Kevin Roberts D&J Reptiles - Bad Guy

Looks like I am about to get screwed for recieving a dead animal... the seller promises are refund and then claims he promised no refund and directs me to take up m complaints with USPS..... I love this business..it's full of lots of pleasent people!




-------------------------------------------------------------------------------


I never promised you a refund, the USPS is resonsible for this problem, the form is for USPR reinbursement of lost or damaged
freight, or if you used a credit card, they will reinbuse you.

----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Tuesday, May 20, 2003 10:39 PM
Subject: Re: Balance Lereh 3


Sorry Kevin,

I am not interested in any other animals, this entire experience has left a bad taste in my mouth. I am done buying imported animals from this day forward. The animal should be there in the next 30 minutes or so, I thought about sending it normal frieght but by the time it got there the smell would of alerted the carrier and potentially cause more problems. Please refund my cash as promised as soon as the animal arrives... a FULL REFUND Today!


what is this claim form for? What was the insured value of the package?



Charles A. Escoffery


-Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Tue, 20 May 2003 18:56:00 +0800


Charles the USPS shipping has been refunded, you should now go to the USPS and request a domestic claim form, fill out part B, and have them sign it, send it to me at 1047 Hicksville Road, Seaford , New York. 11783. I will file it and return the amount covered to you.They are responsible for not getting your animal to you. I asked you to send the animal back I did not say to overnight it.I will give you the shipping cost when I recieve it. If
you want I have only 2 animals left, I am willing to give you one for $300 shipping included, but that is the best I can do.

Thanks
Kevin

----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Tuesday, May 20, 2003 5:30 AM
Subject: Re: Balance Lereh 3



I just shipped her/him back out to you...I zip locked it twice but you could still kinda smell it, I hope Fedex doesn't take a wiff of the box. I packed it in a insulated box with some newspaper ... Should be there before 10AM tomorrow, the shipping costs was 29 Dollars, Please add that to the refund.

Thanks
Charles






----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sun, 18 May 2003 09:01:19 +0800

Kevin Roberts
D&J Reptiles
1047 Hicksville Road
Seaford, New York 11783

I am not blameing you, just want to see it.
Kevin
----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Sunday, May 18, 2003 8:53 AM
Subject: Re: Balance Lereh 3


Address ?



Charles A. Escoffery
http://www.escoffery.net



----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sun, 18 May 2003 08:52:21 +0800

You can freeze it first, I want my vet to look at it, thats all.Do not threaten me, send the snake, when I see it you will be refunded.


----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Sunday, May 18, 2003 8:44 AM
Subject: Re: Balance Lereh 3


Examine it? What is your address? I will send it back to you on
monday, and expect you to pay the shipping. If you are going to claim I did something wrong, tell me now, as I will contact paypal and claim fraud along with posting on the BOI. Please do not let it come to that, and refund my funds TODAY. Should I freeze it? as of now the original shipping box is intact with the animal inside sitting on my balcony.

Charles




----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sun, 18 May 2003 08:37:01 +0800
]

Charles put it in a ziplock bag and return it ASAP. I want to
examine it,

thanks Kevin

----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Saturday, May 17, 2003 11:54 PM
Subject: Re: Balance Lereh 3


Here are some photos, let me know if you want me to ship the
dead anima back to you. It looks like he tried to shed while in transit, The box was also pretty cold. I don't know what happened , but this is why I hate USPS.


I would like a full refund today!

Charles




----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sat, 17 May 2003 18:24:22 +0800
Charles

I will not use them again, reason there tracking system is
useless. But they have never lost anything I have sent. I will go to the post office and try to trace it there.Kevin

----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Saturday, May 17, 2003 12:19 PM
Subject: Re: Balance Lereh 3


Yes I am overreacting, becaue I am pissed off, and I have
ever
right
to
be.
I am almost positive that the united states postal service
will
not
guarentee next day air. It's guarenteed to be there in
atleast
two
days,
that is not what I paid for, and now what I agreed upon. I
wasted a
full
day
off from work to wait for this snake that never arrived. I
currently
have
over 40 animals in my collection and this is the first time
it
did
not
show
when promised, and also the first time somebody used USPS. If
the
post
office told you it is not guarenteed to make it the next day
you
shouldn't
of shipped the package! Noe we are stuck waiting for this
animal
to
arrive
havig no clue where it is. Hopefully you understand why I am
pissed!




