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Info 2 new boaphiles split in back!! not happy with customer service

Unless a phone call is needed to initiate the transaction, it shouldn't be needed for resolving complaints.
 
you know, I was having a hard time deciding on who I should get my 4' Boa cages from, I had it down to AP or the Boaphiles...I think I now know where to get them from....

I'm sure Jeff will make everything right and the OP might even end up with a cage to fix, and a replacement.......

But to go through all this........I'm not sure it would be worth it to me.
 
You guys need to calm down. As of saturday morning no reply, WTF guys maybe its a weekend and he has a family. I know on my weekends family comes first work comes second. During the work week during work hours is a different story. Maybe give the guy some credit and he might be busy on the weekend. If any has seen his thread on RTB the guy has been up to his neck in baby goo for 5 weeks now.

I am sure Jeff will clear this up but atleast give him 1 work day.
 
RyanGSP said:
You guys need to calm down. As of saturday morning no reply, WTF guys maybe its a weekend and he has a family. I know on my weekends family comes first work comes second. During the work week during work hours is a different story. Maybe give the guy some credit and he might be busy on the weekend. If any has seen his thread on RTB the guy has been up to his neck in baby goo for 5 weeks now.

I am sure Jeff will clear this up but atleast give him 1 work day.
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No excuse, Cant handle the work load dont take on anymore orders unless you can do the job right. Might want to look into hiring help or stop making them.

If you read the OPs first post, he got the cages on tuesday and emailed same day. Hes had 3 WORK days and the weekend to check his emails.

If im not at my computer, my emails are sent to my phone so i dont miss anything from customers/friends.
 
Yeah I tend to agree you guys have sum very good points that I hadn't considered at first glance through this Bio, I wasn't trying to excuse the costumer service Just shed a lil insight on what a friend an I went through a few years ago, being bogged down with emails is the price of sucess or at least in his case. An at this point in the game he should very well hire someone to address his emails if he hasn't got the time. With all that being said I still have to say he is a good business an wouldn't have lasted throughout the last two economic storms we,be all been through in recent year without standing by his product, I say he has it fixed to the OP's satisfaction one way or another, I mean i'v even heard of him sending replacement parts too costumers years after there initial purchase free of charge. If we all just give this another 48 hours hopefully things come together, it is after all a holiday weekend who knows the guy might have left last Monday for a two week fishing trip in Alaska.
 
I think Jeff is a great guy, and I am positive that he will make this right.

I do feel though, that if one is going to run an online business (really, what percent of those who have bought from him would have done so if he only sold locally or through a mail order catalog?), then he needs to make himself available to customers online , even after the money arrives and product is delivered.

As for him possibly being on vacation...that may be so. However, he has posted on another site everyday for the past week, at least once. Wherever he is, he has internet access.
 
Bighaze said:
you know, I was having a hard time deciding on who I should get my 4' Boa cages from, I had it down to AP or the Boaphiles...I think I now know where to get them from....

I'm sure Jeff will make everything right and the OP might even end up with a cage to fix, and a replacement.......

But to go through all this........I'm not sure it would be worth it to me.
Click to expand...

You can always give Rich a try too. I have several of his 4 footers and have been pleased. I've also never had a customer service issue with him. UPS has lost things, and he's replaced them really quick, they've also broken things that Rich has replaced quickly and with no haggling.

He doesn't have a link to the cages anymore that I can find, but a site search revealed their hiding place.

http://www.reptilebasics.com/index....earch_in=all&search_str=reptile+cages&x=0&y=0
 
Skiploder said:
Let me get this straight..........

The OP fronts the Boaphile Probably over $500 in money.

Then the OP waits 5 weeks for the Boaphile to fabricate and ship him his cages.

Then the cages come in damaged, and somehow the OP should not only be patient, but give the Boaphile a call - two e-mails are not enough, the Boaphile is apparently not much of an e-mail person.

