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Hey,
Fortunately, I have not had many of these problems with my own shipping.
However, he's my personal policies:
1. carrier delay-preventable or not- and I get a refund, it is offered to the consumer.
2. carrier delay- preventable or not- and I don't get refunded, it is offered to the consumer, i bitch to my sales rep at the shipping company
3. carrier delay- becuase they don't guarantee a 8:00am or 10:30am delivery time due to extended route, rural, or residential delivery- if I forgot to double check and forewarn customer-I refund the customer
4. same as three but I forewarned the customer it may not get there by the set time-I don't refund the customer
5. Customer denies package(no damage), misses pickup at airport, is not there to recieve package. I don't get a refund for the first attempt, I get charged for the return to me, so I keep double shipping out of the money sent for the order, return the rest(minus any deads), and blacklist the customer.
6. Customer denies package due to obvious damage-I refund the shipping, I handle all claims
thankfully number 2 has only happened twice in 10 years of shipping, and 6 has never happened.
Thanks
ben
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