Charles A. Escoffery
http://www.escoffery.net





----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sat, 17 May 2003 08:55:31 +0800
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how long do you think animals are in route when they are
imported.If
the
animal shows up late tonight or tomorrow, and you do not open
it,
and
send
it back to New York, I will not refund your money. Open it
and
see
how
it
is.
Kevin
----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Saturday, May 17, 2003 8:49 AM
Subject: Re: Balance Lereh 3


The animal never arrived, tracking your package returns no
usefull
info.
I
asked that the animal be shipped via Fedex to avoid this
type
of
situation,
even UPS or Airborne would have been better then the USPS.
Who
knows
where
it is now! I would like a full refund! If the package ever
arrives
I
will
not sign for it and it will be returned to you. I don't
want
an
animal
that's been in shipping for over 48 hours. Please issue a
refund.



Charles A. Escoffery
http://www.escoffery.net





----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sat, 17 May 2003 05:22:44 +0800
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Call your local post office, and see if it is there first.
If
they
missed
you, it will be there.
----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Saturday, May 17, 2003 5:02 AM
Subject: Re: Balance Lereh 3


Well Kevin,

The snake hasn't arrived yet...I think you should call
USPS
and
start
complaining . If it is guarenteed by 3PM and it doesn't
arrive
they
are
supposed to refund the shipping costs. All we can do
now
is
pray
that
the
animal doesn't have to sit in some holding facility all
weekend....
the
odds
of him making it through that are slim.

Charles



Charles A. Escoffery
http://www.escoffery.net





----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Sat, 17 May 2003 04:30:17 +0800
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I tried to track it no luck, let me know when it
arrives
kevin
----- Original Message -----
From: "Charles A. Escoffery" <[email protected]
To: <[email protected]
Sent: Saturday, May 17, 2003 3:28 AM
Subject: Re: Balance Lereh 3



2:30 ... no package! I am not feeling very good
about
this


Charles A. Escoffery
http://www.escoffery.net





----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Fri, 16 May 2003 00:11:51 +0800
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Charles
I sent your Chondro this morning, Fed Ex office near
me
has
closed
down,
I
sent it USPS they share aircraft anyway. You will
recieve
it
before
3pm
tomorrow, tracking
# ER235980745US.
I put a 36 hour heat pack inside , the animal should
be
fine,
enjoy
it.
Thanks
kevin




Souncs good....let me know when it's shipped

Charles

----Original Message Follows----
From: "Kevin Roberts" <[email protected]
To: <[email protected]
Subject: Re: Balance Lereh 3
Date: Tue, 13 May 2003 13:25:39 +0800
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PayPal
Charles
I may have to delay shipmnet one day, I am out
of
heat
packs,
if
I
can
get one by morning I will ship, if not I will
ship
Thursday
for
Friday
delivery. Sorry if I have to delay.
I will let you know later.
Thanks again Kevin

How about some pictures???

Images are not working

more

last one

WHat a Terrible thing to happen..

First of all.. It's illegal to ship snakes through USPS therefore if you try to file a Claim for this it will just get you both in trouble.. Him for shipping in the first place and you for accepting the package!!

I hope Kevin does the right thing but it really doesn't sound too promising so far. I'm sorry you had to go through this!! Did you send Payment by Credit Card through Paypal?? If so.. you might want to dispute the charges... If not then file a Complaint with Paypal on fraud!!

