Today I posted a message on Mikes website asking him to email or call me. I also sent him an email through fauna and this was his reply.
From:
[email protected] Add to Address Book
Date: Wed, 31 Aug 2005 15:48:09 EDT
Subject: RE:ADULT FEMALE BALL
To:
[email protected]
Sam,
Whats the problem? Why do you have to go thru Fauna to send me an e-mail? Are you trying to cause problems? I'm really not understanding your tactics or reasoning here.
Mike
Here was my reply.
Date: Wed, 31 Aug 2005 13:01:58 -0700 (PDT)
From: "sam leam" <
[email protected]> Add to Address Book
Subject: RE:ADULT FEMALE BALL
To:
[email protected]
Mike,
Whats the problem? How can you ask me that? I've
sent you numerous emails you havent havent replied to
a single one.
The problem is I need my money back for the ball
python that died in transit. I tried to be very civil
and nice about this. I do not appreciate you replying
back asking if I am trying to cause a problem.
I need to know what you plan on doing about resolving
this issue. It is not my fault that the female was
shipped after a big meal and choked on her regurg.
We need to find a way to resolve this.
Sam
--- Redneck
I also sent him this email following the last one.
Date: Wed, 31 Aug 2005 13:04:38 -0700 (PDT)
From: "sam leam" <
[email protected]> Add to Address Book
Subject: RE:ADULT FEMALE BALL
To:
[email protected]
Mike,
Another thing. You know I was honestly concerned
about your health. I thought something might have
happened to you and maybe thats why you havent
answered my emails. But obviously that is not the
case since it looks like yo uare blocking my IM's as
well.
You seemed like a very nice and professional guy after
talking to you those few days. I can't understand why
that has changed. Please give me a call 773-454-0995
Sam
This was Mikes reply.
---
[email protected] wrote:
> Sam,
> Sorry...I have been very busy lately. And
> regarding your money.
> Sorry...I never gave you a "Live Arrival
> Guarantee"....and you knew that she had
> eaten a few days prior to her shipment and that it
> was probably to hot for
> shipment...but, you still insisted for me to ship
> her anyway. She was a greater
> loss to me than she ever could be to you...no
> matter what the cost. And why
> did you go thru Fauna to send your e-mail?? So...to
> answer your question of
> "will I refund your payment"....NO, I will not. And
> as far as your threat to
> post me on BOI....you do what you think you need to
> do. I'm truly sorry it has
> ended this way and you cannot accept your loss and
> move on. But, you chose to
> have her shipped and never even asked me to give a
> "Live Arrival Guarantee"
> or even acted like you cared....if you had...you
> would've gotten insurance on
> your PayPal payment. That alone shows you had no
> concern on the shipment.
> And the only proof I got of her "DOA" was a few
> pic's...and I couldn't
> positively say that they were real or even my
> snake. So...how do I know you didn't
> take pic's of another snake and try to scam me to
> give you your money back on a
> snake that was actually alive and replaced w/
> another dead one....you can
> say all you want, it is not going to change my
> mind. What's done is done...we
> can't change was has happened. And i'm not replacing
> or refunding any money on
> this transaction. NO GUARANTEE WAS GIVEN IN
> WRITTING OR OTHERWISE. As far
> as i'm concerned this matter is resolved. Your
> actions from here on out
> determine your feedback on ReptileAuction and Fauna.
>
>
> Mike
>
> Redneck Kritterz
>
>
[email protected]
>
I replied back to Mike.
Date: Wed, 31 Aug 2005 14:20:15 -0700 (PDT)
From: "sam leam" <
[email protected]> Add to Address Book
Subject: Re: ADULT FEMALE BALL
To:
[email protected]
Mike,
I can't believe you are saying you these things. I
knew that she had just eaten a few days prior and I
insisted that you ship and it was too hot ship? Hmm
what’s wrong that statement?
Umm let’s see. How about you didn't tell me that you
fed her the jumbo rat a few days before until after
she had arrived? How about you not mentioning
anything about your concerns that she had just eaten?
How about you not saying that it was too hot to ship?
Did you forgot that I asked you to just bring her
along with you to Chicago the following month that you
said you would drive down here anyway? I told you I
didn't mind waiting a month for her because I would
rather not have my animals shipped when I don't have
to. You're reply to me was that you didn't feel right
accepting money and not shipping her right away.