Screw that. The Boaphile will gladly take your money over the computer and the Boaphile gives out an e-mail address as a point of contact on his website. The Boaphile can sure as hell address this customer's issue over e-mail as well. Please, is it too much to ask that he take ten minutes and do it over Memorial Day Weekend as well?

It's the customer that should be treated like a rock star, not the Boaphile.
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I agree! That's why I have not and will not buy from him.
 
i have no dealings with boaphile at all but i can say this. if he had 3 work days to respond he should have. i also would say that weekends are family time, especially holidays. he may have been on vacation all this week who knows. if he does not respond soon then call him out again. hopefully he will take care of you in the end. if he does, we would also like to know.
i can say that i bought a
 
computer posted before i was ready for some reason.
i was going to say i bought a USED animal plastics rack and they have helped me twice with it. knowing i bought it used they have stood by their product. it did take a few days for a response but sometimes it does.
im not going to pass judgment just yet, not sure adequate time has passed to say bad guy, but customer service means a lot in this world and if your in business then it should be a focal point.
adam jeffery
 
So, there is a lack of quality control on his part also... I think everything else has been stated. Don't list an email if you don't use it. Everything must be documented in this hobby and I try to stay away from phones whenever possible. If you can't conduct business that way, you lose some.
 
I called( awhile ago) and he says its normal to have them split in the back due to weld!
I have another stack of them and not 1 is split!
He asked me why i didnt buy boas from him.
He did nothing about them and i will not buy more.I offered to send back at my expense to get replaced.Dont i deserve the same as everyone,or is it because i didnt buy boas from him or do i not buy enough cages??
Sorry it took so lone to get back to this thread.
 
Wow that's pathetic, I was planning on buying two six or 8 footers from him too. I had a somewhat similar issue with service but not to that extent. I purchased a replacement glass front for my 421 and when it arrived it was broken(not labeled as fragile either). Upon receiving it I immediately called him to inform him and ask what he wanted to do about it. He told me he would replace and i didn't need to send back the the broken one(even though I did since the FedEx guy was still here). I never got a response back saying he got it or when he was going to ship out the other one to replace it. I waited roughly three weeks before contacting him on the status of the glass(as had to house one of my larger females in a cage that wasn't the most comfortable for her) and upon talking to him it was apprent he had completely forgotten all about it( I did receive it promptly two days later after the call). So he obviously needs to hire help or slow his roll alittle to catch up. Those cracks were missed due to quality control not being done another reason for more help.
 
The 1 cage is only split maybe half way,the other is all they way across.
Next cages will come from RBI i think.I like visons too and might go that route.I like they are 1 piece.
 
Having received a few cages (from different manufacturers) that were damaged in shipping, I can relate to your frustration. Unfortunately, I can't say that I'm terribly surprised with the lack of helpful response from Jeff - he seems to be hit or miss, and there have been some complaints.

I made one attempt to purchase from Jeff a few years ago, when I was interested in adding more cages - I emailed him about a 14 cage order, and never got anything more than the auto response telling me to call. I didn't bother.
Customers shouldn't get less of a response based on order size, but I don't know if that's what happened in this case. Some people swear by him...others are left hanging. Must be nice to be so big that you just don't care.....
 
Being a newbie on boas i was told he was a great guy to deal with and placed the order.
They were my 2 first brand new cages and was so happy to get them,until i opened.
I wasnt mad but thought how could they send caging that is split in the back like that.I was told he would make good,but he didnt.I'm just a small hobbiest breeder and maybe he didnt see future cages being bought.
I just dont know about people doing that.They work and i sealed them myself.
 
I think those are next!Are they 1 piece or the tab type ones?I dont want the ones that you put together.I have several boas coming and need to get caging,new or used!
The guy at vision has 4'ers and at $199.the shipping is like $69 per cage,but being honest,not sure i want to spend the $80 more per cage.Getting visions used seems to be the way to go.
 
Guys - please - let's keep this on Jeff Ronne and Boaphile Plastics. If you want to talk other options, take it to PM or the discussion forum.
 
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