Good Luck and hope everything works out in the end... If you don't get your money back then maybe this thread will make Kevin's business go down the drain!! I sure wouldn't purchase anything from him!! He sounds like a real Screw Up!! Good Luck and Keep us Posted!!

legality

Maybe I'm wrong but isnt shipping through the USPS illegal? Maybe you could contact a postal inspector and ask him/her. This guy sounds like a real class act.

Tom

Paypal refuses to give refunds on animals...

see: iii, 3., h.

http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_guarantee-outside

I know that is what they say, but they have done it in the past. Perhaps they did only out of ignorance, not knowing that it was animal for which reimursement had been offered? At any rate, simply setting the wheels in motion with PayPal will tie up this guy's ability to use his checking account, and that would be fitting retribution, in my book!!!!

I agree with the posters. You need to make an inquiry with the Post Office, hate for you to file a claim that ends up getting you into trouble. And do start the process with PayPal. This guy owes you the money, no ifs ands or buts. Time to start making him become responsible. And sorry for the trouble your having, why cant sellers recognize that this kind or customer service ends up hurting them more than the cost of making good. And this is what gives the industry a black eye.

Last time I checked, it was illegal to send a snake via USPS. You can't be reimbursed by them for something you are not supposed to send. Also on the airbill (or invoice) for the shipping, you need to check and see what was listed as being the contents of the package. If it says something like "computer chips" and you list a snake on the complaint form... that won't look too good. D&J needs to issue you the refund, they chose to send it via USPS, not you who had requested FedEx overnight. You kept all of your e-mails and took photos too, good for you.

I won't buy from them, that's for sure.

Ralph Chapman

Aside from the fact it was shipped through USPS, which is illegal, there is also the fact that shipping a snake that's about to shed it is very risky in itself.

Regards.

Just out of curiosity, was the snake in a bag or deli cup before you took the pictures? I'm just hoping that they didn't ship the poor thing loose in the box.

And as everyone has pointed out, live snake shipments through the USPS is ILLEGAL! Unfortunately, by signing for the package, you are in violation of what I believe is a federal offense(though I could be wrong on the federal charge part).

If this is the same D&J that have been around for years, they should know better than to have sent a juvenile chondro through the mail.

Hopefully you can get it all worked out with them, but now that they have the body things may be harder to get worked out. You've given them back a key piece of evidence, in my opinion, and that could possibly come back to bite you in the buttocks.

Just out of curiosity, has D&J been notified of this thread yet? If not, they most definitely should be so that they can have the opportunity to voice their side of the story.

Its called violation of the lacey act.

I have notified D&J about this thread....

From : "Danny" <[email protected]>

To : "CE" <[email protected]>
Subject : Re: Problem
Date : Wed, 21 May 2003 00:29:45 +0800
Thanks for sending me the link, this is the first I am hearing about this problem. It bothers me to no end as Kevin helps out at our shop from time to time but is in no way a partner of DnJ so to be linked to his dealing really pisses me off.......

Rgds,
Danny
----- Original Message -----
From: CE
To: [email protected]
Sent: Tuesday, May 20, 2003 11:40 PM
Subject: Problem


http://www.faunaclassifieds.com/forums/showthread.php?s=&threadid=18685




as you can see they claim no affiliation to the above person "Kevin Roberts" but the animal was shipped back to and signed for by D&J

Tracking Results

Delivered/SEAFORD NY 05/20/2003 09:41
On FedEx vehicle for delivery/MELVILLE NY 05/20/2003 08:41
Arrived at FedEx Destination Location/MELVILLE NY 05/20/2003 08:21
Arrived at FedEx Ramp/JAMAICA NY 05/20/2003 06:45
Left FedEx Sort Facility/MEMPHIS TN 05/20/2003 03:32
Arrived at Sort Facility/MEMPHIS TN 05/20/2003 00:06
Left FedEx Origin Location/JONESBORO AR 05/19/2003 22:32
Pickup status/JONESBORO AR 05/19/2003 15:37 Payment Received