Let see why didn't I ask you for a live arrival
guarantee? I thought that is pretty much a given.
Most responsible sellers would offer that service
regardless if it was a guaranteed or not. You, the
shipper, should have checked the temps and should have
made your concerns known that you thought it was too
hot to ship. I checked the temps and it was
acceptable to me as it was in the low 80’s and you did
ship with a cool pack did you not?
So yes I did not asked for a live guarantee so for
that fact I will accept my loss. I just thought you
would be the responsible and good business person that
I thought you would refund me the money as it was NOT
my fault that she died due to choking on her half
regurgitated rat while in transit.
Do you remember asking me if I wanted my money back
when I told you she had died during transit? Do you
remember what I told you? Since you said the package
was insured with UPS, I told you I'd wait and see what
UPS says first about the claim. Obviously I was just
trying to be nice because I knew the reason why you
were selling her was because of hospital bills. I
also told you if UPS denied the claim I would be more
than willing to work out the payment arrangement since
you were strapped for cash.
I remember you also asking me did I report this to
paypal or my credit card. Looks like you were trying
to get me to get the money back another way rather
than directly through you.
I was very upset that you and I lost her. I made that
very clear to you over our phone conversations and IM
sessions. Do not try to make it seem like I am some
heartless person that don't care about their animals.
I care very much about my animals. Ask anyone that
knows me. Ask any of my previous customers.
Ask anyone around me how heartbroken I was that this
happened. I can't express how shocked I am about your
reply to all this. You act like I was rushing you to
ship her. Like I knew she had just eaten when it was
not true. All you really have to say to me is “I’m
not refunding you your money back because I never
guaranteed live delivery,” and I would have been fine
with it. But for you to try to make it seem like I
was at fault and I was some scammer? That is
absolutely unacceptable.
Why didn't I get this insured by paypal? Let’s see,
maybe because they didn't cover live animals?
Maybe I sent you a pic of another dead snake to try to
scam you? Let’s compare patterns on your snake and
the pics I sent you. Let’s see how they match up.
Didn't you see how the snake was hanging off my hands
in a limp manner? You want me to ship her back to
you? I still have per frozen in my freezer if you
want her.
You can post whatever you want to about me on fauna
and reptile auction. I did not do anything wrong.
I'll post everything I have to back this up.
In closing,
1. You never told me she just had a meal a few days
ago before you shipped. You told me after she arrived
dead and then you wondered why the rat had not been as
digested as you would have thought since you said you
then told me you had just fed her that Sunday. So
that would have been 5 days since she was fed. It
looks to me that maybe your enclosure temperature was
low or else the rat would have been more digested then
that.
2. If you didn't feel responsible for this then why
did you initially offer my money back when I told you
she arrived dead? Did you not say I want to make sure
my customers are happy and that you felt bad about
this? Did you ever express your thoughts that I was
to blame? Remember you had her in your possession and
you were the one who fed her and took care of her.
If you were as concerned for her health as you said
you were then why did you agree to ship her? I never
insisted that you shipped her right away.
3. Did you ever express your concern that the photos
I sent you were not of your snake? Nope. In fact you
said you didn't have the stomach to look at the pics.
4. If you really meant it about wanting your customer
to be happy, then why ignore my emails and block my
screen name from AOL IM? Maybe you were trying to
avoid me? Was I ever harsh with any of the emails I
sent you? I was always concerned about your health
first off.
5. So it was my fault I did not ask for a live
arrival guarantee. I can live with that. I just
thought a responsible person would refund their
customers money back if they are not at fault.
I'll consider the matter closed now and I will let
other people decide who is right or wrong. At this
point you can enjoy your money. I will give the
animal a proper burial. Good luck with your business
and I sincerely hope you do not treat your other
customers like this because you would not be in
business very long.
I to am sorry that things had to end this way and that
a great animal died but I felt like I did everything I
could to get this resolved in a peaceful manner. I
did not feel like this had to be posted on the BOI as
I thought you were more responsible than this. I
guess I was wrong about a lot of things. Believe me
it won’t happen again. From now on I will get a live
arrival guarantee from anyone I purchase from. Thanks
for teaching me that lesson.
Sam Leam