue can cause problems. I always request that all of my customers send the requested shipping address in a seperate Email as confirmation. It eliminates all margin for error.

The shipping materials used are inexcusable however. (a Pampers box fo God's sake) That alone labels this deal unsatisfactory. If you cannot afford to use insulated packaging and appropriate heat or cold packs you have no business shipping animal at all.

John

I admit that forgeting the heat pack was careless on my part but I was out of boxes
and Pamper boxes are very heavy boxes that are sturdy. I figured no one cared how the box looked just how the snakes. And dont take this the wrong way but I believe you are close to Clearwater Fl I have no problem for you coming by my facility and checking out my colection Ive got a pretty nice setup on commercial property. As far as me not being able to afford shipping if that was the case i wouldnt have refunded her $50.00 then once you come by my place you can come back and post exactly what you see about $65,000 worth of boas. and hopefully you can give me some advice since this my first year at this.
Thanks Daniel Haney

Daniel

I am not doubting the quality of your collection nor am I impuning your facility. The fact that you used a Pampers box is not even the main issue. Shipping animals this time of year without insulation and proper heat packs is just not defensible.

I commend the fact that you are willing to admit to being a newcomer and also admit to a certain level of inexperience but shipping is one area that you simply cannot afford to cut corners on. I am fairly close to you geographically and I would be happy to answer any questions you might have on shipping and direct you to good suppliers of the proper shipping supplies

Suncoast Herpetological said:

I am not necessarily defending the seller but the shipping address issue can cause problems. I always request that all of my customers send the requested shipping address in a seperate Email as confirmation. It eliminates all margin for error.

Click to expand...

If you read over my post carefully...I did send the shipping address in a separate email as well as through paypals message option...

"The snakes were shipped to the wrong address, they were sent to my mothers house in Dover (which is one of my verified paypal addresses), not to my workplace in Hanover. I had given the specific address I wanted the snakes shipped to through the paypal transfer, and I emailed Daniel with the shipping information."

daniel haney

My name is Jason Aspley (skfu) and I just got a Hog Island Boa from Daniel and it was packaged very nice with heat packs. The snake got here very early with no problems at all. He also called me to make sure everything went well. I would buy from him again and would recommend him to anyone else that needed something of his.

Great Guy

great guy

i just purchased an adult male hogg from him as well , and i am extremely happy with the shipping methods and the condition the animal is in, i definately would purchase from him again

Thanks

guys I try my best to offer healthy animals
at a competitive price Im pretty new to the internet scene but I plan to be here for a long time producing some excellent Boas
thanks Daniel Haney

Why were your animals shipped properly and mine not?

Believe it

or not Stephanie but I honestly forgot to
put the heat pack in your box. If there would have been a heat pack with the snakes they would have been no reason to complain about the packing. Im just happy they all survived and all fed the next day and are healthy animals

Thanks Daniel Haney

their was no insulation (no styrofoam to keep warmth in and cold out). a heat pack would have been of little use without insulation. I am just a bit upset that all of these other customers received proper shipping methods.

The snakes are doing great though, they've eaten for me twice now without problem.

I Too, Have conducted business with Daniel Haney, and in my opinion, Daniel, even though he is new to the industry, is definitely a CLASS ACT!! I would do business again with Daniel, in a heart beat!!


Best Regards,
Lynn "Coach" Peterson

"The more people i meet, The more i like my Reptiles"

good guy.

I purchased some cb female balls from him and the transactoin went great . He shipped when he said he would, called me with the track # ,and they all ate the next day like he said they would . I also would do business with him again . he`s a good man . Thanks Dan.

Thanks

Kenny I hope your happy with the females they will come in handy in your future breeding efforts
Thanks Daniel Haney

Just a thought

blckkat said:

If you read over my post carefully...I did send the shipping address in a separate email as well as through paypals message option...

"The snakes were shipped to the wrong address, they were sent to my mothers house in Dover (which is one of my verified paypal addresses), not to my workplace in Hanover. I had given the specific address I wanted the snakes shipped to through the paypal transfer, and I emailed Daniel with the shipping information."

Click to expand...

Just a thought.

If you have been at your present address for some time, login to Paypal and make the appropriate changes to your address and confirm it. Paypal will NOT refund, and or allow you to file a claim on an unverified address and strongly suggests the seller doesn't ship to anything unconfirmed. So supposing the animals had died due to the wrong packaging, you would have been out the entire amount unless he had agreed to refund you.

And another note for those that don't know, unless you purchase the extra protection, Paypal will only allow you inside of 30 days to file a dispute should something fall through. Paypal is a marvelous thing. Hope that helps

Jeff Morrison
5StarrMorphs

Just for my info, did the emails you get from him come from jahaira or daniel?

Jeff_Morrison said:

Just a thought.

If you have been at your present address for some time, login to Paypal and make the appropriate changes to your address and confirm it. Paypal will NOT refund, and or allow you to file a claim on an unverified address and strongly suggests the seller doesn't ship to anything unconfirmed. So supposing the animals had died due to the wrong packaging, you would have been out the entire amount unless he had agreed to refund you.

And another note for those that don't know, unless you purchase the extra protection, Paypal will only allow you inside of 30 days to file a dispute should something fall through. Paypal is a marvelous thing. Hope that helps

Jeff Morrison
5StarrMorphs

Click to expand...

The snakes were to be shipped to my WORKPLACE not my home.

bumped

Sorry about the bump, I was going to come back and edit it out, but I can't find how to do it on this site.

Daniel and I had made a deal for me to purchase a pair of snow hets this week, agreed on price and that payment would be made after I got paid at the end of Nov. We apparently hit a snag as when I emailed him regarding payment and shipping, he replied they weren't for sale anymore. I am fairly new in herps and got started by a close friend who has been keeping reptiles for several years. I am very new in purchasing them online like this. Is this normal in the industry?

My only other experience was an albino/het pair I bought from John Martino in October. I was very happy with the snakes John sent me and I can't imagine a smoother transaction with a total noob like me on one end. They are my only snakes and I purchased them because I like how the albinos look. But when I did some research and saw what a snow boa looked like, I fell in love with them. I would have bought a pair of snow hets from John then if I had known what they were. I was really excited about being able to have a snow boa as a future pet. I'm hoping that there has just been some misunderstanding and it can all be worked out.

NdIndy, Rich has the BOI set up so that posts can not be edited. That's to protect everyone from individuals going back and changing their words.

On the holding issue. I can't say that it's normal. I would think it's more reputation based. Those who want a strong reputation, with holding to their word, will hold the animal as promised. Daniel did this for me with my corns, I do not know why he wouldn't in this situation. I have come up against only one incident where a seller promised to hold, and did not for me (I can not remember that individuals name).