Tracking Number 828536549688
Reference Number
Ship Date 05/19/2003
Delivered To Recept/Frnt desk
Delivery Location SEAFORD NY
Delivery Date/Time 05/20/2003 09:41
Signed For By W.WANG
Service Type Priority Overnight


... This is the last email received from Mr. Roberts

From : "Kevin Roberts" <[email protected]>

To : <[email protected]>
Subject : Re: Balance Lereh 3
Date : Wed, 21 May 2003 01:17:56 +0800
Charles
I sold you a healthy animal, not a recent Import, I never said I was D&J Reptiles,it is not illegal to sent reptiles through the
mail, you slandered my friends buiness online, I asked you to send it there so there Vet could examine it,they had nothing to do
with this transaction, what do think is going to happen now, they should sue you for slander.
Kevin
----- Original Message -----
From: "Charles A. Escoffery" <[email protected]>
To: <[email protected]>
Cc: <[email protected]>; <[email protected]>
Sent: Tuesday, May 20, 2003 11:47 PM
Subject: Re: Balance Lereh 3


> How can I file with the post office if there is a 10,000 dollar fine for
> shipping snakes? Do you really want me to print these emails stating I did
> not give permission to ship with USPS ? it's quite a hefty fine...
>
>
>
> Charles A. Escoffery
> http://www.escoffery.net
>
>
>
>
>
> ----Original Message Follows----
> From: "Kevin Roberts" <[email protected]>
> To: <[email protected]>
> Subject: Re: Balance Lereh 3
> Date: Tue, 20 May 2003 22:43:48 +0800
> MIME-Version: 1.0
> Received: from forbin.qc.edu ([149.4.101.7]) by mc7-f22.law1.hotmail.com
> with Microsoft SMTPSVC(5.0.2195.5600); Tue, 20 May 2003 07:44:33 -0700
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> (8.12.9/8.12.8) with ESMTP id h4KEiX8H028616for <[email protected]>; Tue,
> 20 May 2003 10:44:33 -0400 (EDT)

> I never promised you a refund, the USPS is resonsible for this problem, the
> form is for USPR reinbursement of lost or damaged freight, or if you used a
> credit card, they will reinbuse you.

Actually the animal was inside of a snakebag with a piece of bamboo ..... I agree that an animal in the final stages of shed should not be shipped. This guy apparently is not taking any responsibility for his actions.... I have failed a complaint with paypal and will do so with the post office also. I did not sign for the package, my wife did unknowingly. I will print out these emails have them notarized and use them as part of my complaint with the USPS.

As Corey points out you are incurring two violations. First you are shipping illegally though USPS. Second you are violating the Lacey act as the box was not properly labeled stating the species being shipped (how could they any ways!).

I will print out these emails have them notarized and use them as part of my complaint with the USPS.

Click to expand...

Charles,

Be careful with what you do or say, because If I'm not mistaken you also violated a federal law the moment you knowingly accepted the shipment.

Regards.

STUPID SELLER

To start with, this neonate should NOT of been shipped while in shed and should NOT of been shipped in a bag, it SHOULD of been shipped in a deli cup due to the fragility of this species.

This animal more then likely died of stress!

UPS does NOT ship snakes and you should not lodge a complaint with them, for your own sake. Complain to kingsnake etc, but don't expect them to do anything.

I hope you printed out a copy of the advert or email that states live arrival or some sort of health gurantee?

I would NOT buy off someone that does not, in particular with Chondro pythons.

Best of luck with getting a refund, tie up that paypal account.

This thread should also be fare warning to those wanting to buy a chondro off Kevin Roberts who clearly shows no expertise or ability to care for these wonderful animals.

Actually, Kevin Roberts is responsible for dragging D&J Reptiles into this by giving that shipping address. Had he put:

Kevin Roberts
c/o D&J Reptiles

It would have been a different story.

However, it's good to know that this isn't a problem caused by the company, but rather this individual.

How can someone who is employed by a reptile store NOT know that you can't ship snakes via USPS?